The Retro Store Recenzje 

278
Wynik TrustScore: 2.5 na 5

2,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Similar experience some others. I subscribed and received records for awhile. Selection was good at first. A bit off the mark after that. And then the records stopped. Took me awhile to realize it. Wh... Zobacz więcej

Oceniono na 5 z 5

The magazines come through somewhat erratically, bit like double decker buses, but they are brilliantly packaged, individually wrapped with card reinforcement and are a collectors dream. Except I'm... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I agree with previous post - the company are either incompetent or scammers. I paid over £100 for a three month subscription before Christmas. I did receive a package of three records that were absolu... Zobacz więcej

Oceniono na 5 z 5

Did a gift vinyl box for my husband (who, I feel necessary to mention, works in the music industry and has a REALLY difficult and acquired taste in music; owns over 4000 vinyls, and loves music im... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep muzyczny

Informacje przekazane przez różne źródła zewnętrzne

A monthly subscription box service for hand-picked vinyl records, cassette tapes, video games and comic books.


Dane kontaktowe

2,3

Słaba

Wynik TrustScore: 2.5 na 5

278 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,3

Wszystkie recenzje

(278)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 5 z 5

Amazing selection!

Always receive a good range of records. The customer service is excellent! Highly recommend if you want to build a collection up.

27 maja 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hey Jake- thanks so much for the kind words. Happy spinning! 🎧

Oceniono na 5 z 5

Thank you very much

Thank you very much. I had quite a diverse selection this month. But I loved every one. Some I probably wouldn't have chosen myself.

27 maja 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hey Kevin, thanks for the kind words. Happy spinning (and discovering some new tunes!) 🎧

Oceniono na 5 z 5

Life is like a box of chocolates

One of the best things about opening the delivery from The Retro Store is not knowing what’s inside. I’ve been introduced to new music and artists and reintroduced to some I had forgotten. Very “forest hump” in that “…you never know what you’re gonna get…” It’s like having a mini birthday every month

12 maja 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hey Mike- thanks so much for the kind words! Happy spinning, our boxes are like a box of chocolates! 😂🎧

Oceniono na 1 z 5

First Order

First Order, didn't receive the package, unable to track it down and still without response from customer service.

4 maja 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hey Eliseu,

I'm really sorry about the lost parcel delivery you experienced. Alas, we did ship this on time so was out of our control that your package was lost. I have now arranged for a full replacement and initiated an investigation with Royal Mail. If there's anything else we can do to make this right do let us know.

Thanks, Peter

Oceniono na 4 z 5

Lovely idea and perfect as a gift

I got the Retro subscription as a gift for my sister and it has been a great success. There is joy in the surprise of discovering new artists and increasing your list of favorites. The process is generally smooth although there is some complexity if bought as a gift as I still get some comms instead of my sister.

30 kwietnia 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hey Cornelia- so happy to hear about the positive reception the gift has had with your sister! I'm afraid as it was you who purchased you will get some comms, but we're working on how we can do "full switches" so you don't need to worry about email forwarding 📧

Thanks again :)

Oceniono na 5 z 5

Great service

Bought this for my husband, such a great idea for music lovers. Would recommend!

25 kwietnia 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hey Tracey- thanks so much for the kind review. Happy spinning to you and your husband! 🎧

Oceniono na 5 z 5

Delivery arrived right on time as…

Delivery arrived right on time as usual! Package secured well with goodies as always. This time I got records I'd never heard of that were brand new and loved every minute of them. Even got a bonus record compilation record from the 80s this time! Looking forward to my many Retro Store boxes in the future. Cheers!

25 kwietnia 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hey Kasper- thanks so much for the kind words, hope you enjoy your tunes and bonus! Happy spinning 🎧

Oceniono na 5 z 5

Easy to sign up

Easy to sign up. Good choice of music genres. Looking forward to my first delivery.

20 kwietnia 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hey Allen- so happy to hear the kind words! Hope your first delivery was a delight. Happy spinning! 🎧

Oceniono na 1 z 5

I'm done with them

I'm done with them. You will not see the music they have advertised on their site or other sites trying to suck you in. You are better served going to a thrift store and sorting through that mess. I specifically asked for NO COUNTRY, second box in a row, country artists. I requested ROCK I got a Dub Step EP, a 7". The albums are in good condition, big deal, they will never hit one of my turntables. Good Luck

14 kwietnia 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hi Michael,

I am slightly gutted and not sure what to say. You gave us a poor review due to the value of the items you received, so I personally sent out another box with some really interesting items that yes maybe weren’t just as much to your tastes but I knew held a higher value. Heck, we don’t even send out EP’s or 7” singles as part of our service, it was a freebie from our stock. It was a gift, and a hopeful offering that you would see that we weren’t as bad as you thought. As a small business who cares I’m gutted and sorry we’ve not got this right for you.

All the best,

Peter

Oceniono na 5 z 5

set up

This was very easy to set up Thanks

14 kwietnia 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hey - thanks so much for the kind words regarding our onboarding. Enjoy your boxes!

Oceniono na 1 z 5

Incomplete Subscription and Poor Customer Service

I really wanted to love this service, it’s a great idea and the people behind it seem genuine. However, I think they have overpromised and now cannot deliver what people have paid for. I gifted a three month subscription for Christmas, which started in January: first two boxes arrived in early Jan and early Feb. Still waiting for March’s. Didn’t receive any response to two chaser emails, received a brief holding response on Twitter. Still haven’t received anything. Feels like the only way I’ll see my money or the product is by making a small claim, but seems like these guys are having a difficult time as it is so will just take it as a lesson learned.

Edit - following a reply to my review and an initial reply from the ‘team’ almost a month ago, I am still in the dark about what happened to the last 1/3 of the subscription. No contact, no box of comics, no refund.

10 kwietnia 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hi Sarah,

Sorry to see this review! We’re hiring a few helping hands at the minute due to a bit of a customer service backlog. In any case, if you’ve reached out to us our team will be with you- defs not a small claim effort!

Please do reach out to me directly if you have any other complaints or feedback, thank you.

Peter - peter@theretro.co.uk

Oceniono na 1 z 5

Lack of good communication

Last 2 packages came with albums totally different from the genres I had selected. Arranged to return for a refund but difficult to have meaningful communication as only via online chats and the lack of responses in a timely fashion makes this difficult. I am still chasing my refund my experience means I'm unlikely to continue or recommend.

7 kwietnia 2021
Opinia niezależna
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Odpowiedź od The Retro Store

Hi Stuart!

Thanks for your message. We do have a bit of a customer service backlog at the minute. I’m hiring a few extra hands and training them up at the moment to help.

We have received your 2 LP’s returned, and Ellen had also noted that you were to get an extra LP as part of your April subscription, but I’ve noted that this has been cancelled since.

Your refund will be on its way very soon (I can see the return whilst received hasn’t been actioned yet) but will be with you soon.

Sorry you felt your experience was worthy of a 1 star review. As a small business fairly stretched at the minute I can assure you we’re doing all we can to address the slow comms.

Take care-

Peter

Oceniono na 1 z 5

DO NOT WASTE YOUR MONEY

*Edit*
Upon receiving my review (please see the full review below) The Retro replied, and to cut a long story short, stated that they'd like to communicate with me directly to address my issues. That was over a day ago without so much as a "we've got your email" So my review as published yesterday stands and is reinforced. Sort your customer service out guys. If you truly can't afford to provide this service, then just don't try to offer it.

One star because you don't get the option for less. The box itself, where do I start. The value of the items are pitiful, you could get the same items from CeX for a couple of pounds. The games they include are nothing more than shovelware, They do include a 10p Chew Bar, which was the most worthwhile item in the box. Whoever "Selects" the games either doesn't care about your genre preferences or has no idea what a genre is. Check the YouTube Channel, Generation Pixel, for the opening of two of these boxes and one "they suspended my account for no reason" videos if you want a true showcase of this service. Their customer service is also not the greatest in terms of communication, which makes me wonder why they use Trustpilot. Just stay away from this service, Ebay is even a cheaper option.

2 kwietnia 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hi Stewart-

Thanks for the review, even if it is a little gut wrenching to read for us here at RetroHQ. First of all, we're well aware and are actively looking to improve the quality of titles in our boxes. We're hiring someone right now with that being their dedicated remit of sourcing stock. Up until now we have secured titles exclusively from indie Retro Gaming Stores, so whilst I can understand folks frustration, we have been buying from the right people who can help us improve this situation (I hope!)

On the point of Generation Pixel, this is entirely new to me. We don't (and never have) suspended anyone's subscription. We can cancel them (and have done so if customers have been abusive towards my team, which given I've never heard of this and it not happening recently I don't believe to be the case here) but suspension as a technical term is what our system uses if payments repeatedly fail... I'll need to look at the videos specifically to gauge the issue, but if someone is due boxes or is looking for more and can't, it's 99% of the time a payment issue.

Finally on the customer service front, I don't know what we've done specifically wrong other than having some reply times at the minute higher than our usual. My head of customer service works for us part-time and during peak times we didn't have any fallback staff. I've just brought someone in on a casual temporary basis to plug this hole.

Whilst I can appreciate this is a wholehearted "stay away" review, a line of dialogue from us at RetroHQ is open. We know we need to do more with the quality of games, and are actively looking to solve that problem. What we're being faced with many suppliers is questions of "at £20 a box we can't sell to you we'll make no money, if you had a £40 box of more premium titles we can sell to you wholesale and it being better value to customers."

I'd love a chance to email or speak over the phone at some point and get your feedback. Our ears aren't covered on your issues and whatever I or we as a business can do to improve we're all in on.

Hopefully speak to you soon- thanks,

Peter

Oceniono na 1 z 5

Not getting what you pay for

I purchased a 6 month subscription for my partner, and to be completely honest it has been problematic from day one. We should have received 4 boxes up to today, but only 2 have arrived, and they were both so late we have had to chase. Of these 2 boxes received, one item was incompatible and although we were promised a replacement in the next box, this is not very helpful when those boxes don't arrive. We have both tried to call the number listed which is either not answered or says that it's unavailable. Emails/messages were having a very slow turnaround but are now simply being ignored. The concept is brilliant and he was really looking forward to receiving his boxes but the shine has been taken off it, and sadly it seems we're not getting what I paid a fairly decent amount for.

1 kwietnia 2021
Opinia niezależna
Oceniono na 5 z 5

excellent new records

In this month's subscription box I have received three new records which I have never heard of before, so it's been really exciting to sit down and listen o them for the first time. The box arrived on time.

27 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Loving it

Really very good service and I m really enjoy the selection they sent me...and I can't wait to discover the next one and make my collection unique and bigger

26 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Great quality

Great quality, fantastic selection and always delivered in perfect condition. A great way to add to your collection while sitting in your armchair. Would recommend the Retro Store to anyone

26 marca 2021
Opinia niezależna

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