Uzzle Recenzje 

373
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I did not realize I was signing up for a subscription. As soon as I did, I contacted company via email and received a prompt reply on a Sunday. My subscription was cancelled by Joan in a very timely... Zobacz więcej

Oceniono na 5 z 5

Love the product for either partner or solo play! Great brain exercising. I had purchased more than 1 item but hadn’t opened the second one for over a year- discovered a defective block #4 (stickers... Zobacz więcej

Oceniono na 1 z 5

Games are fine, the Shady way they auto subscribe you to their 'Game Club' is garbage. The cancelation policy, once you find it, says you can cancel by 'Logging into your customer account and clicking... Zobacz więcej

Oceniono na 5 z 5

I have a six year old grandson who LOVES The Uzzle. He especially enjoys beating me, which is often. I enjoy seeing his brain at work. This Uzzle puzzle is amazing. It is very educational, quick th... Zobacz więcej

Informacje dotyczące firmy

  1. Producent zabawek i gier
  2. Sklep z grami

Napisane przez firmę

It is the most fun, competitive, and challenging game you will ever play. We combined the challenge of puzzles with the competitiveness of board games.


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

373 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 97% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(373)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 154

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Perfect for EVERYONE !

Got this for my grandkids and a relative of there’s had a stroke and we realized it would be good for her to play with us. IT WORKED! , she got to have fun too with us , and it helped her .We told her physical therapists and the said they were going to get it and use it for ther patients . ITS AWESOME ! FUN ! Just all around perfect .!

12 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Great game, very intuitive but easy for kids and adults are like

A very fun game that’s very intuitive and can be extremely difficult or easy depending on what Card you play. Very easy to pick up the even young children to join joining and very similar to the game square up if you’ve ever played that.

I would like to see more cards as I feel you could probably learn the patterns after awhile, but I’m sure they can release extra Card packs at some point

It’s very well-made and one nice thing is that it comes with additional stickers if they ever come off of the blocks

26 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

THEY DIDN'T TRAP ME INTO A MEMBERSHIP

I ordered and received the Uzzle game for my grand children for Christmas. I didn't realize it enrolled me in a membership I didn't want. When I was notified of this, I reached out to Uzzle and explained the situation. They were very helpful and honorable. They canceled my membership and the recurring charges that could occur immediately-no hassle! What a refreshing change to deal with a conscientious company. Thank you!

8 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Apparently I ordered a subscription..

Apparently I ordered a subscription... ugh. This was not made clear. The website says you can sign on to your account to cancel subscription only there is no such thing. No where to log in... THEY GOT ME! SCAM! Sent them email, hoping to have resolved soon. It shouldn't be this difficult.

22 stycznia 2026
Opinia niezależna
Logo Uzzle

Odpowiedź od Uzzle

Hi Melissa,

We’re really sorry for the confusion and frustration this caused. We understand how upsetting it can be when something isn’t clear, and you’re unable to find what you expect on the website. This is certainly not the experience we want for our customers.

We’d love to look into this for you and help resolve it as quickly as possible. We previously reached out requesting your order details, but didn’t receive a response. When you have a moment, could you please share your order number with us, or contact our support team directly with this information? This will allow us to locate your account and assist you right away.

Thank you for bringing this to our attention. We appreciate your patience and the opportunity to make things right.

Warm Regards,
The Uzzle Team

Oceniono na 1 z 5

Misleading customer service and user experience

My mother purchased a game from Uzzle, and has now been receiving games in the mail regularly. Now that I'm managing her finances, I've discovered that she's been signed up for a subscription that she never intended to sign up for, and there's no obvious way to cancel it on their web site. A call to their customer service gives you a voicemail that says to go to their web site where, as previously mentioned, there's no way to sign into your account or manage your subscription. I've sent an email and disconnected her PayPal auto-pay to this company.

23 stycznia 2026
Opinia niezależna
Logo Uzzle

Odpowiedź od Uzzle

Hi Brian,

We’re very sorry for the confusion and frustration this situation has caused. We understand how concerning it can be to receive unexpected shipments and have difficulty managing a subscription, and this is certainly not the experience we want for our customers.

We’d like to clarify that the subscription was included in the original order receipt, and your mother may have accepted a trial game as part of the subscription.

We previously reached out requesting your order details so we could investigate and help resolve this issue, but we haven’t received a response. When you have a moment, could you please share the order number with us or contact our support team directly? This will allow us to locate the order and assist you promptly.

Thank you for your patience, and we appreciate the opportunity to make this right.

Warm regards,
The Uzzle Team

Oceniono na 5 z 5

Uzzle is an excellent way to keep your mind active

We love this new game of Uzzle, really makes you think, it’s a great gift, we got our adult daughters playing with us and even they loved it, very different to our usual games, excellent way to keep the mind thinking 🤔
We bought 3 games, 2 for gifts and 1 for ourselves and we recommend it 100%

30 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

If You’re Not Part of the Uzzle Family You're Missing Out!

An ad for Uzzle popped up on my Instagram feed, and I knew my grandbabies would absolutely love it. I bought it as a Christmas gift, and they couldn’t wait to play it the very next day. They spent two weeks with my husband and me, and Uzzle was their favorite game, surpassing all their other toys.

I couldn’t resist taking advantage of their incredibly generous after-Christmas specials, which included five games. I also ordered the Uzzle extension! The extension arrived and the moment it was delivered, my grandbabies and I were hard at work on Level 5 - I’m not good AT ALL!, The additional games are cleverly hidden away until my grandbabies’ 10th birthday next week.

Unfortunately, due to a backorder, the five-game set was delayed, and I was worried I wouldn’t get them in time. I reached out to the seller, and Bernadette was incredibly understanding and kept me updated throughout the process. When my order finally arrived, it included two extra board games for free! That’s the kind of customer experience that truly keeps me coming back!

I’ve already made up my mind to purchase an Uzzle board game for my nieces, nephews, and even my “fake nieces and nephews” who are turning 12 or under this year. I think that’s about 11 or 12 households!

We’ll be a part of the Uzzle family, sharing our own incredible stories and creating unforgettable memories together!

20 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Quality games and outstanding customer service!

My very first order had products missing so I contacted customer service and they more than made it right. That restored my confidence in a company I had not done business with before! They had a Christmas special offered and I now felt confident to purchase again! We took the Uzzle games on vacation with us shortly after they arrived and played them with our grandchildren. The joy we had playing with them and watching the excitement and laughter in them made a very memorable time for us all! When the Christmas bundle arrived my grandchildren couldn’t wait to start playing them! Thank you Uzzle for offering quality products and exceptional customer service! It’s been a pleasure doing business with you!

10 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Ordered and never received product

Ordered and never received product. Customer service is non existent. Worst company ever do not order from this company

12 stycznia 2026
Opinia niezależna
Logo Uzzle

Odpowiedź od Uzzle

Hi Samantha,

We’re very sorry for the frustration and inconvenience you experienced. We understand how upsetting it is to order a game and not receive it, and we truly regret that this happened.

We’d like to clarify that your order was refunded after it was lost in transit, prior to you posting your review. As a courtesy, we also sent out a replacement game so you can still enjoy it.

We truly appreciate your patience and feedback, and we’re grateful for the opportunity to make this right.

Warm regards,
The Uzzle Team

Oceniono na 5 z 5

I did not know that a previous order…

I did not know that a previous order had the provision that I would receive new game every 2-3 months unless I canceled my subscription. So not know this, I received the first shipment in early January. I contacted Uzzle and after 3-4 emails between the two of us, Uzzle refunded the total cost of the two games I received, plus allowed me to keep the games. I gave the games to one of the local elementary schools that my granddaughter attends.

5 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Not happy as the puzzle company is…

Not happy as the puzzle company is charging my card for games I didn’t order! Trying to figure out how to stop them but am getting no response!

10 stycznia 2026
Opinia niezależna
Logo Uzzle

Odpowiedź od Uzzle

Hi Robin,

We're sorry to hear that this was your experience.

After reviewing your account, we found that the subscription started when the trial game was ordered. The trial offer includes enrollment in our game subscription, and those details are provided during checkout and again in the order confirmation email. We understand, however, that it's easy to miss those details, and we never want anyone to feel caught off guard by a charge.

As soon as you contacted us, we resolved the issue by canceling your subscription, issuing a full refund for the most recent shipment, and allowing you to keep the games at no charge. Our goal was to resolve your concerns fairly and as quickly as possible.

We appreciate your feedback and are always looking for ways to make our ordering experience clearer for future customers.

Best,
The Uzzle Team

Oceniono na 1 z 5

Do not order directly from this company

Although the game is good, do not order from the company itself. Find a store to buy it from. When I ordered, they offered a “free” gift. I didn’t pay attention to it, but a month later was charged $30 for a subscription, because I didn’t send the gift back! Apparently it was a free trial!

Update: I did finally hear back from Uzzle, and they refunded the extra charge. Just be careful to read your invoice before buying from them.

6 stycznia 2026
Opinia niezależna
Logo Uzzle

Odpowiedź od Uzzle

Hi Leslie,

I'm glad we were able to get this sorted out for you. I completely understand how the trial offer could have been overlooked, especially when you're focused on purchasing the game itself. The trial and subscription details are included during checkout and in the order confirmation, but we know that doesn't always mean they're easy to notice.

As soon as we heard from you, we refunded the trial charge and made sure everything was taken care of. We never want anyone to feel disappointed, so we're happy we had the chance to make it right.

We're glad to hear that you enjoyed the game. We truly appreciate your feedback, and we'll continue looking for ways to make our checkout experience even clearer for future customers.

Best,
The Uzzle Team

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