thebigword Recenzje 

I have recently started working for them as a MoJ interpreter. The stingiest company I have ever worked for. Badly organised, inefficient and exploiting interpreters in all the possible ways.
Despite the struggle to provide enough interpreters, they still refuse to pay the adequate rates or even to cover the travel. We basically have to bаrgain for every penny before accepting the bookings. When it comes to Justice sector bookings, this situation is unacceptable, by paying extremely low rates, the company will only provide unexperienced or less qualified interpreters who are willing to agree to work under such conditions. And it subsequently will affect the quality of the services and the outcome for the majority of clients. This company should be thoroughly investigated, public inquiry needs to be conducted, as it has been done with Da languages.

thebigword is a scam agency! They employ interpreters from all over the world, but don't pay them. No one answers emails no one knows anything about your wages. The CEO and the global manager are corrupted crooks, milking the system while exploiting hundreds of thousands poor interpreters trying to make their living, but don't receive any wages from the SCAM thebigword money laundry agency, who charging the clients £260 per hour yet pay 0 to their interpreters! Disgusting criminals!

If could give no stars I would. Twice they have let us down for a court hearing booking that has to keep being rebooked and now taken over a year. Costing us money for solicitors and court costs. Worst company ever. Suppose to give 24 hours notice we barely had 12 hours with loss of work pay. Asked for complaints email and it was wrong. Stay clear

As a previous interpreter, I was exploited. Terrible Paying less and asking for more

If you cannot find the address, you face a chargeback. Finding homes is a big challenge and costly. It goes from your date, and the hourly rate used to be £14. You spend at least one hour to go and one hour to come back, and you work for one hour plus your expenses for £14 or £16!!!!

-4* . This company are actually useless. My workplace (Government run) use these idiots and can never fulfill requirements. PLEASE, PLEASE find someone else, these people will let you down. Absolute garbage. I'm actually trying to convince my workplace to go elsewhere. They are quite happy to take your money but will never fulfill what is asked. BEWARE.

This business pockets £95 out of every £100 charged to their customer; the interpreter gets hardly ££12 per hour; since the customer pays around £280 per hour, you can see that the interpreter acts as a SLAVE to the business, no more, no less. Disgusting business model, helping the modern/contractual slavery to grow.No spine here, at all. Avoid!

Awful company to deal with. They have cancelled my interpreter 24h before my theory exam. I now have to wait another month before I can retake the exam and all they can say is sorry we can give you the money back. They should be accountable for causing inconvenience to people and offer discounts if they cancel their interpreter service at short notice.

The Big Word try not to pay for the jobs done at all cost.
They take over 2 months to pay the first invoice.
They take 2 months to pay any invoice including the transportation costs if the interpreter had to paid for it in advance to go to completed the job.
They have low rates.
Their "call centre" is based in India and it is a nightmare to talk to these people in English over the phone.
There is not a direct number for HR nor the invoice dept., the only communication is via email, which they take many days to answer one email.
The Big Word should be investigated for their labour malpractice and mistreatment to their freelancers.
This company should not have contracts with the minister of justice, NHS and any other company that is subsidised by the taxpayers.
To cut it short, they are the worst company ever and avoid to work for The Big Word.

They outsource and pay £10.00 per 1000 words to some translators who do not live in the UK. They should be investigated for not employing interpreters and translators in the UK but instead outsourcing to make more profit.

Na drie opdrachten voor thebigword te hebben uitgevoerd, wacht ik inmiddels meer dan twee maanden op betaling van mijn facturen. Ondanks tientallen telefoontjes en e-mails worden beloften herhaaldelijk niet nagekomen. Iedere keer werd mij verzekerd dat de betaling direct zou plaatsvinden, maar deze beloften zijn nooit waargemaakt.

Gezien deze aanhoudende problemen en de onbetrouwbare communicatie, heb ik besloten nooit meer samen te werken met thebigword. Ik adviseer anderen om zeer voorzichtig te zijn bij het aangaan van opdrachten met dit bedrijf.

De communicatie met medewerkers van thebigword is teleurstellend en hun beloften worden niet nagekomen. Dit is uiterst frustrerend en maakt het moeilijk om vertrouwen te houden in verdere samenwerking. Ik raad anderen aan om voorzichtig te zijn in hun zaken met thebigword, gezien deze onvervulde beloften.

I have completed three assignments for thebigword but unfortunately I have been waiting for payment of my invoices for over two months. Despite repeated phone calls and emails the payment has not been made. Although I have been repeatedly promised that payment would be processed immediately, these promises have not been kept.

The communication with thebigword staff has been disappointing and their promises have not been kept. This is extremely frustrating and makes it difficult to maintain confidence in further cooperation. I would advise others to be cautious in their dealings with thebigword given these unfulfilled promises.

DO NOT WORK FOR THIS AGENCY. This is the worst agency I have worked with. Reasons not to work for them:
They won't pay you unless you invoice them within 60 days - if not, your jobs will be zero valued.
If Service provider don't attend the booking, YOU need to ring them every 20min or so check if there has been any update on the other side.
Their customer service is terrible.
Their invoicing system is terrible.
The onboarding process was a nightmare
They force you to do 3 hours training on Ministry of Justice but won't smoothly take you through to the on boarding step by step - you need to keep chasing them.
You won't get a response unless you chase and chase or send a formal complain.
I have not been paid for 3 jobs I did because it went over 60 days but I was not aware of this at all as no one has has a policy like this. I have now left this agency and will never work for them again!

Hello,

I wish I could give them no star, I am writing this with great regrets for those who are currently working with the Big word or thinking of becoming free lance interpreter, Translator or transcriber.

Please read my short journey with the Bigword so far.

I have recently started to transcribe calls and successfully completed 29 projects and then raised invoices 20 days ago but I haven’t been paid, I have also sent emails to invoicing team no reply, I have complained to recruiter and had no answer and on top of that I have sent numerous emails to their “so called” Project Managers, who have no clue whatsoever, how their own system works.

Please note all their language titles are incorrect and which is kind of a deception. I happen to know few Asian languages which wasn’t difficult for me identify the language and transcribe.

The Big Word National operational manager admitted that they don’t have the language identifier, so the calls are titled on the basis of one’s ethnicity or the sound of it.

The interpreter/transcriber pick up the project if it is not relevant to their specialised language they notify the project manager and receive no reply, system then automatically start sending you deadlines for the project you informed the project managers.

I have so far received awful customer service from IT department to Peoject managers and also invoicing team. So if you are thinking of doing this part time or full time you better of working for language line solutions, or online freelance platforms where you can raise the invoice yourselves to the organisation to take the middle man out.

I strongly recommend not to waste your time and energy into the bigword false promises and do not waste your time sending them emails, which seems to be not monitored.

Lastly, I do not recommend the Big word, please refrain, if you care about your time.

After all we all invest our time into something like this to earn money to support our families, which the Bigword doesn’t seem to understand or the people that are working for them because they get paid monthly.

Those are not paid for months should contact ombudsman.

Tolk aangevraagd voor CBR examen.
De tolk zat vertaling op haar telefoon te zoeken.
Vertaalde een vraag op 3 verschillende manieren.
Uiteindelijk met gebaren taal gesproken.
Belachelijk voor het geld dat je moet betalen.

Zeer slecht ik moest een tolk hebben voor theorie examen heb gereserveerd en betaald maar hoor niets meer terwijl de examedatum in zicht is dus moet het examen afzeggen en een nieuwe inplannen, blijkbaar hebben ze geen tolken.
ze zouden mij terug bellen maar niets meer en geld en examen kwijt schande

This company is awful! They never paid me when they said they would pay me, now I’m waiting on payment for over three months work of work. Nobody responds to emails asking where my pay is. I’d avoid them at all costs.

Customer service has improved recently. They respond quickly and now there is an improvement. The leadership must look after their employees well. Interpreters are working for them. In return, they must look after them.

The bad reviews are fully justified BUT since the last of the reviews, about May 2023, all the UK based co-ordinators were sacked and all the admin was transferred to India. Making things A LOT WORSE.
For over a decade interpreters had to tolerate ZERO increase in pay scales, then Covid gave them the pretext of a 15% REDUCTION !

I find that the customer service from the staff who work here is great - extremely positive and have been satisfied with the communication I have received.

I felt like a fool working for them for a short period but never got paid. We should have a joint claim and take them to court.