The Black Tux Recenzje 

1408
•
Wynik TrustScore: 2.5 na 5

2,5

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Really bad. The wedding asked every member of the party to pay for their own rental, which was insanely expensive for what we got. Over $350 for a set of cheap wool, cheap cotton, and shoes with... Zobacz więcej

Oceniono na 1 z 5

As a groom, by far one of the biggest headaches with the wedding was dealing with this company. I would recommend staying away from them and giving yourself a little more peace of mind. We had coun... Zobacz więcej

Oceniono na 2 z 5

My second experience with the black tux was not good. I was fitted and a few adjustments were made based on the tux I rented the previous year. When I went to pick up the tux, they didn’t even ask if... Zobacz więcej

Oceniono na 5 z 5

Been in countless weddings that have used Black Tux and never once had any issues. Site is easy to use and intuitive. Items come super quick. Return instructions easy to follow. Customer service is in... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep z odzieżą męską
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  3. Sklep odzieżowy

Informacje przekazane przez różne źródła zewnętrzne

The Black Tux is changing the suit rental game. We offer the finest fabrics, the best selection, and a guaranteed fit, all entirely online. The result? The highest quality suit, sized to your frame, shipped for free, straight to your door.


Dane kontaktowe

2,5

Słaba

Wynik TrustScore: 2.5 na 5

1 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,5

Wszystkie recenzje

(1408)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
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Oceniono na 5 z 5

Listen this one me and my grooms fist…

Listen this one me and my grooms fist ever tux and all fittings and everything was done with ease and the pricing was as good as you’re going to get anywhere. Getting the box my eyes lit 🔥 up but once I say the words saying let me out of here I knew it was going to be on point thank you and I’m allready looking for a tux for my friends wedding I’ll be back

2 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Simple Process and Quality Materials

I really enjoyed working with The Black Tux because of the ease and simplicity of the process with a large group. It was so easy to sign up and select the items I wanted myself and my party to wear. The hardest part is really getting your measurements into the site, but that wasn't hard at all really. They ship the suit to you quickly - in my case at least because I bought it - and the fit was just great, and the materials were quality. The men in my party also really liked their suits. Overall, it was a very easy process, and I would totally recommend it.

10 listopada 2023
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

So glad to hear that, Bobby! Thank you for letting us be a part of your event.

Oceniono na 5 z 5

Just about as simple as could be

Just about as simple, easy, fast and efficient as could be imagined. This company has the clothing rental process perfected down to the minute detail….even included the return mailing label. Highly recommended.

18 listopada 2023
Opinia niezależna
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Odpowiedź od The Black Tux

Thank you for the feedback, Reg. We love hearing about our customers’ experiences, and we’re glad everything went smoothly.

Oceniono na 5 z 5

Life gets busy

Life gets busy. Email communication from BT was timely. Instructions on web site were fairly simple. BT got the outfit to me in plenty of time before the wedding. Everything fit, so no hassle with fixes. Return process was simplified. Follow from BT was a bonus.

18 listopada 2023
Opinia niezależna
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Odpowiedź od The Black Tux

So glad to hear that, Melvin! Thank you for letting us be a part of your event.

Oceniono na 5 z 5

Overall a great experience

Overall a great experience. The fitting appointment was easy to make and went smoothly. He was great to work with. They didn't have the original jacket I wanted so had to go with second choice, but still looked good. Arrived on the day it said I would, tried on immediately and needed a jacket one size bigger. Requested replacement that night. Process very easy, only issue I had was that I had to by an extra $20 to make sure I got it in time for the event. Otherwise, it arrived in time and everything looked great! My daughter was very happy!

17 listopada 2023
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

Thank you for the feedback, Matt. We love hearing about our customers’ experiences, and we’re glad everything went smoothly.

Oceniono na 5 z 5

Easy and convenient

My son was in his cousins Quince. All the information was sent to us. The directions were easy to follow. I love that I didn’t have to go take him to get him measured and pick up his tux. It was mailed directly to our home and super easy to follow instructions to return the tux as well. I would definitely use them again.

11 listopada 2023
Opinia niezależna
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Odpowiedź od The Black Tux

So glad to hear that, Valerie! Thank you for letting us be a part of your event.

Oceniono na 1 z 5

This was probably the single worst…

This was probably the single worst experience I’ve ever had with a retailer.

1.) I was charged to rent a tux I was assured would be sized correctly…it was not and had to be altered. Understanding that I would have to buy the jacket, I was offered a $15 voucher…for alterations that cost me $85. I then found out that even though I BOUGHT THE JACKET (for $220) I would not be reimbursed for renting the jacket ($119 initial expense). So I paid to rent AND buy the same tux jacket.

2.) the Groom’s tuxedo didn’t fit, showed up missing components that were paid for and showed up dirty.

3.) another Groomsman got a shirt that was the wrong size, and returned it only to get another shirt that was the wrong size.

4.) customer service was wildly unhelpful, and completely apathetic to the fact that these rentals were to facilitate a major event in someone’s life and that this additional stress didn’t help the situation at all.

I would not recommend this service to ANYONE, for any event. Wildly disappointed doesn’t even begin to explain it.

18 listopada 2023
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

Sorry for the trouble, Joshua. Please email us at socialsupport@theblacktux.com referencing your Trustpilot review, and we'll have someone touch base with you immediately.

Oceniono na 5 z 5

Renting Experience

The Tux was well made. I found the jacket to run a little small and needed a larger one sent. That was a very simple process on-line and the new one arrived promptly. Returning the items was simple as well. All in all for a total digital experience it was very smooth and easy.

27 października 2023
Opinia niezależna
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Odpowiedź od The Black Tux

So glad to hear that, Chuck! Thank you for letting us be a part of your event.

Oceniono na 5 z 5

The suit was great! 100% recommend.

The suit was great! I’m glad back tux gives the ability to try on a suit before the day of the event. I was able to get the correct sizes, after I spoke to customer service - they were able to do some alterations on the length of the arms. After all the suit came and it fit beautifully!

Also I tried other suits for different rental companies, and let me tell you the quality of back tux is unparalleled.

13 października 2023
Opinia niezależna
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Odpowiedź od The Black Tux

So glad to hear that, Joe! Thank you for letting us be a part of your event.

Oceniono na 5 z 5

I was measured at Nordstrom Dept

I was measured at Nordstrom Dept. Store . That was a appointment made. Everyone there was helpful and the measurements went in minutes,worth the time because the exact date they gave it was 2 days earlier.lenghthd were perfect, and good thing I tried jacket in at store. Shoes perfect with a bit of a stretching. I liked the shoes so much I purchased them after the Wedding tuxedo rental.Almost bought jacket n pants too.. but money a bit tight, had another wedding the next week. Used the shoes again.SO SIMPLE, packed well and the return was so smooth just put back in box it came in … peel label and return label is there! UPS STORE DONE! In minutes! Thanks for being so professional.

5 listopada 2023
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

Thank you for the feedback, John. We love hearing about our customers’ experiences, and we’re glad everything went smoothly.

Oceniono na 5 z 5

Great first time experience with Black Tux

Great first time experience with Black Tux. I had to order a suit for a wedding so I opted to rent it. I was able to easily schedule time to get my sizing done and the customer service and care in person was on point! I got confirmation of my order and received it with plenty of time to spare before the wedding. As a groomsmen, it was important for me to look good so when the size was a little off, they were able to send me a new sized suit jacket. Shipping it back was simple too. Highly recommended!

29 października 2023
Opinia niezależna
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Odpowiedź od The Black Tux

So glad to hear that, A G! Thank you for letting us be a part of your event.

Oceniono na 5 z 5

Fitting my father into a suit

I had to get me father with limited mobility into a suit. I was able to do the try on first and get the right fit for the event. It was perfect and they had a big enough size for him. It arrived in plenty of time, I would highly recommend.

28 października 2023
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

Thank you for the feedback, Kandi. We love hearing about our customers’ experiences, and we’re glad everything went smoothly.

Oceniono na 5 z 5

Easy order process, quick ship on replacements

The suit was nicely tailored, light-weight wool. The first jacket did not fit well, but replacement came quickly and fit wonderfully. The whole wedding party used the service and they were able to fit all the different sizes and shapes very well.

28 października 2023
Opinia niezależna
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Odpowiedź od The Black Tux

So glad to hear that, Amanda! Thank you for letting us be a part of your event.

Oceniono na 5 z 5

Great customer service

Great customer service! And a clear set of policies. Very happy with this service and will continue to use in the future!

22 października 2023
Opinia niezależna
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Odpowiedź od The Black Tux

So glad to hear that, Savannah! Thank you for letting us be a part of your event.

Oceniono na 3 z 5

Love the style

Love the style, but not affordable for average person

28 października 2023
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

Thank you for the feedback. We love hearing about our customers’ experiences.

Oceniono na 4 z 5

The response time and delivery of an…

The response time and delivery of an item that i needed to change was quick and correct. The online examples of the different types of sizes was also extremely helpful.
My one suggestion is to offer shirt sleeves in a 34. You only offer 33 and 35.

28 października 2023
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

Thank you for the feedback, Sterling. We love hearing about our customers’ experiences, and we’re glad everything went smoothly.

Oceniono na 5 z 5

Best company to rent from

I've used black tux twice now and highly recommend it. They provide great quality and the process is very simple. Getting a replacement if something doesn't fit is very easy to do.

28 października 2023
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

So glad to hear that, Mike! Thank you for letting us be a part of your event.

Oceniono na 5 z 5

The customer service is top notch

The customer service is top notch. I really enjoyed wearing the Tux for my buddy's wedding. Did you know that you can go to a tailor to adjust the seams? neat.

28 października 2023
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

Thank you for the feedback, Michael. We love hearing about our customers’ experiences, and we’re glad everything went smoothly.

Oceniono na 5 z 5

Quality suit and Customer Service

Great looking tux and shoes. Had an issue with the dress shirt, and Kenneth, at customer service, went above the call of duty to ensure a better quality and size was express shipped before the event. Return process was also very simple.

22 października 2023
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

So glad to hear that, Charlie! Thank you for letting us be a part of your event.

Oceniono na 5 z 5

Great overall experience

I highly recommend The Black Tux. The quality of the suits and the fit were fantastic. What made our experience amazing was the customer service and how easy the shipping and returns were.

24 października 2023
Opinia niezależna
Logo The Black Tux

Odpowiedź od The Black Tux

So glad to hear that, John! Thank you for letting us be a part of your event.

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