This company were disastorous, I booked a holiday with them. Checked price before started the process, when @ checkout it had gone up to £67 & first mention of £25 fee. Authorised payment & it was onl... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Hi I had the pleasure of working with Mathew on our girls trip to Bali and he was patient and understanding even when we had to downsize attendees from trip. They worked with me as we all had differen... Zobacz więcej
Reakcja na opinię
I had a first rate experience dealing with this company , Oliver was the gentleman who served me and he could not have been any more patient and proficient. He managed to get me a great deal in the ex... Zobacz więcej
Despite the fact that I haven’t travelled with them yet, I felt it was important to leave this review because the customer service has been excellent so far. When I called, Prince (that is his na... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Biuro podróży
- również w kategorii:
- Agencja turystyczna
- Organizator turystyki
Dane kontaktowe
24 Market Square, HP11ER, Hemel Hempstead, Zjednoczone Królestwo
- +1-347-428-6103
- bookings@theholidaymasters.com
- theholidaymasters.com
4,2
Dobra
74 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Booked a holiday with Dexter and Arthur…
Booked a holiday with Dexter and Arthur both were brilliant hopefully the holiday will be the same :)
2 czerwca 2025
Opinia niezależna
Super helpful customer service
My partner and I contacted this company as we had found a great little break in Tenerife. John guided us through the process. He found us perfect flight times and secured a superior room for our stay. He was patient with us and explained each step of the way. Would recommend
31 maja 2025
Opinia niezależna
Magaluf holiday
Had a great holiday in magaluf, weather has been really hot. Everything has been smooth with the holiday from start to hopefully finish tomorrow 😢. John was fantastic in sorting the holiday out he couldn't of been any more helpful and patient. Big thank you, will definitely be using this company again for future holidays. Thanks again to John. 👍
27 maja 2025
Opinia niezależna
IBOOKED THROUGH HOLIDSY MASTERS THEY AV…
IBOOKED THROUGH HOLIDSY MASTERS THEY AV PUT ME IN HOTEL HAHA RAMBLA IN BENIDORM I HAD CART MY LIGHAGE UPSTAIRS COZ LIFT NOT WORKING THEN THEY TELL ME WIFI NOT WORKING THEN TV IN ROOM DNT WORK FOOD IS COLD THEN I ASK IF EURO FINAL IS ON IN LOUNGE NO THIS TV DNT WORK WHAT A MESS PLS DNT USE HOLIDAY MASTERS AND DEFINATELY DNT GO TO RAMBLA HOTEL BENIDORM WORST HOTEL I AV EVER STAYED IN
30 maja 2025
Opinia niezależna
Odpowiedź od Theholidaymasters
Dear Gerard,
We’re sorry to hear about your experience. Please note, the hotel was booked only after your authorization. While we aim for the best experiences, hotel services are beyond our control. We truly regret the inconvenience caused during your stay.
Regards,
TheHolidayMasters
Just booked a short break to benidorm…
Just booked a short break to benidorm john the adviser went above and beyond to accommodate my sole travel needs john talked me through evry think to high standard customer services was exelent thank you john
29 maja 2025
Opinia niezależna
Odpowiedź od Theholidaymasters
Hi Scott,
Thank you for your kind words and support! We're overjoyed to know you had a positive experience. Your feedback is truly appreciated, and we look forward to having you back soon!
Regards,
TheHolidayMasters
Dexter was great
Dexter was great on the phone. Very patient while we waited confirmation for things on our side.
Easy to progress with the holiday!
Very clear in what we were signing up to and also supported on a separate request.
24 maja 2025
Opinia niezależna
Odpowiedź od Theholidaymasters
Hello Kerrie,
Thank you for the wonderful review! We're so glad you loved your experience with Dexter. Your feedback is incredibly valuable, and we look forward to providing you with another great visit in the future.
Regards,
TheHolidayMasters
Excellent service and competitive price
Excellent service tonight from this company. Arthur dealt with my holiday booking and was patient and very thorough in his explanations. It was a fairly complicated booking as it involved flying out from separate airports and he sorted this with a calm attitude. Would definitely recommend The holiday masters and prices were really competitive
22 maja 2025
Opinia niezależna
Odpowiedź od Theholidaymasters
Dear Julie,
We greatly appreciate your positive feedback! It’s always a pleasure to know our efforts are appreciated. We look forward to seeing you again and continuing to meet your expectations.
Regards,
TheHolidayMasters
Odpowiedź od Theholidaymasters
Hello Neil,
Thank you for the wonderful review! We're so glad you loved your experience with Dexter. Your feedback is incredibly valuable, and we look forward to providing you with another great visit in the future.
Regards,
TheHolidayMasters
Eric was our booking advisor
Eric was our booking advisor, I’ve never booked over the phone before I was very nervous with scamming going on but he rest assured us by providing evidence and taking us through step by step and putting us at ease, in the future I’ll definitely be booking through Eric he found me a perfect deal I couldn’t of asked for much more what a gentleman
18 maja 2025
Opinia niezależna
Odpowiedź od Theholidaymasters
Hi Kelly,
Thank you so much for your kind words for Eric! We are thrilled to hear you had such a great experience with us. Your feedback truly means a lot, and we look forward to serving you again soon!
Regards,
TheHolidayMasters
Odpowiedź od Theholidaymasters
Estimado Cliente.
Muchas gracias por tomarse su valioso tiempo para escribirnos una reseña tan buena. Créanos, realmente lo apreciamos. Es un verdadero estímulo para nuestro personal cuando reciben una reseña tan buena y sienten que se valoran sus esfuerzos.
Atentamente,
TheHolidayMasters
Brilliant service so easy and cost…
Brilliant service so easy and cost effective.. Highly recommend
18 maja 2025
Opinia niezależna
Odpowiedź od Theholidaymasters
Dear Eliza,
Thank you so much for your kind words! We are thrilled to hear you had such a great experience with us. Your feedback truly means a lot, and we look forward to serving you again soon!
Regards,
TheHolidayMasters
I was handled by 'John' and Sidney and…
I was handled by 'John' and Sidney and they were most professional and courteous. The whole process was quick and I was extremely happy with the service I got! Well done!
17 maja 2025
Opinia niezależna
Odpowiedź od Theholidaymasters
Dear Robert,
We’re so glad you had a wonderful experience! Thank you for taking the time to leave a review – it really motivates our team to keep providing the best service. We can't wait to welcome you back!
Regards,
TheHolidayMasters
Perry was a great help could…
Perry was a great help could iunderstand him and very polite
15 maja 2025
Odpowiedź od Theholidaymasters
Hello Dear,
Thank you for sharing your positive experience with us! We’re happy to know you were pleased with our service/product, and we appreciate your continued support. See you next time!
Regards,
TheHolidayMasters
A great experience with Perry who was…
A great experience with Perry who was very patient because my imperfect English. He was very reassuring. Thanks again Perry!
14 maja 2025
Odpowiedź od Theholidaymasters
Dear,
We’re so glad you had a wonderful experience! Thank you for taking the time to leave a review – it really motivates our team to keep providing the best service. We can't wait to welcome you back!
Regards,
TheHolidayMasters
John was very helpful.
9 maja 2025
Opinia niezależna
Odpowiedź od Theholidaymasters
Dear Louise,
Thank you so much for your kind words! We are thrilled to hear you had such a great experience with us. Your feedback truly means a lot, and we look forward to serving you again soon!
Regards,
TheHolidayMasters
Perry was very helpful and patient
Perry was able to quickly sort out and politely solve my problem
8 maja 2025
Odpowiedź od Theholidaymasters
Dear Peter and Evelyn,
We’re so glad you had a wonderful experience! Thank you for taking the time to leave a review – it really motivates our team to keep providing the best service. We can't wait to welcome you back!
Regards,
TheHolidayMasters
Fantastic service, fantastic price!
John made booking my holiday so easy and was so helpful and efficient. I got a fantastic price on an all inclusive holiday in August - cheaper than anywhere else!
8 maja 2025
Opinia niezależna
Odpowiedź od Theholidaymasters
Hello Dear Nicola,
Thank you for sharing your positive experience with us! We’re happy to know you were pleased with our service/product, and we appreciate your continued support. See you next time!
Regards,
TheHolidayMasters
Tiago sanchez me duo la information y…
Tiago sanchez me duo la information y me attendions bien.
2 maja 2025
Odpowiedź od Theholidaymasters
Estimado Cliente.
Muchas gracias por tomarse su valioso tiempo para escribirnos una reseña tan buena. Créanos, realmente lo apreciamos. Es un verdadero estímulo para nuestro personal cuando reciben una reseña tan buena y sienten que se valoran sus esfuerzos.
Atentamente,
TheHolidayMasters
Holiday masters dexter and john very…
Holiday masters dexter and john very good service pleasant and very helpful id give it 5 stars
30 kwietnia 2025
Opinia niezależna
Odpowiedź od Theholidaymasters
Dear Mary,
We’re so glad you had a wonderful experience! Thank you for taking the time to leave a review – it really motivates our team to keep providing the best service. We can't wait to welcome you back!
Regards,
TheHolidayMasters
Excellent service and helpful staff.
Excellent service and helpful staff.
29 kwietnia 2025
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.