Really bad. The wedding asked every member of the party to pay for their own rental, which was insanely expensive for what we got. Over $350 for a set of cheap wool, cheap cotton, and shoes with... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
As a groom, by far one of the biggest headaches with the wedding was dealing with this company. I would recommend staying away from them and giving yourself a little more peace of mind. We had coun... Zobacz więcej
My second experience with the black tux was not good. I was fitted and a few adjustments were made based on the tux I rented the previous year. When I went to pick up the tux, they didn’t even ask if... Zobacz więcej
Been in countless weddings that have used Black Tux and never once had any issues. Site is easy to use and intuitive. Items come super quick. Return instructions easy to follow. Customer service is in... Zobacz więcej
Informacje dotyczące firmy
- Sklep z odzieżą męską
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Informacje przekazane przez różne źródła zewnętrzne
The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.
Dane kontaktowe
1515 4th Street, 90401, Santa Monica, Stany Zjednoczone
- +1 844-454-5947
- support@theblacktux.com
- theblacktux.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Listen this one me and my grooms fist…
Listen this one me and my grooms fist ever tux and all fittings and everything was done with ease and the pricing was as good as you’re going to get anywhere. Getting the box my eyes lit 🔥 up but once I say the words saying let me out of here I knew it was going to be on point thank you and I’m allready looking for a tux for my friends wedding I’ll be back
Simple Process and Quality Materials
I really enjoyed working with The Black Tux because of the ease and simplicity of the process with a large group. It was so easy to sign up and select the items I wanted myself and my party to wear. The hardest part is really getting your measurements into the site, but that wasn't hard at all really. They ship the suit to you quickly - in my case at least because I bought it - and the fit was just great, and the materials were quality. The men in my party also really liked their suits. Overall, it was a very easy process, and I would totally recommend it.

Odpowiedź od The Black Tux
Just about as simple as could be
Just about as simple, easy, fast and efficient as could be imagined. This company has the clothing rental process perfected down to the minute detail….even included the return mailing label. Highly recommended.

Odpowiedź od The Black Tux
Life gets busy
Life gets busy. Email communication from BT was timely. Instructions on web site were fairly simple. BT got the outfit to me in plenty of time before the wedding. Everything fit, so no hassle with fixes. Return process was simplified. Follow from BT was a bonus.

Odpowiedź od The Black Tux
Overall a great experience
Overall a great experience. The fitting appointment was easy to make and went smoothly. He was great to work with. They didn't have the original jacket I wanted so had to go with second choice, but still looked good. Arrived on the day it said I would, tried on immediately and needed a jacket one size bigger. Requested replacement that night. Process very easy, only issue I had was that I had to by an extra $20 to make sure I got it in time for the event. Otherwise, it arrived in time and everything looked great! My daughter was very happy!

Odpowiedź od The Black Tux
Easy and convenient
My son was in his cousins Quince. All the information was sent to us. The directions were easy to follow. I love that I didn’t have to go take him to get him measured and pick up his tux. It was mailed directly to our home and super easy to follow instructions to return the tux as well. I would definitely use them again.

Odpowiedź od The Black Tux
This was probably the single worst…
This was probably the single worst experience I’ve ever had with a retailer.
1.) I was charged to rent a tux I was assured would be sized correctly…it was not and had to be altered. Understanding that I would have to buy the jacket, I was offered a $15 voucher…for alterations that cost me $85. I then found out that even though I BOUGHT THE JACKET (for $220) I would not be reimbursed for renting the jacket ($119 initial expense). So I paid to rent AND buy the same tux jacket.
2.) the Groom’s tuxedo didn’t fit, showed up missing components that were paid for and showed up dirty.
3.) another Groomsman got a shirt that was the wrong size, and returned it only to get another shirt that was the wrong size.
4.) customer service was wildly unhelpful, and completely apathetic to the fact that these rentals were to facilitate a major event in someone’s life and that this additional stress didn’t help the situation at all.
I would not recommend this service to ANYONE, for any event. Wildly disappointed doesn’t even begin to explain it.

Odpowiedź od The Black Tux
Renting Experience
The Tux was well made. I found the jacket to run a little small and needed a larger one sent. That was a very simple process on-line and the new one arrived promptly. Returning the items was simple as well. All in all for a total digital experience it was very smooth and easy.

Odpowiedź od The Black Tux
The suit was great! 100% recommend.
The suit was great! I’m glad back tux gives the ability to try on a suit before the day of the event. I was able to get the correct sizes, after I spoke to customer service - they were able to do some alterations on the length of the arms. After all the suit came and it fit beautifully!
Also I tried other suits for different rental companies, and let me tell you the quality of back tux is unparalleled.

Odpowiedź od The Black Tux
I was measured at Nordstrom Dept
I was measured at Nordstrom Dept. Store . That was a appointment made. Everyone there was helpful and the measurements went in minutes,worth the time because the exact date they gave it was 2 days earlier.lenghthd were perfect, and good thing I tried jacket in at store. Shoes perfect with a bit of a stretching. I liked the shoes so much I purchased them after the Wedding tuxedo rental.Almost bought jacket n pants too.. but money a bit tight, had another wedding the next week. Used the shoes again.SO SIMPLE, packed well and the return was so smooth just put back in box it came in … peel label and return label is there! UPS STORE DONE! In minutes! Thanks for being so professional.

Odpowiedź od The Black Tux
Great first time experience with Black Tux
Great first time experience with Black Tux. I had to order a suit for a wedding so I opted to rent it. I was able to easily schedule time to get my sizing done and the customer service and care in person was on point! I got confirmation of my order and received it with plenty of time to spare before the wedding. As a groomsmen, it was important for me to look good so when the size was a little off, they were able to send me a new sized suit jacket. Shipping it back was simple too. Highly recommended!

Odpowiedź od The Black Tux
Fitting my father into a suit
I had to get me father with limited mobility into a suit. I was able to do the try on first and get the right fit for the event. It was perfect and they had a big enough size for him. It arrived in plenty of time, I would highly recommend.

Odpowiedź od The Black Tux
Easy order process, quick ship on replacements
The suit was nicely tailored, light-weight wool. The first jacket did not fit well, but replacement came quickly and fit wonderfully. The whole wedding party used the service and they were able to fit all the different sizes and shapes very well.

Odpowiedź od The Black Tux
Great customer service
Great customer service! And a clear set of policies. Very happy with this service and will continue to use in the future!

Odpowiedź od The Black Tux
Love the style
Love the style, but not affordable for average person

Odpowiedź od The Black Tux
The response time and delivery of an…
The response time and delivery of an item that i needed to change was quick and correct. The online examples of the different types of sizes was also extremely helpful.
My one suggestion is to offer shirt sleeves in a 34. You only offer 33 and 35.

Odpowiedź od The Black Tux
Best company to rent from
I've used black tux twice now and highly recommend it. They provide great quality and the process is very simple. Getting a replacement if something doesn't fit is very easy to do.

Odpowiedź od The Black Tux
The customer service is top notch
The customer service is top notch. I really enjoyed wearing the Tux for my buddy's wedding. Did you know that you can go to a tailor to adjust the seams? neat.

Odpowiedź od The Black Tux
Quality suit and Customer Service
Great looking tux and shoes. Had an issue with the dress shirt, and Kenneth, at customer service, went above the call of duty to ensure a better quality and size was express shipped before the event. Return process was also very simple.

Odpowiedź od The Black Tux
Great overall experience
I highly recommend The Black Tux. The quality of the suits and the fit were fantastic. What made our experience amazing was the customer service and how easy the shipping and returns were.

Odpowiedź od The Black Tux
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