Really enjoyed being a member of Craft Gin Club (now The Curious Drinker) but my drinking habits have changed and my cupboard now resembles a very expensive gin bar that nobody visits! Bianca was v... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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I’ve loved having the boxes and for a special occasion they’re great. However, although you can pause or cancel membership it’s a bit of a performance- you have to ring up! And even skipping a box you... Zobacz więcej
I called today to sadly cancel my membership. I had been a member for approximately 5 years and have enjoyed many good gins, snacks and magazines but have needed to cancel. Anna listened to me and was... Zobacz więcej
Very hard to cancel subscription membership. They try every tactic to keep you when trying to cancel online. Then they still keep the subscription going. Calling via telephone involves loads of quest... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Dane kontaktowe
Devonshire House 60 Goswell Road , EC1M 7AD, London, Zjednoczone Królestwo
- members@thecuriousdrinker.com
- thecuriousdrinker.com
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Very quick process to cancel no hard…
Very quick process to cancel no hard sell to keep the account. Bianca was lovely.
Happy
Ordered a one off box using the discount, it’s a bit of a pain that you have to call to cancel your subscription but actually i got through straight away to Bianca canceled my subscription and was done within 3minutes 😀
Bianca was extremely helpful and very…
Bianca was extremely helpful and very friendly and helped me with my problem.
Bianca was courteous professional and…
Bianca was courteous professional and friendly during my call to cancel my membership.
Bianca helped me cancel my subscription…
Bianca helped me cancel my subscription very efficiently, taking only a few minutes.
I was offered the option to pause for a few months, but sadly not drinking so much gin atm. I love the gin club, so never say never I may return.
Anna was really helpful and kind
Anna was really helpful and kind. The reason I cancelled the subscription was because my partner died. She was very professional. Many thanks to her and your company. We really enjoyed our gin boxes.
Good customer service
I had a smooth and easy conversation over the phone with Bianca. Thank you for your help. It is much appreciated.
4 stars
I got just one box from Craft Gin Club using my Three+ rewards, which was a rum box, and it was great. The rums selected were great with a curated cocktail to be made with the rum and whatever mixers they send although the ingredients listed differed slightly to what I got but it was still a very pleasant drink. I am only cancelling due to personally not being able to justify an extra £35 per month for another subscription. I spoke to Anna to cancel my membership and she was super helpful and offered me alternatives to cancellation but was not pushing for me to keep my membership.
efficient and helpful…
Bianca was very efficient and helpful on the phone, and confirmed our conversation promptly by email. Thank you
Anna was amazing!
Thank you to Anna for her amazing customer service! She listened carefully to all of my queries and answered and resolved everything perfectly. Friendly, professional, and genuinely helpful throughout. A great experience from start to finish.
Thanks Bianca super quick x
I would have marked less than 3 stars…
I would have marked less than 3 stars as I think it's pretty bad I have to call to cancel subscription. Why can't this be done online?
However, Anna was very helpful in cancelling the subscription, hence upping it to 3 stars.
Bianca was very helpful when I rang and…
Bianca was very helpful when I rang and sorted my problems out straight away
It’s a great club to be part of
It’s a great club to be part of; I’ve made the decision to reduce my alcohol intake & that’s the only reason I’m leaving.
I’ve been buying the boxes regularly for the last 5 years.
Quick efficient polite and helpful
Quick efficient polite and helpful - Desmond handled my call well.
Have enjoyed my CGC membership over the years but time to leave now - thanks
Lovely package gift Excellent customer…
Lovely package gift Excellent customer services and gorgeous tasters. Sadly intended as a gift for my mother…. Needed to cancel due to her medication intake… I tried
Great company and Gin
Great company and Gin.
Even just to trial.
Thank you to membership team Bianca for being very helpful on the phone.
Desmond jones was very helpful and…
Desmond jones was very helpful and professional handling my cancelations
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