Elodie at Top Villas was extremely helpful from my first contact right through to booking. Nothing was too much trouble for her. I gave her a list of requirements and she came back to me straight awa... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Kedesh Frederick was really helpful in finding the right villa to book. Very responsive and helped me solve any problems. Thank you
Reakcja na opinię
I had a really positive experience with Top Villas once again. Leeza Medinilla was super patient and efficient helping us finding the best deals. We were able to call her to ask specific quest... Zobacz więcej
Reakcja na opinię
Its a great site to see what is available in a specific city or area. Once I found a community resort I liked, I couldn't just look at available units in that community. Then once I found one but ke... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Top Villas
Napisane przez firmę
WHY BOOK WITH US?
ORLANDO RENTALS
CARIBBEAN RENTALS
TRAVEL EXTRAS
CONTACT US
Top Villas offers more than 10,000 luxury villas, townhouses and condos in over 150 sought-after destinations worldwide. From villas in Orlando near Disney World and Universal Studios, to beachside homes in the Caribbean, we have vacation homes suitable for everyone. Whether you're traveling as a couple, with family, or as a large group, we have a villa for you.
Providing the best possible service is at the heart of everything we do. Our mission is to give our guests ‘Your dream vacation, the way you want it’. Our Travel Planners are available to help you find the perfect villa for your vacation, and to help you tailor your stay with private chefs, car hire, attraction tickets and any other service our guests may require.
Your dream vacation, the way you want it
Napisane przez firmę
- Personal
- Travel Planners to help you throughout your stay
- Choice
- Giving you the world’s best homes and destinations in trending hot spots
- Confidence
- Excellence as standard giving you what you deserve at every stay
Dane kontaktowe
205 Town Center Boulevard, FL 33896, Orlando, Stany Zjednoczone
- 1-407-495-2595
- customer.feedback@thetopvillas.com
- thetopvillas.com
4,5
Doskonała
2 tys. recenzji
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Very pleased
Jean was extremely helpful and even helped us book our stay after he was supposed to get off. He looked thru the available properties and found houses that were close in proximity to accommodate my families need for two houses.
22 września 2025
Odpowiedź od Top Villas
Dear Ingrid,
Thank you for your lovely feedback regarding the service provided by Jean.
We will ensure that he is praised for his excellent work and we look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Odpowiedź od Top Villas
Dear Ivonne,
Thank you for your lovely comments regarding the great service that Kedesh provided! We will ensure that he is praised for his excellent work.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
The people were friendly and helpful.
The people were friendly and helpful. Contract is boilerplate and does not have any specific information. Payment system for large sums requires telephone assistance. Multiple calls over 2 days were required toget a person to help.
17 września 2025
Odpowiedź od Top Villas
Dear Dwight,
Thank you for your feedback, we truly appreciate you taking the time to share your thoughts.
Whilst I was pleased to read that you found our staff friendly and helpful, I was sorry to note your disappointment with our payment procedure and the information provided so far.
I will contact you directly today for more details and to assist with any further queries you may have.
Kind regards,
Rachel
Top Villas
So far our experience with top villas…
So far our experience with top villas has been excellent, hoping the rest of the journey goes as smoothly
17 września 2025
Odpowiedź od Top Villas
Dear Jane,
Thank you for your lovely comments regarding the service we have provided so far. We will ensure that this carries on!
We look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
Odpowiedź od Top Villas
Dear Angeline,
Thank you for your positive feedback.
We truly appreciate this and we look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
They were very helpful
16 września 2025
Odpowiedź od Top Villas
Dear Kelley,
Thank you for your positive comments!
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Using Top Villas again
Have used Top Villas many times in the past and as always found the service very good.
This year Becky was very helpful,answered all my queries promptly
18 września 2025
Odpowiedź od Top Villas
Dear Graham,
Thank you for your lovely comments regarding our service.
We will ensure that Becky is praised for her good work and we look forward to welcoming you on holiday with us again soon!
Kind regards,
Rachel
Top Villas
Customer service representative was…
Customer service representative was great and efficient at handling everything for me. Booking process was so easy!!
17 września 2025
Odpowiedź od Top Villas
Dear Anita,
Thank you for your lovely comments regarding our staff and service!
We look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
Odpowiedź od Top Villas
Dear Emilia,
Thank you for your positive comments and we look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
The website is excellent with a large…
The website is excellent with a large amount of choices of Top class villas. Plus there is the support of the UK Team to answer queries.
16 września 2025
Odpowiedź od Top Villas
Dear Dean,
Thank you for your positive feedback regarding our website and UK Team, we truly appreciate you taking the time to leave your comments.
We look forward to welcoming you on holiday with Top Villas soon!
Kind regards,
Rachel
Top Villas
Odpowiedź od Top Villas
Dear Latasha,
Thank you for your positive feedback and we look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
Multiple calls made to get information.
Multiple calls made to get information.
Email sent was for the wrong villa.
The cost of the villa was reasonable; however, the cost for services rendered is rather exorbitant.
The absence of refund availability that requires an addition cost for insurance coverage just in case it is needed, was too much.
My first and more likely than not my last visit to topvillas.
15 września 2025
Odpowiedź od Top Villas
Good afternoon,
Thank you for your feedback, all of which has been taken onboard by the relevant teams.
I was sorry to hear that you were disappointed with some of our service costs. Please know that we do our best to keep our prices competitive with the market.
Furthermore, many of our homes do offer flexible cancellation policies, and we make sure to highlight this on our website. For those that don’t, we strongly recommend travel insurance as a standard procedure. We hope you can appreciate that these measures are in place with your best interests in mind.
Do let us know if there is anything further you need assistance with prior to your stay and our team will be more than happy to help. We will do our best to ensure that you have an excellent vacation with us and we look forward to welcoming you soon!
Kind regards,
Rachel
Top Villas
Repeat Vacationer
It was easy to book. The amenities are awesome and Leesa listened to everything that my family and I wanted.
12 września 2025
Odpowiedź od Top Villas
Dear Nichel,
Thank you for your positive feedback regarding our booking process.
We look forward to welcoming you on vacation with Top Villas next year!
Kind regards,
Rachel
Top Villas
Odpowiedź od Top Villas
Good morning,
Thank you for your positive feedback, we truly appreciate it!
We look forward to welcoming you on vacation with Top Villas soon!
Kind regards,
Rachel
Top Villas
Odpowiedź od Top Villas
Dear Alexis,
Thank you for your feedback, we were so pleased to hear that you have received a great service from Top Villas so far.
We look forward to welcoming you on a Top Villas vacation in the future!
Kind regards,
Rachel
Top Villas
Really simple booking process
Really simple booking process
Lots of places to choose from
Clear and simple instructions prior to check in
9 września 2025
Odpowiedź od Top Villas
Dear Jessica,
Thank you for your positive comments regarding our booking process.
We look forward to hosting you on vacation with Top Villas again soon!
Kind regards,
Rachel
Top Villas
Odpowiedź od Top Villas
Dear Patricia,
Thank you for your positive feedback regarding the booking process and service you have received from Top Villas.
We hope to welcome you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Odpowiedź od Top Villas
Dear Akil,
Thank you for your lovely feedback regarding Top Villas!
We hope to welcome you on vacation with us again soon!
Kind regards,
Rachel
Top Villas
After I booked a villa I was told…
After I booked a villa I was told owners required a 2 night minimum when that wasn’t required initially. No discount offered for trying to require me to book another night. It’s unprofessional and the fault of your company. I’m waiting on a refund of my deposit. I was able to book same villa through VRBO with no problems for 1 night.
6 września 2025
Odpowiedź od Top Villas
Dear Diana,
Thank you for your feedback and I wish to offer my sincere apologies for the confusion caused with regards to your booking.
I will contact you directly in order to ensure that this matter is resolved as soon as possible.
Kind regards,
Rachel
Top Villas
Odpowiedź od Top Villas
Dear Daniel,
Thank you for your positive feedback, we truly appreciate it.
We look forward to welcoming you on vacation with us soon!
Kind regards,
Rachel
Top Villas
Doświadczenie Trustpilot
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Dowiedz się więcej o innych rodzajach recenzji.
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