Tetrad Recenzje 145

Bought a tetrad constable grand and midi sofa 25 months ago. Complained about the seat cushions after 6 months. Completely flat. I contacted the shop I bought them in but no good. I have stuffed the seat cushions with 4 feather pillows each to fill them out which they have but very comfortable. The foam core is inferior low quality material and to thin. I am in the process of pricing new cushions. If it is not to expensive I will have to go this route as the sofa is so uncomfortable. But after 2 years and spending over €6000.00 on the sofas I feel this is not on. I would advise everyone to AVOID Tetrad sofas.

I bought two Bowmore Harris Tweed covered couches 5 years ago. I know this seems like a long time but the couches are rarely sat on and there is only myself and my wife in the household. The material on one of the couches started to fray about 6 months ago right at the point the material folds from the seating panel to the front of the couch.This has now developed into a hole around 10cm x 10cm. I contacted both the retailer and Tetrad and neither offered any help. So far the Tetrad customer service team have just said it’s out of the warranty period.
I strongly believe that the seating panel is under too much strain for this material. This is the cause of the Harris Tweed material starting to separate. I’m aware from other online reports that I am not the only customer to have had this problem. I feel my only recourse is to raise a small claims action and hope that a sheriff will agree with my way of thinking.
If you must buy from this company I would strongly suggest you stick to removable seating cushions.

We have a technician report that was commissioned by a sofa manufacturing company (unfortunately you will have to decide who this may be) and it tells us that UV in natural light (not direct sunlight) has caused our sofas to fade (they look to us like they have been left out in the rain for weeks), this is in less than 30 months. The report says "The technician found fading / discolouration of the fabric in all areas exposed to natural light. Items are next to large windows East and West facing so not fully exposed to direct sunlight". The manufacturer concludes that no manufacturing fault found.

The technician has told us "The report was written that the windows face east and West so NOT in direct sunlight. UV would however be the cause of the discolouration as there is nothing that you are doing (cleaning/colour transfer etc) that would cause this".

Within their conclusion that deterioration is caused by natural light and is not a manufacturing fault, are we experiencing a totally honest company confirming that if you expose their sofas to natural light and carefully look after them you can expect them to look knackered just after their Warranty expires in 2 years?

From the substance of their own report, is the manufacturers conclusion equal to a verdict from any manufacturer of any item saying, ‘similar to a banana, and almost as rapidly, ethylene in the natural air that is present in the room is causing your manufactured item to change colour, so this would not be a manufacturing issue’?

I must point out that we can only reference the manufacturers own report that natural light has caused the fabric to discolour in less than 30 months, and that although the manufacturer provided the fabric for the manufacturing process, they may not be attributable to the cause of premature discolouration as this may simply be accounted for by natural light naturally causing the materials they used to look atrocious in less than 30 months.

We've had various sofas (averaging about 5+ yrs duration before each change) and placed the same locations for over 33 yrs and never experienced such rapid fabric colour deterioration. Each of the previous sofas / suites were 'passed on' looking in a far far better condition and then went on to last longer and look better in their second home than these two shabby looking items possibly could, as they already need recovering.

We have had a footstool for a longer duration than our current sofas, (thankfully NOT from the same supplier), and this is covered in a similar fabric and that is more exposed to any dawn and dusk ‘sunlight’ than the sofas are.....and even though it has feet resting on it, it looks like it has a good few years of trampling on it before it looks as disgusting as the sofas currently do.

We think our sofas are now appalling rubbish and we should have considered a much cheaper option that may well be covered in a material that would not so badly discolour in less than 30 months.

12/02/24…We have a letter from the manufacturing companies solicitor telling us that the manufacturing company have the right to issue proceedings for defamation (2 accounts of giving 1 star reviews) i.e. to silence a pensioner that is telling you the truth. Do you think that is bullying, intimidation, or simply trying to get their star ratings up? In any event they can bring the Judge and Jury here to see the true, actual, factual, verifiable evidence.

Love, love, love my Ellington armchair and footrest. Beautifully upholstered in ruby red Verona velvet, it’s supremely comfortable and truly luxurious. Naps are now delicious; I wake feeling completely relaxed and refreshed – no pressure points, no stiffness in neck and shoulders, no numbness. With its sumptuous curves and stylish yet timeless design, it’s gorgeous to look at, too. Well worth saving for and waiting for!

There were some glitches along the way. Each time, Tetrad responded quickly and took prompt remedial action. The chair was replaced twice. The first one had some upholstery issues and white fibres were migrating through the fabric. The latter was due to faulty interlining, as identified by Tetrad’s quality control. The second chair was beautifully upholstered but faulty interlining had been used. The third one is perfect. Trying, yes; but even with best will and effort, these things can happen. Tetrad took responsibility, communication was clear, I was kept informed and was never without a chair. That’s why, despite glitches, I can write this glowing review.

Also worth mentioning is Tetrad’s generosity when it comes to supplying fabric samples at no charge.

Looking at other reviews, it seems important to buy from a trustworthy store. I bought mine from Jarrolds of Norwich, which is well known locally for its high-quality merchandise and outstanding customer service. And I tried the chair out many times, sat in it for 20 mins or so, to make sure it was the right chair for me.

I’m now saving up to buy another Tetrad armchair.

I purchased a Matisse leather sofa as well as a Yale chair in 2019 costing approximately £4000 in total. They faded terribly within a few months and have now completely changed colour as well as some buttons popping from leather. Contacted the retailer tannahill and sons, obnoxious owner completely disinterested! Emailed tetrad with photos. They did not even dignify me with a typed response, instead a "screenshot" of care guide saying keep out of sunlight. Didn't get this guide and certainly did not get told this in retailers. Awful customer service and product quality!

I have decided to write this review after suffering the most uncomfortable sofas I have ever bought.
My purchase was made two years ago and was my third sofa, the previous two were the most comfortable
I have ever owned.
There is definitely a quality shift, the feathers come through the cushions as the calico is miles to thin the zippers on the covers are plastic and flimsy all broke when washing covers. The cushions collapse out of shape, I’m a 15 stone guy and they should put up with that. The frame has loosened and creaks. Very shoddy product that isn’t worth the cost…
The agent I bought the sofa from did all he could to get the faults rectified, but you can’t make a silk purse from a sows ear.
Be warned, it is impossible to get in touch with Tetrad
Directly, You have to go through the agent that you purchased from. I will never use this company again

Emailed early August this is their reply ! Never followers up by them!

Reply from Tetrad 14 Aug 2023, Hello, we are sorry to hear you are experiencing issues with your MacKenzie chair. Please could you email customerservice….tetrad with full details of your order and the issues, with imagery if possible, so we are able to look into this. Kind regards, Team Tetrad

I’ve never had such uncomfortable furniture. We bought the grand and the midi Bowmore sofas a couple of years ago from Jarrolds in Norwich. Yes they have pilled, yes their cushions are awful for shedding feathers, but the worst thing is the discomfort and backache from sitting in the damn things every evening. No amount of constantly readjusting the cushions helps. If I could replace them at the drop of a hat I would! Awful.

We've been really disappointed with the two Tetrad Leather and Harris tweed sofas and footstool that we purchased. Whilst structurally the frames seem very good, the cushions have been appalling. The cushions constantly shed feathers and makes for a very uncomfortable seat. The fabric that houses the feathers is far too thin and the weave is too open allowing the feathers to escape in their droves. The Harris tweed has worn very poorly and every single cushion has holes or signs of wear and this is despite regular turning and rotation of the cushions and quite limited use. The foot stool has experienced a similar fate. We spent a small fortune on the sofas i) wanting to support a UK company and ii) expecting them to last, but we have been so disappointed, we would certainly never buy anything else from Tetrad.

7 years ago we bought 2 sofas and 2 armchairs from Tetrad in Harris Tweed at great expense. The sofas do not get heavy use however, a year ago I noticed that the fabric was developing a hole on one sofa. I contacted Tetrad who told me it was out of guarantee and the fabric was no longer available - I wonder why?
After many attempts at getting a reply from someone at the top of the chain, I gave up and took it to an upholsterer who when recovering said that the reason the fabric had torn was that the frame was very poorly made - It has a fixed spring case which has “chicken wire” over the top, which is all bent and sinking, also the foam seat not long enough to reach the wood front, which has caused a lot of movement with the fabric. The fabric also not fire resistant-it should have a barrier over the dacron. The frame is also quite broken, where legs fix, the two front supporting rails are not fixed.
Obviously the sofa was mid reupholstery and so I asked the upholsterer to take photos which I sent to Tetrad and showed to the Homeserve technician who they finally sent. Apparently the frame is covered by 15 year guarantee which is invalid because in the reupholstery and fixing of the frame I have changed the original. This really is shocking and I never write negative reviews but feel that this company does not deserve to completely get away with taking no responsibility for their poor product. What a shame the CEO hides behind his staff. I wish I could have given zero stars.

We bought two big Tetrad Eastwood sofas several years ago second hand. I absolutely love them and would definitely buy new ones the same - if I had more money! The feather seat cushions are now rather saggy so I'm planning to replace the foam and add more feathers simply by cutting the bolster parts and stuffing more in. I'm hoping that will do the trick - any suggestions welcome...

I purchased a second hand tetrad taransay harris tweed/ leather sofa which was only a few years old but hardly used and looked new.since i have had it (6 months, and its only me using it at night) it has sagged badly at one side and creaks loudly. the fabric is so thin that a wee hole has developed. I love the look of this but even though it was second hand it was still quite expensive and hasnt lasted a reasonable amount of time. I wonder if there is an option to get the springs fixed and new fabric on the seat area for a fair cost as i dont have a receipt and certainly dont want it to go to landfill. Such a shame as its lovely

I received my Bowmore petite sofa in March 2022. Not long after I had received it I noticed that the material pilled quite a lot which surprised me because I am the only person who uses it. I am 5ft 2 and certainly not heavy. I also noticed that the sofa seat had begun to dip in the right hand corner. I did nothing about this until December when I eventually complained to the shop where I had purchased the sofa. In January they contacted Tetrad. Just last week a technician came out to inspect the sofa. He told my partner that it was his opinion that the springs had gone soft in the corner, he also said that he carried springs on his van, but he couldn't replace the Bowmore springs because they were welded and he couldn't see how they were fitted. He then reported back to Tetrad and despite recording his findings and take a photograph on his electronic device, said it would take 3 days for the report to reach them and 10 days for them to get in touch with me. So much for technology. Tetrad got back to the shop yesterday and said that the technician diagnosed the fault as wear and there is nothing structurally wrong. WEAR after about 6 months!! I am the only person who sits on this sofa, probably for a couple of hours in the evening if I am watching TV. I am now told the technician will repair the sofa in my home. If a sofa can't be in perfect condition when it leaves the factory, how can a repair done in my home be successful and why should it need repairing in the first place. It is my opinion that this expensive little sofa is not of merchantable quality if after a matter of months it has sunk on one side and the fabric is rubbish, I wish I had done a little more research on Tetrad, I assumed they were a good manufacturer, their website says so! I also wish I had bought from a reputable retailer who might have been more concerned at my disappointment in spending well over a thousand pounds for a product which was badly designed and badly made. I am with everyone else, avoid Tetrad.

We purchased a Bowmore chair in 2017. After 4 years of occasional use the fabric on one of the arms was showing signs of wear which we didn’t expect to see considering how expensive this chair was. After contacting the shop we purchased it from was surprised to be told 1 year guarantee on fabric and 10 years on the frame. We also contacted Tetrad who weren’t very helpful and referred us back to the shop we purchased from but got nowhere. We now have a chair with one shabby arm (almost a hole) which we cannot use and cannot sell. What a waste of money for something that is advertised as lasting a lifetime.

Absolutely disgusted at the lack of quality of my Bowmore sofa, and 2 chairs and footstool!! I have the Harris Tweed covering and it's wearing thin and starting to rip. I hadn't realised that Tetrad only give a 2 year warranty on their fabrics but a 10 year warranty on their frames!! So you can have a frame but no cover on it 😡🤬
I'm also having issues with my sofa cushion dipping at the right hand side,, Castellan who is their approved repairer have been out to it on 7 different occasions and it's still not comfortable 😑
DO NOT BUY FROM THIS COMPANY, YOU HAVE BEEN WARNED!! 🤬🤬🤬

Love tetrad, had lots over different sofas over the years. Can I get a replacement base cover for the Eastwood chair at all? Mine has seen better days!

The Bowmore Midi sofa we purchased four year's ago hasn't lived upto Tetrad's reputation. Within six months the sofa creaked badly and was replaced. So far we've had two technician's repair the current sofa and it's creaking again. Would not recommend this sofa at all. Disappointing as it looks lovely.

I bought a Tetrad Harris Tweed suite and within days noticed the leg of one of the chairs was loose. Now a year on the leg ahs come loose again after supposed fixing by our local furnisher. Also the settee leg has come loose.Nothing seems to be holding the front legs on. I paid £5000 for what I thought would be a forever suite.Just rubbish.

Having fallen in love with my friends Tetrad (the Vagabond) I started to browse their range. I’ve always admired a classic chesterfield and the Liberty was perfect. We shopped around as they’re not the cheapest but the quality of the leather, the comfort and the general finishing was far superior to any others we looked at. I guess you get what you pay for! We absolutely love it and would recommend to anyone.

We bought a Tetrad Harris Tweed 2 Seater Sofa from John Lewis 4 years ago. Well the fabric wore very thin after 2 years. I put a blanket over to try and protect the fabric but it still developed a hole and rip. The problem with the fabric is it’s thin and woven so once a hole appears it basically unravels. I couldn’t darn the area because it became very thin and wouldn’t hold the stitches. Poor quality especially for the price. Ripped sofa that’s over priced…..