Really enjoyed being a member of Craft Gin Club (now The Curious Drinker) but my drinking habits have changed and my cupboard now resembles a very expensive gin bar that nobody visits! Bianca was v... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I’ve loved having the boxes and for a special occasion they’re great. However, although you can pause or cancel membership it’s a bit of a performance- you have to ring up! And even skipping a box you... Zobacz więcej
I called today to sadly cancel my membership. I had been a member for approximately 5 years and have enjoyed many good gins, snacks and magazines but have needed to cancel. Anna listened to me and was... Zobacz więcej
Very hard to cancel subscription membership. They try every tactic to keep you when trying to cancel online. Then they still keep the subscription going. Calling via telephone involves loads of quest... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
The Curious Drinker is the UK’s leading discovery club for drinks enthusiasts who love exploring something new. Every month, members receive a surprise box showcasing exceptional spirits and drinks from independent and high-quality producers, paired with mixers, cocktail ingredients and curated treats, plus our club magazine. We inspire curiosity through flavour, craftsmanship and memorable drinks experiences.
Dane kontaktowe
Devonshire House 60 Goswell Road , EC1M 7AD, London, Zjednoczone Królestwo
- members@thecuriousdrinker.com
- thecuriousdrinker.com
4,0
Dobra
5 tys. recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 98% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
What a dreadful experience
What a dreadful experience. It appears one can cancel membership online but that is not the case. After emailing, I was informed this had to be done over the phone; however, the telephone number is either not available online or very well hidden. The telephone service, from Bianca, was excellent, although there is a hard sell to remain customer. Overall, steer well clear. The contact number is 02035193532
4 czerwca 2026
Opinia niezależna
Odpowiedź od The Curious Drinker
Hi There, We're sorry to hear that your experience did not meet your expectations. While we're pleased that you found Bianca's service excellent, we'd like to clarify our cancellation process.
Membership cancellations are handled over the phone so that we can securely verify account details, answer any final questions, and gather valuable feedback that helps us improve our service. The process itself is straightforward, with calls averaging around just two minutes. There is no requirement to remain a member, and any offers discussed are simply presented as options.
Our team genuinely enjoys speaking with members, whether they are staying with us or choosing to leave, and we aim to make the process as efficient and helpful as possible.
Thank you for having been a member, and we wish you all the best.
Kind regards,
Sophie
Memberships Executive
I ordered a one-off box and it arrived…
I ordered a one-off box and it arrived promptly. Cancelling the subscription was quick and easy, with Bianca being really helpful.
4 czerwca 2026
Opinia niezależna
I had emailed to cancel this…
I had emailed to cancel this subscription, was emailed in return and asked to phone in and cancel my subscription. I was advised I would be offered alternative options but I persevered and it was agreed with Anna to cancel my subscription and I asked to be sent an email to confirm the cancellation, this was duly received.
3 czerwca 2026
Opinia niezależna
Anna was very helpful thank you
3 czerwca 2026
Opinia niezależna
UPDATED I have been a member for a very long…
UPDATED
thank you Yasmine for your response, it is a shame you did not reply to my messages sent via your contact us page on your website.
I am not sure how you can say it is £60 worth of gin and other bits in the box, but that is another point.
whilst I appreciate you take the money early, you would also as a business know fully how many orders you have to fulfil, if you cant cope with the amount of subscriptions, you should be transparent with subscribers and say there is a problem getting the boxes out, but nothing is ever said.
I would actually think your business is easier to manage as you know how many orders you have for delivery at the beginning of the month, you have collected the money, you have enough time to spend the money, if this is why you are collecting the money so early, plenty of other subscription companies do not have the problems you have. There are plenty of delivery companies as well who could be called upon to deliver at short notice the boxes that would appear to have been late being boxed up, or that you have not actually purchased the goods.
sorry I cannot see why when you take payment on the 23rd May that the Gin box is not delivered or at least notified of a delivery on the 1st of June, I still have not had any notification of delivery, so can only see that what was the Craft Gin Club which has now been re-named, have not even dispatched the June box which is worrying
also the only response I have had is because of a complaint review
ORIGINAL REVIEW BELOW
I have been a member for a very long time, have a regular monthly subscription, whilst it used to be really good, now it is not good value for money, it is cheaper to buy the gin you want to try, too many gins are made for them, yes you get some nice nibbles and some tonic's etc, but you could buy a decent bottle of gin, high end tonics for far less money than the subscription.
my biggest problem is delivery, they take your money very early in the month before, but delivery is never on or near the 1st of the following month, I am still waiting on Junes box, even though payment was taken on the 23rd May
it is impossible to contact them by phone, you have to message and with the new website it can only be found by saying you want to subscribe.
really poor service, it is better to go an buy the gin you want and the mixers you want, when you want them, not being charged a premium and not getting delivery.
3 czerwca 2026
Opinia niezależna
Odpowiedź od The Curious Drinker
Hi Deborah,
Thank you for updating your review.
I'm sorry to hear that you're still feeling disappointed with your experience.
In terms of value, we're always happy to provide a full breakdown of the contents of any box. Our monthly boxes cost £47, and the combined retail value of the products included is consistently over £60. Alongside the featured spirit, members receive premium mixers, snacks, tasting notes, cocktails and exclusive products that are often unavailable elsewhere. We're proud of the value we provide and, over the years, have continued to increase both the quantity and quality of what's included in our boxes.
Regarding payments and deliveries, we charge members on the 23rd of each month so that we can consistently deliver boxes within our advertised delivery window of the 1st–7th of the following month. This isn't because we're unable to manage demand; it's a deliberate process that allows us to maintain a reliable and consistent service for all members. The benefit of this approach is that members always know exactly when they'll be charged and when they can expect their box to arrive.
As a premium subscription club, we dispatch and deliver thousands of boxes within a very specific timeframe each month. Our systems and processes are designed to ensure deliveries remain consistent throughout the year, including during weekends, bank holidays and peak periods.
With regards to your June box, we are still within the advertised delivery window. While we appreciate you're eager to receive it, the 1st of the month is not the promised delivery date; our commitment is delivery between the 1st and 7th of each month.
I've also checked your account and can see that you contacted us yesterday. Our Membership Team aims to respond to all emails within 48 hours, and someone will be in touch with you as soon as possible.
We genuinely value your long-standing membership and appreciate your feedback, even where we may disagree. We hope we'll have the opportunity to address your concerns directly and restore your confidence in the club.
Kind regards,
Yasmine
Head of Customer Service
The boxes were great but cannot cancel online now.
The boxes were great. The customer person I spoke to, Anna, was great too. However, not being able to cancel online now is a big step back. You have to call now and go through a pre scripted conversation. As someone who cannot really speak now due to disability, I think this is appalling. I explained all of this in an email but was told by a return email that I had no other option. It causes me pain to speak but that is what I had to do. Accessibility should be considered by all companies.
3 czerwca 2026
Opinia niezależna
Subscription and Cancellation Headache
The company forces you into a subscription without your consent and then cancellation become a hassle where you have to call their team to help you cancel the subscription you were not aware of.
3 czerwca 2026
Opinia niezależna
Odpowiedź od The Curious Drinker
Hi Samuel, Thank you for sharing your feedback.
We'd like to clarify that memberships are never added without consent. Customers must actively select and agree to the membership during the sign-up process before any subscription is created.
Regarding cancellation, we ask members to call our team so we can process the request immediately, answer any questions, and gather valuable feedback on their experience. The process is straightforward, with calls averaging around two minutes, including any wait time.
We're sorry if this wasn't your experience, and if there has been any misunderstanding regarding your membership, we'd welcome the opportunity to look into it and help resolve any concerns.
Kind regards,
Sophie
Memberships Executive
Very hard to cancel subscription…
Very hard to cancel subscription membership. They try every tactic to keep you when trying to cancel online. Then they still keep the subscription going. Calling via telephone involves loads of questions etc. very time consuming. Just buy gin from somewhere else
Reply says it’s a call to cancel but they have an option to do it online which doesn’t work so obviously the website needs updated to remove this and a clear easy link to the telephone number provided. Very hard to find and time consuming. Should be much easier
3 czerwca 2026
Opinia niezależna
Odpowiedź od The Curious Drinker
Hi There, Thank you for your feedback. We're sorry to hear that cancelling your membership felt frustrating.
To clarify, the only requirement for cancelling a membership is a quick phone call to our team. Our average call time, including any wait time, is around two minutes. We use this process because we genuinely value the opportunity to speak directly with our members, gather feedback, answer any final questions, and ensure everything is handled correctly and immediately.
While we may ask a few questions to understand your experience and see if there's anything we can help with, there is absolutely no obligation to continue your membership. If a cancellation wasn't processed as expected, we'd be happy to investigate that further.
We appreciate all feedback, as it helps us continue improving the experience for our members.
Kind Regards,
Sophie
Memberships Executive
No box no refund shocked money taken…
No box no refund shocked money taken from my account with no warning read the small print on joining !
You can’t cancel subscription from website other companies give you prior notification of money to be taken you can then cancel or pause
23 maja 2026
Opinia niezależna
Odpowiedź od The Curious Drinker
Hi Mrs Julies, Thank you for your review.
Our subscription operates on a fixed monthly schedule: payments are taken on the 23rd of the month prior to delivery, and boxes are dispatched during the first week of the delivery month. Your June box is currently due for delivery this week, so please keep an eye on your tracking updates.
As with many subscription services, payments are collected on the same date each month to provide a clear and consistent billing schedule. These payment dates, delivery windows, and cancellation terms are outlined during sign-up and within our Terms & Conditions.
Once a box has been fulfilled and payment has been processed, we are unable to cancel that month's order. However, customers are never obliged to keep a box they no longer want. In line with our returns policy, unopened boxes can be returned to us.
We appreciate all feedback, but we feel it's important to clarify that your June box is currently in transit and has not been missed.
Kind Regards,
Sophie
Memberships Executive
Scam website doesn't let you cancel
The website sends you in loops when you try to cancel. I've cancelled three times and they are still insisting that my membership is still active. Don't even try or you will be stuck.
2 czerwca 2026
Opinia niezależna
Odpowiedź od The Curious Drinker
Hi Aidan, Thank you for your review.
We've looked into your account and can see that you have contacted us once, yesterday, regarding cancellation, at which point we promptly replied with our cancellation process and instructions.
Our cancellation procedure is clearly communicated, and we have no record of three separate cancellation requests being received from you.
We understand that not everyone will agree with our cancellation method, but we do not send customers in circles or deliberately keep memberships active against their wishes. If a membership remains active, it is because the cancellation process has not yet been completed.
If you believe there has been a misunderstanding or you have additional correspondence that we have not received, please contact us directly and we will be happy to review it with you.
Kind Regards,
James,
Memberships Executive
Very helpful
Very helpful, friendly assistant who completed my request quickly and professionally
2 czerwca 2026
Opinia niezależna
Every delivery feels like a little…
Every delivery feels like a little treat! Great quality of gins from independent distilleries I wouldn't have discovered otherwise. Quick and helpful customer service too
19 maja 2026
Opinia niezależna
Amazing drinks and really good value
Amazing drinks and really good value. Got a cocktail box delivered over the weekend and it was phenomenal.
30 maja 2026
Opinia niezależna
Cancellation
Desmond took my call re: cancelling my membership, he was Very helpful, polite and professional. No hard sell to make me stay just an enquiry into why I wanted to leave.
2 czerwca 2026
Opinia niezależna
I’m a bit disappointed with this the…
I’m a bit disappointed with this the actual gin boxes are pretty good however cancelling was a commotion as it can’t be done online. I kept emailing customer service and no response. I tried calling and was in a long queue so accepted the option to get someone to call me back …they didn’t and I got charged for another box. I set an Alarm to call customer services and managed to get through and cancel when I said I was disappointed I was advised to email customer services …. No response again
Loads of spam emails and even an email asking ne how my experience was after I contacted customer service but no ACTUAL customer service 😢
2 czerwca 2026
Opinia niezależna
Very helpful
Anna was very pleasant and helpful. However, I would prefer to have been able to cancel my subscription online. Seems strange and unnecessary to not be able to do that.
1 czerwca 2026
Opinia niezależna
Hard to cancel membership
I used to love this company but nowadays I do not think the value is the same. The new website does not give any member reward information and it is impossible to cancel membership on line. Once you manage to get through a long recorded message (twice or more times) the staff are helpful and pleasant but obviously trained to try to keep you as a member. Time to go.
1 czerwca 2026
Opinia niezależna
Avoid!
I have ordered from them products for £7.50 and on the next month I found out that I have a membership with them costs me £37/monthly. Yes, I know it was my mistake that I haven't read the little letters and because of this I been engaged with membership. I cancelled the membership,but they didn't make me a refund. Even in case that they still haven't sent the box for £37... I just want to warn the people to don't do my mistake! I'm so disappointed and I won't use never their service!
1 czerwca 2026
Opinia niezależna
Odpowiedź od The Curious Drinker
Hi Lilyana, Thank you for your review.
We're sorry to hear you're disappointed with your experience. However, we'd like to clarify a few points for anyone reading.
The Curious Drinker is a subscription club designed to help members discover exceptional craft gins, rums and other spirits they may never have come across otherwise. Membership details, pricing and billing frequency are clearly displayed during sign-up, and we remind customers multiple times throughout the registration process that they are joining a recurring subscription.
Following sign-up, we also send a series of welcome emails explaining how membership works, what to expect from future deliveries, and how to manage or cancel a subscription before the next shipment is processed.
As with most subscription services, once an order has been processed and reserved for fulfilment, it is not always possible to issue a refund simply because a member no longer wishes to continue. That said, you are never stuck with a box you don't want, you can simply return it.
We're proud to support independent distilleries and introduce our members to exciting spirits from producers they might otherwise never discover. While we're sorry the service wasn't the right fit for you, we appreciate you giving us a try and wish you all the best.
Kind Regards,
Sophie
Memberships Executive
Great selection
29 maja 2026
Opinia niezależna
Anna was very helpful and friendly
Anna was very helpful and friendly, dealt with my query quickly and efficiently.
1 czerwca 2026
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.