Huge thanks to Adara at The Perfume Shop in the Ilac Centre! She helped me track down my favorite Ralph Lauren New York Club perfume and was incredibly helpful. She even spoke to me in French, which I... Zobacz więcej
Reakcja na opinię
Unit 5, Ilac Centre, Henry Street, D01 RW86 DUBLIN, IE
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Huge thanks to Adara at The Perfume Shop in the Ilac Centre! She helped me track down my favorite Ralph Lauren New York Club perfume and was incredibly helpful. She even spoke to me in French, which I... Zobacz więcej
Reakcja na opinię
Adara gave us warm welcome even though when we just wanted to compare prices. We came back the same day to buy the perfume we wanted because of the excellent prices, offers, and the great customer ser... Zobacz więcej
Reakcja na opinię
I went into the store last week and the staff were all so friendly, Eimear was very helpful showing me different options for the perfect gift for my mam!
Reakcja na opinię
The greatest staff I have ever met in the ilac shopping centre, always making you feel welcome and a good laugh when you go in I love watching there tiktok videos there a great bunch of people
Reakcja na opinię
For over 30 years we have been selling the widest range of women's perfumes and men's aftershaves at affordable prices. We stock the fragrances of nearly 130 brands including Hugo Boss, Rabanne, Gucci, Ariana Grande, Mugler and Marc Jacobs both online and across our network of 212 nationwide stores. We also stock the luxury perfume brands Dior, Tom Ford, Viktor & Rolf, Hermès and Maison Margiela. Not only do we have the experience of selling perfumes, we also have the expertise to match. Our staff are trained and developed so that they are the most knowledgeable sales advisors within the perfume industry, we have the largest number of Fragrance Foundation fragrance graduates nationwide and a fragrance finder to guide your online shopping. We have been voted the Fragrance Foundation Online Retailer of the Year for the past 5 years. Online we offer FREE standard delivery on all orders for our VIP members, click and collect in 30 minutes and we've even introduced a “Try Me” option on some of our most popular products where you'll receive a free sample, so if you're choosing a new perfume or aftershave you can smell that before you open your order. Our VIP members can select a sample at checkout and have the opportunity to earn rewards while they shop. You can checkout straight away using our card payment options, or choose to buy now pay later using Klarna. We offer gift wrap, bottle engraving and personalised ribbon services online and across selected stores, plus you can recycle any bottle of fragrance with us instore and receive 15% off your next shop and choose from a range of refillable and vegan fragrances.
Unit 5, Ilac Centre, Henry Street, D01 RW86, DUBLIN, Irlandia
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Lily and Eimear are the nicest and most helpful staff there!!

Odpowiedź od The Perfume Shop - Ilac 118
Lily and Sara helped me so much with my shopping

Odpowiedź od The Perfume Shop - Ilac 118

Odpowiedź od The Perfume Shop - Ilac 118
Great service from your staff member Farhan, and very helpful today with our visit. :)

Odpowiedź od The Perfume Shop - Ilac 118

Odpowiedź od The Perfume Shop - Ilac 118
Experience was great support and help to buy which perform works for me👍
Lots of help from staff-Phina etc

Odpowiedź od The Perfume Shop - Ilac 118
Amazing experience with the whole team. So genuine and helpful. Sarah and Callum were especially helpful honestly cant thank them enough and can’t recommend a better place to buy or shop for a fragrance. Will definitely be back

Odpowiedź od The Perfume Shop - Ilac 118
Callum I received exceptional and thorough service. I'm extremely happy with the treatment and assistance. The prices and variety of perfumes are excellent. I highly recommend the store and Callum's service.

Odpowiedź od The Perfume Shop - Ilac 118
Had excellent customer service and advice from Mohammad

Odpowiedź od The Perfume Shop - Ilac 118
Great help finding the right gift. Staff were professional and kind

Odpowiedź od The Perfume Shop - Ilac 118

Odpowiedź od The Perfume Shop - Ilac 118
I had the most helpful perfume recommendations from Robert, who works at their Dundrum, Dublin store. He was fantastic. Very knowledgeable, attentive, and made the experience so enjoyable. I highly recommend him and the shopping there.

Odpowiedź od The Perfume Shop - Ilac 118
Sal was brilliant, great professional and good at what she does.

Odpowiedź od The Perfume Shop - Ilac 118
Sal was great and very nice. I'm so happy with my experience will definitely come back.

Odpowiedź od The Perfume Shop - Ilac 118
Annemarie helped us today very nice girl and very chatty definitely be back

Odpowiedź od The Perfume Shop - Ilac 118
Dealt with Sarah(store manager in the Ilac) today and she was so helpful and informative. Made our store experience very easy. Would recommend paying a visit to this store and ask for Sarah!

Odpowiedź od The Perfume Shop - Ilac 118
Brian and Shinnead where unvelivable kind helpful and nice. They are the shop. You can enter with an idea. They will sort-it-out.
Thank you so much.

Odpowiedź od The Perfume Shop - Ilac 118
Jennifer and Sinead were kind enough to offer us multiple options and also gift wrapped them for us!

Odpowiedź od The Perfume Shop - Ilac 118
I have never experienced such unprofessional, disrespectful, and dishonest treatment from a retailer as I did with The Perfume Shop. After ordering over 20 perfumes as gifts, two items were either canceled without a refund or simply never arrived. I provided clear proof that these two items were never delivered, including payment screenshots and order tracking.
Instead of resolving the issue, The Perfume Shop accused me of lying about not receiving the items and then accused me of dishonesty by claiming I hadn’t paid in full, despite my evidence showing the full payment was taken.
In the end, they did admit that I never received these two items. Yet instead of apologizing for the experience, their disrespectful tone, or their baseless accusations, they simply blamed “logistics.” I repeatedly asked for a sincere apology, because if this had happened to someone unaware of their rights, The Perfume Shop would have gotten away with dismissing them as a liar without any proof, just because their warehouse claimed they “don’t make mistakes.”
Throughout weeks of back-and-forth, I was met with deflection, blame-shifting, and empty apologies for logistics but never a real apology for their insulting and unprofessional behavior. The entire ordeal dragged on unnecessarily, over items worth as little as €8.80, yet their team treated me with arrogance, gaslighting, and complete disregard for basic customer respect.
No customer should go through this. I’m sharing this experience so others know exactly how The Perfume Shop treats paying customers: with contempt, incompetence, and a refusal to own their mistakes.
Avoid The Perfume Shop if you value your time, money, and dignity.

Odpowiedź od The Perfume Shop - Ilac 118
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