I’m not here to slander your product. I can’t speak for that because you make it a living hell to even get it in the first place. I’ve had to call my bank and change my info 20 different times because... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Loved it. Customer service was great. I indicated that my purchase was a gift and the team helped make sure that it was sent in time. Saber received in very good condition and works awesome!
I have bought ten lightsabers from The Saber Factory, so obviously I think highly of them. The shipping is a little slower than others from whom I have purchased. However, the customer service is grea... Zobacz więcej
Livraison rapide, bien emballé, très belle finition. Je n'arrivais pas à trouver l'application mais un email à suffit pour m'aider. Réponse rapide. Merci l'équipe.
Informacje dotyczące firmy
Napisane przez firmę
Whether you're looking for a lightsaber replica for cosplay or your collection display, we have it. We also cater to the experienced duelists and training academy pupil looking for a sturdy and stylish fencing weapon. The Saber Factory is based in France and we sell worldwide to more than 60 countries, with our 2 warehouses in the USA and our manufacturer's facilities in China. We started in 2022 after 5 years of experience in the pop-culture retail business. Through owning and managing one of the largest independent geek merch physical store in France, we met a passionate community of like-minded people on a daily basis. We also know about good customer service and accountability towards each person for having served 50.000+ customers. Those values and passion we carried over to our new e-commerce venture: The Saber Factory, where we have grown to become one of the leading distributors of Nexus Sabers around the world.
Dane kontaktowe
Francja
- thesaberfactory.com
4,4
Doskonała
322 recenzji
Odpowiada na 100% z negatywnych recenzji
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Awesome
I got good quality saber and fast delivery to Finland. No extra tax or customs.
18 listopada 2023
Well built sabers!
My sabers arrived 5 days early which was great, all three sabers I’ve purchased have been excellent.
4 listopada 2023
The lightsaber fell apart and I was not…
The lightsaber fell apart and I was not going to get a full refund and I have to pay $150 for shipping
5 października 2023
Odpowiedź od The Saber Factory
Hi Isaac. I’m surprised of your comment. Your saber was fine and you were offered that we either provide the necessary support to help you make it 100% to your expectations, reassuring you that it’d be fine, but you chose the return option which is ok for us but shipping is at your expense.
The return motive doesn’t have to be explained by the customer, but if you thought your saber had a problem you could respond to our inquiry for photos and video so we could provide support as proposed.
If it is deemed damaged and not fixable we’d refund/replace at our cost.
I’m still available to discuss it further since I have not yet received your tracking for the return package.
Best regards
Kevin
This was a birthday present for my…
This was a birthday present for my boyfriend. I was so excited to give it to him that I was hyping it up quite a lot, and he was worried he wouldn’t like it.
Seeing his face light up when he realized what it was is honestly going to be something I remember for the rest of my life.
14 października 2023
Over all fantastic
Looks absolutely, feels sturdy and definitely well built. My first and favorite saber so far.
8 października 2023
All was very good
All was very good. The shipping, the saber, everything. I will definitely buy here again, it greatly exceeded my expectations :^)
19 października 2023
Quality lightsaber
Quality lightsaber. Good components. All the treading is precise and works smoothly. Shipped and tracking as promised. Made and shipped from China, but that's not surprising because most this are.
16 października 2023
This saber is amazing
This saber is amazing! The hilt is beautifully crafted and the neopixel blade is just awesome! I have a couple Disney legacy light sabers and this saber blows them away. It has several different modes and many colors that you can change the blade to. The sound effects are spot on too. For the price you can’t beat this saber and it arrived earlier than expected. I would definitely buy again.
6 października 2023
App doesn’t work but overall pretty good.
The connection to the app doesn’t work at all which is very frustrating. But the case is great and the lightsaber itself is right about what I was hoping it’d be
4 października 2023
Good high quality products
The sabers I received were sturdy and pretty solid. The only improvement I would suggest is that the manual explaining the saber’s functions could be clearer.
4 października 2023
I first received my Cal Kestis…
I first received my Cal Kestis lightsaber last year but I had to wait to use it because I was away from home and when I got to use it I loved it soundfonts were great and it was a beautiful lightsaber BUT after two days of use half the modes/fonts no longer work and I sent a message and I got a response the next day on how to fix it which didn’t work but that could of been user error so I put it way and I’ve come back to it a month later without use and turned it on and it worked again for 10 minutes then it died and I’ve tried charging it and now it won’t make a sound or turn on at all please respond so I can fix it and I would be happy to give 5 stars!
21 października 2023
Odpowiedź od The Saber Factory
Hi Barry
If you have an issue please explain it in details into the support chat on the website and we'll assist you through there. We respond on other platforms like Youtube and Instagram ... but we don't follow up, we don't look up orders and customers on there and thus only provide generic help. Go to our support chat and we'll look into it and we can always follow up over time and have full log of the conversation.
MTFBWY
Beautiful saber and good quality
Beautiful saber and good quality! The shipping was a little delayed due to the holiday in China, but once it shipped it got her super fast!
21 września 2023
Great quality product
Great quality product. Would definitely buy another if I'm ever in the market again.
20 września 2023
Luke skywalker proffie saber
Great product with even greater service. Thank you for the awesome saber
16 września 2023
Great product
Fast delivery, great product, so many different settings, came with a case and a stand 10/10
19 września 2023
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