Really enjoyed being a member of Craft Gin Club (now The Curious Drinker) but my drinking habits have changed and my cupboard now resembles a very expensive gin bar that nobody visits! Bianca was v... Zobacz więcej
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I’ve loved having the boxes and for a special occasion they’re great. However, although you can pause or cancel membership it’s a bit of a performance- you have to ring up! And even skipping a box you... Zobacz więcej
I called today to sadly cancel my membership. I had been a member for approximately 5 years and have enjoyed many good gins, snacks and magazines but have needed to cancel. Anna listened to me and was... Zobacz więcej
Very hard to cancel subscription membership. They try every tactic to keep you when trying to cancel online. Then they still keep the subscription going. Calling via telephone involves loads of quest... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Dane kontaktowe
Devonshire House 60 Goswell Road , EC1M 7AD, London, Zjednoczone Królestwo
- members@thecuriousdrinker.com
- thecuriousdrinker.com
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Bianca attended to me and it was nice…
Bianca attended to me and it was nice speaking with him he is good and have a great customer relationship,and he is very positive and polite.
Des made it easy and straight forward…
Des made it easy and straight forward to cancel my subscription. I have enjoyed the club but need to stop it at present. Thanks
Anna was very helpful & supporting
Anna was very helpful & supporting
Bianca was really helpful
Bianca was really helpful, patient and kind.
I’ve loved having the boxes and for a…
I’ve loved having the boxes and for a special occasion they’re great. However, although you can pause or cancel membership it’s a bit of a performance- you have to ring up! And even skipping a box you don’t get any reminders about being charged soon so on several occasions I’ve not had an alert in my diary and therefore have received a box I wouldn’t otherwise have bought. So if you’re happy to take responsibility for your subscription-great! If like me you’d like the company to alert you to an upcoming payment then it won’t happen here…, at least not yet! Regretfully cancelled
Bianca was very helpful in cancelling…
Bianca was very helpful in cancelling my membership
Cancellation process
The cancellation process was handled promptly and efficiently. I am grateful to Desmond Jones for the clear and concise guidance provided throughout the process.
Anna was very helpfull
Customer service
I called today to sadly cancel my membership. I had been a member for approximately 5 years and have enjoyed many good gins, snacks and magazines but have needed to cancel. Anna listened to me and was quick to execute my cancellation. She was understanding and supportive of my decision.
Good product, great service
Just been speaking to Anna at customer services. Although cancelling my subscription it was nothing against the product which I thought was superb and Anna from customer srvices was friendly, efficient and a pleasure to talk to.
Excellent customer service
Excellent customer service from Bianca she was most helpful 👏
Bianca resolved my issue promptly.
Bianca resolved my issue promptly.
Good customer service
Good customer service. Bianca was very polite and helpful.
Really enjoyed being a member of Craft…
Really enjoyed being a member of Craft Gin Club (now The Curious Drinker) but my drinking habits have changed and my cupboard now resembles a very expensive gin bar that nobody visits!
Bianca was very helpful just now, allowing me to cancel my membership as I had previously paused it thinking I might start drinking again.
Would definitely recommend if you like your gin or rum! Magazines are an interesting read and I used to love attending the tasting events online.
Sad to say goodbye but ….!
Great gin boxes and helpful Customer Services
Desmond was very pleasant and efficient with helping me cancel my membership and didn't go into a hard sell to try to make me stay (unlike other companies I've experienced in the past). The gin boxes are great and I would recommend them to others, however after many years of membership I now have more gin than I know what to do with, which is the only reason I cancelled.
Great subscription
So lovely to receive the boxes through the post. Nice selection of items each time. Flexible subscription. Great customer service. Thoroughly recommend.
Bianca was very helpful although I did…
Bianca was very helpful although I did find her a little hard to understand at times. The customer service for this company is very good.
Anna was lovely and couldn't have been…
Anna was lovely and couldn't have been more helpful x
Spoke to a lovely lady called Anna and…
Spoke to a lovely lady called Anna and i explained that i did not intend having a monthly subscription with you when i sent for my taster box. I do not like it when Subscribing is not made clear when making a purchase.
Anna was very pleasant and helped by cancelling the subscription.
Bianca was great but it took 3 calls…
Bianca was great but it took 3 calls and 15 mins in queue to cancel
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