I buy arden grange tin dog food on a regular order . Spending about £200 each month Quite a few tins arrive in a badly dented state in most monthly orders and some are actually burst open and the d... Zobacz więcej
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Tribal kibble for our dog has nothing less than brilliant.we though we were going to lose her when she started to digest her own stomach. HA foods only made her stomach worse. The Tribal nutritioni... Zobacz więcej
Great company and service, fast delivery and good communication. Highly recommend the natural pet store; I’ve used them a few times now, Ashley goes out of his way to get the dog food I need for... Zobacz więcej
I ordered half a dozen of packs of high quality treats for my dog and took up a repeat subscription. The first order wasn’t fulfilled in full and I was not informed this was going to be the case. I lo... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
One-Stop Shop for Natural Pet Products
Dane kontaktowe
9 The Stirling centre , RG12 2PW, Bracknell , Zjednoczone Królestwo
- Hello@thenaturalpetstore.co.uk
- thenaturalpetstore.co.uk
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Inni użytkownicy przeglądali również
What a fabulous company
What a fabulous company. Nothing is too much for them. Deliveries are good. Prices are good. Can’t recommend them enough.
Need to work on delivering as quoted.
Asking for review and as yet have failed to deliver, so not very impressed by service, and don’t know about product!
Very efficient
My order was received well within the delivery time promised and arrived in excellent condition. Thank you
Goods arrived promptly.
Quality well priced products
Quality well priced products, well packaged, delivered promptly
The Web site makes it very easy to…
The Web site makes it very easy to order and everything arrives very quickly. Good quality and a very good price.
Amazing prompt online service delivered…
Amazing prompt online service delivered in time
Fast delivery
The customer service especially from…
The customer service especially from Ashley who was very prompt to deal with my missing order and who resolved it very quickly
So far so good
Only been purchasing our fur babies food on subscription for 2months and so far so good. They let you know in advance when monies will be next due before hand and notify you when the delivery of the food is expected and food is delivered in plenty time before you run out lovely fast and friendly service.
A lovely touch is that they always send a thank you even though its a subscription and they know we are ordering .
Order hasn’t arrived
I have a direct debit subscription set up with this shop and for a few months I was receiving cat food on time, all being good. However, for this month I was charged automatically as always but the delivery didn’t arrive. I also didn’t receive the usual order dispatch/delivered emails from dpd or any other delivery company. I emailed the shop and I was told that the order was delivered… I told them that it can’t be true and that I had no emails and no cards left from any of the delivery companies. I was asked if I wanted a refund, which I thought was strange because I need this kibble in order to feed my cat ... My orders was set so that each time I run out, a new pack gets delivered. I asked for the replacement and I was told that it will arrive today but it’s 10pm, and it hasn’t been delivered and no emails from dpd or anyone once again. I’m not sure what’s happening, I can see that other people have complained about this too. I don’t trust this shop anymore.
Update:
I have now received a refund. The communication has been great, hence changing from one star to three stars; however, I won’t be ordering from this shop again. Mainly because I was given false information twice. If shop was honest about their problems with the supplier from the beginning I would have been more understanding.
Totally excellent!
Totally excellent!
Very good prices, super fast dispatch and delivery, thank you.
Really frustrating HUGE lack of…
Really frustrating HUGE lack of communication 😡 my monthly subscription has not arrived, payment was taken 2 weeks ago & no sign of food. I’ve emailed, no response 😡 no contact no, really poor service, & I’m out of pocket big time!
Subscription
Easy to change subscription and kept upto date in regard to the payment and delivery.
The Natural Pet Store delivers in every way!
It’s my first time buying, but I know I will become a regular customer.
The prices were competitive and my order was despatched and arrived quickly - and I was notified at every stage - what more could I ask for?
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