Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Zobacz więcej
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I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Zobacz więcej
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My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Napisane przez firmę
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Dane kontaktowe
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Stany Zjednoczone
3,9
Dobra
421 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Miracle has been realy helpful today
Miracle has been realy helpful today. He assited me in my undelivered items. This kind of representative should be applauded by your company.
19 kwietnia 2026
Opinia niezależna
Odpowiedź od PetLab Co. - US
Hi Mylin,
We're happy to hear that the representative was helpful in resolving the issue with your undelivered items. We appreciate you bringing this to our attention and for your positive feedback.
Best regards,
PetLabCo.®
Your sending me too much product?
16 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi William,
We apologize that you received excess product. You always have the option to make adjustments as needed to your subscription by logging into your Customer Account Portal.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
Please use my package delivery bin for my next delivery.
The package was left on my front porch close to my steps. I have a package delivery bin clearly located 6" from where the package was dropped. If my package was dropped in that bin, I would've given it a 5-star rating.
18 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Janie,
We appreciate your feedback and are sorry your delivery wasn't placed in the designated bin. We'll share this with our delivery team to ensure they take extra care with placement in the future. Thank you for bringing this to our attention.
Best regards,
PetLabCo.®
My Stella Mae was suffering from a…
My Stella Mae was suffering from a yeast infection that caused her to itch all over her body and chew at her “Frito feet”. After all my attempts at trying to bathe and treat with suggested Google remedies to no avail I started doing some research and found that her yeast infection actually started in the gut and that I needed to treat her internally. I saw an Ad for Pet Lab and read about their products. I bought the Probiotic Supplement and was amazed by how effective it was after 2 weeks and got even better after a month. She loves the taste and looks forward to getting them twice a day. Thanks Pet Lab for creating something that could help my little Stella.
11 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Cissy,
We're so glad to hear that our probiotic has made a difference in Stella Mae and those bothersome "Frito feet." It's wonderful she enjoys the taste and looks forward to taking them. We appreciate you sharing Stella Mae's success story!
Best regards,
PetLabCo.®
Delivery Package-Issue
We have a 1 acre property and we found the package out in our arena next to the street-pitched over the fence! It had been there for a least a few days or possibly a week. We found on Tuesday 4/15/26 by chance. It has never been delivered like that before-Very disappointed that it happened like that-especially since it had rained in our area
15 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Crystal,
We appreciate you bringing this delivery issue to our attention. We're sorry to hear your package was left outside your property and exposed to the weather.
Our team will be reaching out to you for further assistance. Thanks for your feedback.
Best regards,
PetLabCo.®
It was delivered!
10 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Robert,
Thank you for your feedback. We are happy to hear your order was delivered! In the future, please do not hesitate to contact us if any questions or concerns arise.
Best regards,
PetLabCo.®
I’ve noticed a decrease in paw licking
I’ve noticed a decrease in my dogs paw licking. And the customer service is out of this world. Or at least the guy who helped me the other day is. So. Great product my dogs actually enjoy and will eat but also have great employees.
17 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Shelby, thanks for taking the time to leave this review. We are so happy to hear your dog has been doing well. We are always here to help, so please reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Can’t Cancel Subscription!
My dog will not eat his food when I add the dental powder to it. I have about 10 or 12 jars now and cannot stop being charged for another one each month. Please cancel my subscription! I called, but you still keep sending it.
15 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Ginger, thank you for giving us this feedback. We're sorry to hear about the excess product you have and that your dog has not been enjoying it. We have reached out via email to assist you further. We hope to hear back soon.
Best regards,
PetLabCo.®
Odpowiedź od PetLab Co. - US
Hi Cheryl, thank you for your feedback. We are happy to hear your order arrived quickly! In the future, please do not hesitate to contact us if any questions or concerns arise.
Best regards,
PetLabCo.®
Great customer service and fast resolution
I had an amazing experience with this company. They responded very quickly, first through an automated system and then with a real person who reached out to me by email.
They took care of everything, canceled my order, and refunded my money without any issues. Everything felt easy, clear, and very professional.
I really appreciate how smoothly everything was handled. It gave me peace of mind, and I would definitely recommend them.
5 lutego 2026
Odpowiedź od PetLab Co. - US
Hi Karen, thanks for taking the time to leave this review. We're glad to hear you had a positive experience. We're always happy to help so please feel free to reach out anytime with questions or concerns.
Best regards,
PetLabCo.®
I just happened to be leaving my house…
I just happened to be leaving my house when the delivery driver pulled up. He was very nice and polite. Handed me the package took a picture of me with the package and headed out.
Quick and professional
14 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Mark,
We're happy to hear that your delivery experience was quick and professional. We appreciate you taking the time to share your positive feedback about our service.
Best regards,
PetLabCo.
I received a probiotic chew for my dog…
I received a probiotic chew for my dog an,d it was so hardthat I could not cut it with scissors. I called Petco and with no hesitation, you sent another bottle that was what I needed so my dog could chew it. I also received 3 bags of salmon bites for my inconvience with I did not expect. I would highly recommend Petco Lab to anyone who has a pet and lookiing for good quality meds and treats. Thank you for understanding and helping me resolve this issue. You have a customer for the life of my dog.
Thank you.
16 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Nancy,
We're happy to hear that we could resolve the issue with the probiotic chew and that your dog can now enjoy it. We appreciate your recommendation and are committed to providing quality products for your pet's needs. Thank you for your feedback!
Best regards,
PetLabCo.
I love this product and the company.
I love this product and the company.
I want to cancel the subscription that is supposed to ship on the 27 of April. I don’t need 2 bottles every month for 1 small dog. Please help!
16 kwietnia 2026
Opinia niezależna
Odpowiedź od PetLab Co. - US
Hi Kari,
We appreciate your feedback and are glad you love our product.
We're sorry to hear about the subscription issue. You can always manage our subscription by accessing your Customer Account Portal.
Could you please share your order ID so we can locate your account and assist you accordingly? We’re here to help with this.
Kind regards,
PetLabCo.®
I have auto shipping and love it
I have auto shipping and love it. My order comes in plenty of time for me needing it. Keep up the good work!
16 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Diane,
We're happy to hear that you love our auto shipping service and that your orders arrive promptly! We appreciate your positive feedback and will continue our efforts.
Best regards,
PetLabCo.
Received fast shipping!
16 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Jill, thanks for leaving this feedback! It's great to hear that you received your shipment quickly! Please feel free to follow up if any questions come to mind, we're always happy to help.
Best regards,
PetLabCo.®
Odpowiedź od PetLab Co. - US
Hi Juanita, thanks for the feedback. We are glad to hear about your positive experience. Please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
They package
They package , process, shipped and delivered it with loving and caring hands.
2 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Heidi,
We're happy to hear that our care in packaging, processing, shipping, and delivery made a positive impression. Thank you for your kind feedback; we appreciate it!
Kind regards,
PetLabCo.
Odpowiedź od PetLab Co. - US
Hi Christopher,
Thank you for your 4-star review! We appreciate your feedback.
Best regards,
PetLabCo.
Odpowiedź od PetLab Co. - US
Hi AJ,
We appreciate you sharing your experience! We're happy to hear that our product is showing progress after a few weeks. We always encourage to use for at least 90 days consistently for optimal results.
Best regards,
PetLabCo.
It’s been one month since beginning our…
It’s been one month since beginning our PetLab journey. Minka loves her “beef” chews! As far as her scratching and biting at her body, she has curtailed somewhat. Looking forward to this second month journey and hoping her gut gets right! Thank you for caring about our pets (family)!💕
6 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Kathy,
We're happy Minka loves her chews! It's great to hear about her progress. We appreciate your kind words and are excited to continue supporting Minka's gut health journey. Thanks for considering us part of your family!
Best regards,
PetLabCo.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.