The Retro Store Recenzje 

278
Wynik TrustScore: 2.5 na 5

2,3

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Similar experience some others. I subscribed and received records for awhile. Selection was good at first. A bit off the mark after that. And then the records stopped. Took me awhile to realize it. Wh... Zobacz więcej

Oceniono na 5 z 5

The magazines come through somewhat erratically, bit like double decker buses, but they are brilliantly packaged, individually wrapped with card reinforcement and are a collectors dream. Except I'm... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I agree with previous post - the company are either incompetent or scammers. I paid over £100 for a three month subscription before Christmas. I did receive a package of three records that were absolu... Zobacz więcej

Oceniono na 5 z 5

Did a gift vinyl box for my husband (who, I feel necessary to mention, works in the music industry and has a REALLY difficult and acquired taste in music; owns over 4000 vinyls, and loves music im... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep muzyczny

Informacje przekazane przez różne źródła zewnętrzne

A monthly subscription box service for hand-picked vinyl records, cassette tapes, video games and comic books.


Dane kontaktowe

2,3

Słaba

Wynik TrustScore: 2.5 na 5

278 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,3

Wszystkie recenzje

(278)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Loved the comics

Loved the comics, good customer service and speedy delivery arrives same time every month

11 sierpnia 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hey Cameron! Thanks so much for the kind words. Happy reading and enjoy! 📚

Oceniono na 4 z 5

Records to your door.

Well first time I've subbed to this over a year but gotta say things have improved tremendously. Admittedly there wasn't much to my tastes from a musical stand point, but then that's part of what having a mystery box is all about. For the price I paid this was good value and was fun to unbox. Packaging was excellent and everything was wither new or in great condition. I got my first sub within days of ordering and too about a week. Correspondence can take a few days but Peter is extremely helpful with his responses. Looking forward to seeing what next month brings.

6 sierpnia 2021
Opinia niezależna
Oceniono na 1 z 5

Still waiting for my refund!

First couple of boxes great, included things like ac/dc, eurythmics, u2. A great way to build my collection and add some classic albums to it. Then I feel once they’d started to get my money they stopped caring about what was being sent. I started to receive albums that were clearly someone’s unwanted tat that they’d been struggling to get rid of. Things like Hipsway (?!) a Broadway show called “pump boys and the dinettes” and a saxophone album by someone called Tommy Smith. Not to diss these artists but these were clearly bottom of the bargain bin items. After my first two boxes, I didn’t receive another record that was worth the money (and I do mean this, I added up price on discogs) so cancelled my subscription. I’d like to add this was after contacting the retro to tell them i was unhappy with my boxes. They agreed that the items I was being sent were strange based on my genre selections and promised an improvement which never came so I cancelled my subscription.
Then the following month I was charged for my subscription that had been cancelled. I informed the retro of this 20 days ago and am still waiting for my refund. It’s not good enough!

Really wanted to love this service but until things massively improve I suggest you avoid!!

4 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Brilliant subscription

It was a lovely surprise to receive my package.
They got the music choices just right. Two of the artist I hadn’t heard of but the music is great so thank you for broadening my music collection!

1 sierpnia 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hi Helen! Thanks so much for the wonderful review- enjoy the new sounds! Happy spinning and thanks for the business. 🎧

Peter @ The Retro :)

Oceniono na 5 z 5

Got my first box

Got my first box, and was delighted with all three records. I like the idea of not knowing what's in the package and to be honest only one would I've picked up myself so I would've missed out on the other two.

31 lipca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hi Clifford! Thanks so much for the wonderful review- delighted is what we're after so long may that continue. Happy spinning and thanks for the support.

Peter @ The Retro :)

Oceniono na 5 z 5

Excellent Service

Excellent service from a really friendly and helpful team.

29 lipca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Thanks so much for the kind comments via email and here on TrustPilot- we really appreciate it!

Oceniono na 1 z 5

No response…..

The service is good up until you have a problem. No response via email. Responded back on social media Initially then nothing. Still waiting for a refund after two weeks for a subscription I cancelled.

25 lipca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Good morning Adam! Thanks for the message and to be totally honest this review is more than fair. We've had a domino effect of staff leaving, personal illness and it taking too long to hire a replacement which has led to customer service replies slowing down in not a good way.

I'm delighted to update you in that we have now fixed this issue with a new addition to the team, as well as an agreement with an additional resource to fill in for holidays and surge periods.

I want to assure you that we'll be sorting out that full refund if it has not processed already and will be in touch on a proposal on how I can make this right for you.

Again, a huge apology on the delays.

Peter @ The Retro

Oceniono na 5 z 5

SO far so good

SO far so good. It's asking for a review before we even received anything so we'll come back and re review if they don't live up to their claims. We're hopeful they do!

25 lipca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hi! Thanks so much for the kind review. Excited to get your goods out to you and hopefully smash those expectations in a good way!

Take care and thanks for the business 😁

Peter @ The Retro

Oceniono na 5 z 5

Selection looks fantastic

Selection looks fantastic, not been able to play yet as turntable has broken down 😡

24 lipca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

So happy you like your picks Keith! Get them streamed in the meantime and then enjoy on wax once your turntable is fixed (fingers crossed thats not too long for you!)

Thanks for your business!

Peter @ The Retro

Oceniono na 5 z 5

Do I ... Don't I so glad I did

Was in two minds to join as I don't get to pick your own records but I thought I d give it ago and so glad I did very happy with my first box already looking forward to my next

24 lipca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hey Mick- thanks so much for the really kind words. Very nice to hear we got you off the fence and you've been happy with your picks so far- long may it continue!

You know where we are should there be any issues.

Take care and thanks for the business!

Peter @ The Retro

Oceniono na 5 z 5

Vinyl Monthly Subscription

I have received 2 shipments from The Retro Store team and both have been excellent. The packaging was great protecting the Vinyl's and it was a great surprise to see the selection inside no disappointments at all. Having the option to select your preferred Genre is great, keep up the good work guys. looking forward to Augusts offering.

21 lipca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hey! Thanks so much for the really kind words and so glad to hear you enjoy the personalised aspect of our boxes. Carefully chosen spins is what we do best (or as best we can!)

Appreciate the business, take care

Peter @ The Retro

Oceniono na 5 z 5

Great Products !!!

Great Products. Perfect customer service. A+++++

3 lipca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hey Chris! Thanks so much for the kind review. It’s greatly appreciated! Enjoy your box 🎧

Oceniono na 1 z 5

They don't cancel the subscription

I cancelled my subscription and they continue charging and they do not answer my emails

1 lipca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hi Carlos- sorry to hear you’ve not had your emails replied to in a prompt enough manager and had an extra payment taken due to this. The payment has now been returned to you and a box sent free of charge by means of an apology. I hope to hear from you soon on if there is anything else I can do to make things right!

Oceniono na 5 z 5

Brilliant quality of records

Brilliant quality of records.

Good mix as well.

Cant complain at all

25 czerwca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hey Ally- so happy to hear you’re enjoying your delightful mix of records every month. Enjoy the spins! All the best 🎧

Oceniono na 1 z 5

Poor customer service

Poor customer service, and not responsive to my emails requesting to cancel subscription (because the button through website isn't working). They continued to bill me and sent out another box.

I also received a duplicate vinyl in one box that I was sent from the previous months box!

Wouldn't recommend.

25 czerwca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hey! We’re in the midst of hiring customer service staff so an error totally on our part and will hold our hands up if we’ve missed your responses. I’ve asked through TrustPilot to request more info to get your details and get you sorted. Thanks, Peter

Oceniono na 5 z 5

Best gift I have had in ages!

I was bought a 3 month subscription to The Retro's cassette club as a gift and loved it so much I carried on the subscription myself. It's the perfect way to try out new music from the genres you love, and makes you listen to albums in their entirety. I would highly recommend this to any music lovers!

24 czerwca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hey Stevie! So happy you’re enjoying our cassette club. Enjoy the music and all the best! 🎧

Oceniono na 5 z 5

My first box

My first box , being a big 70s fan this was just perfect. The records are beautifully presented and fit to my collection as if I had chosen them myself. I think I might be a customer for a long time to come.

11 czerwca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hey Geoff- so happy to hear you enjoyed your first drop! Happy spinning! 🎧

Oceniono na 5 z 5

Amazing

Amazing comics that are really good quality! I get so excited when the arrive and I read them as soon as I possibly can, I can’t get them out of the box quick enough!!!

10 czerwca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hey Hailie! So happy you're enjoying your comics- happy reading! 📚

Oceniono na 5 z 5

Perfect Gift Idea

Brilliant idea, great for gifts for friends and family who love comic, vinyls and all sorts. They are also really accommodating, got in touch with them to ask a few questions and for help and they were amazing. They offer one off buys as well so if you wanted a simple gift you can do that instead of a subscription. Cant wait to give them to my friend.

5 czerwca 2021
Opinia niezależna
Logo The Retro Store

Odpowiedź od The Retro Store

Hey Rachel, thanks so much for the kind words! Happy to sort you out with gifting! 🎧

Oceniono na 1 z 5

Seriously, do not even bother

Thought I’d give these guys a go as I am a heavy vinyl enthusiast and wanted to increase my collection with regular additions. I signed on to the yearly subscription in January expecting to receive 3 good vinyl albums each month fitting within the genres I selected that were somewhat worth the value I paid for on my subscription. What came on almost each delivery were most composed of ‘greatest hits’ and not even really fitting within the genres of music I chose. On one occasion one of the vinyls was warped as well and when promised a replacement I didn’t receive it until after the following months delivery - also another non chosen genre type vinyl. After now having had 4 months worth of experience I requested a refunded via email at the start of May, which still hasn’t been provided - it is now 4th of June. My advice would be to steer clear of these guys who are clearly too understaffed to properly provide good customer service and responses within even a weeks time. They do not provide the value of what you’re paying for it, stick to buying what you know you’re getting.

4 czerwca 2021
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej