Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Cheap, fast shipping, safely packed and product exceeded my expectations. Order arrived 3 days after purchase and thats with the standard shipping so quick even with the covid delays going on! Amazing... Zobacz więcej

Oceniono na 1 z 5

criminals that double charged then refused return money then made lie pilot take review down for being defamatory when was not trust pilot are criminals who hide proper reviews dont use them!! remo... Zobacz więcej

Oceniono na 1 z 5

When my order arrived it was completely smashed in the box. It had not been correctly wrapped and I recorded myself opening it and took pictures as evidence, tried multiple times to get in contact via... Zobacz więcej

Oceniono na 5 z 5

Purchased a $400 dry herb vaporiser from TBS, they were willing to price match another advertised price as I preferred to shop with them. 1-2 weeks after receiving the vape, i noticed the mouthpiece... Zobacz więcej

Informacje dotyczące firmy

  1. Jedzenie, napoje i tytoń

Napisane przez firmę

Off Ya Tree presents The Bong Shop. Buy online, choose from Australia's biggest selection of bongs, pipes, papers, vaporizers, hookahs & accessories. The best brands including Waterfall, Pax, Tasty Puff, Elements, Volcano, Da Vinci, Piecemaker and Raw....


Dane kontaktowe

3,5

Średnia

Wynik TrustScore: 3.5 na 5

3 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Top seller, great customer service.

Super fast shipping (standard), 2 days from Canberra to Sydney.
Top customer service from Barry and very easy to deal with.
Very happy with the products.
Will definitely buy again from this online store.
5 stars.

23 czerwca 2021
Opinia niezależna
Logo The Bong Shop

Odpowiedź od The Bong Shop

Hey Stu, thanks so much for the wonderful review! We're so glad we could ship this out to you so fast and are glad that Barry was helpful!
Thanks so much for taking the time to write this, we really appreciate it!

Oceniono na 5 z 5

incredible customer service

incredible customer service - very prompt and were able to solve my issue quickly and free of charge. Barry, youre a champion. Highly, highly recommend!

11 czerwca 2021
Opinia niezależna
Logo The Bong Shop

Odpowiedź od The Bong Shop

Hey Kat, thanks so much for the lovely review, we really appreciate it and are glad you had such a great experience with Barry!

Oceniono na 5 z 5

I emailed the company in regards to a…

I emailed the company in regards to a product with a few different designs requesting that I could get one of each design as I ordered the amount that was correct and they swiftly replied and I got exactly what I wanted, great service, quick shipping, couldn’t be happier !

4 czerwca 2021
Opinia niezależna
Logo The Bong Shop

Odpowiedź od The Bong Shop

Thanks so much Jacob for such a nice review! Really glad we were able to help you out with getting different designs!

Oceniono na 5 z 5

Received our Bonsai Glass pipe as…

Received our Bonsai Glass pipe as promised with quick no nonsense shipping.
Pipe looked great, filled it up used it one night. Next morning pipe juice everywhere. Dropped Barry an email, he replied promptly using text book company policy. Photo was requested by Barry in order to verify damage. Wasn't impressed felt like I was being accused of dishonesty. Let him know that I wouldn't be sending a photo and would never purchase again from them. Barry returned my email with a great response and I supplied a photo. Next day I was notified of pending delivery, checked emails and a great email from Barry letting me know a replacement was on its way! Now that's impressive in this day and age. Barry your due diligence, honesty and prompt replies have ensured I will purchase happily from TBS again. Job well done! Barry you are worth more money!
Cheers
Andrew Hewes

3 czerwca 2021
Opinia niezależna
Logo The Bong Shop

Odpowiedź od The Bong Shop

Hey Andrew, cheers for the great review! So happy we could help sort that out for you! Really appreciate you taking the time to write this and hope you have a great day!

Oceniono na 1 z 5

Returns never even returned my email

After receiving my Ghost MV1 Vape in late January, it didn’t seem to be working - the battery wouldn’t hold charge even after charging over night and would flash the error sequence whenever I went to use it. I contacted the returns department who were very helpful and sent me a return label. I sent it off about 2 weeks after I had received it. I then didn’t hear back from them. So I emailed them asking for an update, and included my order number in the subject line. I then got a return email asking for my order number so they could “track [my order] down with [their] warehouse team” . I then returned their email that same day and didn’t receive a response. I sent another email a week later and then another email the week beyond that. It has now been another week after I sent my last email and STILL HAVEN’T RECEIVED A RESPONSE. I don’t even care about the item anymore I just want my money back. I expect an update ASAP.

5 kwietnia 2021
Logo The Bong Shop

Odpowiedź od The Bong Shop

Hi Jackson. Thankyou for your feedback. We are happy to see your complaint has already been fully resolved within a few days of this review with a full refund issued to you. We apologise for any inconvenience caused initially and hope that this resolution has completely resolved your complaint.

Oceniono na 5 z 5

Very impressed with delivery time the…

Very impressed with delivery time the four times I have purchased from this company. Good quality products sold and there has never been any items damaged or missing, packaged well and taken care of during delivery.

5 kwietnia 2021
Logo The Bong Shop

Odpowiedź od The Bong Shop

Hi James, thank you so so much for the wonderful review! I'm so glad to hear you've has such a great experience all 4 times and we hope to make the 5th one just as spectacular!

Oceniono na 5 z 5

Fast and Easy to navigate website,

Fast and Easy to navigate website,
Huge range of items, covering all basis from Rolling papers to vaporisers!!!
The prices are very competitive but the one thing that made me want to give a review was the rapid response time in receiving my order,then dispatching it and with express postage I had my new items within 24hrs of purchase, less than a day before I got them, unbelievable!!

5 kwietnia 2021
Logo The Bong Shop

Odpowiedź od The Bong Shop

Hi Dan, thanks so much for the positive review! We're so glad that we were able to ship to you so quickly and we hope you're loving and enjoying your products!

Oceniono na 3 z 5

Just wish one can get parts when things…

Just wish one can get parts when things break

2 kwietnia 2021
Logo The Bong Shop

Odpowiedź od The Bong Shop

Hi Sharon

Currently there are some global supply chain issues with key suppliers caused by the Covid outbreak still affecting many business' world wide. We are as keen as you to be fully re stocked. Please be aware many items we are trying to source as quickly as possible to have as many options available online as possible, as soon as we can!

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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