The Hot Tub Superstore Recenzje 

843
•
Wynik TrustScore: 5 na 5

4,9

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Could not be happier with the whole process. The tub is amazing. The guys who installed was super helpful. Jackie was very welcoming when I visited the store and as for Ross. Well Ross is a great... Zobacz więcej

Oceniono na 5 z 5

My 3rd Hot Tub from the store in 18 years. Last 12 years old serviced ect by the company. Always polite,approachable and helpful from receptionist to sales ,engineers .No pressure to buy... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very impressed with this place and its staff ever since I bought my hot tub 8yrs ago. Excellent choice of hot tubs and staff always happy to help and very knowledgeable with any technical queries. Spe... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Nino and Phil have just finished installing our second hot tub from hottubsuperstore. They were efficient, knowledgeable and super professional. They showed us how to deal with the chemicals and gave... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z wannami z hydromasażem
  2. również w kategorii:
  3. Sklep z artykułami domowymi
  4. SPA

O The Hot Tub Superstore

Napisane przez firmę

The Hot Tub Superstore is one of the UK’s leading suppliers of hot tubs and swim spas.

Operating from our purpose-built distribution and retail facility in Lancashire, we are proud to be exclusive UK partners of Master Spas: America’s leading hot tub and swim spa manufacturer. All our hot tubs are 100% American made – in fact Master spas are widely regarded as the definitive world-class provider.

Hot tubs Swim Spas


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

843 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,9

Wszystkie recenzje

(843)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Great friendly service

Great friendly service, would definitely recommend The Hot Tub Superstore

28 listopada 2023
Opinia niezależna
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Thanks for your feedback Ian 🙏

Oceniono na 5 z 5

Great tub, great service.

We recently purchased a Master Spa Legend 6 hot tub from the Hot Tub Superstore and their service from start to finish was excellent. All of our dealings were by phone but Ross gave great advice on the best tub for our needs, we have owned a hot tub for the last 11 years but the new one feels like a huge upgrade. We never felt pressured in any way to commit to buying and weren't even asked for a deposit.
As with our previous tub we needed a crane to lift it in, we contacted a local company and got a good price but the Superstore sorted out the delivery time with them which was great. The operation went like clockwork and the guys setting up the tub were very professional and explained everything thoroughly. All in all a great company to deal with. Mark and Jane Wirral.

17 listopada 2023
Opinia niezależna
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Appreciate the 5 ⭐️ review Graeme! We actually supply to many customers who never visit the showroom - which is hopefully testament to the team here – as a whole. Great to hear the installation went well - enjoy! 🤩 Kind regards, Ross

Oceniono na 5 z 5

This company was brilliant.

This company was brilliant.
I have purchased a hot tub from them twice.
They made my purchase extremely easy both for purchasing the tub and from then onwards to buy my chemicals.
Their after sales care is equally as good as they have been there to offer guidance and assistance whenever I have needed it.
Well done the Hot Tub Superstore you tick all the boxes.

16 listopada 2023
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Hi Marie, and thank you very much for the fabulous review - and repeated business! Best wishes from team HTS.

Oceniono na 5 z 5

All the people I dealt with were very…

All the people I dealt with were very knowledgeable and friendly. They handled my enquiry superbly and dispatched the new cover the next day. The delivery guy, Paul, also spent some time advising me on the hot tub that we had inherited with the house purchase. All in all very happy to recommend them based on my epxerience.

14 listopada 2023
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Thank you for your feedback Mr Bentley - I'll pass your thanks over to Paul too. Best wishes from Team HTS

Oceniono na 5 z 5

Great service

There was a small issue with my order, but the customer service team dealt with it promptly and efficiently. Very highly rated, great service.

6 listopada 2023
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Hi David, appreciate your candid review – I'm glad we were able to resolve this for you!

Oceniono na 5 z 5

Part Exchange Hot Tub

Pleased with the part exchange and then purchase of the new spa. Two guys removed the old spa and fitted the new one, very pleased with their work.
Once spa was fully fitted, I did ask for some information, which was promised and never arrived. So disappointed in the after sale service.

6 listopada 2023
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Hi Paul, thanks for the 5 ⭐️ review. I'm sorry to hear about lack of follow-up however - most unusual. I've contacted you just now to discuss. Best wishes, Ross.

Oceniono na 5 z 5

Recommended and not disappointed!

I was recommended to buy from hottubsuperstore and I couldn't be more impressed with the customer service I received. The installation was hassle free and they even manouvered it through a narrow passageway into our backgarden. The information provided during set-up was comprehensive and the videos to help guide us through aftercare, were informative about our particular tub. I couldn't be more complementary.

7 listopada 2023
Opinia niezależna
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Thanks Mr Hodgson, glad to hear all went well - really appreciate taking the time to leave your feedback. All the best from team HTS.

Oceniono na 5 z 5

I am really happy with the whole…

I am really happy with the whole experience I had with the The Hot Tub Superstore.

Communication was excellent and the staff have the ability to personalise your purchase which takes the worry out of buying.

I am very glad I used this company.

Many thanks and I look forward to continuing this journey with you.

13 listopada 2023
Opinia niezależna
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Really appreciate the great review Ian - thank you!

Oceniono na 5 z 5

Excellent service from enquiry to…

Excellent service from enquiry to purchase and just booked a full service which was excellent, can't fault. Everyone really helpful prompt response to emails and phone calls if needed.

23 października 2023
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Thanks Hilary 🙏

Oceniono na 5 z 5

Excellent communication and service

Excellent communication and service, a rapid repair of my hot tub, advice to prevent further breakdowns and knowledgeable staff - Thank You !!

3 listopada 2023
Opinia niezależna
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Thanks Diane 🙏

Oceniono na 1 z 5

I have just been on Google news and…

I have just been on Google news and have been reading about Matthew Perry's death after drowning in his hot tub at his home in Los Angeles as I scrolled down to the very next topic underneath the poor man's death is an advertisement for your "on sale hot tubs" !!!
I REALLY can't believe how tasteless and disrespectful I find this way that you chose to promote the very thing that this very talented human being the last place he drew breath is basically your companies "GOLDEN TICKET" for OBVIOUSLY very much needed sales. Have you no respect for basic humanity? Or would your company do anything to sell a hot tub?? WAOH you really couldn't give whoever gave the go ahead in your company a Brass Neck with a Blow Torch. Shame on you people and just to point out that you are based in the UK 🇬🇧 #GETAGRIP #TAKEITDOWN
#EMBARESSMENT2THEU.K

4 listopada 2023
Opinia niezależna
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Good morning.
Thank you for bringing this to our attention.
The advert you see - is an automated ‘keyword driven’ advert from Google themselves i.e. Google is recognising the word hot tub and serving a result that it believes to be correct.
We completely agree that Google should not offer adverts linked to general news (particularly in a tragic case like this) and we will contact immediately Google to advise them. This was in no way intentional or carried out by our company - moreover a lack of sophistication on Google’s system.
We apologise for any upset this may have unintentionally caused.
Best wishes, Ross @ The Hot Tub Superstore

Oceniono na 5 z 5

Brilliant

Amazing customer service , couldn’t ask better .

2 listopada 2023
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Hi Emma, thanks for the great feedback!

Oceniono na 5 z 5

A great company

A great company, always available for assistance, highly recommended

20 października 2023
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Thank you Mrs Bowker 🙏

Oceniono na 5 z 5

Exceptional service and friendly team

The team could not do more for us and helped us from advice on our purchase right up to keeping us informed of expected delivery and the actual delivery and fitting. They were very accommodating with our delivery date choice. Lovely showroom with professional advice.

30 października 2023
Opinia niezależna
Logo The Hot Tub Superstore

Odpowiedź od The Hot Tub Superstore

Hi, (apologies, we can't see your name on the review! ) but it's great to hear about your super-positive buying experience. If you need any further help of advice moving forward, don't hesitate to ask. Best wishes from team HTS.

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej