H,Dr zainab in al nahda dubai had a given the best service.once I am having severe cough allergy, her medication given me positive results. She will only provide the antibiotics when it is necessar... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Health hub Springfield Brisbane Australia Worst place to get health care. Doctor Dushyant Singh cares about his fees more than the health of his patients. I got hospitalised in an emergency due to h... Zobacz więcej
Visited Viann - Consultant 12 - Received a wonderful physio consultation and follow up sessions over the last few weeks. This has really helped me with long time back and shoulder pain issues. She is... Zobacz więcej
Dr Nazar Khowaja from Health hub is excellent in diagnosing the primary problem, understands the patients situation and prescribes medicine according to the diagnosis. He is very well mannered and ver... Zobacz więcej
Informacje dotyczące firmy
- Badanie krwi
- Fitness i dietetyka
- Domowa opieka medyczna
- Samoobsługowa stacja profilaktyki zdrowotnej
- Program wellness
O Health Hub
Napisane przez firmę
About The Health Hub
Our goal is to make at-home healthcare accessible for everyone. Our bespoke online platform combines the convenience of online ordering with the world’s leading laboratories so people can take a range of easy to follow tests and truly understand their health thanks to our advanced digital tools. Our team combine years of experience to deliver a comprehensive, trusted service that will change lives forever.
Dane kontaktowe
The 8th Earl Spencer Centre Old, Bedford Rd, , NN4 7AA, Northampton, Zjednoczone Królestwo
- 0800 8021 142
- info@thehealthhub.com
- thehealthhub.com
3,9
Dobra
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Needed assistance to decide on what…
Needed assistance to decide on what type of test to order and check whether delivery times would satisfy my needs. Paulina was very friendly and helpful when assisting me with my questions.
11 grudnia 2021
Opinia niezależna
Odpowiedź od Health Hub
Hey there,
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Excellent example of customer care.
I was having problems resetting a password. Paulina was so patient. Talked me through the process and didn’t end the call until my account was activated. All done with humour and professionalism. Thank you Paulina.You showed time, patience and reassurance.
10 grudnia 2021
Opinia niezależna
Odpowiedź od Health Hub
Hi Jan, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Odpowiedź od Health Hub
Hi Waleed,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Odpowiedź od Health Hub
Hey there Nara
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Odpowiedź od Health Hub
Hi Pedersen, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Prompt efficient service
Prompt efficient service, results returned well before anticipated date.
10 grudnia 2021
Odpowiedź od Health Hub
Hi Freda,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Best testing agency I've found, by a long chalk
After a week of waiting for a Day 2 test result from another supplier, and constant frustration because they would never talk to me, I went to Health Hub to see what they could do to help. Their (chat) response was almost immediate, and Paulina who helped me was not only efficient and friendly but also gave me more than I was asking for. I only wanted to know what kind of test I needed now, since it was a week since my arrival back home; and she not only answered the question, but gave me a discount coupon against an earlier test I had purchased from Health Hub but had never been able to use because the rules had changed while I was away (thanks Boris). The whole thing was speedy and professional and I now look forward to finally getting out of quarantine after a week of imprisonment thanks to another supplier. Health Hub's service is superb and Paulina is wonderful.
10 grudnia 2021
Opinia niezależna
Odpowiedź od Health Hub
Hi John,
Thank you for your positive feedback!
We’re glad to see you are happy with our Service, I will feed your comments back to our customer care team.
Have a good day!
Jade
Customer Care Manager.
Quick and useful
I had a question about how to order a pcr test and the agent Paulina answered to me really quick and was useful
10 grudnia 2021
Opinia niezależna
Odpowiedź od Health Hub
Hi Elena, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Mixed Feelings
Mixed Feelings
At first everything went well then the rules changed. Had problems with The site but eventually sorted and you did reimburse me. But then unfortunately it took four days for the results which may have been the Royal Mails fault. They don’t seem to be picking up the tests quick enough. But hopefully things will be sorted and I would use your site again.
10 grudnia 2021
Odpowiedź od Health Hub
Hi,
Thank you for your feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
I have taken a look and can see that royal didn't collect the same until the 7/12 and delivered to us on the 8/12. To avoid royal mail delays you can drop the sample to our lab yourself for next day results.
Many thanks
Jade
Customer care Manager
Paulina was extremely helpful cause she…
Paulina was extremely helpful cause she had the exact answers I needed and more.
10 grudnia 2021
Opinia niezależna
Odpowiedź od Health Hub
Hi Jeffrey,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Brilliant quick efficient service
10 grudnia 2021
Odpowiedź od Health Hub
Hi John,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Odpowiedź od Health Hub
Hi Nick
I can see that we sent 1 of the results on the 8th and the other on the 9th. Please contact our customer care team at info@thehealthhub.com if you cannot locate these.
I have checked the royal mail tracking and can see that one of the samples wasn't collected until the Tuesday and delivered to us yesterday. The other sample was also collected on tuesday and delivered to us on wednesday.
Please check the postbox collection time to avoid delays. The tracked 24 service is intended for next day delivery but this is not guaranteed by Royal Mail. This can take 1-2 working days. Please take note of your tracking number to check on the delivery status of your returned sample.
Please note, we cannot be held responsible for delays out of our control or lost samples.
Due to current delays we recommend using this service only if returning Monday-Friday.
Samples returned on Saturday after 11am & all day Sunday are expected to arrive at the lab on the following Tuesday.
Have a nice day
Jade
Customer care manager
Very good but one issue
Very good, test received was already registered against my name but this was not visible on website and it took a call to get this information.
9 grudnia 2021
Odpowiedź od Health Hub
Hi George, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Odpowiedź od Health Hub
Hey there Rebecca,
We’re glad to see you are happy with our Service, I will feed your comments back to our team.
Have a good day!
Jade
Customer Care Manager.
The receipt of the test and the test…
The receipt of the test and the test process using the faster check app was very straight forward. I did have have a problem being issued the completed test certificate but Paulina was very helpful on the chat tool and it was resolved very quickly.
9 grudnia 2021
Opinia niezależna
Odpowiedź od Health Hub
Hi James, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Health Hub itself seemed efficient and…
Health Hub itself seemed efficient and the process was simple. However they use Royal Mail which are currently extremely unreliable and therefore the test sample was significantly delayed.
Whilst they use Royal Mail I cannot recommend Health Hub.
8 grudnia 2021
Odpowiedź od Health Hub
Hi Mr James
Thank you for your feedback!
We put a lot of work into the service we provide our customers and it is our pleasure to have assisted you on this occasion.
We do offer guaranteed return with DX specimen if a customer wishes to ensure next day return Monday-Friday. We do our best to communicate that Royal Mail can take 2-3 business days to return and is beyond our control which is why we have several return options including drop-off to the lab in person.
Thanks
Jade
Customer care manager
Due to changing COVID testing…
Due to changing COVID testing requirements I had three tests that did not ship/ arrive as expected. I used the online chat feature and worked with Paulina to get the tests necessary for safe travel. I'm expecting delivery tomorrow. Paulina was very helpful and patient as we worked through all the details.
8 grudnia 2021
Opinia niezależna
Odpowiedź od Health Hub
Hi Steve,
Thank you for your positive feedback!
We put a lot of work into the service we provide our customers, and I’m glad we were able to be of help to you on this occasion.
Many thanks
Jade
Customer care Manager
Odpowiedź od Health Hub
Hi Mc Di, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
I couldn't check out as I was asked to…
I couldn't check out as I was asked to log in as a previous customer but they wanted my password. I tried three times to get an email for password reset and nothing came. I was pretty frustrated! In the end Kara sorted it out manually and all was done quickly after that. She was really friendly and efficient.
8 grudnia 2021
Opinia niezależna
Odpowiedź od Health Hub
Hi Sue, Jade here,
It is our pleasure to have assisted you on this occasion. If there is anything else we can help you with please don’t hesitate to contact our customer care team.
Thanks
Jade
Customer Care Manager
Not very well as I have tried to cancel…
Not very well as I have tried to cancel this as nothing arrived on the 1st Dec.
Not even an option for further travel.
Julia
8 grudnia 2021
Odpowiedź od Health Hub
Hi Julia
You wanted the day 2 lateral flow tests delivered on the 1st of December, however government rules had changed which meant that it would have been illegal for us to A. send this test out to you on that day, and B. for you to take that test. We did email you on the 30/11 to let you know of the rules changing and with a coupon code for you to purchase our day 2 PCR test for the original price minus the amount you spent on the lateral flow test due to these tests being non refundable.
Hope this explains things better
Jade
Customer care manager
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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