Thenewzealandpantry Recenzje 

I placed an order with The New Zealand Pantry on 6 August 2026. Their website states that orders are typically processed within 1–3 business days.

After receiving no shipping confirmation or tracking information, I emailed the company on 14 August asking for an update. I received no response. I followed up again on 18 August and again received no response.

It is now 26 August — 20 days after placing my order — and it still hasn’t been dispatched. My order continues to show as “Confirmed” and “We’re preparing these items for shipping.”

Delays can happen, particularly with a small business, but completely ignoring multiple attempts from a customer to find out what is happening with a paid order is unacceptable.

I’ve now had to open a PayPal dispute to recover my payment because I have been unable to get any response from the company.

Very disappointing experience. I would have been completely understanding if there had been a delay and the company had simply communicated with me.

There was an issue with my order missing some out of stock items with no refund given, and I had trouble contacting the company about it (my emails went unanswered for almost 2 weeks until I left a negative review here). After that, I got a response pretty much instantly and they claimed my experience was out of the norm. The were very generous in making it right. I hope they will improve their customer support process & contact options, to allow for reliable communication. In saying that, the rest of the order process was fine, my order arrived fast and carefully packed, shipping was very reasonable, and they seem to offer a bigger variety/rarer items than other similar stores. I would feel comfortable recommending others to order from them knowing they are at least very responsive to negative reviews if there is an issue. I'd guess most orders go through without issues at all.