The probiotic chews have really helped my dog with his itchy skin, and he loves the taste.Delivery is very quick.I do wish it was easier to contact the order department, because sometimes I get a mix-... Zobacz więcej
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Lokalizacja
Zmień lokalizacjęONE WORLD TRADE CENTER, 85TH FLOOR, 10007 New York, New York, US
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Attempted to chat and email Pet Lab Co without success. Cancelles subscription which I did not sign up for. Attempting to return unopened product without success. Contacted rep by phone to request ret... Zobacz więcej
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I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore. Recently I bought the dental powder but it did not agree with her, she vomited 3 mornin... Zobacz więcej
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My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We are a professional community of animal lovers. Utilising scientific research to guide our development, we provide everything from vitamin supplements and grooming products, to general expert advice – all aimed at maximising the health and well-being of every pet.
How to Manage Your Subscription
Napisane przez firmę
- You can manage your subscription via our account portal
- Available 24/7, the online portal allows you to update or cancel subscriptions, update your account, create a pet profile, and shop our VIP store. To access, visit the "account" section on our website menu, and choose the "register" option with the email address you provided when you purchased to create an account. We'll send you a verification email. Once you click on included link, you'll be able to login with your email address and the password and manage your subscription plan.
Dane kontaktowe
ONE WORLD TRADE CENTER, 85TH FLOOR, 10007, New York, New York, Stany Zjednoczone
3,9
Dobra
417 recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Recieved my PetLab order in goid…
Recieved my PetLab order in goid condition and on time. It was delivered to my front door.
10 maja 2026
Odpowiedź od PetLab Co. - US
Hi Mathilda,
That is so wonderful to hear! We know just how important your dog's supplements are and it's great to know they have been delivered quickly and in a good condition. Thanks for being a part of our community.
Regards,
PetLabCo.®
Don’t waste your time
My ex my experience was that they have poorly trained customer service people that are slow that do not listen, and are rather punitive I shall say. Confirm they had all information needed and still did not cancel shipment and program, causing me to waste more of my time than I have already wasted. I have tried their product with three different dogs and every single one of them would not touch any food with it on it. This is purely a marketing scam and the rating shown on Trustpilot make me not want to trust Trustpilot anymore. We will see if they respond to a direct email.
10 maja 2026
Opinia niezależna
Odpowiedź od PetLab Co. - US
Hi Stuart,
We're really sorry to hear how frustrating this was and that you felt unheard. That is not the experience we want anyone to have, and we appreciate you bringing this to our attention.
We'd love the opportunity to look into this further. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Hard to stop authorship.
25 marca 2026
Odpowiedź od PetLab Co. - US
Hi Kenneth!
We are sorry to hear you have run into issues canceling your subscription. Did you know that we offer Customer Portals in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time? If you haven’t created an account yet, you’ll need to do that before you can log in.
Someone from our Customer Experience team will follow up with you shortly to provide further support.
Thanks for bringing this to our attention.
Warm regards,
PetLabCo.®
They took a picture to let me know my…
They took a picture to let me know my package was delivered.
2 maja 2026
Odpowiedź od PetLab Co. - US
Hi there, we appreciate you taking the time to leave us this positive feedback. We're glad to hear about your great delivery experience!
We are always happy to help!
Best regards,
PetLabCo.®
Odpowiedź od PetLab Co. - US
Hi Denise, thank you for taking the time to leave this feedback. We are here and happy to help, we've sent you an email to further assist with this. We are available via phone, email and chat, we're always happy to help!
Best regards,
PetLabCo.®
Excellent customer service ( slow but excellent)
I’ve been giving my dog the probiotic chew for about 6 months and she doesn’t lick her paws or fabric anymore.
Recently I bought the dental powder but it did not agree with her, she vomited 3 mornings in a row. I stopped giving it to her and contacted the company wondering if I could return for a refund. ( I bought 3 jars) They gave me a full refund without me having to send my three jars back.
8 maja 2026
Odpowiedź od PetLab Co. - US
Hi Cindy, thanks for your sharing your experience with us. We're happy to hear about your dog's progress and would love to hear more updates. Please don't hesitate to reach out if you have any questions or concerns, we're more than happy to help!
Best regards,
PetLabCo.®
Came on time so I never run out
8 maja 2026
Odpowiedź od PetLab Co. - US
Hi Sue, we're so glad to hear your subscription is arriving on time! Please feel free to reach out to us if you ever need to make adjustments, have any questions or concerns. We're always happy to help!
Best regards,
PetLabCo.®
I found the product was lasting longer…
I found the product was lasting longer than what it was supposed as they were sending me a new package monthly. I notified them as to only send every other month. That worked , it was easy to change the delivery date! All is well now, and my dogs teeth are greatly improved now
2 lipca 2025
Odpowiedź od PetLab Co. - US
Hi Alan, thank you for sharing your positive experience with us. We're happy to hear that you were able to adjust your subscription easily! Please feel free to reach out if you have any additional questions or concerns!
Best regards,
PetLabCo.®
I love this company
I love this company. They truly stand behind their name and their product is so wonderful for my dogs that I've seen a remarkable change in their ways of eating and digesting. Thank you, pet lab
8 maja 2026
Odpowiedź od PetLab Co. - US
Hi Barbara, thank you for your positive feedback! We're glad to hear about your dogs' progress, we would love to hear more updates as they continue on the supplement. Please don't hesitate to follow up with us should any questions or concerns come up!
Best regards,
PetLabCo.®
Always on time!!!
8 maja 2026
Odpowiedź od PetLab Co. - US
Hi Debra, we are always happy to hear about great delivery experiences! We're happy to help so please don't hesitate to reach out with any questions or concerns!
Best regards,
PetLabCo.®
Odpowiedź od PetLab Co. - US
Hi Mildred, thank you for letting us know about your experience. We're happy to hear about the timely delivery. We're always happy to help so please don't hesitate to reach out if any questions or concerns arise.
Best regards,
PetLabCo.®
It came quickly & it’s a great product…
It came quickly & it’s a great product that our dog likes
7 maja 2026
Odpowiedź od PetLab Co. - US
Hi Susan, thank you for sharing your positive experience with us and we're glad to hear your dog is enjoying the supplement. Please feel free to reach out with any questions or concerns, we're here and happy to help!
Best regards,
PetLabCo.®
Odpowiedź od PetLab Co. - US
Hi Linda, we appreciate you taking the time to leave this feedback. We're more than happy to assist with this, we have sent you an email to further assist with this. We are available via email, phone and chat, please don't hesitate to reach out to us with any questions or concerns!
Best regards,
PetLabCo.®
Great dental product!
My dog has literally been on this for approximately 2 weeks and I'm already seeing an improvement in his teeth! He had chunks of tartar build up on his back teeth that are 99% gone already. I've been watching this product for several months now and I'm very skeptical of things online these days but I finally decided to give it a try, and I am just blown away. Not only is it cleaning my dogs teeth, but my picky eater is actually eating this with his food no problem. I'm so glad I gave this a try!
7 maja 2026
Opinia niezależna
Odpowiedź od PetLab Co. - US
Hi Emily, thanks for taking the time to leave this great review! Most pet parents typically see the best potential benefits after about 90 days of consistent use, which is common with supplements. We’d love to hear about your pup’s progress, and we’re here to support you both along the way! We're always happy to help!
Best regards,
PetLabCo.®
Always getting this product in time for…
Always getting this product in time for my boy!!! He is still not himself yet, , but he is 15 years old
7 maja 2026
Odpowiedź od PetLab Co. - US
Hi Claudia, we appreciate you taking the time to leave this review. We'd love to hear about more updates with how your dog is doing on the supplements! Please feel free to reach out if you have any questions or concerns!
Best regards,
PetLabCo.®
Your communication
Your communication! It is nice to know what and when to expect delivery!
30 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Lauren, thanks for taking the time to leave this feedback! We're glad to hear about your positive experience. We're always happy to help, please don't hesitate to reach out with any additional questions or concerns!
Best regards,
PetLabCo.®
Good product and good service for the…by
Good product and good service for the product and price....
29 kwietnia 2026
Odpowiedź od PetLab Co. - US
Hi Bill,
Thank you so much for your kind words. We are so happy to hear the product has been beneficial for your dog. Please don't hesitate to reach out should you need any assistance. Thank you for being a part of our community!
Regards,
PetLabCo.®
Love this product
Love this product. My dogs have stopped scratching almost completely. They love the taste too. Easy order and quick delivery. Highly recommend!
6 maja 2026
Odpowiedź od PetLab Co. - US
Hi Mary,
How wonderful to hear this! We are thrilled your dogs are loving the taste and you are seeing benefits for them. Thank you so much for sharing your experience. We are honored to be a part of their wellness journey!
Regards,
PetLabCo.®
Good product quick serv..
16 lipca 2025
Odpowiedź od PetLab Co. - US
Hi Cheryl,
Thank you for your kind words! We are so glad you are happy with the product. We appreciate you sharing your experience.
Regards,
PetLabCo.®
Terrible subscription ui how do I cancel
Terrible subscription ui how do I cancel
5 maja 2026
Opinia niezależna
Odpowiedź od PetLab Co. - US
Hi there, Jayson!
We’re really sorry you had this experience and for the frustration it has caused.
We offer a Customer Account Portal in which you can adjust the frequency of your deliveries as well as pause or cancel your subscription at any time. If you haven’t created an account yet, you’ll need to do that before you can log in.
We’d be happy to look into this for you. Can you please share your order number so we may locate your account and assist you further?
Best regards,
PetLabCo.®
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.