The Scooter Shop Recenzje 

48
Wynik TrustScore: 4 na 5

4,1

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

10 stuks gele popnagels besteld, ging verder allemaal goed. Alleen het opsturen van een zakje met 10 popnagels via de vervoerder GLS is wel een beetje over de top... Dat kan ook via een noppenfol... Zobacz więcej

Oceniono na 5 z 5

Exemplary service. Needed a complete G2pro rear fender unit with additional light, fixing plates and bolts so Googled away and no one one else did the complete package and to buy separately woul... Zobacz więcej

Oceniono na 5 z 5

Really happy with the service I received from the scooter shop! I asked a range of questions to the chap I spoke to (Stewart) and he is incredibly knowledgeable and takes great care with his custo... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Gave an extra star as the guy seems to have good technical skills. But I am really disappointed with the treatment received from him. Got to his workshop door to be treated with loads of indifference... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep RTV
  2. Naprawa skuterów

Napisane przez firmę

Electric scooter specialists of Brighton and Hove. We offer Repairs, servicing as well as a Great selection of new and approved electric scooters. Can't find a part? give us a call.


Dane kontaktowe

4,1

Dobra

Wynik TrustScore: 4 na 5

48 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,1

Wszystkie recenzje

(48)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 5

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

help when needed

had an occassion to ask for help as the chain had come off my bike. they were only too happy to lend me some tools to fix my problem and were very pleasant about it. I handed the tools back with grease all over the handles but this was not a problem. very helpful and saved me a long walk home. they had some pretty nice looking scooters in the shop as well. recommend the helpful and friendly staff and definately worth a visit if looking for good honest service. thanks very much guys Geoff

25 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

A very satisfied customer.

After poor experiences with other sellers I contacted Stuart, had a chat and was chuffed to find that he was local. I popped down to his shop in Hove and from the moment I walked in he was kind and very helpful. I left with a Kugoo Kirin M4 Pro (and a big smile on my face) and have to say it flies. Everything was just as he described and it has worked out perfectly. I'm also glad that he maintains and repairs them too so I'm future-proofed. All in all an excellent service. Very impressed indeed.

31 maja 2022
Opinia niezależna
Oceniono na 5 z 5

Great Service

many thanks for getting the parts sent, as promised they arrived first post the next day and got my grandsons PURE scooter up and running in no time.
Keep up the excellent service.

9 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Great customer service

I had an issue with the courier and the customer service promptly helped me through WhatsApp.

They had a spare piece that I was only finding to be delivered in 20+ days elsewhere.

Even with the trouble I had with the delivery, the spare piece was with me in a very short time.

Great experience!

26 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Thanks to Stewart at thescooter.shop I…

Thanks to Stewart at thescooter.shop I now have original replacement tyres for my Kugoo Kirin M4 pro.
Fitting the original Hota 80/65-6 tyres is so much easier than trying to fit the Tuovt 10x3.0's that I was offered elsewhere, that are wider and don't fit.
Excellent and speedy service.

6 maja 2021
Oceniono na 5 z 5

Employees at this store are very…

Employees at this store are very professional and knowledgeable about their product. Brought and older scooter that they do not sell and they contacted the manufacturer to get the replacement parts. They repaired this scooter and had it back to me in a timely fashion.

25 marca 2021
Opinia niezależna
Oceniono na 5 z 5

AAA* service! Recommend over Ebay, Amazon etc

Really happy with the service I received from the scooter shop! I asked a range of questions to the chap I spoke to (Stewart) and he is incredibly knowledgeable and takes great care with his customers.

I've spoken to many sellers on Amazon, Ebay etc and they are mainly clueless and not actually based in the UK or registered businesses.

10/10 - support local business!

12 grudnia 2020
Logo The Scooter Shop

Odpowiedź od The Scooter Shop

Thank you for your lovely review, we do try to offer great service. Have a great weekend

Oceniono na 5 z 5

Great Service and quick delivery.

Had a problem with the scooter on/ off button, Call the shop they arranged a straight swap ASAP, They even meet me half way so I did not have to travel far the next day.

Great Scooter great service would buy for these again

11 grudnia 2020
Oceniono na 1 z 5

VERY BAD SERVICE DO NOT USE

Paid for next day delivery, item still not arrived a week later, asked for refund on delivery charge but still not received, they did not seem interested that we have paid for goods and still received nothing, out of pocket and no goods, VERY BAD DO NOT ORDER FROM THEM!!!!!

Further to your response below, you were not interested in helping at any stage, just to clarify it was you that was swearing down the phone at me when I stated that I would assume that when I opted for next day delivery I assumed that the item would be delivered next day. If you have since changed the delivery options that you offer it was only that was what was suggested to you during our conversation. 10 days later and still no items or refund and no communication, very unsatisfactory customer service!

4 grudnia 2020
Logo The Scooter Shop

Odpowiedź od The Scooter Shop

Customer purchased on a Friday and selected Royal Mail 24 for £1 . Called the next day, Saturday to talk at great length about how they didn't care that there was a pandemic or that it was Christmas or that it's been in the news that some deliveries were delayed by royal mail.

DPD was not selected at checkout which is a guaranteed next day service.

Royal mail tracking shows delivered on the Monday.
Since then they have made no contact about the parcel not arriving, instead left us this review with a fabrication about us swearing...

Customer has been refunded as we want nothing more to do with them. (takes 5 working days)

Note to customer. Appologies that you are not happy with our service. I was nothing but polite. To have that level of verbal and rudeness and then these lies on our trust pilot, shocking really.

There is a pandemic and it is Christmas so the postal system is slower than normal, if you require express weekend delivery, select that option. We are a small business and try our best to exceed customers expectations. However you can't please everyone.

Oceniono na 5 z 5

What a find "Thescooter.shop"

Rang the scooter shop before I purchased the Kugoo M4 Pro, Stuart was very helpful, super fast tracked next day delivery. All working out of the box. UK company with a warranty I can rely on.

20 listopada 2020
Oceniono na 5 z 5

Reliable and knowledgeable

They are reliable and sent the exact items I needed for my electric scooter to replace the inertube.
I will definitely be ordering from these again for my scooter items.

14 listopada 2020
Logo The Scooter Shop

Odpowiedź od The Scooter Shop

Thank you, we really appreciate your support :)

Oceniono na 5 z 5

Fantastic service and very helpful

Fantastic service and very helpful. Will defiantly shop hear again. Great communication and has sorted out every problem and issue I have had. If you need an electric scooted then this is the place to go. Highly recommended.

12 października 2020
Logo The Scooter Shop

Odpowiedź od The Scooter Shop

Thank you for the lovely review. Really appreciate it

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