The Luxury Bed Company Recenzje 

1005
Wynik TrustScore: 4.5 na 5

4,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Purchased a tv bed and the mechanism broke in under a year, the company called this wear and tear, refusing to repair. Shockingly poor quality of materials used if that is the case. AVOID @Callum... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I had my bed delivered today and just wanted to say WOW!! I’ve purchased a few beds from The Luxury Bed Company over the years for myself and my kids, and they never fail to impress. From the m... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The bed was delivered to Auckland, the first piece of furniture to arrive in our new apartment. Made up the bed with the sheets that came with the package deal and fell into bed for a wonderful sleep.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We ordered a king size bed from the LBC Leanne was brilliant she helped us measure correctly answered all our questions and help us to select the right size for the room, she was so patient and suppor... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z łóżkami

Informacje przekazane przez różne źródła zewnętrzne

Welcome to The Luxury Bed Company. We are furniture experts specialising in beds and sofas. With an incredible range of choice all our products can be customised to your liking with a huge range of fabric choices.


Dane kontaktowe

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 77% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,5

Wszystkie recenzje

(1005)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 74

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Leanna Watson was a great help in…

Leanna Watson was a great help in discussing mattress options and making sure I had made the right choice. She emailed back quickly and was friendly to deal with.

Amazing bed delivered as always, this is my second bed. I will not go anywhere else!

Thanks

14 listopada 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

You have been a pleasure to work with and help, thank you so much for sharing your experience with us - we really appreciate it!

Leanna :)

Oceniono na 5 z 5

Amazing at every given opportunity

Absolutely amazing customer service double checking a super king would fit through the house in a three storey giving me every measurement to check!

Than delivery was perfect with really lovely people and set up the bed so quickly and the ottoman!

To top it off the ambassador 2000 mattresses is absolutely perfect firm and so cooling and the Lyla Louise design is stunning really recommend!

18 listopada 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

We really appreciate your kind words and sharing your experience with us. We love to hear you are a very happy customer - thank you so much!

Leanna :)

Oceniono na 5 z 5

Very happy with my purchase

Great customer service received from Leanna. Definitely recommend anyone to purchase their bed from The Luxury Bed Company, you will not be disappointed. I am very pleased with my bed.

4 listopada 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you so much for your kind words, you have been a pleasure to work with and we are so happy to hear you are pleased with your bed!
Leanna :) x

Oceniono na 5 z 5

Bed is lovely and really good quality…

Bed is lovely and really good quality this is my second bed from the luxury bed company and would definitely buy again future. Delivery guys were in and out in a few minutes and had the bed built 😀

8 października 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you so much for being a loyal returning customer and we love to hear you love your beds from us.

Leanna :)

Oceniono na 1 z 5

Item ordered

Item ordered, no confirmation received, emailed and it bounced back, no live chat answered, phone number does not work

15 listopada 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Hello there,

I hope you are well.

We have written to you through trust pilot to ask for more information but you haven't come back to us as of yet as there were no details provided when you left the review. We do not believe this is for our company as we always send out order confirmations, we don't have the live chat feature on our websites the phone lines are open 09:00 - 17:00 Monday to Friday Please can you call us to discuss further on: 01325 633379.

Many thanks
Callum
Operations Manager

Oceniono na 5 z 5

Exceptional experience from star to finish

We travelled from Scotland to visit the showroom in Darlington to choose our new bed in August, I emailed prior to check what they had on display and was not disappointed when we arrived! Well worth the trip down the showroom is huge and has all beds on display, helped by Callum to place our order and informed on next steps. We were contacted the following week to get the measurements for our bespoke bed and made some additions to our order. The team have always responded quickly and friendly to any questions we’ve had. We were contacted by logistics much sooner than expected which would have been great but we hadn’t yet moved into our new house, it was no problem to delay delivery until we were ready. Our beautiful bed arrived yesterday morning delivered and built within 45 mins by friendly guys who arrived on time and left no mess behind. Our ottoman storage box was missed when loading the van but logistics phoned me straight away to apologise and have arranged this to be delivered next week. A small mistake and excellent service to get it rectified. All round brilliant experience from star to finish, superior quality bed and mattress - I can’t quite believe it’s mine! Would not hesitate to use the luxury bed company again.

22 października 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you so much for your review Colette and your well worth visit to us. You have been a pleasure to work with to finalise your order :)

Thanks
Leanna x

Oceniono na 5 z 5

Best beds in area

Looking for a new bed and been to multiple shops in the area and I can say they had the most choice of beds and colours. Joe was very helpful making me make a decision on what I wanted and gave plenty of information which I didn’t feel I received in other shops.

21 października 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you Lauren. Glad that we could help :)

Oceniono na 5 z 5

4th bed ordered

I ordered in line which was very straight forward.
Very happy with product, I have come back again.
I appreciate that I have ordered within a promotion, however this is open to new and existing customers.
It would be nice to receive ‘an extra’ from the Luxury Bed Company as this is now my 4th bed!

14 października 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Give us a shout whenever you want to order and we'll see what discount we've got available for you at that time!

Oceniono na 5 z 5

There were so many lovely beds to…

There were so many lovely beds to choose from, the website was easy to search and order. The only thing that would have improved the process is being able to see the bed style in the chosen colour.

12 października 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

We do have a customer images page which displays a number of different beds in a number of different colours.
It is limited to the images that we have got though, so do take onboard that it only helps to a certain degree. Thanks so much for the feedback!

Oceniono na 1 z 5

I would give zero stars if I could

I would give zero stars if I could. Beds sent to you are cheap. Both beds I have ordered have been ripped and the delivery men have tried to cover it up. The last bed I was forced to take earlier than I wanted even though they advise they can hold the bed for you. Took the bed and was not living at the property then found issues with the bed and now won't return. It's a single and the headboard is so high it wobbles. It's cheap and looks awful. DO NOT BUY FROM HERE. The customer service just keep telling me the same thing. To replace the side rail or offer a partial refund but the bed arrived dirty and they don't listen to anything you say.

11 października 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Hi Ellie,
We're genuinely sorry you're unhappy. Our top priority is happy customers.

I know this has been ongoing a little while, we're very keen to resolve things to make you happy! Your bed was delivered in November 2023.

We have attempted to call you a number of times since you first raised this in February 2023, however, the calls aren't answered. We're very keen to have this resolved for both yourself and us.

We understand the main concerns are:
1) Unhappy with the headboard height
2) Siderail is ripped
3) Headboard is unsteady

To which we have offered the following solutions:
1) Replace your headboard height - this is chargeable because your headboard dimensions were sent to you
2) Replace your damaged siderail - this can be done at no charge.
3) Review the headboard on site when we replace your siderail.

We have listened, and we hear you.
With the solutions we have offered, we most definitely should be able to resolve this for you.

If you would like to resolve things, please get back in touch.

Oceniono na 5 z 5

Outstanding customer service

The whole experience was great from ordering to the set up, but in particular I was blown away by the two guys who came into the house and set up the bed in my bedroom. They were respectful of my home and my two kids, turned up on time, whipped up the bed in record-time, I couldn't believe it. So stress-free and a wonderful experience. The bed is awesome, so true to form and pictures online and great quality. So happy and couldn't recommend enough.

23 września 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Oceniono na 5 z 5

I am super happy with both of my beds…

I am super happy with both of my beds and my bunk bed, the quality and the easiness placing the order was just super simple. Thank you so much to Leanna who helped me get more fabric and got it out to me so quick, I really appreciate your all of your help. When we get round to doing more rooms, this will be my first stop, I wouldn’t go anywhere else.

18 września 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Oceniono na 5 z 5

Bellagio Kingsize Bed

I have just taken delivery of the Bellagio kingsize bed from TLB company. I must say I am highly delighted. The bed is amazing. Superb quality. I Love it. The material & look is luxurious. Communications have been great. I was nervous ordering a bed online I had not seen in person, but have had best experience & if anyone not sure just you go for it you will not be disappointed. The delivery team were respectful of my property. They built the bed up quickly. Took all packaging away & were very pleasant. I am so delighted with the whole experience. The only drawback was the delivery timing. 5.50am in the morning was way too early.

10 września 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you! We appreciate the feedback on the delivery timing too - thank you for being so understanding with it yourself though

Oceniono na 5 z 5

This is my second kids beds order from…

This is my second kids beds order from the luxury bed company!! Highly recommended. It’s soo comfortable and my kids love it!

11 września 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Oceniono na 5 z 5

It was worth the wait

It was worth the wait. I saw the Luxury Bed Company on IG and at that time they were not in the USA yet, I waited for them to deliver to the USA and it was so worth the wait. They have a BEAUTIFUL product with the BEST customer service ever. You can’t beat that! I absolutely love my king size bed!!
Thank you

6 września 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Oceniono na 5 z 5

Ordering a 2nd bed from you as we…

Ordering a 2nd bed from you as we remain so pleased with the one we ordered for my daughter. Look forward to receiving this one and hope to be as pleased with this order as we were last time ! :)

5 września 2024
Opinia niezależna
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Odpowiedź od The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

Oceniono na 5 z 5

Thank you to Tony & The Team @ The…

Thank you to Tony & The Team @ The Luxury Bed Company, for fantastic customer service & care.
I will definitely be using this company again.

Thanks

Paul

4 września 2024
Opinia niezależna
Logo The Luxury Bed Company

Odpowiedź od The Luxury Bed Company

Thank you so much for taking the time to leave us a review. We really appreciate it! We're glad it was 5-stars from you!

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