Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Finally received my order and it was incorrect. I didn’t get what I ordered have sent numerous emails and no one has bothered to contact me. There’s no contact phone number to call either. Very dis... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

My package was sent to the wrong address, thank you spell check. After realizing that there was a problem I contacted the company to ask for help. They were awesome for helping me out and resolving... Zobacz więcej

Oceniono na 5 z 5

I had placed the wrong street address on my order. It was a gift for my great granddaughter. I addressed the issue with Customer Service and they were kind and professional. They reordered a new TuTu,... Zobacz więcej

Oceniono na 5 z 5

Fast service and an excellent product. I didn’t realise the lights can change sequence and one granddaughter liked them to stay on and the other one likes them to flash. The 3rd granddaughter can’t ha... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z zabawkami dla dzieci

Napisane przez firmę

The Magic Princess. Home of the Magic Light Princess Tutu


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

94 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Finally received my order and it was…

Finally received my order and it was incorrect. I didn’t get what I ordered have sent numerous emails and no one has bothered to contact me. There’s no contact phone number to call either. Very disappointed wouldn’t recommend!!!!!

17 października 2021
Opinia niezależna
Logo The Magic Princess

Odpowiedź od The Magic Princess

Hi Belinda,

I am so sorry to hear you have received an incorrect order.

This is certainly not up to our usual standards and expectations!

Unfortunately, I have not been able to locate any emails from you in our system. Could you kindly email us at customerservice@themagicprincess.com with your name and order number as the subject line?

We would love to rectify this for you as soon as possible :)

Thank you,
Lily

Oceniono na 5 z 5

My package was sent to the wrong…

My package was sent to the wrong address, thank you spell check. After realizing that there was a problem I contacted the company to ask for help. They were awesome for helping me out and resolving the problem.

6 października 2021
Oceniono na 2 z 5

Its hard to turn on for a child and…

Its hard to turn on for a child and battery does not last long

31 sierpnia 2021
Logo The Magic Princess

Odpowiedź od The Magic Princess

Hi there,

Thank you for your review.

I am sorry to hear that the tutu is difficult to turn on for your child.

Although we stand by the safety of the product, we do recommend our tutus always be turned on by parents and are worn under parental supervision. This is to ensure that the kids don't fiddle around with the batteries, simply due to their wiring and the minuscule size.

Each battery should last up to 8 hours!

If you would like any further assistance, please don't hesitate to contact us at customerservice@themagicprincess.com.

Thank you,
Lily :)

Oceniono na 4 z 5

I ordered this item for my grandaughter…

I ordered this item for my grandaughter who is taking dance classes and very much a princess. It is a birthday gift which isnt for another few months, but wanted to order it in time for her special day, I was pleasantly surprized that I received it so quickly. Thank you!
The quality looks excellent and the lights in the tutu are brillant. I am sure she will be thrilled.

27 lipca 2021
Oceniono na 1 z 5

You canceled my item & kept my info for…

You canceled my item & kept my info for surveys! Will only give negative comments after this to warn you are a fraud to only get online info!!! Shame on YOU!

18 lipca 2021
Logo The Magic Princess

Odpowiedź od The Magic Princess

Hi Michelle,

I am so sorry to hear you have still been receiving our marketing emails after your order was cancelled due to an over-sold issue.

We do have an option down the bottom of all of our marketing emails to click unsubscribe, to remove you from our mailing list.

However, to save you the trouble I have done this for you from our end :)

You will no longer receive any emails from us.

Once again, I am very sorry for your experience and any disappointment that has been caused.

If you have any other questions or queries, please don't hesitate to contact us at customerservice@magicprincess.com.

Thank you,
Lily :)

Oceniono na 3 z 5

There is a smell to the…

There is a smell to the products.......very very unpleasant. Leaving them outside to see if that helps. So far no.

14 lipca 2021
Logo The Magic Princess

Odpowiedź od The Magic Princess

Hi Rene,

I'm so glad to hear you have purchased some of our incredible tutus :)

However, I am so sorry to hear they had a slight smell to them. I am hoping this smell has since gone after airing them out.

If not, I would recommend cleaning them by hand with a damp sponge (as the tutus contain LED lights and a battery) and then again airing them out.

If you have any other questions or queries, please don't hesitate to contact us at customerservice@magicprincess.com.

Thank you,
Lily :)

Oceniono na 4 z 5

Exceptional customer service

Hi
I ordered a princess tutu for a friends daughter. After several weeks I received an e mail asking how i found the service. At this stage I still had not received the tutu so realised there must be a problem. I contacted yourselves and was advised that particular tutu had been out of stock and no one had realised hence my survey e mail. Upon contact the team was exceptionally helpful and gave me options as to what I could have. I received a different colour of tutu ( which was beautiful ) and a £5 refund. I was delighted with the tutu but I was even more delighted with the exceptional customer service.
Thank you….customer service is everything

7 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

The tutu arrived on time

The tutu arrived on time, but as it is a present for my grand daughter's birthday in September, she hasn't seen it yet. But I know she will love it!

5 lipca 2021
Opinia niezależna
Oceniono na 5 z 5

Excellent Customer Service!

I had placed the wrong street address on my order. It was a gift for my great granddaughter. I addressed the issue with Customer Service and they were kind and professional. They reordered a new TuTu, for my great granddaughter and sent it out to her, before the first one was returned to them and at no additional cost me. I wish all the venders I use online were as efficient!!!

3 lipca 2021

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej