The Milky Box Recenzje 

170
Wynik TrustScore: 3.5 na 5

3,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I placed an order on June 14 and as of July 13, I still have not received it. I have emailed The Milky Box support multiple times asking for a refund, considering at this point, they have taken a subs... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Heard many good reviews about this company while researching trusted sources for buying European goats milk formulas. They lived up to their reputation! Highly recommend! Much appreciated baby doing s... Zobacz więcej

Oceniono na 4 z 5

I gave my experience 4 stars because my products got stuck at customs for longer than expected. Even after I payed the duty fee and it was released, it still took about 4 days to get to me from the Fe... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The customer service chat was extremely responsive and answered all my questions. The processing was fast and the formula arrived even quicker than I expected. Top marks!

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami dla niemowląt
  2. Jedzenie z dowozem
  3. Sklep z artykułami ekologicznymi

Napisane przez firmę

The Milky Box brings the worlds' best organic baby formula right to your doorstep, with brands like HiPP, Holle, Kendamil, Jovie, Lebenwert, Premibio, Bebe M, Nannycare, Kabrita, and more. Express 1-6 business day insured delivery and 24/7 customer service are staples of our service. And we offer our 100% Happy Baby Guarantee, so if your baby does not take well to a formula, we'll give you a gift card to try another! Shop confidently at The Milky Box - with no yucky stuff, just organic goodness.


Dane kontaktowe

3,3

Średnia

Wynik TrustScore: 3.5 na 5

170 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 76% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,3

Wszystkie recenzje

(170)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 37

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Milky Box your a Life saver. Literally.

Fast easy delivery and convenient ordering process. I chose kendamil for my babies after learning that the royal family uses kendamil to feed all their babies. My son was having severe gastrointestinal problems and i couldnt contiune to feed him the us formula and watch what it was going to him in his first days of life. It was horrible to watch and see. And so I went with it. And after researching the brand I was so glad I did. World renowned and award winning expertise in infant nutrition . I was so happy that I made the choice to switch from US formula to formula from the UK. My son improved like night and day after the switch his bowel movements regulated and he was no longer in pain and discomfort. Kendamil is amazing. I wish all moms in the US new about kendamil and the milky box. Before we couldn't find kendamil in the states and had to order it from over seas. So Thanks milky box.

16 grudnia 2024
Logo The Milky Box

Odpowiedź od The Milky Box

Dear Jessica - thank you so much for sharing your story - it truly means the world to us. We’re incredibly glad to hear that switching to Kendamil made such a positive difference for your little one and brought you some peace of mind during such a stressful time!

It’s parents like you who inspire everything we do, and we’re honored to help make trusted European formulas more accessible in the US. Thank you for trusting The Milky Box and for taking the time to leave such a heartfelt review.

Much love!
Maria
Customer Success Manager

Oceniono na 5 z 5

I discovered this site in a Facebook…

I discovered this site in a Facebook mom group, and they were correct. Kabrita goat formula is incredible.

20 października 2025
Opinia niezależna
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Odpowiedź od The Milky Box

Hey Jared! Thank you so much for taking the time to share this! We love hearing that a fellow parent community pointed you our way - and even more that Kabrita has been working so well for your little one.

Maria
Customer Success Manager

Oceniono na 5 z 5

They helped with a delivery issue…

They helped with a delivery issue quickly and our formula arrived in time! Thank you.

27 października 2025
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Odpowiedź od The Milky Box

Hi Heather! Thank you so much for your kind words! We’re really glad we could step in and help with the delivery issue and get everything sorted in time for your little one. That peace of mind means everything to us.

We truly appreciate you taking the time to leave a review - it means more than you know.

Maria
Customer Success Manager

Oceniono na 2 z 5

Customer Service Needs Attention

Formula is fine, customer service needs to be better. They offered a discount code in the initial email response to me but never followed up even, after I shared the information they had requested.

3 listopada 2025
Oceniono na 5 z 5

Trusted company

With everything going on in the US government and regulations in regards to food, I just dont trust them anymore.. so finding this company has been a blessing and the Holle goat milk formula is amazing!

4 listopada 2025
Opinia niezależna
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Odpowiedź od The Milky Box

Hi Whitney! Thank you for trusting us and for sharing your kind words! It truly means a lot to know that our products help bring peace of mind, especially when it comes to something as important as your little one’s nutrition.

Thank you for being part of The Milky Box family.

With gratitude,
Maria, Customer Support Manager

Oceniono na 5 z 5

Very helpful customer support when I…

Very helpful customer support when I had a defect with the lid of the can I received. Overall very happy with the company so far!

24 października 2025
Opinia niezależna
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Odpowiedź od The Milky Box

Hi Christina! Thank you so much for your kind words - we're truly happy to hear that our team was able to help you quickly. We always want families to feel supported and taken care of, every step of the way.

Maria
Customer Success Manager

Oceniono na 5 z 5

fast delivery!!!

7 października 2025
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Odpowiedź od The Milky Box

Hi Grace! So happy your order arrived fast - that’s what we love to hear! Thanks for trusting us with your little one’s nutrition.


Maria
Customer Success Manager

Oceniono na 5 z 5

Great Clean Goat Formula!

We got the organic goat milk from Jovie for ages 10 months and above. This was the first formula I had used and my son liked it. I am really grateful for organic and cleaner ingredients. We live in the USA, but Europe has cleaner formula than the USA does currently.

6 października 2025
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Odpowiedź od The Milky Box

Stephanie, thank you so much for sharing your experience!
It’s wonderful to hear that your little one enjoyed Jovie and that you value the clean, organic ingredients as much as we do. We’re thrilled to be part of helping families in the U.S. access that same quality and peace of mind.

Wishing you both all the best!

Maria
Customer Success Manager

Oceniono na 5 z 5

The formula came quickly and was as…

The formula came quickly and was as expected.

17 października 2025
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Odpowiedź od The Milky Box

Thank you, Tara! We’re so happy to hear your order arrived quickly and everything was just as expected. We truly appreciate your trust and hope to see you again soon!

Maria
Customer Successs Manager

Oceniono na 5 z 5

Jovie is the best formula out there

Jovie is the best formula out there. I get my shipment super quick. Less than 5 days. Very impressed. This is my 3rd time ordering from you! Keep up the efficiency and good work!

17 października 2025
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Odpowiedź od The Milky Box

Appreciate you so much, Megan! We’re thrilled to hear you’re loving Jovie and that your orders have been arriving fast - that’s exactly what we aim for! It means a lot to have your continued trust and support. We’ll keep doing our best for you and your little one!

Maria
Customer Success Manager

Oceniono na 1 z 5

I have already emailed you many times…

I have already emailed you many times that I want to cancel my subscription. I don't need the formula every 2 months, but you don't respond, thereby deceiving people that you can cancel the subscription at any time. The last time you sent me the formula was October 8th. Jovie Cow stage 2. My children are moving to stage 3. What should I do with the box of 24 pieces now, When I need stage 3, you simply ignore me and don't respond. What kind of service do you use then? Please check your email, take your formula, and refund my money so I can order another one.
Maria Shinjeva

1 października 2025
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Odpowiedź od The Milky Box

Dear Maria,

I am so sorry to hear about your experience - this definitely isn’t the level of service we aim to deliver. I completely understand your frustration, and we’ve already reached out to you directly to make things right.

Our team has reviewed your case and is working on a fair solution. Thank you for bringing this to our attention - we truly value your trust and will do everything we can to ensure your next experience is a positive one.

Kind Regards,
Maria
Customer Success Manager

Oceniono na 1 z 5

Terrible return policy.

Terrible return policy.

22 września 2025
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Odpowiedź od The Milky Box

Dear Cindy,

I am truly sorry for the frustration you’ve had - we never want any customer to feel disappointed. Your order had already shipped when the cancellation request came in, which meant we couldn’t stop delivery. Unfortunately, due to strict health and safety laws for baby formula, returns aren’t permitted once products leave our warehouse.

We’ve reached out privately to offer a fair solution and make this right for you.

Warm Regards,
Maria
Customer Success Manager

Oceniono na 1 z 5

Unhelpful customer service.

Unhelpful customer service.
Emailed several times to cancel subscription. Keeps repeating going to the website but informed there is no subscription link found.

18 września 2025
Oceniono na 5 z 5

Cleared up his eczema!

Son had terrible eczema on US formulas. Switched to Lebenswert through milky box and his skin cleared up within 2 weeks! Wish I had found this sooner.

11 września 2025
Opinia niezależna
Oceniono na 5 z 5

Quick delivery from NL to USA

Having just purchased the product in Holland, I was hesitant to purchase it at a much higher USD pricing. However, being in the states right now, this was the best option in regard to price. I was skeptical about receiving my order in 2-5 days but can happily say, they delivered!

3 maja 2025
Oceniono na 1 z 5

They'll leave you high and dry

I ordered from this website and after not receiving any notification a week after I placed the order, I reached out to get more info on my order. I received a response initially that they were looking into it. After several days with no response, my toddler ran out of formula. I sent around 5-7 more emails with absolutely no response. To date, I have not received any response. My card was charged and I had to contact my credit card company to dispute the charge. I ordered from another website and received the formula within days after ordering. I would not recommend the milky box to anyone.

10 marca 2025
Opinia niezależna

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