The Kitchen Depot Recenzje 

Unfortunately, Graham’s quoted 2.5-week estimate for our kitchen became 10 months. Work began at the end of July 2025 and ended in May 2026. Our first warning signs were how quickly the job was booked and learning on day one that our entire £25k project was being carried out by two people, aged 24 and 16, from subcontractors Wilkie & Gillan.

Early issues included attempts to charge us for parking tickets they received and damage to our hardwood floor. Graham said they were overbooked and had put our project on the back burner. Six weeks into the 2.5-week project, he repeatedly called while we were at a wedding demanding another £3k towards the subcontractor’s invoice, despite no progress for two weeks. Naively, we paid. The next day Wilkie & Gillan did not turn up and messaged two hours later to say they were dropping out. Graham apologised and promised never to work with them again, although another review here says they were on another job less than a month later.

The most serious incident involved a gas leak caused during the work. Wilkie & Gillan had covered access to our filling loop, so we asked for an access hole. Two weeks later, someone working on our bathroom renovation (not related to Kitchen Depot in any way) came for measurements and said he could smell gas in the kitchen. We immediately notified Graham, who called out a certified gas engineer. Afterwards, Graham told us no leak had been found and everything was fine. Shortly afterwards, the engineer texted us directly to say there had been a leak, he had fixed it and it should dissipate. Graham said he had made a mistake about there not being a leak and did not think he needed to tell us about the dissipating gas.

From December until completion in May, Graham’s wife coordinated the project. She took weeks to reply while expecting prompt responses from us, and displayed the same incompetence, like ordering the same incorrect part three times in a row, wasting months.

Another promise was that they would provide the exact cabinet paint for touch-ups. We requested it after Wilkie & Gillan scratched the new cabinets during installation, leaving white marks throughout. They repeated the promise but failed to provide it for months. In March they gave us something that was a completely different colour. Eventually they provided something close, but only a 50ml tub rather than the full pot initially promised. Our kitchen now has obvious touch-up spots despite being brand new.

The only relief on the £25k bill was Graham hiring decorators to paint the kitchen as a goodwill gesture, with nothing for the damaged floor. The paint is already peeling eight months after it was applied. We have also had to redo most of the work because the decorators came halfway through installation, so later work damaged the finish. We were also upsold £1,250 of replastering before this. We were worried the plaster would crack given we are ground floor but were assured it would not. It cracked within two months, to which Graham effectively said “tough luck.”

There were other undisclosed extra charges, including £400 to remove and immediately reinstall the boiler because fitting the countertops around it would be too difficult.

On top of everything, only 8 months after installation, the integrated washing machine has broken and flooded the kitchen, to which they said to just contact the manufacturer and that it wasn’t on them.
Graham clearly has little practical knowledge of kitchen installation himself. He orders cheap, MDF parts from a supplier and relies on subcontractors to install them, but can’t provide any help when things go wrong. For that experience, just go to Wren.
For what its worth and to not be purely negative, their member of staff Josh did a fantastic job with the design itself for the kitchen.

So much more but don't have the word count. Save yourself 10 months of pain.

(photos are finished product btw, not from midway through)

Edit from 01/08/2026: Just to add that that I've just received a threatening phone call from Graeme calling what I said not factual because his employee technically was the one that told me it would be 2.5 weeks, not himself. Assume it taking 10 months is fine then by his estimation.
Edit from 17/08/2026: From their reply, their 'resolution' was someone from head office listening to my side of the story and talking to the Edinburgh franchise. Nothing actually happened. Lets not PR sanitise what was essentially just a conversation. There is zero resolution and Graeme is still being allowed to operate with zero consequence.

After visits to several kitchen showrooms we decided to progress our new kitchen requirements with The Kitchen Depot.
Our first encounter was with Ollie who offered refreshments as we entered the showroom but more importantly helped guide us through the kitchen options be it units, worktops, handles, plinths, taps, accessories etc.
Ollie visited our property to take measurements and we then re-visited the showroom a week or so later to see a 3D version of his kitchen layout proposal. After a number of tweaks and change of colour choices we were ready to go.
We were allocated a build team and the team leader, Steve Beamond, visited our property to validate and agree the layout and the measurements. Once kitchen agreed, installation dates were set and we had visits from the teams plasterer, the electricians and the plumbers to validate their work (as we added a number of bespoke updates on new ceiling, new lighting, upgraded kitchen electrics, moved a radiator etc) over and above the basic kitchen installation. The team provided a professional approach throughout the work and it was a pleasure to have them working for us.
If you are looking for a new kitchen you could do a lot worse that having a look at what The Kitchen Depot has to offer.

Oli from Kitchen Depot was extremely helpful and knowledgeable in helping plan out our kitchen from start to finish. The builders Steve and Tim worked very hard in the very hot weather to take out 2 walls, strip out the old kitchen and replace with our new choice, with great attention to detail and finishing. Tim Ellison (Plastering) replastered the ceiling and walls in the kitchen which was complimented on by our painter John on how good it was. Mike and his colleague rewired the kitchen for lights and sockets, along with updating the fuse board and additional sockets and lights that we requested. From start to finish all involved worked hard to ensure completed to plan, with note to detail and completed in a timely manner - any issues was discussed with us as resolved promptly. Would definitely recommend Kitchen Depot, Oli and all the tradesmen they use. Thank you.

Had a totally new kitchen fitted by the Kitchen Depot Telford...Olie and Steve and there team spot on nothing was to much trouble.
Highly recommend them !!

Daryn provided top-class service throughout the design and installation process. His exceptional work has left us absolutely thrilled with our new kitchen. We’ll definitely be recommending The Kitchen Depot going forward.

We recently had our kitchen fitted and could not be happier with the result. From start to finish, the service was outstanding and the quality of workmanship exceeded our expectations.
A special mention must go to Oliver, our consultant, who was professional, knowledgeable, and incredibly helpful throughout the planning and design process. He took the time to understand exactly what we wanted and guided us every step of the way.
We would also like to thank Steve and Joe, the fitters, whose attention to detail, craftsmanship, and professionalism were exceptional. They arrived on time each day, kept everything clean and tidy, and clearly took great pride in their work. Nothing was too much trouble, and the finished kitchen looks fantastic.
The whole experience was smooth and stress-free, and we are absolutely delighted with our new kitchen. We would highly recommend this team to anyone considering a new fitted kitchen. Thank you all for a brilliant job

Excellent service from start to finish. We worked with Mairead in store and our fitters were Alan and Callum.
Mairead’s design was excellent and met our every need. The fitting team worked seamlessly. They not only fitted the kitchen but also laid the new floor and even fitted our blinds for us.
We highly recommend the kitchen depot.

Can't recommend highly enough
I have just had my kitchen fit complete today by Dougie and Paul. They have done an outstanding job and really went the extra mile to help me with all my questions and challenges.

I've had kitchens fitted before and never experienced such trust, attention to detail and real integrity in fitters.

What a fantastic company to deal with,nothing is a problem for them from the staff in the showroom to the guys installing your kitchen every thing was spot on ,very happy with everything the company has done would highly recomend

I highly recommend Kitchen Depot Erin Scott designed a great quality kitchen exactly a I imagined it . Allan & CAL Joinery who fitted the kitchen were brilliant . They are very Professional , nothing was a bother . they project managed everything. I strongly recommend them

I had my kitchen designed and fitted eight years ago and I have always been so very pleased with it, however last week I needed to have a replacement integrated washing machine. I ordered one from AO old one to be removed and new one fitted. AO came and refused to remove my old machine because it had been siliconed in. I called into Kitchen Depot (Wolverhampton) and spoke to Natalie who was amazing ! She sorted a fitter (the amazing Mr Gregg) to remove and fit the machine the same day. Absolutely brilliant customer service 🤩 I would highly recommend this company !

I began researching new kitchens in December 2025 and decided to reach out to The Kitchen Depot (Ben & Team Wolverhampton Branch).From my very first visit, I knew they were something special. They were polite, flexible, and accommodating, and they were the only company that delivered exactly what I wanted within my budget.I cannot praise my fitter, Aaron, enough. He was polite, courteous, and always on time. He ensured everything was left clean and tidy at the end of each day. The project was completed within the agreed timescales, and his exceptional, flawless craftsmanship truly speaks for itself.I want to thank The Kitchen Depot for the smooth process and Aaron for bringing my dream kitchen to life. I couldn’t recommend them enough for their outstanding service!

Marcus spent almost 3 hours with us planning our kitchen and taking time to make things fit just the way we wanted them. This was all before we had committed to buying anything! The service was great. Communication after sale and before delivery was excellent and the kitchen was delivered exactly as planned. We had our own fitters so cannot comment on that part of the service but we are delighted with the quality of the units. The units arrived ready made which made fitting easier (and quicker). One cupboard door had a tiny chip in it when delivered, this was replaced and fitted by the kitchen depot fitters without any problems. I would definitely recommend this company and Marcus who sold us out kitchen.

We’ve just had our kitchen renovated by kitchen depot and we are extremely pleased to have chosen TKD team from visiting the Hillington depot we were treated really good staff were first class great mannerisms, Marcus the designer was very good and designed the perfect kitchen for us plenty of room and storage in the kitchen now , the kitchen installation was carried out by Grzegorz who was first class ripping out the old kitchen to installing the new kitchen workmanship was first class cheers Grzegorz so to everyone at the kitchen depot at Hillington a very big thank you from a happy 😃 John and June .

After visiting several other companies during our search we decided to go with the kitchen depot in Wolverhampton to do our kitchen project. We needed building work done beforehand and we were put in touch with a local builder who did a good clean job of the required preparation work . Ben , the kitchen depot designer is very patient and helped us enormously during the 5 or 6 visits we made there during the process. We changed our mind on a couple of aspects during the planning but we were really pleased with the final design and appliance selection. Russell was our assigned fitter and he did a great job . He went the extra mile for us and helped us with extras whenever we asked and even did a few off his own back ! There were a couple of snags along the way but we are delighted with the kitchen now it is completed. It is good kitchen and very solid .
My only suggestion as an improvement would be a more structured communication of the kitchen fitting days as this was a bit hit and miss due to workloads .
Me and Yvonne would like to thank both Ben and Russ for there help and hard work with our kitchen fit.

After initial discussions with several companies, I visited The Kitchen Depot showroom in Falkirk. After a brief discussion Antony made an appointment to visit and measure my kitchen.
After his visit and outline discussion, I with my daughters returned to the showroom. Using the displays in the showroom and producing a variety of computer generated outlines and suggestion withexamined a variety of options. Antony was able to illustrate our ideas and adapt and improve them. He showed great patience and this session lasted almost 3 hours.
We returned a couple of days later having discussed the alternatives and placed our order.
The cost was very reasonable.
The work was scheduled for last week. Gergi’s crew worked quickly and in avery organised manner, spending up to ten hours a day to complete the project including replacing the flooring,
They took 4 days.
The job is excellent and has been admired by all.
I am very pleased with the standard of work, the beautiful product, all the integrated equipment at a very reasonable cost.
My first visit to Kitchen Depot was near the end of May and the job was completed before the end of June.
I would give Antony and his team at Kitchen Depot my strongest .recommendation.
Chris McMonagle

I’ve just had my new kitchen designed and fitted by Kitchen Depot Wolverhampton. Right from the first meeting Ben guided and helped me choose what I needed. The kitchen was fitted by Simon and Wes and both were extremely polite and helpful. Any little issues were quickly sorted. I would highly recommend Kitchen Depot for their excellent service and the quality of the new kitchen and installation.

We purchased our kitchen from Kitchen Depot Telford around a year ago and initially were very pleased with the overall look and quality of the kitchen. However, there were a few finishing touches and issues that needed addressing after installation.
Unfortunately, despite numerous phone calls and emails over an extended period, we have been unable to get anyone to come out and resolve these outstanding problems. Communication has been extremely disappointing, with little to no follow-up or action taken.
A warranty only has value if the company is willing to honour it and provide aftercare support when needed. It’s frustrating because the kitchen itself looked great, but the lack of customer service afterwards has really let the experience down.

Absolutely fantastic service from The Kitchen Depot in Oxford. Very welcoming from the off and we were given very open and honest advice. Our designer Sarah was great and really patient with us and came up with great ideas to bring our vision alive. Including colour matching a section of our kitchen to our SMEG appliance. The fitter were really good, talking us through the options and happy to make any changes we needed too. We are thrilled with the result.

Well what a blast this experience has been! I eventually ended up at my most local kitchen showroom..the Kitchen Depot Rosyth. Immediately I was put at ease with the welcome I got and the very important “ no pressure approach” that the whole team showed from start to finish. The home visit was done quickly after our initial consultation and the kitchen measurements taken. I felt very comfortable and listened to, during our conversations about choosing worktops,units,equipment etc and everything was set out,and explained well. Advice was given gladly when I asked for it and I was able to adapt,include,or exclude items throughout the process. I can’t thank Rob,Eilidh,Mark and excellent joiner Russell enough for all their help ..I actually felt quite at home..almost like part of the family down in the showroom with lovely coffee,lots of interesting conversations and more than a few laughs! Thoroughly recommend doing business with them.Would be my first choice always!