The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Zobacz więcej
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I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Zobacz więcej
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My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Napisane przez firmę
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Dane kontaktowe
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Stany Zjednoczone
3,9
Dobra
417 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
delivery was just thrown under the back…
delivery was just thrown under the back deck of my house not very pleased with the delivery method, but your product is outstanding
5 maja 2026
Odpowiedź od PetLab Co. - US
Hi John!
We appreciate your feedback and are sorry the delivery wasn't satisfactory. We'll be sure to raise this with the appropriate team. We're glad you like our product! Thank you for being a part of our community.
Regards,
PetLabCo.®
I have a few full mail pouches and…
I have a few full mail pouches and wonder if we are giving our dog enough. They are very punctual
27 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Jeff,
We appreciate you sharing your experience. We'd be happy to look into this with you to ensure you are providing your dog the correct amount. Someone from our Customer Experience team will follow up with you shortly to provide support.
Warm regards,
PetLabCo.®
Odpowiedź od PetLab Co. - US
Hi Mark,
We are so happy to hear your delivery was fast and easy. We understand just how important this is when it comes to your pet's supplements. Thank you for being a part of our community!
Regards,
PetLabCo.®
The person who delivered it fo the…
The person who delivered it fo the first time put the package at my back door I live on a very busy street and if it put on my front porch it could be stolen ! I prefer the USPS to deliver it because they always put my packages in the back !
27 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Tammy,
Thank you for sharing this! We completely understand your concern, especially living on a busy street.
We appreciate you bringing this to our attention. Thank you for being a part of our community!
Regards,
PetLabCo.®
We have appreciated quick and regular…
We have appreciated quick and regular shipments and great products
30 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Florence,
We appreciate the kind words. Thank you for sharing your experience. We are thrilled our supplements have been beneficial to your pup.
Please don't hesitate to reach out should you need anything!
Regards,
PetLabCo.®
Autoship us the best!
Nice to have it done automatically. Saves ne a lot of time and keystrokes!
4 maja 2026
Odpowiedź od PetLab Co. - US
Hi Rebecca,
We are so happy you are pleased with the subscription. Being on a subscription is the best way to make sure your products arrive on time and at the best price! Thank you so much for being a part of our community.
Regards,
PetLabCo.®
Odpowiedź od PetLab Co. - US
Hi Julie,
Thank you so much for sharing your experience! We are thrilled you have received your order quickly. We know how important that is when it comes to your dog's supplements. Please don't hesitate to reach out should you need anything.
Regards,
PetLabCo.®
my dog can not take thisit gives him…
my dog can not take thisit gives him the whenhe takes it .i have ben trying to stopthe order and it nover gets stoped stop it now thank you
26 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Virginia,
We are very sorry you and your dog have had this experience. Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
There was a mixup with delivery address…
There was a mixup with delivery address and they immediately resolved it and filled the order.
4 maja 2026
Odpowiedź od PetLab Co. - US
Hi there!
We are thrilled we were able to get your issue resolved quickly and efficiently. Thank you so much for taking the tie to share your experience.
Regards,
PetLabCo.®
informative and on time delivery
4 maja 2026
Odpowiedź od PetLab Co. - US
Hi Bruce,
We appreciate your positive feedback regarding the informative content and prompt delivery. We are happy to hear that you are satisfied with our service. Thank you for being a part of our community!
Regards,
PetLabCo.®
I started using this product hoping it…
I started using this product hoping it would help with tear stains. I have tried so many others that were fails. After using it for about two months, I noticed his tear stains weren’t as red or extensive as they had been. At month three, I was cleaning his eyes as I do every morning and was delighted to see they were gone, not lighter, GONE! I couldn’t be happier!
29 kwietnia 2026
Opinia niezależna
Odpowiedź od PetLab Co. - US
Hi Linda,
Thank you so much for sharing your experience. We are thrilled you are seeing the benefits for your dog. We appreciate you allowing us to be a part of his wellness journey.
Please don't hesitate to reach out should you need any assistance.
Regards,
PetLabCo.®
MY DOG IS DEAD
I notified PetLab that my dog was DEAD and I have 2 shipments that I need to return. This is product is too expensive to keep getting. Again my dog is DEAD.
15 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Pam,
We are so sorry to hear about the loss of your beloved pet. From all of us at PetLabCo.®, please accept our deepest condolences to you and your family at this time.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Smooth monthly subscription
Smooth monthly subscription. No surprises
Timely delivery. Great product
27 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Margarita,
We're happy to hear that you're enjoying the smooth monthly subscription and timely deliveries! Thank you for sharing your positive experience with us.
Regards,
PetLabCo.®
Odpowiedź od PetLab Co. - US
Hi Olga,
Thank you so much for your kind words. We are thrilled you are seeing the benefits for your pets. Please don't hesitate to reach out should you need any assistance.
Regards,
PetLabCo.®
They send the items on a timely…
They send the items on a timely schedule and the things I order are always good quality.
3 maja 2026
Odpowiedź od PetLab Co. - US
Hi Lorri,
We're happy to hear that your items are delivered on time and are of good quality. We appreciate you taking the time to share your positive experience!
Regards,
PetLabCo.®
I want to cancel my subscription
I want to cancel my subscription. My dogs hate this. When I try to, it will not let me cancel. This is frustrating and concerning that your company is making it impossible to cancel!
26 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Miles!
We're sorry to hear your dog isn't a fan of the supplement! We understand all dogs are unique including their tastes.
Someone from our Customer Experience team will follow up with you shortly to provide support. Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
Odpowiedź od PetLab Co. - US
Hi Adam,
We are thrilled to hear you received your package! Please be sure to keep us updated on your dog's progress. We can't wait to hear all about it.
Warm regards,
PetLabCo.®
Great product for my fur babued
Product is great!
Delivery service is awesome
Ordering was easy!
3 maja 2026
Odpowiedź od PetLab Co. - US
Hi Claudia,
Thank you for taking the time to share your experience. We are so happy to hear ordering has been easy and you are seeing the benefits for your pup. Thank you for allowing us to be a part of your dog's wellness journey.
Regards,
PetLabCo.®
Easy to order and use.
24 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi there!
We're happy to hear that our ordering process is easy to use. Thank you for your feedback; we appreciate you being a part of our community.
Warm regards,
PetLabCo.®
This product has greatly helped my…
This product has greatly helped my boys. Service is perfect. Thank you!!!
26 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Jennifer,
We're happy to hear that our product has greatly helped your boys! We are so happy our Customer Experience Team has been helpful. Thank you for your feedback.
Regards,
PetLabCo.®
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.