Horrid customer support experience. Never responds to outreach attempts despite receiving a shoe that was not fitting. Have yet to be able to return or exchange it at all. Don’t waste your money.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Ordered a jumper from Chloe Brockett’s collection which arrived faulty with some holes and snags in it, which I was really disappointed with as it was such good quality!! Contacted their help page on... Zobacz więcej
Reakcja na opinię
DO NOT ORDER FROM THIS WEBSITE. It’s a scam! I ordered something weeks ago on a 2-4 day deliver it still hasn’t arrived. I keep seeing influencers posting about this including Leah Fletcher but... Zobacz więcej
in love with my tracksuit from chloe brockett’s range, first time ordering from here and over the moon! will be ordering the khaki shacket from her range soon! highly recommend, especially in these un... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Welcome to The Hella Shop. We are a global online fashion brand based in London, that ships worldwide, striving to bring what the customer wants at a price the customer wants. Our aim is to empower women through affordable fashion - to make women of today feel good about both themselves and the way they look.
Dane kontaktowe
London, Zjednoczone Królestwo
- cs@thehellashop.co.uk
- thehellashop.co.uk
2,4
Słaba
318 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very professional.
Very professional.
Ordered some items which never arrived although the tracking said they had been so contacted the team who gave me a full refund and even a gift card for the inconvenience. I will be shopping here again because of how this situation was handled.
24 lutego 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Harriet,
Thank you for leaving this five star review on your shopping experience with us. I’m so happy we was able to resolve this and hope to offer the same level of customer service again on any future orders with us.
Warmest Regards,
Louise.
Unreal items and so happy to be…
Unreal items and so happy to be supporting a small business! Definitely shopping here again and would recommend to a friend!
19 lutego 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Beks,
Thank you for this stunning review. We appreciate your feedback and are so grateful for your recommendation.
Warmest Regards,
Louise.
Ordered some sunglasses nearly 2 weeks…
Ordered some sunglasses nearly 2 weeks ago, had no tracking number or email to say it’s been dispatched. Emailed customer services and on Instagram and heard nothing, feel like this is the only way I may be able to hear back from them.. I’d like my glasses or money back please.
17 lutego 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Kendel,
Thank you for reaching out to us about this. I apologise that you haven’t been responded to regarding your order not arriving and apologise for any inconvenience caused.
Please contact us via email (cs@thehellashop.co.uk) or via our Instagram help page where you will receive a response within 24 hours, so we can get this resolved as a matter of great urgency.
Warmest Regards,
Louise.
Ordered a jumper from Chloe Brockett’s…
Ordered a jumper from Chloe Brockett’s collection which arrived faulty with some holes and snags in it, which I was really disappointed with as it was such good quality!! Contacted their help page on Instagram who sorted it out within 24 hours and I had a new one not with me not long after plus a partial refund. Really professional customer service team here, thanks guys!!!
15 lutego 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Saf,
Thank you for leaving this five star review. We are so happy we was able to get this issue sorted with a replacement and partial refund, and appreciate your comments on our level of customer service as we work hard to ensure our customers get the best customer service from us.
Warmest Regards,
Louise.
Got some lovely products on here at…
Got some lovely products on here at such good prices. I always shop here for sunglasses and bags mostly but the clothes are also super nice 😊
9 lutego 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Guiya,
Thank you for leaving this review. We appreciate your feedback and hope we are able to offer the same service to you again soon.
Warmest Regards,
Louise.
Fast delivery and my parcel had a free…
Fast delivery and my parcel had a free gift in it!
4 lutego 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hey Georgia,
Thank you for leaving this review. We are so happy that you’re satisfied with your order and that delivery was fast - we hope you like your complimentary gift!
Warmest Regards,
Louise.
I ordered a stuffed animal on January…
I ordered a stuffed animal on January 6th and it’s now February 3rd and the only email I’ve received is a confirmation email, nothing else. I emailed them twice, just to make sure the order went through and no response. I don’t know if I should dispute it on my PayPal or not but in almost a month all I receive is a confirmation??? Ridiculous
3 lutego 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Megan,
Thanks for reaching out to us about this. Unfortunately I think there has been an error here as we do not sell stuffed animals?
If I can help with anything else please let me know.
Warmest regards,
Louise.
package not delivered
my friend ordered a package on the 9th of december. she still hasn’t received it and it’s now the 3rd of february. she’s sent multiple emails which the company have ignore and has basically lost £50. she even dm them on instagram which they finally answered but after she gave them her order number she never heard from them again! rubish
3 lutego 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Rosie,
Thanks for reaching out to us about this. I’d like to firstly apologise for this happening and for any inconvenience caused from the order not being delivered.
I can see that the reason for this is due to Royal Mail returning the parcel as there was nobody to sign for the parcel on December 17th when delivery was attempted. This is currently being resolved with your friend so it would be greatly appreciated if this review could be removed as the issue isn’t actually our fault.
Warmest regards,
Louise.
Hands down the BEST customer service
Hands down the BEST customer service! Louise you are a star, thank you for your help.
2 lutego 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Marnie,
Thank you so much for leaving this review :)
I am so glad I was able to help you, and hope that you love your items from us! Make sure to tag us on Instagram @TheHellaShop #HellaGal for a chance to be featured on our socials.
Warmest Regards,
Louise.
Friendliest customer service I have…
Friendliest customer service I have ever received from an online shop. My order hadn’t arrived and I had waited a week later, so I contacted them and Louise informed me that my order had been lost and I had another on the way to me the same day which was delivered 2 days later. Very impressed by the way she handled the situation so she deserves some recognition - thanks again Louise! Xxxx
31 stycznia 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi E,
Thank you so much for leaving this lovely review, it means a lot! I’m so happy I was able to get this sorted for you. Hope you love your items & don’t forget to tag us on socials @TheHellaShop #HellaGal to be featured.
Warmest Regards,
Louise.
Amazing quality items and quick delivery
Absolutely love shopping from here and supporting a smaller business. They’re quality is unreal and postage is always so quick!
28 stycznia 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Pippa,
Thanks so much for supporting our business and helping us to grow by continuing to shop here and leaving this amazing review. We’re so happy that you enjoy shopping here and appreciate your compliments on our quality and shipping times.
Warmest Regards,
Louise.
Sunglasses
I ordered few sunglasses which look gorgoeus had a few issues but they was all dealt with many thanks lousie xxx
21 stycznia 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Tanya,
Thank you for this review. I’m so happy I was able to help with your issues and that this has now been resolved. Make sure to tag us on socials @TheHellaShop #HellaGal to be featured!
Warmest Regards,
Louise.
Such brilliant quality items for so…
Such brilliant quality items for so cheap!!!
20 stycznia 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Demi,
Thank you so much for leaving this review. It means a lot to us that your items were better than good quality for an affordable price as this is one of our biggest aims as a company.
Warmest Regards,
Louise.
Perfect service
Perfect service! Treated myself to some clothes from here for my birthday and I love them. Everything fits perfectly and the quality is great, delivery was also speedy
17 stycznia 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Hannah,
We’re so happy that you had a perfect service with us and that you treated yourself to items from our website for your birthday - we hope you had a great day! Thanks for this review, we really appreciate it.
Warmest Regards,
Louise.
Really impressed with my sunglasses
Really impressed with my sunglasses, ordered 2 as part of the 2 for £20 offer and they arrived next day in a really nice box. Just ordered another 2 🙈
14 stycznia 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Loretta,
Thank you for leaving this review! We’re so happy you liked your sunglasses from us and hope we are able to provide such a great service for you again soon.
Warmest Regards,
Louise.
in love with my tracksuit from chloe…
in love with my tracksuit from chloe brockett’s range, first time ordering from here and over the moon! will be ordering the khaki shacket from her range soon! highly recommend, especially in these uncertain times we all need to help support small businesses as much as we can 🤍
10 stycznia 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Hayley,
We’re so happy you love your tracksuit from our recent edit with Chloe Brockett and that your first shopping experience with us was an enjoyable one. Thank you for leaving this review and for recommending us, it is really appreciated. We hope we are able to provide the same service to you again soon!
Warmest Regards,
Louise.
Will not be using this company again!
Will not be using this company again!!
Had high hopes for this company seeing as a few celebs use and have collabs with. Ordered some items which were discounted I thought it was great excited for my items to come. They arrived however only 1 of 3 items. I emailed once, no reply. messaged 3 separate occasions on Instagram still no reply then eventually someone replied to say they would look into it and get back to me and I am still waiting 2 MONTHS LATER 2 more emails and 3 Instagram messages nothing.. tried to make a claim through PayPal however it doesn’t work not sure if this is because the order was too long ago. I know there is a pandemic going on but I have given them long enough to resolve this only to assume nothing will be done and I’m just going to have to take the loss.
3 stycznia 2021
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Gemma,
I’m really sorry to hear this and would like to first apologise for this happening and any inconvenience caused. I can see that your order was dispatched separately due to one of your items being on pre-order which is why you may have unfortunately had missing items from your order, and that some complimentary items were dispatched as an apology for this happening.
If this still hasn’t been resolved please contact us via our Instagram help page @TheHellaShopCS or on our email CS@TheHellaShop.co.uk where this will be resolved today as a matter of great urgency.
Warmest Regards,
Louise.
Terrible customer service…
Terrible customer service had no reply to my messages and haven't received my order.
21 grudnia 2020
Opinia niezależna
Amazing service,
Amazing service,
I paid for express shipping and my order arrived next day. Items are great quality also!
20 grudnia 2020
Opinia niezależna
Odpowiedź od The Hella Shop
Hi Elise,
Thank you so much for leaving this five star review. We are so happy your order arrived quicker than expected and that the quality of your items meets your needs!
Warmest Regards,
Louise.
SHOCKING !!
SHOCKING !!! I ordered 2 bags on 21st November and still haven’t received them !!!! Despite sending emails and completing the contact form numerous times - NO RESPONSE !!!!!!
18 grudnia 2020
Opinia niezależna
Doświadczenie Trustpilot
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