The One Glove Recenzje 

Odpowiedź od The One Glove

16 lip 2026

Hi Michael,

We're sorry to hear that your experience didn't meet your expectations.

Your return was processed yesterday, and your refund has now been issued to your original payment method. The funds should appear in your account within your bank's normal processing times.

We're also sorry that the gloves weren't the right fit. Our size guide is specific to our gloves, but if you feel the sizing wasn't accurate, we'd be more than happy to take another look. If you contact our customer service team with your hand measurements, we can review them and see if there's anything we've missed.

We understand your frustration with our returns policy. The £5 charge isn't a fee for refunding your card. It's the cost of using our prepaid returns service, where we provide the return label and the parcel is fully covered for loss or damage in transit. Customers are also welcome to return items using their own tracked postal or courier service instead, in which case we don't charge anything ourselves.

For customers choosing store credit, we cover the cost of the return label as a goodwill gesture, as they'll incur a delivery charge when placing their replacement order.

Rather than building these costs into the price of every product, we've chosen to only apply additional charges where they're needed, such as for delivery and returns, helping us keep our product pricing as fair and competitive as possible.

Thank you for taking the time to share your feedback. We genuinely appreciate it and wish you and your son all the best for the future.

Kind regards,

Team ONE

Odpowiedź od The One Glove

13 lip 2026

Hi Tugba,

Thank you for taking the time to share your feedback. We're sorry to hear you were disappointed with your experience.

We understand how exciting it is for children to be waiting for new goalkeeper gloves, and we appreciate how frustrating it can feel when a delivery takes longer than expected.

We replied to your email on the next working day after it was received, as our customer support team is closed over the weekend. At the time of our response, your parcel had been in transit for four working days and was still within the estimated delivery timeframe for our standard international shipping service.

As stated on our website, our standard European delivery service is estimated at 3-9 working days, and tracking showed your parcel was continuing through the carrier's network. We do offer an express option if you need the parcel to arrive quickly, but this wasn't selected at the time of purchase.

While we always aim for orders to arrive as quickly as possible, delivery times for international shipments are estimates and can occasionally vary due to the carrier or customs processing.

We appreciate your feedback and if there's anything further we can help with, we'd be happy to hear from you.

Kind regards,

Team ONE

Odpowiedź od The One Glove

8 lip 2026

Hi Jessica,

We're sorry to hear that both you and your son were disappointed with your experience.

We appreciate that seeing visible wear after the first couple of uses can be concerning. However, the images sent to our customer support team showed only light abrasion to the fingertips, while the latex across the gloves remained intact and fully functional.

This model uses a premium contact latex with a negative cut construction. The latex is intentionally very soft to maximise grip, while the negative cut places additional tension on the fingertips to create a close-fitting feel. As a result, the fingertips are often the first area to show signs of abrasion, even after only a small amount of use. This is an expected characteristic of this style of goalkeeper glove and is common across the industry.

You're actually right that most £5 gloves will last longer. That's because entry-level gloves typically use much firmer latex compounds with a higher synthetic content, designed to prioritise durability over grip. Premium contact latex is intentionally much softer to maximise performance, which means it will naturally show signs of abrasion much sooner. It's the same compromise made across all professional-level goalkeeper gloves, regardless of the brand.

We always replace or refund products where a genuine manufacturing fault is identified. In this instance, the photographs showed normal latex wear rather than a defect, which is why we weren't able to approve a replacement or refund.

While we're sorry we couldn't reach a different outcome, we hope this provides some context around our decision.

Best,

Team ONE

Odpowiedź od The One Glove

8 lip 2026

Hi Jake,

We're sorry to hear that you remain disappointed with the gloves and the outcome.

After reviewing the photograph you provided, we couldn't identify a manufacturing fault. The wear shown on the fingertips was consistent with normal latex abrasion, rather than holes caused by a defect in the glove. Premium contact latex is intentionally very soft to maximise grip, and because of that it can show visible signs of wear from the very first session.

We completely appreciate that this can be surprising, particularly if you've previously used gloves with a more durable latex compound. Different goalkeeper gloves are designed with different priorities, and the model you purchased places performance and grip ahead of durability.

Our returns policy allows for unused products or items with a genuine manufacturing fault. After reviewing the photograph provided, the wear shown was consistent with normal latex abrasion rather than a manufacturing defect, and the gloves have plenty of life left in them. If we identify a genuine fault with one of our products, we'll always put that right.

We understand this wasn't the outcome you were hoping for, but we hope this helps explain why the return was declined. As always, if you send us additional photographs or information that changes the assessment, we're happy to review the case again.

Best,

Team ONE

Odpowiedź od The One Glove

8 lip 2026

Hi Simon,

We're sorry to hear that you were disappointed with both the gloves and your experience with our customer service. I have reviewed the images and the email chain with your wife and our CS team.

After reviewing the photos sent, we couldn't identify a manufacturing fault with the gloves. The marks shown are consistent with normal latex abrasion, which can appear from the very first use. Goalkeeper glove latex is intentionally very soft to provide the highest levels of grip, but the trade-off is that it will naturally show signs of wear much sooner than many people expect.

We completely understand that this can be frustrating, especially when the gloves are new. However, the level of wear shown in the images is cosmetic surface abrasion rather than the gloves failing, and there was still plenty of usable latex remaining.

Because of this, we weren't able to replace the gloves under our warranty, which covers manufacturing defects rather than wear sustained during use. We know that's not the outcome you were hoping for, but it's the same approach taken across the goalkeeper glove industry.

For anyone wanting to learn more about how goalkeeper latex behaves and why it wears the way it does, we've put together a detailed guide in our Help Centre.

https://www.theoneglove.com/pages/help-centre?hcUrl=%2Fen-US%2Fmy-gloves-have-worn-down-quicker-than-expected-1995660

We genuinely appreciate your feedback and are sorry we weren't able to reach the resolution you were looking for.

Best,

Team ONE

Odpowiedź od The One Glove

8 lip 2026

Hi Lesley,

We're sorry to hear you were disappointed.

We understand that paying for postage and a return can be frustrating if an item doesn't fit. We choose to charge shipping and returns separately rather than building those costs into our product prices. This means customers only pay for the services they actually use, instead of every customer paying higher product prices to subsidise returns.

Our sizing guides are available on every product page, and our team is always happy to help with sizing advice before an order is placed to help avoid returns where possible.

We appreciate your feedback and are sorry your experience didn't meet your expectations.

Best,

Team ONE