thewhitelighthouse.com Recenzje 

I recently ordered 2 items from The White Lighthouse. Delivery was quick, however both items arrived badly damaged. I emailed straight away to let them know, and attached photographs of the damaged packaging and items inside. Initially I requested replacements but then (not confident these would arrive any different) requested a refund. They insisted I return the items to obtain a refund, despite them being badly damaged and me providing photos as evidence. Alternatively, they offered me £15. I'm still not sure why when the items cost me £45. They suggested I use Hermes to return the items, which I did. Their email stated they offered free returns with PayPal, however, after making enquirers with PayPal, they informed me that as I did not have a PayPal account at the time of placing my order this wasn't possible for me. I went straight back to The White Lighthouse and explained that in the circumstances, under the Consumer Rights Act 2015, they must cover the postage cost themselves as I was returning items that arrived damaged. Despite sending multiple chaser emails, 3 weeks later I have not even received the courtesy of a response from them. I did receive a refund for the cost of the items, which is something at least, but I remain out of pocket for the cost of postage. They say you never know how good a company really is until you have a problem, and this is so true. I just wish I had Googled them and read these reviews before ordering. Lesson learnt!

We have ordered twice before from this company and we were happy with the items. I tried to order 2 vases yesterday after my daughter was blocked from doing so. This was to a different address to hers and using a different credit card in my name. Paypal took the payment but I got up today to find it had been refunded and an email from the company stating that fraudulent activity had been associated with my address but without any evidence and with a statement that it had been referred to the police. I have no doubt that their answer to this review will be the standard one they use to all negative replies and I have no doubt I will be threatened will legal proceedings also.

#UPDATE#

As predicted, a verified review is threatened with legal action.

#UPDATE 2#

Just received this by messenger from the personal Facebook account of a Director of the company but he has demanded that I remove his name; however, it can easily be found by searching Companies House for The White Lighthouse Ltd.

"Just messaging to reply personally to your barrage of angry 😡 faces. I take it you are related to the other xxxxx with angry faces. Not sure what your personal issue is but I am sure it is completely irrational and immature also. Such a lovey family. So glad that we will be having no further dealings with you and all orders will be refunded immediately. Magistrate court actions will also be initiated on Monday morning for all costs incurred including loss of business due any reviews to a total of £3500 plus initial order amount. Have a lovely weekend it appears you don’t have much better to do. lol 😂 sorry I know you prefer angry faces."

I also see they have flagged the majority of the negative reviews

#UPDATE 3#

I am replying to the response to my review from one of the two directors of the White Lighthouse Furniture Company, whose details can be found on Companies House website and are a matter of public record. Previously I had been asked to remove one of the director's names as it was contrary to Trustpilot's guidelines; hypocritically, they have now named both me and another member of my family in their reply which is a breach of the Data Protection Act 2018. My review is a true and honest account of my dealings with the company and I have not been involved in any fraudulent activity. I have nothing to gain from reviewing their business other than to alert other customers of the problems I have encountered.

#UPDATE 4#

Still waiting for the promised legal action! Just really annoyed to see the continuing number of 1 star reviews for this company all based around poor customer service, missing and broken items. Hopefully, they will get the message eventually.

#UPDATE 5#

Another abusive and sarcastic reply from the director of the white lighthouse company. I echo everyone else who has said this; if you spent more time on your customer service than answering Trustpilot reviews you might get more than one star

An update on my below review, as my experience just got worse from there. After 5 ignored emails and them blocking me on social media and removing my honest comments, which I’m well within my rights to leave, I finally got the below email from their “customer services” (copied word for word):

“Please advise what exactly your issue, is it simply that there is a tear in a box. IS the actual item damaged in any way as you have not stated in any correspondence or your multiple reviews and PayPal! This is a simple unit to construct and we have sold thousands with no one else having a difficulty are you trying top say you are unable to understand or are you physically unable to build this unit
Very perplexing!!!!!!!!!!!!!“

That was then followed by direct messages on Facebook from one of the directors, threatening to contact the police and my employer because of “harassment”! Everything I’ve said has been accurate and factual, and perhaps if the customer service had been better I wouldn’t have had to resort to such means.

I tried to place another order this evening for the item I was STILL missing, and they have immediately refunded me and cancelled my order less than half an hour later, without even contacting me!!! I should point out this is a present for my mother for Mother’s Day.

This is the most shocking customer service I have ever received in my life. A shame, because the products are nice, but I will NEVER be shopping with them again. (Apparently I couldn’t even if I tried!!)

**UPDATE: in response to the below. I tried to order again for the item I was still missing. My father also tried to place an order himself and both were immediately cancelled. Laughable.

I ordered two candle sticks from this company.
After their first email confirming my order (but no order number offered in their email) I heard nothing for some weeks, and no sign of a delivery either.
After I sent an email enquiring to the status of my order I received an email stating due to Covid etc. there may be delays and some other narrative, which in my opinion, sounded like I was being fobbed off.
More weeks went by with no further email, and no sign of the candlesticks.
I emailed them at least three or four more times...all were ignored.
I was factual, enquiring, and politely asking for a reply... still no reply.
Then one day, I got an email from their delivery service stating my order was delivered (to me) 'in a safe place'.
I had no such delivery in the vicinity of my address.
After communicating with the delivery service - who tried to refer me back to the WLH to open a case to which I informed them that was impossible as all my emails were not responded to and they couldn't be reached by phone - I finally heard back from them that the order was delivered to a different address.
By this time I was pretty annoyed as you can imagine.
I contacted PayPal to get a refund (thankfully done by them pretty quickly).
It is my opinion that this company lacks the essential customer service skills and company policy/protocols needed to run a company successfully and to maintain happy, satisfied customers.

UPDATE: Finally got my GENUINE review reinstated after this company flagged it, and personally harassing me via email to remove it.
I sent all my GENUINE documentation, including the email personally sent me by TWLH in an effort to 'bully' my GENUINE review off Trustpilot with the threat of 'legal' action, and his pithy remark when I removed my first review in disgust at being contacted by him - that he was pleased to see that I 'admit my guilt'.
Oh yeah? Cheap shot and utterly laughable when you you knew the 'guilt' was all yours TWLH.
Red Alert People - it is my opinion (heed me TWLH, my solicitor says an 'opinion' is NOT defamatory) that this is a dishonest, unprofessional company who will fight dirty to remove your review while taking your money for no-show or damaged orders.

I placed my order and received an email to say if I didn’t hear anything in 12 working days to contact them, so I waited, today is the twelfth day and I received notification that my order would be delivered today ......and it was. The packaging was excellent and everything inside all in one piece and FABULOUS. I would definitely order from you again and most certainly recommend. Thank you.

I really like their products but they never reply to any email. I had an issue with my purchase and I had to just give up

NO CUSTOMER SERVICE on the phone and limited email service. Lovely website that draws you in and some nice products but had problems with 3 out of 8 items: had to return one as damaged, one item was not delivered (part of a pair) and just given a refund without explanation (we wanted the missing item to be re-sent to make the pair) and one lamp was damaged (also part of a matching pair for bedroom side cabinets). Kept the damaged lamp in the end as the company stopped stocking the item at that point and they were just what we were looking for (repaired it with some polyfilla and paint). At no point could I speak to anyone, notwithstanding calling the number on the website and emailing them.

Still waiting for three items that I ordered over a month ago to be delivered. No answer on email or phone. Useless customer service and the items that did arrive are terrible quality.

Had to verify my review as company tried to have it removed . Don’t like bad reviews the don’t sell broken , cheap home furnishings and refuse to refund when items arrives looking like it’s been ran over by a truck and dumped in a lake. Terrible customer service . Avoid at all costs !

First and last time I use this company. Pretty website but that's it! The bathroom cabinet I ordered was so light and flimsy, every drawer was damaged, paintwork bad, bits of wood broken and splintered off. I emailed them photos, my comments were ignored I was just told to send it back, no mention of the photos damage nothing. You are advised to claim a refund via PayPal returns but PayPal said as it's damaged the seller should have returned postage. Luckily they refunded anyway. Steer clear, cheap flimsy over priced furniture and terrible customer service, I wish I had read the other customer reviews before ordering.

Took my money and not delivered my full order!!!!! Terrible experience, after using this company twice before I am really surprised to be having to write this report. I placed an order for several items. One of the products did not turn up but I received a product that I hadn’t ordered. I emailed as they do not answer the phone!. I got a reply saying that they will send me a returns label to send the wrong item back and that they would send me the missing product. This was over 3 weeks ago, I have emailed several times with no answer. Therefore I have paid for a product that it looks like I will never receive.

I ordered a small table which on receipt was faulty, the screw was off entire so the pedestal and table top could not fit together flush, I raised it to the company who told me to rescrew it. I asked for a refund to which they replied I would have to return at my own expense. I disputed this but they very quickly stopped responding (I have no doubt they will use COVID as the excuse!
To summarise, I returned the goods obtains proof of post. The company have since failed to respond to any of my attempts to contact them.
So right now, I am not only out of pocket as a result of faulty goods, but I don’t even have the goods any longer, just a Royal Mail proof of post which appears to be worthless.
AVOID THIS COMPANY, no customer service and dishonest practice.

They also tell lies, they have never contacted me or instructed legal.
Perhaps just return the money I paid in good faith!

My order was delivered quickly and accurately with no fuss whatsoever – no mean feat during these difficult times. The product was exactly as specified online and amazing value for money! Great stuff!

Chuffed to bits with my New England Dressing Table. Delivered within the 12 working days as promised. Looking forward to ordering more furniture.

Def recommend. Very happy

Interesting to have found so many others have had the same experience as me. Never had a response from them despite leaving numerous messages emails and DM’s. So rude and as someone else said it’s good to support small businesses but they have a responsibility to their customers. So I am now going to throw away my once lovely cushion covers that have run whilst I hand washed them, completely ruined despite saying I can machine wash them on a 30c wash. My friend was going to purchase a piece of furniture from you but I will advise her against it after reading all the reviews and my own personal experience. Such a shame you could have had a great business!

It appears that companies can ask for a review to be removed if they they don’t like comments. This company didn’t like mine even though I emailed them with details.

I bought a narrow chest from this company. It looked lovely on the website but when it turned up, the quality was cheap and awful, it was cracked and I would never have paid what I did for this type of rubbish. I wrote a polite email and didn’t get any response. I got a generic reply about returning the item when I sent a further email a week or so later. I was back and forth with PayPal (who were helpful and responsive) about trying to return it free of charge but this wasn’t possible. I am fortunate to have got my money back from the credit card company. If I had seen other people’s negative reviews first, I wouldn’t have bought from this company in the first place.

An Instagram con I’m afraid. They have spent a huge amount on photography and lighting but when the products arrived they were clearly bought from one of those large chain cheaper stores(the label was even still on) which charge £30 less than what I unfortunately paid. There is no-one to contact and the quality was horrendous!!
Do not buy from them..

One star is one too many!! Products look great online and range is good...however, descriptions are inaccurate and customer service is non existent! Rude, arrogant attitude so no further purchases from my home refurbishment company!!! Their loss!