Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Yeah, when I booked looked at the place online, it looked OK but when I read the reviews, it wasn’t great so I just hope I’m not getting a dud place. I thought you know when somebody help you find a p... Zobacz więcej
Reakcja na opinię
The web page was very helpful and the person who made the reservation was clear and precise. But the service given by Enya was excelent
Reakcja na opinię
I had a really positive experience with Top Villas once again. Leeza Medinilla was super patient and efficient helping us finding the best deals. We were able to call her to ask specific quest... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Top Villas
Napisane przez firmę
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Napisane przez firmę
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Dane kontaktowe
205 Town Center Boulevard, FL 33896, Orlando, Stany Zjednoczone
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4,5
Doskonała
2 tys. recenzji
Odpowiada na 97% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
great experience booking the villa
27 listopada 2025
Odpowiedź od Top Villas
Dear Sharad,
Thank you for your kind comments regarding our booking process, we truly appreciate them.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
They answered every question I had
They answered every question I had. What I ask them to send me about anything the did.
27 listopada 2025
Odpowiedź od Top Villas
Dear Ann,
Thank you for your lovely feedback, we truly appreciate your kind words.
I hope you have a fantastic trip with us in the new year!
Kind regards,
Rachel
Top Villas
The communication was very good.
The communication was very good when booking and all questions were answered.
27 listopada 2025
Odpowiedź od Top Villas
Dear Ryan,
Thank you for your positive feedback, we truly appreciate it!
We look forward to hosting you in one of our properties soon!
Kind regards,
Rachel
Top Villas
They were easy to talk to
27 listopada 2025
Odpowiedź od Top Villas
Dear Sharon,
Thank you for your lovely feedback and we look forward to hosting you soon!
Kind regards,
Rachel
Top Villas
Very helpful and very prompt in…
Very helpful and very prompt in responding to issues
27 listopada 2025
Odpowiedź od Top Villas
Dear Linda,
Thank you for your kind comments about our service, we truly appreciate it.
And we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel - Top Villas
Top villas is really responsive right…
Top villas is really responsive right away & took care of my concerns to make for a truly great trip
27 listopada 2025
Odpowiedź od Top Villas
Dear Shimon,
Thank you for your positive feedback regarding our booking service. We truly appreciate your kind comments.
And we look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel
Top Villas
Great staff resulted in great vacation
Rented property about a year out. Molly and the TV staff kept me up to date with details along with potential promotions and deals. Travel day prior to arrival, notified by staff of gas leak found during property final inspection. TV staff went to work and within hours, found an upgraded villa to replace current property at the same price. Staff continued to communicate with me throughout the stay to ensure our needs were met. Hats off to the Top Villa team and will continue to use them in the future.
7 listopada 2025
Opinia niezależna
Odpowiedź od Top Villas
Dear Doug,
Thank you so much for your kind comments regarding the service Top Villas provided both prior to your stay and during.
I was so glad to hear that we were able to relocate you to an upgraded villa and we hope to welcome you back on vacation with us again in future!
Kind regards,
Rachel - Top Villas
Customer service
Everyone was very friendly, kind, and helpful. They covered all bases as needed.
23 sierpnia 2025
Odpowiedź od Top Villas
Dear Lisa,
Thank you for your kind comments, we truly appreciate them.
We look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel - Top Villas
After days of trying to find the…
After days of trying to find the “perfect vacation present” for my family I called Top Villas and spoke with Kedesh, about a vacation rental. Within 1 hour of working together we found THE ONE! Kedesh made the booking very easy.
14 listopada 2025
Opinia niezależna
Odpowiedź od Top Villas
Dear Sandra,
Thank you for your lovely feedback.
We truly appreciate your kind words and will be praising Kedesh for his hard work!
We look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel - Top Villas
Abus de confiance et vol sur le taux de change
J’ai réservé 3 semaines en Floride et payé en euros sans vérifier « le taux de change » pratiqué j’ai reçu une facture en dollars de 3660$ ors que j’ai payé 4590€ soit 5300$ !
J’ai demandé un remboursement des euros versés pour payer en dollars mais cela m’a été refusé. La facture ne correspond pas au montant que j’ai payé je considère qu’il s’agit d’une fraude.
11 listopada 2025
Opinia niezależna
Odpowiedź od Top Villas
Dear Evelyne,
Apologies for the confusion caused and thank you for your feedback.
Please note that the cost breakdown you are referring to was a preliminary costing that was sent to you in error, which did not include the local fees and the security deposit required for this home. The costing you received at the time of booking was the correct total cost, under the correct exchange rate, for your reservation and you agreed to secure your booking at this cost.
I trust this clarifies things and I apologise again for any concern caused.
Kind regards,
Rachel - Top Villas
Nightmare vacation
Our experience has been subpar from the beginning, but once settled in the 11BR home in encore resorts, it became very clear that this company is more into scams and racketeering than a “luxury booking resource”.
I was told the morning of our arrival the pool heat I had prepaid for was not functional, when I asked to be refunded I received an email on day 2 of our stay that in fact, without notifying me, the pool heat was working and we could have a $50 resort credit (not useful to us). Of course, we had not used the pool presumably bc of not having the heater. The home is damaged in nearly every part of it and the floors were so dirty our kids feet were black within the first hour of arrival. The worst part is that I called to specifically discuss parking at the house bc of how large our party was, and was told without doubt that we would be notified of any concerns and just to avoid parking on the street. The first night of our stay, a parking security guard came by and took photos of vehicles, they were asked if we needed to move the cars and we were told that they were fine. It seemed weird, but they were friendly and we went to the parks the following morning on a shuttle, leaving the cars exactly as they were the night before. We came home to towed cars (containing our children’s car seats). Topvillas has been radio silence, the encore resort points their fingers at the parking security, while that company points their fingers back to the encore clubhouse. It’s a racket. Do not trust this company.
Updating after Top Villas reply re: cleanliness.
I called the night of our arrival to alert you to how dirty the space was and sent photographs showing damaged items, dirty toilets, bugs in the master bath tub, and throw up on chairs. You did not offer to send another cleaning crew or anyone to inspect after you were notified by us.
Updating again:
As of 11/11/2025; TopVillas has offered to refund my pool services if I sign a gag order and waiver of liability. For images of the above records, I have posted reviews to Google that allow pictures.
4 listopada 2025
Odpowiedź od Top Villas
Good morning,
Thank you for your feedback.
We are truly sorry to hear that your experience fell short of your expectations and we understand how frustrating it must have been to encounter issues during your visit.
With regards to the pool heat concern, I apologise for any confusion caused with regards to the availability of pool heating during your stay. Whilst the Property Manager had previously advised that the pool heater was not working, they then worked hard to solve this issue prior to your arrival, so that this service was available for your stay. However, we have reached out to them today for clarity on this, as you still may be entitled to a partial or full refund as a gesture of goodwill. As soon as we have an update from them, we will let you know.
Regarding the towed vehicle, this was managed by the resort’s third-party security company due to the car overhanging the sidewalk. While parking enforcement is completely outside of our control, we’ve shared your feedback with the resort to help improve clarity around their policies in future.
We also apologise for your dissatisfaction with regards to the cleanliness and condition of the home. The Property Manager has advised that they did reach out to you regarding these matters as soon as they were reported, however any furniture changes need to be approved by the Home Owner. Upon reviewing the photos you provided, we observed signs of general wear and tear consistent with regular use, but we were unable to identify any evidence of pests or throw up. We would like to assure you that all of our homes are professionally cleaned and inspected prior to each guest’s arrival. Furthermore, rental properties are subject to wear and tear by their nature. Nevertheless, I have forwarded your comments to the housekeeping and maintenance teams for review moving forward.
We truly regret that your stay did not reflect the high level of service we aim to provide. Our Resolutions Team will contact you directly with a view to resolving this matter amicably.
Kind regards,
Rachel - Top Villas
Top Villa helped us plan an Epic family…
Top Villa helped us plan an Epic family vacation and every detail was covered creating a fantastic experience.
Everything was perfect. From the Fast Track to the chef prepared meals to the activities. We had a great time and I would highly recommend Top Villa.
17 października 2025
Opinia niezależna
Odpowiedź od Top Villas
Dear Dennis,
Thank you for your lovely feedback, we are so pleased to hear that you had such an amazing vacation with us!
Top Villas look forward to welcoming you back on vacation with us again in the future!
Kind regards,
Rachel - Top Villas
Barbados
I wanted the perfect spot for our families vacation and Shannon made that happen, she was prompt and efficient with communication and details. I will use Top Villas and Shannon again for our future vacations.
10 września 2025
Odpowiedź od Top Villas
Dear Cheri,
Thank you for your lovely feedback regarding Shannon's service. We will ensure that she is praised for her hard work!
We look forward to welcoming you on vacation with us soon and can't wait to host you again in future!
Kind regards,
Rachel - Top Villas
Great site with excellent selections of homes
Great site with excellent selections of homes. I took my kid to Disney and Universal Studios which was in short driving distance. The owner of the home had an excellent set up with themes in every room and two arcades in the house. It was hard to leave the house with so many activities to do there. The only negative I would say is I booked this once and I was told afterwards that my booking was cancelled even though my deposit was paid. There was some double booking issue. I had to move some things around and schedule it later.
23 stycznia 2025
Odpowiedź od Top Villas
Good morning,
Thank you for your positive feedback regarding your recent stay with Top Villas, we are so pleased to read that you had such a lovely vacation with us!
I apologise for the booking issues you faced, however I was glad to hear that this was resolved in the end.
We look forward to welcoming you back on vacation with us again in future and hope you have a lovely day!
Kind regards,
Rachel - Top Villas
What an absolute disappointment this…
What an absolute disappointment this company are! We had so many problems with the villa we were put in and top villas were not helpful in responding to and rectifying the problems! We should never have been put in this villa and top villa have been awful as dealing with our complaint! I would never use them again!
17 sierpnia 2025
Opinia niezależna
Odpowiedź od Top Villas
Dear Sarah,
Let me begin by saying how truly sorry I am to hear that your stay didn’t meet your expectations. I completely understand how disappointing that must have been.
I’ve looked into the details and can see that our Property Manager did their best to address the concerns during your visit, and we also offered a partial refund as a gesture of goodwill for the disruption caused.
That said, I want to ensure we do everything we can to make this right. I’ll be reaching out to your travel agent today to help move things forward and work toward a resolution you’re happy with.
Kind regards,
Rachel
Top Villas
Soonjoo
When I was browsing the house, it was difficult to accurately determine the number of bathrooms from the photos. However, the overall reservation instructions were very helpful.
27 września 2025
Odpowiedź od Top Villas
Dear Soonjoo,
Thank you for your feedback!
Please be advised that the number of bathrooms is listed in the house description underneath the photos on our website.
I hope this helps and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Great customer service ,very polite and…
Great customer service ,very polite and helpful representatives
27 września 2025
Odpowiedź od Top Villas
Dear Sabrena,
Thank you for your positive comments regarding our service!
We look forward to welcoming you on vacation with us next year!
Kind regards,
Rachel - Top Villas
Top Villas professional and experienced…
Top Villas professional and experienced team made our trip and Villa stay an experience of a lifetime! The Villa was everything as promoted and more and the Villa owner and team were awesome and exceeded our expectations!
13 września 2025
Opinia niezależna
Odpowiedź od Top Villas
Dear Brad,
Thank you for your lovely feedback and we are so pleased to hear that you had such an excellent time on your recent vacation with Top Villas!
We hope to welcome you back on vacation with us again soon and hope you have a lovely week!
Kind regards,
Rachel
Top Villas
When I looked at down payment it was a…
When I looked at down payment it was a liwer price then when I went to book. And did nit like constant emails about booking the place even after I bookef
20 września 2025
Odpowiedź od Top Villas
Good morning,
Thank you for your constructive feedback, from which I was truly sorry to read of your disappointment with our pricing. Please be advised that the price shown when you click through to a villa is a "from" price, as stated on our website. Nevertheless, I sincerely apologise for any confusion caused with regards to this.
I was also sorry to hear that you are receiving too many emails and in response to this, I have asked our marketing team to take you off of their correspondence list.
If you need any assistance in the run up to your trip, please contact us on guestexperience@thetopvillas.com and be assured that we will do our best to ensure that you have an amazing vacation with us next year!
Kind regards,
Rachel
Top Villas
I was very well assisted and I’m really…
I was very well assisted and I’m really looking forward to my stay!
19 września 2025
Odpowiedź od Top Villas
Dear Anna,
Thank you for your positive feedback and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
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