I did not realize I was signing up for a subscription. As soon as I did, I contacted company via email and received a prompt reply on a Sunday. My subscription was cancelled by Joan in a very timely... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Love the product for either partner or solo play! Great brain exercising. I had purchased more than 1 item but hadn’t opened the second one for over a year- discovered a defective block #4 (stickers... Zobacz więcej
Games are fine, the Shady way they auto subscribe you to their 'Game Club' is garbage. The cancelation policy, once you find it, says you can cancel by 'Logging into your customer account and clicking... Zobacz więcej
I have a six year old grandson who LOVES The Uzzle. He especially enjoys beating me, which is often. I enjoy seeing his brain at work. This Uzzle puzzle is amazing. It is very educational, quick th... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.
Dane kontaktowe
Stany Zjednoczone
- help@theuzzle.com
- theuzzle.com
4,0
Dobra
373 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Looking forward to receive my games
I have not received my games but am looking forward in receiving. I had a question and customer service responded fast, which is always nice. I am sure we will enjoy the game and I will order again.
8 grudnia 2025
Opinia niezależna
I feel ripped off.
I think it's going to be an OK puzzle, but I paid $64 for it, and have since seen the same thing on Ebay for less than half that. I feel totally ripped off, and won't buy from them again. I had no communication for about 3 weeks, just that it was in it's way. When I queried this, I did get a helpful response, and when the shipment was finally sent, delivery was prompt and the courier service (Global Express) updated the delivery timeline accurately.
5 grudnia 2025
Opinia niezależna
My mistake
The game is loads of fun. I misunderstood the distribution of cards and thought that I had only received level 2 and 4. I sent an email complaining that this was a problem because I have a granddaughter that was struggling and I was disappointed not to have level 1. I very quickly received an email in response explaining that all 4 levels were included and when I actually shuffled through them…I saw all 4 levels. Duh on me🤦♀️. Their response was filled with grace and patience and eager to make it right if I truly didn’t have level 1.
Well done👍🏻
24 listopada 2025
Opinia niezależna
Great customer service and game
The customer service, very prompt response. Looking forward 2 playing this game. Our family loves exciting and fun games. Looking forward to playing with family and friends.
6 grudnia 2025
Opinia niezależna
Delighted with our game and with the…
Delighted with our game and with the exceptional customer service. Thank you.
2 grudnia 2025
Opinia niezależna
Would give zero stars if I could
Would give zero stars if I could. Ordered 3 games $151 on Nov 17. Nothing sent. No tracking info despite three emails from Uzzle.com.au saying it was coming. Scam!!!
5 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Sue,
We're truly sorry to read this and understand why you were so frustrated. Waiting that long without receiving your order or clear updates is not the experience we wanted you to have.
We'd really like to investigate what happened, but we haven't been able to locate an order based on the information in your review. If you could reply with your order number or the email address used to place the order, we'll personally look into it.
We sincerely apologize for the inconvenience and hope you'll allow us to make things right.
Best,
The Uzzle Team
Not good enough Uzzle!
I placed my order on the 10th November as a birthday gift for my son. The website states fast and free delivery with orders received within 2 - 7 days, so I expected to have the game by my son’s birthday on the 24th November. My order wasn’t shipped until the 3rd of December, 21 days after receiving my order confirmation email. Terrible experience! If you are considering purchasing as a gift, make sure you won’t need it to arrive in under a month from purchasing, the “fast delivery” claim is false advertising.
5 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Lara,
Thank you for taking the time to share your experience. We're truly sorry that your son's birthday gift didn't arrive when you expected. We completely understand how disappointing it must have been to plan for such a special occasion and not have the game there in time.
After reviewing your order, we confirmed that there was an unexpected delay in processing and shipping your package. We sincerely apologize that this caused your order to ship much later than anticipated.
We do see that your order was successfully delivered, but we understand that this doesn't make up for missing your son's birthday. We know how important it is for gifts to arrive on time, and we're sorry that we fell short of your expectations.
We appreciate your feedback, as it helps us identify areas where we need to improve. Thank you for your patience, and we hope you and your son are now enjoying the game.
My original order got lost somewhere in…
My original order got lost somewhere in transit. I contacted customer service and in less than 24 hours, they replied and a new order was quickly shipped. We’ve received the game and have had nothing but fun since then. It’s a great puzzle game with minimum set up and cleanup. My family and I usually play a quick game just after the dinner, dishes are put away.
4 grudnia 2025
Opinia niezależna
Delivery delays
I ordered 2 Uzzle games on November 28 believing my order was being dispatched from Uzzle Australia. Since then I have had no response to several messages regarding delivery times. There has been no confirmation that the order has been sent. If you’re ordering and expecting a delivery within 2 weeks forget it!
28 listopada 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Sandra,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and uncertainty you experienced while waiting for your order.
After reviewing your order, we confirmed that there was an unexpected delay in processing, which is why you didn't receive a shipping confirmation as quickly as expected. We also sincerely apologize for not responding to your messages sooner. During that time, we experienced an unusually high volume of customer inquiries, which unfortunately affected our response times.
We completely understand how disappointing this was, especially when you were expecting your order within the timeframe advertised. This isn't the experience we want our customers to have, and we're sorry we let you down.
Thank you for your patience and for bringing this to our attention. Your feedback is invaluable and helps us continue improving both our communication and fulfillment processes.
Non delivery /very poor customer service
I placed an order on the 9/11/25. As of 3/12/25 I have still not received it. Twice I received an email (on 21/11 and 28/11) with a tracking link and both linked to an invalid address. I sent a complaint email on the 29/11/25. I was told that the reason the tracking links did not work was because the carrier was still updating them at the time I tried. They are still not working. I was told that I would be sent new updates as they came in. I am still waiting for an update. I was given a warehouse phone number to call to check the parcel status. No-one was available to take my call and I am now waiting for a call back. I have also received up to three marketing emails per day promoting Black Friday specials. Very aggressive marketing strategy and appalling customer service.
3 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Pam,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment this caused, especially after waiting so long for your order and receiving tracking links that didn't work.
After reviewing your order, we confirmed that there was an unexpected delay with your order, and we understand how frustrating it must have been to receive inconsistent tracking updates while trying to find out where your package was. We also apologize that the follow-up updates we promised were delayed and that you weren't able to reach someone immediately when you called our warehouse.
At the time, we were experiencing an unusually high volume of customer inquiries, which unfortunately affected both our response times and our ability to provide timely updates. While this doesn't excuse your experience, we sincerely apologize for the lack of communication.
We truly appreciate your patience and your feedback. It helps us identify where we need to improve, and we're sorry that we didn't provide the level of service you deserved.
Best,
The Uzzle
Fun game just on the expensive side
Fun game just on the expensive side. Look forward to playing in a big group
1 grudnia 2025
Opinia niezależna
To date I have still not received my…
To date I have still not received my order. Have tried to contact the mobile number provided by the support department but it is useless. No one returns your message and the voicemail box is constantly full. I ordered from the website but I believe the company is a scam so please if you really want to order this game downs the extra and order from Amazon. Under no circumstances order through the website as you will not only end up frustrated but out of pocket
2 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Leanne,
Thank you for taking the time to share your experience. We're truly sorry to hear how frustrating this has been, and we completely understand why you felt disappointed.
After reviewing your order, we confirmed that there was an unexpected delay with your shipment. We sincerely apologize that you weren't able to reach us by phone and that you didn't receive the level of support you expected. During that time, we experienced an unusually high volume of customer inquiries, which unfortunately affected our response times and phone support.
We also want to assure you that we're a legitimate company, and we're sorry that your experience led you to feel otherwise. This is certainly not the experience we want for any of our customers.
We appreciate you bringing this to our attention, as feedback like yours helps us improve our service and communication. We apologize for the inconvenience and frustration this situation caused and hope we have the opportunity to provide you with a much better experience in the future.
Best,
The Uzzle
I would actually give them zero star..
I would actually give them a zero star... i ordered now 3 weeks ago and no shipping information still and when i ring up they barely answer or the 'Voice mail is full' response gets played and then if you do get through to a human at some point they tell you it's coming the next day and it doesn't turn up - very dodgy and not sure i'll be seeing any product so please be alert to this.
2 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Tam,
Thank you for taking the time to share your feedback. We're truly sorry for the frustration and disappointment you experienced while waiting for your order.
After reviewing your order, we confirmed that there was an unexpected delay with your shipment. We completely understand how frustrating it must have been to wait for updates and not receive your order as expected.
Because of the delay, we processed a full refund to your original payment method on December 1st. We sincerely apologize that your experience with our phone support and communication did not meet your expectations. At the time, we were experiencing an unusually high volume of customer inquiries, which unfortunately affected our response times.
We're truly sorry for the inconvenience this caused and appreciate you bringing it to our attention. Your feedback is important to us and helps us improve our service and communication moving forward.
Best,
The Uzzle
Timely and efficient service
Timely and efficient service. They met all expectations.
29 listopada 2025
Opinia niezależna
SCAM
I ordered this with the extension and have not been able to get and confirmation or consignment number to track after 3 weeks. Customer service gave me a mobile number to contact the warehouse which was engaged, then msg to leave details, then a different msg which cut off in the middle. This is a scam website.
1 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Lisa,
Thank you for taking the time to share your experience. We're truly sorry for the frustration and disappointment this situation caused.
After reviewing your order, we confirmed that there was an unexpected delay in processing your order. We understand how concerning it must have been not to receive a tracking number and to have difficulty reaching our warehouse for an update.
Because of the delay, your order was canceled, and a full refund was processed to your original payment method on December 1st. We sincerely apologize for the lack of communication and the inconvenience you experienced. During that time, we were handling an unusually high volume of customer inquiries, which unfortunately affected our response times.
We understand why this experience led to your concerns, and we're truly sorry that we let you down. Thank you for your feedback. It helps us continue improving our service and communication.
Best,
The Uzzle
I purchased a game through Uzzle months…
I purchased a game through Uzzle months ago, which was great. Unfortunately, Uzzle continues to text marketing material to me almost daily and usually several times a day. I haven't been able to stop their aggressive marketing. I do NOT recommend Uzzle for that reason.
29 listopada 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Tim,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience with our marketing messages.
We'd really like to look into this for you. We previously reached out to request your order number so we could locate your account and remove you from our marketing list if needed, but we haven't received a response yet.
If you're still experiencing this issue, please reply with your order number or the email address used for your order, and we'll be happy to investigate and make sure it's resolved as quickly as possible.
We appreciate your feedback and hope to have the opportunity to make this right.
Best,
The Uzzle
Great Customer Support
I had an issue with my order and needed to contact customer support. They're responses were always quick, friendly and offered a fair and fast resolution.
26 listopada 2025
Opinia niezależna
Great game
I gave my grandkids( 3 and 7) the Uzzle game last year.The whole family could play at different levels. They loved it! When I went for a visit I got to play it too!!! It was a winner for sure !
Debora
23 listopada 2025
Opinia niezależna
Ordered Uzzle and unintentionally did…
Ordered Uzzle and unintentionally did the game subscription. So easy to cancel the subscription and the experience was positive.
22 listopada 2025
Opinia niezależna
Best customer service ever!
This company has the best customers service I've ever experienced. Bernadette replied to all my questions and concerns almost immediately and to my great satisfaction. Thank you!
14 listopada 2025
Opinia niezależna
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