Wow after reading other reviews I am shocked! I returned two dresses, worth £58 each, as they were separate return orders they had said one was outside of the 30 days. They did not email to inform me... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Got some standard combat jeans on sale last year. I wear them semi-regularly. Unfortunately they are spectacularly non-durable despite appearing to be nice solid denim... I've already had to repair on... Zobacz więcej
Brilliant item! Great company. As someone whose body doesn't conform well to standard sizing I was elated to discover that their denim size guide for each item actually lists the measurements of the s... Zobacz więcej
Reakcja na opinię
Attention marque fantôme, ne commandez pas sur le site ! Commande passée le 15 janvier. À ce jour aucune nouvelle de la livraison, le colis n'est même pas noté comme envoyé. Aucun retour à ma demande... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The official page of The Ragged Priest. British Grunge since 2007. Designed in London. Instagram: @theraggedpriest TikTok: @theraggedpriest
Dane kontaktowe
Ground floor and Basement, 28-30 Coronet Street, N1 6HD, London, Zjednoczone Królestwo
- info@theraggedpriest.com
- theraggedpriest.com
2,2
Słaba
857 recenzji
Nie odpowiedziano na negatywne recenzje
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Inni użytkownicy przeglądali również
Commande passée le 17 décembre
Commande passée le 17 décembre. Elle devait arriver pour Noël... on est le 6 janvier et le colis n'est toujours pas arrivé !
Je vous en ai informé il y a une semaine et je n'ai toujours pas de réponse !
5 stycznia 2024
Opinia niezależna
Odpowiedź od The Ragged Priest
Hello Nathalie,
Thank you for your honest review!
We are sorry to hear there was delay in the courier service delivering your parcel.
We can see from your order information, our customer service team got back in touch with you and confirmed the delivery.
We hope you are happy with the items you received.
Kind regards,
TRP team x
Colis pas arrivé à cette date
Colis pas arrivé à cette date! Il est en route depuis le 22/12 pour une commande du 12/12.
4 stycznia 2024
Opinia niezależna
Odpowiedź od The Ragged Priest
Hello Francis,
Thank you for your honest review!
We are sorry to hear there was delay in the courier service delivering your parcel. We can see our customer service team have been in touch and resolved the issue for you.
We apologies on behalf of the courier service for the delay.
Kind regards,
TRP team x
i didn’t get my gift card
25 grudnia 2023
Odpowiedź od The Ragged Priest
Hello Issac,
We are sorry to hear you have not received your gift card.
Please be aware the gift card is sent via email. You would of been sent a separate email providing a code to use with your next order. Please check your spam/junk folder.
If you have any issues with your order, please email our customer service team and they will be happy to help.
Kind regards,
TRP team x
Everything!
26 grudnia 2023
Lovely top
Lovely top, exactly as described. It was a present for my daughter who loved it. Arrived quickly too. Thank you very much! Would definitely use Ragged Priest again.
25 grudnia 2023
Opinia niezależna
I have now got five different pairs of…
I have now got five different pairs of your trousers which I absolutely love , two pairs my daughter borrowed !! And has taken with her to Barcelona !! Now I have one of your amazing jumpers , she wasn’t allowed to borrow that one !!
31 grudnia 2023
Opinia niezależna
Accurate sizing and amazing quality
Accurate sizing and amazing quality. Fast shipping along with amazing customer support will make me a returning costumer!!
25 grudnia 2023
Opinia niezależna
Absolutely fantastic customer service…
Absolutely fantastic customer service when a delivery didn’t arrive (due to the courier). And we love the cardigan - looks great - thank you 🤩
11 grudnia 2023
Opinia niezależna
Odpowiedź od The Ragged Priest
Hello,
Thank you so much for your kind review!
We are so happy to hear you had a good experience with our customer service team and you loved the item you purchased.
Kind regards,
TRP team x
Great styles and products.
The clothing that i brought was much nicer than they appear on the website. The material was great, no wool content, and the style and size was perfect for me.
26 grudnia 2023
Opinia niezależna
Odpowiedź od The Ragged Priest
Hello Aj,
Thank you so much for your review!
We are so pleased to hear you're happy with the items you received :)
Kind regards,
TRP team x
terrible returns system not only do you…
terrible returns system not only do you have to pay for returns, I’m still waiting on money back from the refund and haven’t even had a confirmation email to let me know whether it has arrived back at the returns department and I’ve been waiting to get my money back with no response. won’t be ordering again
11 listopada 2023
Opinia niezależna
Odpowiedź od The Ragged Priest
Hello Allison,
Thank you for your honest review.
I’m so sorry to hear about your concerns with returning your order. I can understand the frustration regarding the cost of returns but unfortunately, as a small company still, we’re not in a position just yet to cover the cost of returns. Our policy is stated on our website here if you’d like to take a look for more understanding.
We apologies for the delay in processing your refund. If you haven't already, please email info@theraggedpriest.com with the title "TRUSTPILOT" and our customer service team will get back in touch.
Kind regards,
TRP team x
Avoid!
This company is very secretive about the source of its clothes and material, while the excuse “we’re a small business” does not qualify for ethical clothing.
I found out after I ordered an item, which never arrived. Terrible customer service, it took me 4 weeks to get someone to issue me a refund. Avoid.
19 października 2023
Opinia niezależna
Terrible sizing
Sizing was completely insane, could fit my entire body into one leg of the jeans
10 grudnia 2023
Opinia niezależna
£12 to return short jeans
Jeans too short so had to return, no free returns so I had to pay out of pocket. Spent £12 for nothing, very disappointing, will not be using this company again
16 grudnia 2023
Opinia niezależna
Odpowiedź od The Ragged Priest
Hello,
Thank you for your review.
I’m so sorry to hear about your concerns with returning your order. I can understand the frustration regarding the cost of returns but unfortunately, as a small company still we’re not in a position just yet to cover the cost of returns. Our policy is stated on our website here if you’d like to take a look for more understanding.
We do however recommend using parcelmonkey.com/uk to compare prices/couriers as we’ve found this to be the most cost effective way to send your parcel back. Rest assured we do hear your feedback and are working towards an easier return resolution for our customers, it’s just taking a little longer to develop than we’d like.
We’re so sorry for the inconvenience caused and hope we’ve been able to help explain the situation a little more.
Kind regards,
TRP team x
Never gave me my refund for my return…
Never gave me my refund for my return even though i gave them evidence of the package delivery and it was within return period. I have contacted the customer service team multiple times with no response.
25 września 2023
Odpowiedź od The Ragged Priest
Hello,
Thank you for honest review!
We apologies for the delay in our team processing your refund.
We can see from your order information the return has now been refunded and we hope this will not happen again.
Kind regards,
TRP team x
I accidentally ordered an item double
I accidentally ordered an item double. I immediately sent an email to cancel the double item… never got an answer. Top was delivered double. The sent it back it cost me more money then to keep it… double
30 listopada 2023
Opinia niezależna
I love Ragged
I love Ragged. Their jeans are my favourite!
Customer service reply quickly about returns and handle things in a professional manner.
12 grudnia 2023
Opinia niezależna
Odpowiedź od The Ragged Priest
Hello Sophie,
Thank you so much for your review!
We are so happy you've found your favourite jeans and our customer service team were able to help you :)
Kind regards,
TRP team x
Great products, awful customer service
My order was confirmed. Several days passed, no updates at all, so I decide to write them an email. No response other than an automated bot.
Couple of days later, I got an email stating that my order was cancelled due to fraud risk (no idea why, this is the very first time I have received such claim, and I always use the same card for online purchases). Even though they gave a refund, I wrote them to ask them why this happened. Guess what, again no response at all, just an automated email.
They seem like an unreachable store, and you simply can't run a business with such awful customer service, doens't matter how great your products may look.
It's up to you if you want to buy from their online store, but if you got any issues or concerns, don't expect them to answer anything
26 listopada 2023
Opinia niezależna
Odpowiedź od The Ragged Priest
Hello Jose,
Thank you for your honest review!
We are so sorry to hear you've had trouble getting in touch with our customer service team.
We can see from your order information, our customer service team have now got back in touch with you and can hopefully resolve this for you.
Sorry for the inconvenience this has caused.
Kind regards,
TRP team x
My parcel never arrived
My parcel never arrived! Even after I made sure that evri new about my safe place and that they could leave it with a neighbour.
11 grudnia 2023
Opinia niezależna
Odpowiedź od The Ragged Priest
Hello Kirsty,
Thank you for your review!
We are so sorry to hear you never received your parcel from the courier service. Our customer service team have emailed you and hopefully will be able to resolve this for you :)
Kind regards,
TRP team x
Absolutely love the jeans I purchased……
Absolutely love the jeans I purchased… they look great on. Have to take a star off for delivery which took 16 days to arrive, I know that Ireland is international but still, fyi it was the shipping company at fault.
8 grudnia 2023
Opinia niezależna
Odpowiedź od The Ragged Priest
Hello Lelanya,
Thank you for your review! We are so pleased to hear you're happy with the jeans you purchased from us!
We are sorry to hear the shipping took longer than you hoped!
Kind regards,
TRP team x
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