Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Very dodgy company happy to take my money. Now I'm asking for a refund are demanding ID. That's fine I've provided it and it has a tick saying verified. However when I try to withdraw it still says wa... Zobacz więcej

Oceniono na 1 z 5

I had a minted account over 4 years ago, and basically lost money anyway due to all the admin charges. I then sold up and closed my account. I just received a notification from my bank today because t... Zobacz więcej

Oceniono na 2 z 5

I only noticed a problem when my monthly subscription failed. I then found the company to be completely unresponsive to messages and no way to contact them. I've tried to withdraw my money but it just... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Minted is a lifesaver from both an investment and savings point of view. My wife and I are always worried about having too much cash in the bank and with expenses of running businesses, it's hard... Zobacz więcej

Informacje dotyczące firmy

  1. Handel złotem i srebrem
  2. Fundusz inwestycyjny
  3. Bank – konta oszczędnościowe

Napisane przez firmę

We are a company that makes the buying of physical gold easy, affordable and accessible to the masses. We remove the obstacles of buying gold such as high retail margins and storage costs as well as introducing convenience and simplicity to the process. Our savings plan allows users to set aside money each month which will be invested for them into physical 24kt LBMA certified gold which they can sell or withdraw or purchase additional gold through our platform.


Dane kontaktowe

2,0

Słaba

Wynik TrustScore: 2 na 5

76 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I bought gold for 800 pounds…

I bought gold for 800 pounds 16.10.2024. And it says I'm on minus on my account even transaction is completed!!!sent out few emails but not response!!! I can't withdraw my money back now. Don't know what to do now!!!

16 października 2024
Opinia niezależna
Logo Minted

Odpowiedź od Minted

We sincerely apologize for the inconvenience you’ve experienced. The issue you encountered was due to a system error that temporarily affected account balances. We’re pleased to inform you that this error has been resolved.

To ensure your account is fully updated and to assist you with withdrawing your funds, please email us at support@theminted.com with your details, and our team will prioritize your case. We’re committed to addressing your concerns promptly and restoring your confidence in our service.

Thank you for your patience and understanding as we worked to fix this issue.

Oceniono na 1 z 5

UNABLE TO WITHDRAW MONEY BEWARE

So after reading reviews showing you can’t take money out. I thought I would test if it was true. I put £40 in then after a few days tried to take it out. First I tried withdrawing £1.58. And nothing couldn’t withdraw it. Strangely I had to verify my identity when trying to take money out but didn’t need to verify who I was when, when giving them money. “They took money pretty quickly and without any friction.”

Then I tried to withdraw rest of it and still stuck. So yes this is a con and I wouldn’t recommend it.
Test it if you think I am wrong.

23 października 2024
Opinia niezależna
Logo Minted

Odpowiedź od Minted

We’re sorry to hear about your experience and appreciate you bringing this matter to our attention. Your concerns are very important to us, and we’d like to assure you that we take them seriously.

Identity verification is a regulatory requirement that helps us ensure the security of all transactions and comply with financial regulations. We understand that this step can feel inconvenient, but it is essential for safeguarding your funds and preventing unauthorized access.

To resolve the issue with your withdrawal, we kindly ask that you email us at support@theminted.com with your details so we can investigate and assist you further. We’re committed to ensuring your funds are accessible and to addressing any issues promptly.

Thank you for giving us the opportunity to resolve this matter. We hope to rebuild your confidence in our services.

Oceniono na 1 z 5

No response from customer service

Withdraw gold from my account, no dispatch email or tracking. After a week I contacted them via email ask them what happened but still there is no reply. I don't trust them anymore. Just be careful if you thinking to by from them.

2 października 2024
Opinia niezależna
Logo Minted

Odpowiedź od Minted

We sincerely apologize for the inconvenience and frustration you’ve experienced. Your trust is incredibly important to us, and we regret that our communication has not met your expectations in this instance.

To ensure we can resolve this matter as quickly as possible, we kindly ask that you email us at support@theminted.com with your details so we can investigate your case thoroughly and provide you with an update on your gold withdrawal, including dispatch and tracking information.

We are committed to addressing this issue promptly and restoring your confidence in our service. Thank you for bringing this to our attention, and we look forward to resolving it for you

Oceniono na 2 z 5

…Poor Customer Support

I am facing the same issues as I recently sold some silver as previously they would send funds straight into your Minted cash account then you have the option to withdraw cash straight into your chosen bank account from past 4 days I have anxiously waiting for my money to be sent into my accounts but there is no live chat option to speak to someone so matter of concern can be resolved more quickly. I have sent emails to their support team but have not yet received a response from their customer support team. Although this app allows everyone to make small and large investment into buying and selling gold so that's it's affordable for everyone and a safe haven against inflation. Recession etc.

But the app lacks consistency as issues need tk be dealt with more promptly as you are handing over your cash hoping your assets are available and secure at all times when needed. I was very confident at the beginning as it's better to buy gold and silver since both commodities will grow in value over time nice to withdraw when you retire or for whatever purpose.
I thought. This app would exceed my expectations but after reading other reviews are we really gaining the full benefits or are we mislead into believing so. If customer support cannot transfer small funds ontime or delay in responding to resolve matters than I dread risking my money into their subscription plans starting from £30. I am going to wait a few more days if my money is not returned then I suggest to all others who may have faced similar situations to take further action to stop bogus misleading companies take action where necessary.

I'm sure there are other more reliable companies to purchase gold and silver
Please do your own research before jumping blindly .



1 października 2024
Opinia niezależna
Logo Minted

Odpowiedź od Minted

Thank you for sharing your feedback, and we sincerely apologize for any inconvenience or delays you’ve experienced.

At Minted, we strive to provide seamless services to all our customers. However, in some cases, delays may occur due to additional verification requests from banks or intermediary financial institutions, which can extend processing times. While these steps are beyond our direct control, they are implemented to ensure the security of all transactions.

We understand the frustration caused by not being able to access your funds promptly, and we deeply regret any delay in responding to your queries. Our support team is committed to addressing all concerns as quickly as possible, and we’re actively working on improving our response times and adding more robust support channels, including live chat, to enhance customer experience.

Your trust is extremely important to us, and we assure you that the safety and availability of your investments remain our top priority. .

If you have further questions or concerns, please do not hesitate to reach out to us again at support@theminted.com

Thank you for giving us the opportunity to improve, and we hope to rebuild your confidence in our service.

Oceniono na 1 z 5

Embarrassing service

The process of joining was simple, their interface is incredibly smooth to work with, and their prices seem fair. You'll have nothing negative to say about them if you just want to see your numbers increase on the screen - until you either try to contact them, or get them to send you your gold.

Just recently I decided to get my gold delivered, and this is where I began to notice some serious issues.
First, they sent me the wrong item, and there were no updates via email or mobile as to when it was going to be delivered. This isn't a £5 toy from Temu, I need to be sure i'll be in for when the courier arrives.

After receving the wrong item, I tried Mailing them on their 2 support emails- 1 which hasn't bothered to reply to me, and another which blocked me...

Their live chat does not exist as they claim - it's just a message box when you're not signed in, and when you are signed in, it says that the app isn't working. Same with their FAQ page when signed in.

Some of us who have joined, or think of joining may believe that the gold you hold is in a secure bonded facility - it's not. On their page, it currently says that only the silver is physically stored.

I can't make a comment on their other services such as selling your metals.

Disappointing.

26 sierpnia 2024
Opinia niezależna
Oceniono na 1 z 5

Minted - But not for you

This app and organization is called "Minted", but make no mistake dear customer, it's not to make you minted. It's to make the founders minted.

Not only they charge you a premium when buying (they charge you more if you deposit small amounts monthly - which is convenient because most people will be depositing small amounts monthly 😉) and when you sell, they only pay you 98.5% of the price (they keep 1.5% of the value).

Funny thing is: this 1.5% is not shown on their website OR the app. Isn't that disingenuous?

Even if you deposit a large lump sum (3% premium) and the value of gold increases by 10%, you will only get 5.1% back - half the value wiped off. If the gold price rises by less than 5%, you'll actually lose money.

This is based on 3% premium. If you deposit small amounts, they charge you up to 7.5% premium.

They market this as "very competitive" compared to "other leading retailers" - but that's really no consolation if you need gold prices to rise by more than 10% JUST to break even (in the case of 7.5% premium).

* Your return on investment will be:
(((1 + Gold price change/100)
x (1 - Premium/100)
x 0.985) - 1) x 100

Gold ETFs (the halal ones) may be much better options.

28 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

A seamless app to invest

A seamless app to buy, sell and most important, maintain your investments. Never thought buying digital gold would be this easy. It is one of my top 5 apps! Highly recommend.

6 lipca 2023
Opinia niezależna
Oceniono na 5 z 5

Great app

Great app, great prices for physical gold, I’ve done my shopping around and they’re exceptional. The transfer feature to transfer cash, gold or silver to other users is something really unique too. Love it!

24 stycznia 2023
Opinia niezależna
Oceniono na 5 z 5

Vaulted silver

The Vaulted silver product is amazing. VAT free, low premium and they don’t charge for secure storage. I haven’t come across anything like this before. Love the automated plans they have too, really convenient way to Dollar Cost Average your purchases over time.

19 lutego 2023
Opinia niezależna
Oceniono na 5 z 5

Great Job

Was given an in depth tutorial on how to use the app, what the different options and points are, and the overall usage for it. Very pleased with it so far, appreciate the notifications too!

Great job!

24 marca 2023
Opinia niezależna
Oceniono na 5 z 5

I had no idea how to invest before…

I had no idea how to invest before using the minted app but I'm really pleased I made the decision to invest! I've been a customer for around a year now and I've steadily seen an increase in the value of the gold I've been purchasing each month. Given rates of inflation and the economy at the moment, I'm content to know I have what I consider to be a safe saving in gold put away through this app, rather than in cash in the bank. I also purchased an individual silver coin from the minted app store which was really good quality and better than I expected. And lastly I find minteds customer service team to be down to earth and friendly, they answer any queries I have promptly and I've been satisfied with the answers I've received.

24 marca 2023
Opinia niezależna
Oceniono na 5 z 5

You need this, you won’t regret it!

I’ve been using the app for over a year and have taken out two monthly plans for my two children. I love how you can set up separate plans for each child and can choose an amount from even £10 a month so that people with different budgets can still buy physical gold. It’s the easiest, most cost effective way to accumulate gold that I’ve ever come across. Plus the fact free secure storage is included until I want my gold delivered, I love it!

22 września 2022
Opinia niezależna
Oceniono na 5 z 5

Monthly Subscription Plans are great!

I’ve made the decision not to save all my cash in my ISA after a really great conversation with the Customer service team, you’ve really helped me diversify and spread my wealth into new assets. I am really pleased to say I have now opened two monthly subscription plans in gold and silver with Minted.

22 marca 2023
Opinia niezależna
Oceniono na 1 z 5

Non responsive customer support

Non responsive customer support

Contacted on 17th Jan and 9th Feb but there is no reply at all.

No promotion bonus being paid out, avoid at all cost.

13 lutego 2023
Opinia niezależna
Logo Minted

Odpowiedź od Minted

Hi there

Whenever our customers get in touch via email or live chat we aim to respond as soon as possible and take our customer service very seriously.

After looking into your issue, I can confirm your account was credited with the reward yesterday after you got in touch and an email was sent to you for confirmation. All customer are credited with a reward as soon as they finish the qualification.

We are sorry if this has caused any inconvenience but just to confirm your reward was paid out into your account.

Oceniono na 1 z 5

High handling cost

First time investing in gold and chose minted, I brought 10g which cost £508 but account showed it was only worth £478 the difference was handling cost, if I try to sell I can only get £478 so instead of profit it’s a loss for me

5 grudnia 2022
Opinia niezależna
Logo Minted

Odpowiedź od Minted

Hi there

Firstly thank you for leaving a reply and trying out minted.

At minted we want to ensure our customers have the opportunity to buy gold and silver in a simple, safe and affordable way.

Whenever gold bullion is sold, there is a premium added on top of the market rate (also known as the spot rate) this rate is only given to big banks who buy in very large quantities.

Our premiums on each of our products are very competitive and we want to ensure our customer get the best deals.

When you buy gold you always pay a premium on top of the market rate/value, hence you were charged £508 which included the market value plus or premiums, when you sell on the app we buy back at 98.5% the market rate at that time, hence you were quoted £478. There is no compulsion to sell your gold to minted, you can always get it delivered and choose to sell elsewhere.

At minted we do not charge for storage or insurance for vaulting your gold/silver. We only charge a small premium when buying and this premium decreases the more you buy.

Not only that but we created an app where you can easily manage your precious metals, including buying, selling, delivering and transferring your assets.

We always have special offers on where we reduced our premiums to make it even more affordable for our customers.

Gold is also seen as a medium to long term asset and also as a safe haven

I hope the above gives you some insight into how the precious metal industry works and how the minted business model works.

Once again we thank you for your important feedback and we hope it answers your questions.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej