My first order was perfect, arrived quickly and all fine. Queries before ordering dealt with really well. Second order took 2 weeks and was not cut accurately. When I rang to explain, I was told send... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have used the store twice. We found the web site well laid out. Ordering was as hassle free as possible. Most importantly we got exactly what we expected, promptly. Our kitchen surfaces could serve... Zobacz więcej
Reakcja na opinię
Sales staff ... perfect ! Customer services staff ... perfect ! Product .... I've NO idea about it, because they used Tuffnells who have pretended to do a delivery twice now and are on the verge... Zobacz więcej
Reakcja na opinię
Needed two sheets of acrylic to replace glass broken in the recent wind storms, did not want glass again as my pet nearly cut himself walking on the shards. Older house the panes are not regular s... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Dostawca polietylenowych i plastikowych arkuszy
- Sklep z produktami plastikowymi
- Dostawca produktów plastikowych
Napisane przez firmę
A leading UK supplier of Cut to Size Plastic sheets for all your requirements.
Dane kontaktowe
3 Carriage Drive, DN4 5NT, Doncaster , Zjednoczone Królestwo
- 0114 3570329
- sales@theacrylicstore.co.uk
- theacrylicstore.co.uk
4,2
Dobra
229 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Dipika was amazing
Dipika was amazing, kept me updated all the way through even though I received the wrong order(not her fault), she was efficient and corrected the new shipment. 💯 for customer service - an asset to the company. I would use again
8 listopada 2022
Odpowiedź od The Acrylic Store
Thank you very much for your lovely feedback. We have personally passed this onto Dipika, she will be very pleased with your opinion.
Quality products with great customer service.
We have now been buying from The Acrylic Store for a while now and never had any issues. Product is very good quality and customer service great and always on hand to help out.
11 listopada 2022
Odpowiedź od The Acrylic Store
Thank you very much for your lovely and kind feedback. We appreciate this! We hope to keep meeting your expectations
Terrible company
Terrible company, god knows how they’re still in business with how it’s run. Placed my order on a Tuesday morning, which should’ve been ready for collection on the Friday. Drove to collect, on arrival said they didn’t have the material in stock, apologised and said it would be in stock next Tuesday and will be delivered to my home for my troubles.
After not hearing anything, I called the Thursday for an update, which I was told their machine had broke (bearing in mind this is a big warehouse so must deal with big orders) & that it “might” be fixed today or tomorrow, sounded like a load of rubbish but gave them the benefit of the doubt.
Called again the following Monday for another update, this time was told the wrong material had been ordered. Asked for a refund, let’s hope they can manage that. Do not use!
14 listopada 2022
Odpowiedź od The Acrylic Store
We sincerely apologise for the lack of notification, communications and all factors that made this process very difficult and frustrating for yourself.
Good product and very prompt delivery…
Good product and very prompt delivery but too expensive to be 5star for value.
12 listopada 2022
Odpowiedź od The Acrylic Store
Many thanks for your honest feedback
After an initial problem the company…
After an initial problem the company turned up trumps and solved the issue promptly. Very satisfied.
4 listopada 2022
Odpowiedź od The Acrylic Store
Fantastic news! Delighted to hear our Customer Service team were quick to action
Excellent customer service
Really helpful and the secretary went out of her way to help me collect my order when the warehouse was closed.
Full marks for quality of work and would definitely use again.
28 października 2022
Odpowiedź od The Acrylic Store
Thank you for taking the time to write this lovely review. We are pleased to hear that you were happy with the service received.
Superb service. very happy would use again without hesitation. I phoned the order through and the…
I phoned the order through and the goods arrived within a couple of days. The goods actually look better than what I was expecting.
7 listopada 2022
Odpowiedź od The Acrylic Store
Thanks for the 5 star review!
We are happy to hear that you were pleased with your order.
The first 2 was delivered broken and…
The first 2 was delivered broken and the customer was not happy!!!! Having to wait for 3 weeks
21 października 2022
Odpowiedź od The Acrylic Store
We sincerely apologise for the lack of notification, delivery and all factors that made this process very difficult and frustrating for yourself.
Good Service Arrived on time
Very good service arrived on time and in perfect condition, exactly to my specification.
2 listopada 2022
Odpowiedź od The Acrylic Store
Thank you for taking the time to write a review, we really appreciate your feedback!
Service was great.....just advuse…
Service was great.....just advuse customers better on where to collect. The ind. Estate is not well signed and the Company nane is different on the building.
31 października 2022
Odpowiedź od The Acrylic Store
Thank you for your review, we will take on board your comments.
Not impressed with service
Not impressed with service, sent drawings of my windows with number of pieces required, and sent wrong amount.
13 października 2022
Odpowiedź od The Acrylic Store
Many thanks for your feedback. We can see that this was a manual entry error on our part and this has been rectified by processing another order for the correct quantity. Again, we sincerely apologise for this error
Good value for money
Good value for money, easy to order, mirrors arrived as stated.
I ordered two acrylic mirrors. One was good but one was scratched. E-mailed the company and they replaced it immediately at no extra cost. Staff were polite and helpful.
Would recommend this company.
3 października 2022
Odpowiedź od The Acrylic Store
Thank you for your kind feedback. We are delighted to see that our Customer Service team rectified this for you promptly
Very efficient and helpful
3 października 2022
Odpowiedź od The Acrylic Store
Many thanks for your great feedback! We appreciate this.
Cut precisely to my dimensions and…
Cut precisely to my dimensions and safely delivered on time
27 września 2022
Odpowiedź od The Acrylic Store
Fantastic! Thank you for your feedback
Prompt service with correct over the…
Prompt service with correct over the phone with dimensions as quoted turning up.
20 września 2022
Odpowiedź od The Acrylic Store
Brilliant. Thank you for your review
Painful
Took 4 attempts to supply 10 small pieces!! Ridiculous 🤣 either wrong size or broken. Outstandingly bad.
16 września 2022
Excellent customer service and product
Customer service was excellent and the small mix up over one order, was very quickly resolved! Would definitely use again.
12 września 2022
Odpowiedź od The Acrylic Store
Many thanks for your honest feedback. We are thrilled to see our Customer Service Team resolved your issue promptly and efficiently
Online samples
I received samples that I ordered online, but they weren't the colours I requested. I requested 2 of each so that I could keep one and give the other to a customer. There was no note or email to advise of the change.
5 września 2022
Odpowiedź od The Acrylic Store
Have you advised Customer Service of this? If this is reported, the Team are able to investigate and rectify the issue.
Odpowiedź od The Acrylic Store
Pleased to see you are happy with your purchase
Ordered 2 oversized polycarbonate…
Ordered 2 oversized polycarbonate sheets. Excellent quality and delivered on time
5 września 2022
Odpowiedź od The Acrylic Store
Amazing! Thank you for your honest review
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