The ICONIC Recenzje 

Wildly inaccurate size charts. I am a standard size 10 with 73cm waist and 98cm hips. I made the mistake of ordering an Atmos & Here skirt in size 10, thinking it would fit on the natural waist, like the model's does.

Sadly, it can barely stay above my hips and my butt crack is visible at the back.

When I tried to exchange for a size 8, the customer service rep, Hony, responded that it was final sale and ended the chat before I could reply to his/her response with my photos showing my size and how the product is fitting.

I replied to the email transcript from the live chat with photos, and in the end, was offered an exchange.

However, I do not recommend The Iconic and will not be shopping there again.

Ordered a shirt and it came just in time for my birthday. Second time I’ve had a good experience.

Been shopping at The Iconic for many years now and have never had a problem! Everything always gets sent within a day. They often have good sales. And if something doesn’t quite fit right it’s an easy and free return process.
Not sure why there are so many bad reviews.. but in the past 5+ years I’ve never had any problems whatsoever.
They are my go to for all my fashion and accessories!

I recently purchased a pair of Forum Bold Shoes from THE ICONIC, hoping for the quality and comfort the brand is known for. Unfortunately, the shoes caused significant discomfort, leading to abrasions on my ankles, even when worn with protective socks. The pain and injury were unexpected and quite distressing, considering the normal use and precautions taken.

I reached out to THE ICONIC’s customer service, providing photographic evidence of the injury and asking for a return based on the product not being of acceptable quality as per the Australian Consumer Law. While the customer service team was prompt in their response, they insisted that the discomfort was due to fit rather than a fault and declined my return request, citing their terms and conditions.

I am disheartened by their lack of acknowledgment of the severity of the injury caused by their product and their dismissal of my concerns. I had hoped for a more understanding and customer-centric approach, especially when the issue relates to the safety and well-being of their customers.

This experience has not only left me with a pair of unwearable shoes but also a feeling of being undervalued as a customer. How do they expect me to keep and wear a pair of sneakers that will cut my skin open every time I wear them???

I cannot recommend THE ICONIC based on this experience and advise potential customers to be wary of the after-sales support should you encounter any issues with your purchase.

Before you order, open your window and throw your money away, it is less stressful.
They never respond to any enquiry once they have your dough.

I ordered a bag that is supposed to come with 2 detachable straps - 1 shoulder strap and 1 cross-body strap. When I received the parcel, the cross-body strap was missing. I reported this issue and was advised to report the item as faulty and arrange for a return/exchange. Why do I have to send everything back just so they can send them all back to me with the missing strap?

My order was lost by the courier but The ICONIC prompt replaced the items. Great service.

Excellent products, fantastic service, and very prompt postage! I bought a pair of vintage Levi's overalls most recently, and they're exactly as described, plus they arrived within just two days. I am extremely impressed by their product range and service. I will definitely be back!

Amazing customer service, thank you Juliet!

They send me faulty items with the magnetic tags attached I tried to contact them many times with no replies and eventually they gave the generic reply to return the item? It’s not my mistake but I have to take my time to return something I wanted but faulty and no compensation or apologies

The worst CUSTOMER SERVICE EVER. No respond. 11 days after ordering, still no despatch. Not answering any email. Don't offer products for sale when you have NO STOCK!.
Will never order again. Rubish. Very disappointed.

The Iconic has become one of the worst online retailer. They have very strict return policies and have no tolerance for any late returns.

They also have too many items noted as ‘final sale - no returns’. As a frequent online shopper, it’s now clear that their sales and marketing tactics are not favourable for most shoppers as they will take advantage of you from not being able to make returns.

Their customer service is also average at best and they clearly want to make it as difficult as possible for customers to reach out to support.

I’d recommend staying away from The Iconic, rather go to bigger retailers such as Myers and David Jones who have much better customer service, faster shipping and much easier return process.

I never received my item and the customer service is terrible! Don't waste your money!

Really needed to speak with a human and all I got was Tilly Bot going around and round in circles. Very bad customer service as there was no answer for my question. Very frustrating. Sometimes you need a human, Bots don't always have the right answer.

I have given one star and I cannot write a review with zero star. I ordered a Georg Jensen Sky Champagne Stopper as a gift for a friend. I was sent someone else's order of 2 x Squeezers and then I questioned Iconic as to where by order was they said that it was at the Post Office for collect and to grab it quickly or they will return it. Went to the post office and the parcel I had picked up was that of the 2 x Squeezers. Sent further information to Customer Service only for them to come back and say 'apologies' but no stock left of the Champagne Stopper and 15 days after you send the item back we will give you a refund or store credit. What the???? Store credit after it was your fault that you sent me someone else's order and I didn't get what I paid for. Never again will I purchase something from Iconic. Worst customer service in the world.

I’m a loyal customer who spends a few hundred a week at this business. Well not anymore.

I’ve been waiting over two weeks for an order. The tracking shows it having been sent but no update for weeks.

I contact the company and they don’t take phone calls. I reach out online and the person or bot tells me I have to follow up with the courier.

I don’t get paid to do your job hun. I’m the customer, where is the service?

Do not purchase any valuable items from The Iconic. I ordered a $1078 watch and it was delivered and presumed stolen, as The Iconic used a courier that says they do not send valuable items, and has “authority to leave” as a default, regardless of order amount. I am now out of pocket and The Iconic has said they refuse to help based on their terms and agreements that put shipping responsibility onto the customer, despite the customer not have carrier selection rights.

The item was sourced from a third party supplier. I was given a two week turnaround for delivery. I recieved two updates, both advising there was a delay in processing at the supplier end. No update to estimates of the new delivery dates in both cases. I requested a cancellation of my Order. Iconic offered to ask their "partner provider to cancel the order at their end so we can process the refund for you". I recieved a subsequent update saying "due to strict compliance with our partner provider, we are unable to cancel your order on our end". I was invited to return the item(again no estimate of delivery date) using their free 30 day return policy.

Great returns policy but I wasn't able to use the first order code on RM. Wiliams.

I ordered UA shoes from The Iconic in Size USM11/W12.5 they sent me size USM9.5/W11. Way too small so i requested an exchange for the correct size to be sent. Well after 3 extra days of failed promised (SMS: IT'S COMING TODAY) delivery by Australia Post it arrived, But to my great disappointment when I opened the package I found that once again the supplier (The Iconic) had sent me the wrong size again after they specifically promised this would not happen again. Did they care no? NO, there solution was to just give me a refund, when I explained I really wanted the shoes not once but twice, no solution was offered, a miniscule $20 store credit !!! Under Armour shoes are not cheap and i bought them in a Frenzy sale. So its a WIN WIN for The Iconic I will now have to pay more for another style of shoes. THANKS FOR NOTHING THE ICONIC I WILL NEVER BUY FROM THEM AGAIN AND I RECOMMEND OTHERS DON'T THEY HAVE VERY POOR LOGISTICS.