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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Wow after reading other reviews I am shocked! I returned two dresses, worth £58 each, as they were separate return orders they had said one was outside of the 30 days. They did not email to inform me... Zobacz więcej

Oceniono na 3 z 5

Got some standard combat jeans on sale last year. I wear them semi-regularly. Unfortunately they are spectacularly non-durable despite appearing to be nice solid denim... I've already had to repair on... Zobacz więcej

Oceniono na 5 z 5

Brilliant item! Great company. As someone whose body doesn't conform well to standard sizing I was elated to discover that their denim size guide for each item actually lists the measurements of the s... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

Attention marque fantôme, ne commandez pas sur le site ! Commande passée le 15 janvier. À ce jour aucune nouvelle de la livraison, le colis n'est même pas noté comme envoyé. Aucun retour à ma demande... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep odzieżowy

Napisane przez firmę

The official page of The Ragged Priest. British Grunge since 2007. Designed in London. Instagram: @theraggedpriest TikTok: @theraggedpriest


Dane kontaktowe

2,2

Słaba

Wynik TrustScore: 2 na 5

857 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Avoid this company

Bought two pairs of trousers from them that were too small, returned them for refund having already bought the correct size assuming they would honour their refund policy. No response after a few emails, 2 months later and still nothing. One of the pairs of trousers already has a hole in the back after 3 wears. Rubbish company switch horrific customer service, avoid at all costs

23 lutego 2024
Opinia niezależna
Oceniono na 1 z 5

Commande passée

Commande passée. Jean trop petit. Renvoyé et preuve de retour envoyé à ragged Priest. Jamais remboursée. Jean à 70 euros et frais de port de plus de 20 euros. Ne répondent plus au messages. Voleurs

15 stycznia 2024
Opinia niezależna
Oceniono na 3 z 5

Great clothes but the company need to…

Great clothes but the company need to work on their customer service. When I returned an item that was too big it took nearly a month and multiple emails to get my money back. Please improve your customer service but the clothes are fab :)

11 marca 2024
Opinia niezależna
Oceniono na 1 z 5

absolutely terrible quality and horrible return policy

absolutely terrible customer service and quality of clothing. i bought three items, a matching patchwork top and skirt and the balloon jeans. the fabric of the skirt and top were papery and thin, literally worse than SHEIN quality and the jeans were OK quality but I've definitely seen the same ones on amazon for cheaper. for the prices the quality should be way better. when i tried to return them i was confused about which address to send it to so i sent an email and it took days to get a reply back, then i missed the post office on a friday so waited until monday, at which point i was told my return would cost almost FIFTY DOLLARS, which of course the ragged priest does not cover. so instead of wasting $50 more on top of the $80+ i might not get back im just going to tailor the jeans and toss the rest. the top and skirt were literally halloween costume quality. it's laughable. do better.

26 lutego 2024
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello Zoe,

Thank you for your honest review!

We are sorry to hear you were unhappy with the items you have received. We do confirm on our website, If you have been sent a faulty item or not happy with the quality, then this cost will be refunded back to you, after you have provided some images for quality control purposes. Please get in contact with our customer service team before you post your item to arrange this.

Our minimum time scale to hear back from our customer service team is 4 days, but our team do the best they can to get back to all customers as quickly as possible.

Kind regards,
TRP team x

Oceniono na 5 z 5

I was replied too instantly and my…

I was replied too instantly and my query was delt with instantly and with the best result. I received store credit without any issue.

6 lutego 2024
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello Polly,

Your kind words are very much appreciated as we work hard to ensure each of our customers are satisfied with the help they received.

Kind regards,
TRP team x

Oceniono na 4 z 5

Refund took a while but resolved in the end

Waiting long time for a refund but resolved in the end...

19 grudnia 2023
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello Simon,

Thank you for your honest review.

We are so sorry to hear you were waiting a while for the refund to be processed, but we are glad it has been resolved for you now.

Kind regards,
TRP team x

Oceniono na 1 z 5

Not a good experience

The size guide is not good! My pants were too big even though I sized down and measured myself. Also after 1 wear all the belt loops are loose or broken. Very sad because these pants were expensive!!

2 lutego 2024
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello Mays,

Thank you for your review!

We are very sorry to hear you are unhappy with the sizing and having a faulty item. If you could please get in touch at info@theraggedpriest.com with the title "TRUSTPILOT" Our customer service team will be able to answer any questions regarding sizing and also resolves the faulty item issue.

Kind regards,
TRP team x

Oceniono na 5 z 5

I love both items that I purchased!

I love both items that I purchased,I'm waiting for a third! Very well-made, but I wish the XLs didn't sell-out so fast! Also, I'm amazed how soon my orders have arrived, 'cause I'm in California and y'all in the UK! Lookin' forward to my next delivery - thank you!

9 stycznia 2024
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello Kellie,

We're so pleased to hear you're happy with your order! Thank you for taking the time to leave us a review.

Kind regards,
TRP team x

Oceniono na 1 z 5

Worst customer experience ever

I have placed multiple orders with The Ragged Priest, but my latest order from October 2023 was lost/stolen. I've been sending emails to their support team since November 2023 (it's now almost February 2024) and I haven't received a single reply.

I then decided to dispute the charge with my credit card company since I never received my products and never received an email back. Unfortunately, The Ragged Priest fought the dispute and won. So I spent $140 for nothing without a peep from them.

If you decide to purchase from The Ragged Priest, you better pray nothing goes wrong with your order, because their support team is non-existent. Never ordering from them again.

4 listopada 2023
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello MBK,

Thank you for your review.

We are very sorry to hear you have not received your parcel from the courier service and have not heard back from our customer service team.

If you could please get back in touch at info@theraggedpriest.com with the title "TRUSTPILOT" Our customer service team will get this resolved for you and process the full refund.

Kind regards,
TRP team x


Oceniono na 4 z 5

Understanding customer service

I unfortunately bought the wrong size, and I couldn't return it but the helpdesk was very understanding and helpfull so I hope they keep it going!

25 stycznia 2024
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello,

Thank you for your lovely review. We are pleased to hear our customer service team were able to resolve the issue for you :)

Kind regards,
TRP team x

Oceniono na 1 z 5

The size was way too small even tho I…

The size was way too small even tho I measured and ordered based on the size table. It took pretty long until it arrived and returning costs me almost as much as the whole jeans.

24 stycznia 2024
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello Kim-Yola-Volk,

Thank you for your review! We do apologies the item you received was not the correct size for you.

If you could please get in touch at info@theraggedpriest.com with the title "TRUSTPILOT" Our customer service team will be happy to answer any sizing questions and help with the returning issue.

Kind regards,
TRP team x

Oceniono na 5 z 5

Swift customer service response

18 stycznia 2024
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello Sue,

We're so pleased to hear you had a good experience with our customer service team. Thank you for taking the time to leave us a review.

Kind regards,
TRP team x

Oceniono na 1 z 5

Seems to be a scam…

Has been more than two months since I placed an order and the order still remains unfulfilled. No updates, no confirmation, i lost £70 i guess. Sent them an email, no reply.

19 stycznia 2024
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello Yen Lynn,

Thank you for your honest review!

We are so sorry to hear you have not received your order! Could you please get in touch again at info@theraggedpriest.com with the title "TRUSTPILOT" and our customer service team will get this resolved for you.

Kind regards,
TRP team x

Oceniono na 5 z 5

The whole order experience was beyond amazing / thank you!

The order experience was easy, the delivery was swift and the items beyond evening I wished for - fabulous quality, I love the colour ( had a mani / pedi all painted in matching colours) thank you, thank you, thank you! I will definitely use again and have recommended to everyone I know that knows what I like to wear!!

30 grudnia 2023
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello Debra,

Thank you for taking the time to write this lovely review about our brand!

We are delighted to read you've had such a positive experience with us and will be shopping with us in the future!

Kind regards,
Louise

Oceniono na 5 z 5

Everything I thought it would be and…

Everything I thought it would be and abit more. Fast delivery. I will certainly be using you again

5 stycznia 2024
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello Sara,

Thank you for your kind review!

We are pleased to hear you're happy with the items you purchased from us.

Kind regards,
TRP team x

Oceniono na 5 z 5

Louise handled my situation in the…

Louise handled my situation in the smoothest way possible !

Everything was very simple and easy !

9 stycznia 2024
Opinia niezależna
Logo The Ragged Priest

Odpowiedź od The Ragged Priest

Hello Miriam,

Thank you very much for your lovely review!

We are pleased to hear Louise was able to help you with your situation and everything was resolved smoothly :)

Kind regards,
TRP team x

Oceniono na 1 z 5

REFUND

Hello,

I have just received notice that my package with the tracking
# LTN276746375N1 ORDER #253726
#LTN281346033N1 ORDER #255984
has been returned to sender.

I believe this is an issue with the delivery service as my address on the order was correct.
#253726
I need some helps with this.

I PLACED THE FIRST ORDER MORE THAN A MONTH AGO AND I STILL HAVE NO RESPONSE OR REFUND
AND WITH THE SECOND ONE I HAVE THE SAME PROBLEM, IT SHOULD ARRIVE TODAY AND I TELL ME THAT IT IS RETURNED DUE TO INCORRECT ADRESS, I NEED AN URGENT RESPONSE

5 stycznia 2024
Opinia niezależna

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