I did not realize I was signing up for a subscription. As soon as I did, I contacted company via email and received a prompt reply on a Sunday. My subscription was cancelled by Joan in a very timely... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Love the product for either partner or solo play! Great brain exercising. I had purchased more than 1 item but hadn’t opened the second one for over a year- discovered a defective block #4 (stickers... Zobacz więcej
Games are fine, the Shady way they auto subscribe you to their 'Game Club' is garbage. The cancelation policy, once you find it, says you can cancel by 'Logging into your customer account and clicking... Zobacz więcej
I have a six year old grandson who LOVES The Uzzle. He especially enjoys beating me, which is often. I enjoy seeing his brain at work. This Uzzle puzzle is amazing. It is very educational, quick th... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.
Dane kontaktowe
Stany Zjednoczone
- help@theuzzle.com
- theuzzle.com
4,0
Dobra
373 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 97% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not as easy as it looks!!!
Got the Uzzle game as a gift and we are addicted! Not as easy as it looks folks! I cannot figure out how my 11 year old granddaughter beats me so often. Really fun with kids in the mix, but my wife and I enjoy playing it by ourselves too, we feel our brain really gets a work out!!! I would recommend this game for sure!
6 stycznia 2026
Opinia niezależna
It seems that I am not the only one who…
It seems that I am not the only one who ordered uzzle game on 11/12/25 and still waiting for the item . I’ve sent email on 17/12, 18/12 and 19/12 , only received the reply on 22/12 and mentioned that they had technical scanning issues that caused dispatch and tracking delays . I haven’t heard anything since then and no uzzle game .
11 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Anastasia,
We're sorry for the frustration and disappointment this caused.
At the time, we experienced an unexpected logistics issue that delayed several orders, including yours. We understand how disappointing it was not to receive your order as expected, especially after reaching out to us multiple times.
Since we were unable to fulfill your order within a reasonable timeframe, we canceled it and issued a full refund to your original payment method. While we know this wasn't the outcome you were hoping for, we felt it was the fairest solution rather than keeping you waiting without a definite delivery date.
We apologize for the inconvenience and appreciate your patience and understanding. We hope we'll have the opportunity to provide you with a much better experience in the future.
Best,
The Uzzle Team
ORDER NOT RECEIVED AND NO RESPONSE FROM COMPANY
I ordered on 11th December and still have not received my order - I followed up with the freight company who have now advised on 3 occasions that my order has not been booked for collection. I have emailed the company numerous times and received one response on 19 December advising that I would definitely receive my order before Christmas. It is now 13th of January and there is still no indication that it has been sent. I am tired of sending emails to them and have now contacted my bank to dispute the transaction. Do not order from this company if you are actually hoping to receive the item you paid for, you will be extremely disappointed and frustrated at their lack of response - DO NOT BUY FROM THEM, as someone else has suggested source the product elsewhere if you really want it.
11 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Julie,
We're really sorry this was your experience. You had every reason to be frustrated after waiting that long and having to chase updates.
During that time, we ran into a major logistics issue that delayed a number of orders, including yours. While we tried to work through it, it became clear that we couldn't get your order to you within the timeframe you were promised.
Rather than keep you waiting, we refunded your order in full. We also offered to send you a free game as an apology because we know a refund alone doesn't make up for the disappointment and inconvenience you experienced.
We're sorry we let you down, and we appreciate the time you took to share your feedback.
Best,
The Uzzle Team
Great customer service
Great customer service. Timely response. Listened attentively.
Products received were as described, age appropriate & fun!
2 stycznia 2026
Opinia niezależna
Answered immediately with concern
Answered immediately with concern, a d let me know that the problem will be resolved.
22 grudnia 2025
Opinia niezależna
THINK TWICE BEFORE BUYING THE UZZLE GAME!!
I ordered this game on 30.11.2025 as a christmas gift for my grandchild. I believed this was from an Australian site, which I later learned was not the case. An alternate gift was sourced at the last minute. The game has still not arrived at its destination as at 05.01.2026. I have contacted the company numerous times without a successful outcome. Think very carefully before purchasing this game, as they are definitely not a reputable business.
30 listopada 2025
Opinia niezależna
Odpowiedź od Uzzle
HI Liane,
We're so sorry that your order didn't arrive in time for Christmas, especially since it was meant to be a gift for your grandchild. We understand how disappointing that must have been.
At the time, we experienced an unexpected logistics issue that affected several orders, including yours. We know that doesn't change the frustration you went through, and we apologize for the lack of a better outcome.
Because we weren't able to deliver your order within a reasonable timeframe, we issued a full refund to your original payment method. While we know that doesn't make up for the missed Christmas gift, we felt it was the right thing to do rather than keep you waiting.
We're truly sorry for letting you down and appreciate you taking the time to share your experience.
Best,
The Uzzle Team
order placed DEC 9 & still nothing
order placed DEC 9, for 3 units as gifts, nearly a month & nothing. No replies to emails, there is no contact phone in Australia...
Is this another scam...?
5 stycznia 2026
Opinia niezależna
Odpowiedź od Uzzle
Hi Mark,
Thank you for taking the time to share your experience. We're truly sorry that your order didn't arrive, especially knowing the games were meant to be gifts.
After reviewing your order, we confirmed that your package was unfortunately lost in transit and never reached you. As soon as we verified this, we processed a full refund to your original payment method.
We also want to sincerely apologize for the delay in responding to your emails. During that time, we experienced an unusually high volume of customer inquiries, which impacted our response times. We understand how frustrating it must have been to wait for both your order and our response, and we're sorry we didn't provide the timely communication you deserved.
We appreciate you bringing this to our attention and allowing us to make things right. Thank you again for your patience and understanding.
Game arrived quickly & is fun
Game arrived quickly & family really enjoyed playing it. The game seems easy but is a challenge. I had to contact customer services & they dealt with my issue swiftly & kept me informed. Would definitely use again.
30 grudnia 2025
Opinia niezależna
Ordered and paid for game 12th December…
Ordered and paid for game 12th December and have not received as yet , delivery 5 to 7 days advertised. They continue to send me emails for my review of the product. And i have repeatedly replied that i havnt received it yet. . I request a receive email but no reply. I want people to be aware.
12 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Kath,
We're sorry for the frustration this caused. We completely understand how upsetting it was to receive review emails before your order had even arrived.
At the time, our team was handling an unusually high volume of customer inquiries, which unfortunately resulted in longer response times than normal. We know that wasn't the experience you expected, and we sincerely apologize.
Once we were able to review your case, we arranged for your game to be sent and also offered a 50% refund for the inconvenience and the extended wait.
We truly appreciate your patience and are sorry we let you down. Your feedback has helped us improve both our communication and fulfillment process.
Best,
The Uzzle Team
I had a problem with my order and they…
I had a problem with my order and they were great help in resolving the problem and making sure I was satisfied. They were quick to respond and very pleasant to work with. I will definitely order from them again.
12 grudnia 2025
Opinia niezależna
Never shipped, a month out and nothing shipped
I ordered my families christmas gifts on black friday. Thinking that they would surely get sent by christmas. However, to this day... Jan 2nd the items still have not been sent. I contacted customer service to find out what happend. They said one game was on back order. So I requested they send me the other items and I heard nothing. I contacted them yesterday to cancel my order and I've not heard a thing.
25 listopada 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Diedre,
We're truly sorry your Christmas order didn't arrive when it should have. We completely understand how disappointing it was, especially since these were gifts for your family.
At the time, we ran into an unexpected inventory issue that affected one of the games in your order, which delayed the shipment. We know we should have communicated better throughout the process, and we apologize for that.
Your games were ultimately delivered, and to acknowledge the delay and inconvenience, we also provided a partial refund. While we know that couldn't make up for missing Christmas, we wanted to do what we could to make things right.
Thank you for your understanding, and we're sorry again that your first experience with us didn't meet your expectations.
Best,
The Uzzle Team
If I could give a zero I would
I had issues with the game being too hard at our house. issues with return BUT BUT BUT they took care of it and gave me a refund and a sorry and let me have the game which I will pass on. they stood by their word and beyond.
24 grudnia 2025
Opinia niezależna
I have enjoyed working with the folks…
I have enjoyed working with the folks at Uzzle. They are very quick to respond to questions or issues and also very knowledgeable. I plan to purchase from them again.
25 grudnia 2025
Opinia niezależna
Ordered this game in plenty of time for…
Ordered this game in plenty of time for Christmas, no tracking email was ever sent. Eventually got an e mail apologising but my order wouldn’t be delivered in time for Christmas. Still no confirmation of despatch I will be putting a charge back request in.
Do not use this company directly safer to order from other outlets.
29 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Bev,
We’re very sorry for the disappointment caused. Due to unexpected delays with our inventory, we were unfortunately unable to fulfill your order in time for Christmas. We have been in communication with you regarding your order and, to prevent any further inconvenience, we canceled it and issued a full refund before the holiday.
We completely understand your frustration and appreciate your feedback. We are working hard to improve our processes to ensure this doesn’t happen again.
Thank you for your understanding.
Best regards,
The Uzzle Team
we got the uzzle game first last year and enjoy this one, but got Crossico this year and not a favorite
we purchased several times. Last year for gifts with teh Uzzle game we liked. This year we got teh Crossico; not the same fun at all. Customer service was not easy and we had a coupon to use but they did not honor it. Then after much difficulty they worked things out. we got Crossico t try before sending to family and friends. Glad we did not buy for gifts unfortunately. WE played two days to get familiar and it was not much fun. Combinations of letters on cubes are very limiting as to building words for the game and seems the same words must be used each time you play just to win. We will try it a few more times but overall at present, we find it very little fun and a game better played like solitaire. Could not imagine a group game night trying to work on such a small area to build a word. Reviews seem to favor but they cannot mean this game. Love Uzzle the game but not Crossico as I must say it is not a favorite. Love that they actually expanded Uzzle too as we did move through that game in the year we played, and near the ending was seemingly too easy once you get use to it. I still enjoy sharing this one with new players though.
27 grudnia 2025
Opinia niezależna
Ordered this more than 2 weeks ago as…
Ordered this more than 2 weeks ago as it has a 2-7 day delivery time.
Did not arrive and doesn’t seemed to be shipped yet.
No response so far to email queries and now keep getting multiple advertising emails from Uzzle.
26 grudnia 2025
Odpowiedź od Uzzle
Hi, The Waltons,
We’re very sorry to hear about your experience and completely understand your frustration. This is not the experience we want for our customers. We also apologize for the lack of response to your previous emails and for the marketing emails you’ve continued to receive during that time.
We have previously requested your order number, but haven’t yet received a response. Could you please provide your order number so we can resolve this for you as quickly as possible?
As soon as we receive those details, we’ll prioritize your case and follow up right away.
Thank you for your patience, and we look forward to sorting this out for you.
Best regards,
The Uzzle Team
Not received my order
I too, have not received my order - regardless of constant reassurances!
They blamed technical issues with their carrier - and then I received another email 2 days ago promoting sales on Amazon!
I don't think its a scam, but thoroughly unprofessional.
Not happy: and I will be seeking a refund. Too late for Christmas now.
25 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Rusty,
We’re very sorry for the inconvenience and completely understand your frustration. This is certainly not the experience we aim to provide our customers.
We previously reached out requesting your order details and would kindly ask that you provide your order number. Once we have it, we’ll prioritize and work to resolve your issue promptly.
Thank you again for your patience. We truly appreciate it and look forward to sorting this out for you as quickly as possible.
Kind regards,
The Uzzle Team
is this a scam??
i place an order on the 11th december and have had no communication from them since despite the promise of a 5 to 7 day delivery.
i however get continuous sales emails suggesting i could place another order. All i want is my order!! .... or at least some communication as to when i can expect it. (clearly not by Xmas!!)
looking supiciously like a scam!
24 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Lynne,
We completely understand how frustrating this experience must have been, and we’re really sorry for the delay and any confusion around your order.
We wanted to clarify that your game was delivered on 1/7, and a 50% refund was issued on 1/4 to make up for the inconvenience. We truly appreciate your patience while we navigated the high volume of orders at that time.
Your trust means a lot to us, and we hope this resolution shows our commitment to making things right. We’re always looking for ways to improve, and your feedback really helps.
Warm regards,
The Uzzle Team
Scam!
Order never shipped. Customer service never responded. Going to initiate a chargeback. What a joke.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Christi,
We’re really sorry to hear about your experience and completely understand your frustration. We’ve tried to reach out regarding your order, but haven’t received a response yet. Could you please provide your order number so we can investigate this immediately and work to resolve it?
We take situations like this very seriously and want to make it right. We’ll ensure a team member follows up as soon as we have your details.
Thank you for giving us the chance to address this.
Best regards,
The Uzzle Team
Bought for Christmas
Bought for Christmas, advertised 2-7 dqys shipping. 7 days in, no information, no contact, no response to query asking when to expect delivery.
23 grudnia 2025
Opinia niezależna
Odpowiedź od Uzzle
Hi Joanna,
We're sorry to hear about your experience and understand how frustrating it must have been, especially with your order being intended for Christmas.
We wanted to look into this for you, but we weren't able to locate your order based on the information available. We reached out previously requesting your order number or the email address used to place the order so we could investigate, but unfortunately, we didn't receive a response.
Please reply with your order details. We'll personally review your order, look into what happened, and do everything we can to help resolve the issue.
We appreciate the opportunity to make this right and hope to hear from you soon.
Best,
The Uzzle Team
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