ThermoSphere Recenzje 

176
Wynik TrustScore: 4.5 na 5

4,7

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Since becoming a Thermosphere stockist we've never looked back. The team (Alaska, Travis, Damian, Quiana and Rhylan to mention) have always offered excellent service, offering excellent product... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Amazing customer service and tech support! Best I've come across in the business - shout-out to "Sam", which more folk were as knowledgeable, customer & product care focused and patient as you!!

Reakcja na opinię

Oceniono na 5 z 5

The thermostats were fitted, new, by our electrician and all seemed fine. However, shortly after all three failed. I got in touch with Thermosphere and they were very helpful, suggesting ways to sor... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I recently purchased the below model of electric radiator, and I have been blown away with it. The ease of setting it up on the radiator on the 'Comes as standard' app was a doddle and it... Zobacz więcej

Informacje dotyczące firmy

  1. Dostawca urządzeń grzewczych
  2. Dostawca materiałów budowlanych
  3. Producent

Napisane przez firmę

ThermoSphere is a British-based manufacturer of electric heating systems, trusted by installers and tradespeople across the UK since 1998. With British manufacturing at the heart of everything we do, we design and produce reliable, high-performance electric heating products that are straightforward to specify, quick to install and built to last — helping reduce issues on site and avoid callbacks. Known as the installer’s brand of choice, ThermoSphere combines proven electric heating expertise with smart, forward-thinking technology to deliver systems that work seamlessly in real-world installations. From electric underfloor heating to intelligent controls, our products are engineered to save time on site while delivering efficient, dependable performance for end users, with fast quote turnaround to keep projects moving and local reseller availability ensuring next-day access to products without selling direct. We support the trade with clear technical guidance, 24/7 UK-based support and products designed to make every installation simpler and more profitable. By making electric heating easy, ThermoSphere helps installers deliver comfortable, energy-efficient spaces with confidence — today and into the future.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

176 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(176)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 60

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Our company has used Thermosphere for… electric heating mats & thermostats

Our company has used Thermosphere for several years for the purchase of electric heating mats & thermostats.
We always receive excellent customer service from their experienced telephone sales team backed up with an efficient next day delivery service .
Highly recommend ..... a definite 5 stars !!!

27 kwietnia 2021
Opinia niezależna
Logo ThermoSphere

Odpowiedź od ThermoSphere

Hi Mike,

Thank you so much for the lovely review. It's great to hear that we are maintaining that 5 star rated service for you.

All the best,

Chris

Oceniono na 1 z 5

Incredibly Complicated Programmer

I've had underfloor heating installed professionally which works fine. However the controller is the most complicated time consuming device I have ever come across. There are so many settings just to make a minor adjustment. Once you have mastered setting up one day you cant even copy it to days for the rest of the week. Incredibly poor in this technological world.

24 kwietnia 2021
Opinia niezależna
Logo ThermoSphere

Odpowiedź od ThermoSphere

Hi Neil,

Thank you for taking the time to feedback to us about the challenge you encountered with setting up the thermostat.

Please reach out to our customer service team should you wish to replace the thermostat with an alternative that makes programming easy. It’s brand new to the range and we would love to get your feedback on it.

Thanks very much,

Sam

Hello Neil, you had a point in April 2021. Our thermostats could have made it much easier to make simple adjustments to the schedule. Hopefully, you'll be pleased to know that we have put your feedback to good use and we now have a new thermostat available. We'd like to send you one to say thank you. Please email support@thermosphere.com if you'd like to take up our offer. Thank you.

Oceniono na 3 z 5

programmer way to complicated

Will all ways use Thermosphere over other makes..
only gripe is the Programmer is way to complicated , especially for elderly , I have to program their one and even i have youtube it first ..

22 kwietnia 2021
Opinia niezależna
Logo ThermoSphere

Odpowiedź od ThermoSphere

Hi Mike,

Thanks for taking the time to write a review and for using ThermoSphere over the years. Good news! We've got a new thermostat coming out very soon that makes everything nice and easy!

Please reach out to our customer service team and we will give you a sneak peek. We'd love to hear your feedback.

Thanks,

Sam

Oceniono na 5 z 5

5 STAR SERVICE

We have used Thermosphere for many years and the product can not be faulted. The staff are friendly and know what they are talking about.

Would recommend to anyone !

20 kwietnia 2021
Opinia niezależna
Oceniono na 5 z 5

as a wholesaler

as a wholesaler, dealing with thermospere is a pleasure.
Thomas processed my order at the drop of a hat, and we even made sure my customer could collect straight from thermosphere in the same afternoon.

17 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Customer service above and beyond

We recently had a thermosphere floor fitted under our bathroom tiles. I was a little confused as I thought i'd interpreted the instructions correctly, however the amazing Leona in customer services pointed out all the options which could be wrong and despite my delays in coming back to her, was so pro-active and lovely in following up my progress that I didn't just want it to work for me, but for her too - she deserved for me to get it understood. It works perfectly fine now I've got the hang of the settings.

26 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

THERMOSPHERE GLASS FLAT PANEL

I recently purchased the below model of electric radiator, and I have been blown away with it.
The ease of setting it up on the radiator on the 'Comes as standard' app was a doddle and it looks bees knees!

Ultra flat glass design with touch LED display
• Eco 50% energy mode
• WiFi control with the smart phone app
• 24/7 programmable heating schedule
• Open window detection
• Manual temperature setting
• Overheat, tip over and anti frost protection
• IR remote control included
• Wall mount & free standing feet included

5 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Quality products

I have recently installed some of the ThermoSphere product at my property and the goods are very good quality, and the product back up support/ technical details needed are all readily available too.

3 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

5 Star Company

5 Star Company, Ruben is very supportive. I get technically support and provides quote promptly. One stop shop with all there products, so I know that I am providing all I can for my customers. Placed an order yesterday after 2pm and surprisingly getting this today. Thanks again ThermoSphere.

29 stycznia 2021
Opinia niezależna
Oceniono na 1 z 5

Poor service with faulty parts!

I always judge a company on what they are like when there's a problem and for that reason I give 1 star.

I installed one of their systems in a bathroom and did install two sensors as they recommended.(Not sure why they don't just include two sensors in the pack if they recommend it) which was lucky as after 6 weeks of working the sensor then incurred a fault and was reading a high temp for no reason.

I called them up to ask why this had happened and they were adamant that i damaged it on install. I told them that i was very careful placing the sensors in the matting and also when tiling over them yet it failed after 6 weeks of working fine.

The sensors are £30 and it did not last more than 6 weeks.
The company offered no compensation for the faulty sensor. I did not expect it to fail so quickly and also to be told that i damaged it when i fitted it.

So just be aware that they are not willing to replace or refund faulty parts.
The person on the phone said to return the sensor but how is that possible when it's under a tiled floor.

Poor back up service and will never use again.

17 grudnia 2020
Opinia niezależna
Logo ThermoSphere

Odpowiedź od ThermoSphere

Hi BT,

We are so sorry you went through this experience with us as it is outside the normal 5 star service we always strive to deliver.

One of the team was in touch with you on the 22nd of December and we understand that the issue you encountered has now been resolved to your satisfaction. Please let us know if this is not the case.

Apologies again and wishing you all the best.

The ThermoSphere Team

Oceniono na 5 z 5

I install luxury bathrooms in the South East

I install luxury bathrooms in the South East of the UK. I have been using Thermosphere for a long time as I really like their products and never have any issues with their quality or reliability. I always install their Self Adhesive Mesh U/F/H matting, in various sizes. My preferred Controller/Thermostat is the Touch / Dual. This is super easy to set up and works really well. As it's a dual controller, I also use it to program the electric elements in dual fuel towel rails. The Touch /Dual product avoids having to have another controller sited on the wall.
Thermosphere's telephone support is excellent. Whenever a customer has a problem or query with the setting up of their controller, they always assist with the issue and give the information my customers require.
I'd highly recommend Thermosphere.

11 grudnia 2020
Opinia niezależna
Logo ThermoSphere

Odpowiedź od ThermoSphere

Hi Jeremy,

Thank you so much for the lovely review and all of us at ThermoSphere appreciate it.

Wishing you all the best and looking forward to continuing to be your electric underfloor heating brand of preference.

Thanks again,

Everyone at ThermoSphere

Oceniono na 5 z 5

Great service from Thermosphere Group

Great service from Thermosphere Group, understood exactly what I needed. Delivery arrived on time and was packaged neatly and with care. Thanks for the great customer experience.

1 grudnia 2020
Opinia niezależna
Logo ThermoSphere

Odpowiedź od ThermoSphere

Hi Lloyd,

We are glad everything arrived on time and that you had a great customer experience.

Thank you for the positive feedback...we all really appreciate it.

Thanks again,

Everyone at ThermoSphere

Oceniono na 5 z 5

Awesome service

Awesome service. Delivery didn't arrive at first so they rectified it and sent a free delivery on Saturday for a specific time. Would recommend!

14 września 2020
Opinia niezależna
Oceniono na 5 z 5

Customer Support

There was a small problem with a product which was sorted out immediately by very helpful staff. I would thoroughly recommend Thermosphere.

12 sierpnia 2020
Opinia niezależna
Logo ThermoSphere

Odpowiedź od ThermoSphere

Good morning Mr Rose,

Glad you had the issue sorted! Thank you also for your recommendation!

Have a great day!

Rob

Oceniono na 5 z 5

Good service, helpful staff and even a chocolate bar in with the deliveries!

We have worked with Thermosphere for a number of years now and can't fault them. Good products, helpful staff and even a chocolate bar in with the deliveries! Just recently Jodie was very helpful and worked late to ensure we could collect an order the next morning. Would highly recommend.

4 sierpnia 2020
Opinia niezależna
Logo ThermoSphere

Odpowiedź od ThermoSphere

Hello Jack,

Thank you for your comments, I have passed your praise onto Jodie and she is very pleased. Hope the chocolate bar got to you in a solid state during an actual British summer!

Many thanks,

Rob

Oceniono na 5 z 5

thermosphere distributor

Here at Eurotiles and bathrooms Twickenham we have been a distributor of Thermosphere for many years and have always found them to be a very professional and easy to deal with company, the products are first rate and the after sales care is exceptional. Highly recommended

21 lipca 2020
Opinia niezależna
Logo ThermoSphere

Odpowiedź od ThermoSphere

Hello Ben,

Thank you for taking the time to leave us a review, it's really appreciated. We love working with you too!

Kind regards

Rob

Oceniono na 5 z 5

Good customer service

We have thermosphere underfloor heating in 2 rooms now. We experienced a technical issue with one of the thermostats, called up and the customer service was excellent. They even called me back to check on the status. We would definitely recommend products. Even the fitters said was easy.

3 lipca 2020
Opinia niezależna
Logo ThermoSphere

Odpowiedź od ThermoSphere

Hello Emma,

Really pleased that we sorted out the issue to your satisfaction! I hope everything is working great for you now!

Thanks

Rob

Oceniono na 5 z 5

As a frontline worker I was donated…

As a frontline worker I was donated some bottles of hand sanitizer to try. It is an excellent product. It does not sting or irritate even on damaged skin. There is no lingering odours and it spreads nicely without leaving any sticky residue. A great product. Thank you ThermoSphere.

12 kwietnia 2020
Opinia niezależna
Logo ThermoSphere

Odpowiedź od ThermoSphere

Hi Graham,

We're really happy that you have received your sanitiser and that it is too your liking! We are even more thankful for the work you are doing at the moment, and always. Thank you for taking the time to review XtraSAN.

Many thanks,

Rob

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