This is my 2nd order over the years for new glasses since high street opticians want to charge me £300+ because of my prescription! I got a new pair of gorgeous designer glasses, with the lenses thinn... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
You don’t get an immediate confirmation of order which can be a little unnerving. I sent an email checking all was in order and had a response within 24 hours confirming everything was good. I was con... Zobacz więcej
The glasses did eventually arrive... 5 weeks after ordering... delays caused by original choice being out of stock and then second choice also then being out of stock. Could do with much more proacti... Zobacz więcej
Glasses arrived after 10 workings days, so better than expected. Spot on with the correct prescription, and the price was the best I could find anywhere. Just the communication was a let down. No orde... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Our company has been providing prescription glasses and sunglasses for over 30 years. We take pride in delivering quality and service to all our customers. Free prescription lenses and free UK delivery on all items.
Dane kontaktowe
Zjednoczone Królestwo
- 01582575886
- sales@theglassescompany.co.uk
- theglassescompany.co.uk
4,1
Dobra
4 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 10% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od The Glasses Company
Hello,
Thank you so much for your continued support! We're thrilled to hear you’re happy with your third pair. Looking forward to helping you again soon!
Kind regards,
TGC
Never fails to deliver, always great service
Glasses were delivered on time, although they did not have the size I wanted they did as a gesture of goodwill upgrade my delivery. Their response was a bit slower than usual this time around but a phone call was all I needed for reassurance. The company is great and great quality branded glasses with great customer service. I understand they may have been busy but could work on more prompt responses. Thanks I love my glasses!
12 września 2025
Opinia niezależna
Odpowiedź od The Glasses Company
Hello,
Thank you for your feedback! We're glad you loved the glasses and truly appreciate your patience and understanding. We’re working on improving our response times.
Kind regards,
TGC
quality Frames and prescription lenses…
quality Frames and prescription lenses at bargain basement prices
quick delivery to boot
this is my 3rd pair of Oakleys bought for Mountain biking and driving
28 sierpnia 2025
Odpowiedź od The Glasses Company
Hello,
Thank you for your great feedback! We’re delighted you’re happy with the quality of our frames and prescription lenses, as well as the quick delivery. It’s fantastic to have you as a loyal customer. We appreciate your trust in us!
Kind regards,
TGC
Really pleased with my new glasses
Really pleased with my new glasses. Great website which was easy to use. The value for money is incredible. I saved almost £200 from what the same glasses were going cost me at a high street optician. They also came a week earlier than I was told, so very happy with that. Will be buying all my glasses from here from now on. Thank you
5 września 2025
Odpowiedź od The Glasses Company
Hello,
Thank you so much for your wonderful feedback! We’re thrilled to hear you found our website easy to use and that you saved so much compared to the high street. It’s great the glasses arrived even earlier than expected!
We look forward to helping you with all your future glasses purchases. Thanks again for choosing us!
Kind regards,
TGC
Odpowiedź od The Glasses Company
Hello,
Thank you for your continued support! We’re glad to hear you always have a good experience with us. Looking forward to serving you again!
Kind regards,
TGC
Aviod - no order confirmation, no communication
Placed an order but received no confirmation email or request for my prescription. Waited 2 days and contacted them via the email address provided - no response. Have had to raise a claim with my credit card company.
8 września 2025
Opinia niezależna
Odpowiedź od The Glasses Company
Hello,
We’re very sorry to hear about your experience and the inconvenience caused. It appears there may have been a technical issue on our end that prevented the order confirmation.
Please accept our sincere apologies for the lack of communication. If you could kindly email us at [sales@theglassescompany.co.uk], we would be more than happy to look into your order and resolve this for you as quickly as possible.
Customer satisfaction is extremely important to us, and we’d appreciate the opportunity to put things right.
Kind Regards,
The Glasses Company
Pretty Good Overall.
Perfect glasses at a unbelievable price.
They did answer emails, but not in any hurry. I had my glasses before they told me they had been dispatched.
But now I know this, I still wouldn't hesitate to use them again. Worth putting up with to save £200-£250!
10 września 2025
Opinia niezależna
Odpowiedź od The Glasses Company
Hello,
Thank you for your honest feedback! We're happy to hear you’re pleased with the glasses and the value. We appreciate your patience with our response times and will work on improving this. Great to know you'd choose us again!
Kind regards,
TGC
Do not use this company!
Do not use this company! Ordered two pairs of glasses, one pair was great, the second pair came with a reading lens for one eye and a distance lens in the other. (prescription is for identical lens in both eyes) Sent the item back and am still waiting for the problem to be rectified (ordered 6 weeks ago).
Customer service is very poor. If I had known this at the start I would have ordered from a reputable company.
Very slow at replying to emails
Very slow at processing orders.
12 sierpnia 2025
Odpowiedź od The Glasses Company
Hello Jon,
Thank you for your feedback, and we're very sorry to hear about the issues you've faced with your order.
We have reviewed your case, and can confirm that your replacement order has now been delivered. We apologise for the delay and any inconvenience caused during the process — especially regarding the incorrect lenses and the time taken to resolve it.
We are continuously working to improve our response times and service, and we truly regret that your experience did not reflect the standards we aim to provide.
If there are still any issues with your glasses or if you require further assistance, please don’t hesitate to contact us at sales@theglassescompany.co.uk. We’re here to help and would like to make sure everything is fully resolved to your satisfaction.
Kind regards,
TGC
Do NOT trust
Ordered a pair of frames. Got no confirmation email . Checked spam , nothing. So I emailed them in case maybe I had misspelled my email . Nothing , no reply . Emailed again with screenshots of my order number , PayPal payment . nothing , ignored . Had to claim money back from PayPal . Still no response . Ringing them you get a voice message saying all emails responded to in 24 hours !!!
Do not trust .
4 września 2025
Opinia niezależna
Odpowiedź od The Glasses Company
Hello,
We're very sorry to hear about your experience and sincerely apologise for the inconvenience caused.
Please note that your refund has already been processed by our team. It’s possible that due to a technical issue, our confirmation or email replies may not have reached you — we completely understand how frustrating that can be, and we’re truly sorry.
If you still have any concerns or need further assistance, please don’t hesitate to contact us directly at sales@theglassescompany.co.uk.
We’d be more than happy to help and ensure everything is resolved to your satisfaction.
Kind regards,
The Glasses Company Team
The Glasses Company gets my vote
The website, the way I could filter to help my choice of frame, then the way to select lenses, was simple, easy to understand, and clear to follow. I opted for verifocal lenses and have a strong prescription that I could upload or type and was able to do both. I placed my order and had received emails of order placed and next steps. Then the team contacted me to advise the a better option was available to better suit my prescription to support a thinner lenses more suited to my frame choice. Delivery wes prompt and ahead of advised lead time advised. All in all great service, post order customer service, prompt delivery and very happy with the glasses when they arrived. Great lenses, vision now very crisp on distance and close up work. Great work, The Glasses Company, I will use your services again!
26 sierpnia 2025
Opinia niezależna
Odpowiedź od The Glasses Company
Hello,
Thank you so much for your fantastic feedback! We’re delighted to hear that our website made choosing your frames and lenses easy, and that our team could help find the best lens option for your prescription. It’s great to know your glasses arrived promptly and are delivering clear vision.
We truly appreciate your support and look forward to helping you again in the future!
Kind regards,
TGC
SCAM they say the item is in stock on…
SCAM they say the item is in stock on their site when in fact they have 0 actual stock and then takes your money tells you after they dont have the one you want in stock and to pick another one, so you do but then they stop giving you updates and never post the frames you can try to phone them email them its no use stay away
7 września 2025
Opinia niezależna
Odpowiedź od The Glasses Company
Hello Rohit,
Thank you for your feedback, and we're genuinely sorry to hear about your experience.
We have reviewed your case, and as per our records, your order has already been refunded upon return. Sometimes, the availability of certain frames changes at the supplier's end, and unfortunately, this is only known to us at the time of processing the order. In such cases, we always aim to notify our customers via email very next working day and offer alternative options or a full refund.
We truly regret the inconvenience caused and are continuously working to improve our systems. If you have any further concerns, feel free to email us at sales@theglassescompany.co.uk
Kind regards,
The Glasses Company Team
Hugely Cheaper than High Street Opticians
Came across this company by accident and this was my first experience with them. I was after a particular model of glasses frame from a well known brand. The Glasses Company had the best price (less than half the price of a high street optician) and the frame was delivered to my door within the advertised timeframe. Very satisfied and will use again in future.
29 sierpnia 2025
Odpowiedź od The Glasses Company
Hello,
Thank you so much for your kind words and for taking the time to share your experience with us. We're delighted to hear that you found the exact model you were looking for at such a great price, and that it arrived promptly as promised.
Your satisfaction means a lot to us, and we're thrilled to know you'll be using us again in the future.
Kind regards,
TGC
Odpowiedź od The Glasses Company
Hello,
Thank you for your lovely feedback! We're glad to hear that you found ordering easy, enjoyed our great prices, and that your order arrived quickly.
We look forward to serving you again soon!
Kind regards,
TGC
Gave good advice
Gave good advice, and were very helpful choosing the right glasses for me. Would definitely use again.
22 sierpnia 2025
Odpowiedź od The Glasses Company
Hello,
Thank you for your kind words! We're delighted to hear that our team was able to provide helpful advice and assist you in choosing the perfect glasses.
We truly appreciate your trust and look forward to helping you again in the future.
Kind regards,
TGC
The site is good but needs updating
The site is good. Was able to do a difficult varifocal order. Communication
Only problem is the site content has glasses that are out of stock or unavailable in different sizes and colours, which is what I was interested in. They need to update or have a better updating system. Went through quite a few choice but extremely happy with the outcome.
28 sierpnia 2025
Odpowiedź od The Glasses Company
Hello,
Thank you for your valuable feedback! We're glad you’re happy with the outcome and that you managed to place a complex varifocal order successfully. We appreciate your suggestion about keeping the site updated and will definitely look into improving this.
Kind regards,
TGC
Odpowiedź od The Glasses Company
Hello,
Thank you for the lovely feedback! We're so glad you loved the glasses and were happy with our quick service.
Kind regards,
TGC
Huge saving on retail high street…
Huge saving on retail high street prices. Bought frames only, was a little disappointed at the time it takes for them to come especially when you are buying frames only. However the saving means it's worth the wait.
Glasses arrived safely and within delivery window.
21 sierpnia 2025
Odpowiedź od The Glasses Company
Hello,
Thank you for your honest feedback! We're glad the glasses arrived safely and that you found the savings worthwhile. We understand the wait can be a bit frustrating and appreciate your patience.
Kind regards,
TGC
Great experience & good service
Easy to navigate the website, choose a frame and add my prescription. The whole process was clearly laid out and easy to understand. I was well informed about order processing and delivery times. And they arrived earlier than expected! I was very pleased with the service!
21 sierpnia 2025
Odpowiedź od The Glasses Company
Hello,
Thank you for your feedback! We're glad to hear the process was smooth and that your glasses arrived earlier than expected. We appreciate your support and hope to serve you again!
Kind regards,
TGC
Used many times
Used many times. Great company for designer glasses. Very reasonable prices compared to High street.
20 sierpnia 2025
Odpowiedź od The Glasses Company
Hello,
Thank you for being a loyal customer and for your wonderful feedback! We're pleased to hear you continue to choose us for your designer glasses needs and appreciate our competitive pricing.
We look forward to serving you again soon.
Kind regards,
TGC
Efficient and good service.
Quick responses for the team regarding a change in the frames and delivery.
27 sierpnia 2025
Odpowiedź od The Glasses Company
Hello,
Thank you for your positive feedback! We're glad our team could assist you quickly and efficiently with your frame change and delivery. Your satisfaction is our priority, and we look forward to helping you again.
Kind regards,
TGC
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