We bought a property a few days ago in Edinburgh and the previous owners I think that they never cleaned nothing in the last 20 years so we decide to contact Hello Service and thanks God we did it.... Zobacz więcej
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Zobacz, co mówią recenzenci
Shaida and Zanko were absolutely amazing. They did a deep clean, oven, dishwasher, carpets, cupboards, windows, windowsills and radiators were all spotless. So happy with their work and they're absolu... Zobacz więcej
I was a little nervous having read some awful reviews about this company after I had booked them. However, my team (Christos and Ntemo) were excellent. They worked very hard and didn’t cut any corner... Zobacz więcej
Very disappointing experience. We booked a deep clean, while they cleaned the extractor hood it fell onto the hob, damaging both!!! but They refused to cover the wall repair required before the extr... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Tenancy.Cleaning is a one-stop solution for all your professional cleaning needs and covers most parts of the UK. Whether it's End of Tenancy Cleaning, Move in Cleaning or Builders Cleaning – our diverse range of services provide customers with full satisfaction, no matter what their requirement is. With trained staff and high quality equipment, we guarantee an exceptional service that will leave you feeling impressed and leave each room looking better than before! If that isn’t enough, our move out cleaning packages are tailored to meet every requirement so you have peace of mind when it comes to getting back your deposit. Rest assured - with tenancy.cleaning, you can find the perfect cleaning solution for your home or business! Cleaning services that are currently available from our company: Tenancy Cleaning One off cleaning After builders cleaning Carpet and upholstery cleaning Oven and appliances cleaning Pressure washing service
Dane kontaktowe
8 Charminster Court, Lovelace Gardens, KT6 6RX, Surbiton, Zjednoczone Królestwo
- 02081460266
- info@tenancy.cleaning
- tenancy.cleaning
4,4
Doskonała
2 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 58% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Brilliant Customer Service
I booked an end-of-tenancy clean and communicated with Nart in the build-up to the appointment. He answered all my questions swiftly and was very kind and understanding.
19 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that Nart was so helpful throughout the booking process and that he answered your questions quickly and with care.
It’s great to know that you found him kind and understanding. We’ll be sure to pass your kind feedback on to Nart.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Really great experience
Really great experience! Nart has been kind and patient about the quote and explaining all the details. Shaida and Saza have been professional, efficient and friendly. Thanks to their work, I managed to get all my deposit back:)
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Nart was kind, patient, and helpful when explaining the quote and all the details.
It’s wonderful to know that Shaida and Saza were professional, efficient, and friendly throughout the clean. And congratulations on getting your full deposit back! 😊 We’re so pleased that the service helped make your end-of-tenancy process a smooth one.
We’ll be sure to pass your lovely feedback on to Nart, Shaida and Saza.
The Tenancy Cleaning Support team
Excellent service
Ismael and his team did an excellent job in doing an end of tenancy cleaning. They were friendly, polite and punctual and arrived when they said they would.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Ismael and his team did an excellent job with your end-of-tenancy cleaning.
It’s great to know that they were friendly, polite and punctual, and arrived exactly when expected. We’ll be sure to pass your kind feedback on to Ismael and the team.
Thank you again for choosing Tenancy Cleaning and for taking the time to share your experience!
The Tenancy Cleaning Support team
Really pleased with the service
Really pleased with the service. Easy to book, especially at such short notice, with great communication throughout. Robert did a great job with the end-of-tenancy clean and sent photos afterwards, which was really helpful. Fairly priced, reliable and efficient – would definitely use again.
25 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that you found the booking process easy, especially at short notice, and that our communication was clear throughout.
It’s wonderful to know that Robert did a great job with the end-of-tenancy clean and that the photos afterwards were helpful. We really appreciate your kind words about our service and are especially pleased to hear that you would use us again.
We’ll be sure to pass your feedback on to Robert!
The Tenancy Cleaning Support team
Ali’s team did a fantastic job at…
Ali’s team did a fantastic job at cleaning, everything we asked for was done to an amazing standard.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Ali’s team did such a great job and completed everything you requested to an amazing standard.
We really appreciate your kind feedback and will be sure to pass your praise on to Ali and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Would definitely recommend
Ismail and his team worked really hard to achieve a great finish. Would definitely recommend their oven & fridge clean service.
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Ismail and his team worked so hard to achieve such a great finish.
It’s wonderful to know you were particularly pleased with the oven and fridge cleaning. We really appreciate your recommendation and will be sure to pass your kind feedback on to Ismail and the team.
Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
I was very pleased with the services
I was very pleased with the services, the cleaning was perfect, not a soec of dust or grime in sight,mnay thanks
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your wonderful review! We’re delighted to hear that you were very pleased with the service and that the cleaning was completed to such a high standard, with not a speck of dust or grime in sight!
We really appreciate your kind words and are so glad you were happy with the result. Thank you again for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Really good clean very happy
Really good clean very happy, Robert did a great job!
24 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your lovely review! We’re delighted to hear that you were really happy with the clean and that Robert did a great job.
We’ll be sure to pass your kind feedback on to Robert. Thank you again for choosing Tenancy Cleaning and for taking the time to share your experie
Suburb end of tenancy clean!
Ali and his team completed an end of tenancy clean for us which was a last minute booking..
They did such a fantastic job! The house was gleaming and they did such a professional job!
Great price and great service.
Thank you guys!
23 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Suburb end of tenancy clean!
Ali and his team completed an end of tenancy clean for us which was a last minute booking..
They did such a fantastic job! The house was gleaming and they did such a professional job!
Great price and great service.
Thank you guys!
Amazing!!
Oh my god, these guys did an amazing job on our one bed one bath flat! Three people came for 3 hours and did an amazing job on our end of tenancy clean. Would definitely use again if we weren’t moving out of the area!!
22 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your amazing review! We’re absolutely delighted to hear that the team did such a fantastic job on your one-bedroom flat and left you so impressed with the end-of-tenancy clean.
It’s wonderful to know that you would have used us again if you weren’t moving out of the area. We really appreciate your kind words and wish you all the best with your move!
Thank you again for choosing Tenancy Cleaning and for sharing your experience.
The Tenancy Cleaning Support team
Ali and his team did an outstanding job…
Ali and his team did an outstanding job with our end of tenancy clean. They were remarkably quick without sacrificing quality, working in a way that was both fast and highly methodical. Every corner of the property was thoroughly addressed, and they left everything spotless and shining; exactly what you need to ensure a smooth handover.
On top of their fantastic work ethic, the lads were incredibly polite, professional, and easy to deal with throughout the process. I couldn't be happier with the results and would highly recommend Ali and his team to anyone looking for a reliable, top-tier cleaning service!
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for such a fantastic and detailed review! We’re delighted to hear that Ali and his team delivered an outstanding end-of-tenancy clean and managed to work quickly without compromising on quality.
It’s wonderful to know that every corner of the property was thoroughly addressed and left spotless, helping make your handover as smooth as possible. We’re also pleased that you found the team polite, professional, and easy to deal with throughout.
We’ll be sure to pass your fantastic feedback on to Ali and the team. Thank you for your strong recommendation and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Shaida and her colleague have been very…
Shaida and her colleague have been very helpful in the end of tenancy cleaning! They provided a very detailed, professional, and thorough service. I’m very happy with their delivery. Highly recommended! Thanks again, Shaida.
20 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your fantastic review! We’re delighted to hear that Shaida and her colleague provided such a detailed, professional, and thorough end-of-tenancy cleaning service.
It’s wonderful to know that you were so happy with the result and found the team helpful throughout. We’ll be sure to pass your kind words on to Shaida and her colleague.
Thank you for your recommendation and for choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Would highly recommend Tenancy Clean
Would highly recommend Tenancy Clean. I was hesitant about booking as it wasn't a local firm, but I had left it very late to organise a clean for our new house. The phone was answered quickly, they confirmed availability for the date I wanted, and the quote was sent immediately. Ishmael did a great job - he clearly takes pride in his work and the house was really very clean after he'd been in. He was on time, polite, and professional. He seems like a great guy and I'd recommend him to anyone in the area.
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your detailed and wonderful review! We’re delighted to hear that we were able to accommodate your booking at short notice and that you found the enquiry, availability confirmation, and quoting process quick and straightforward.
It’s fantastic to hear that Ishmael did such a great job and that his care and pride in his work showed in the final result. We’re also pleased that you found him punctual, polite, and professional.
We’ll be sure to pass your lovely feedback on to Ishmael. Thank you for overcoming your initial hesitation and for recommending Tenancy Cleaning to others!
The Tenancy Cleaning Support team
Quote too expensive, no-one available to discuss it, poor communications
Can't review the actual cleaning service, so this is about customer service.
The phone number on the website didn't work, so had to email. They were fairly responsive initially, to be fair.
The website quoted £150 for an oven clean, which I though expensive, but by the time we'd swapped some photos and included the cooker hood, they wanted £220!
I pushed back on this, and phoned a couple of times to speak to 'Mas' who had signed off the emails, but it turns out Mas was never available. Does he even exist? Who knows. But there didn't seem to be anyone else senior enough available to discuss this with. I've been promised a callback twice, and not heard a thing. That was a week ago.
In the end I did the job myself - it took a couple of hours, and I'm not a pro, so they should have been quicker (and with better chemicals)
So £220? They're 'aving a laugh.
11 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you for taking the time to share such detailed feedback. We’re sorry that your experience with our communication and quoting process fell short of expectations.
We understand your frustration regarding the change in the quoted price. The initial website figure was based on the oven clean alone, while the later quotation included the additional cooker hood work and was based on the information and photographs provided. However, we appreciate that this should have been explained more clearly from the outset.
We also apologise that you were expecting a callback and did not receive one. We understand how frustrating it is to be waiting for someone to follow up, particularly when you were trying to discuss the quotation before making a decision.
We appreciate your feedback regarding both the pricing and communication, and we’ll use it to review how these enquiries are handled. We’re sorry we weren’t able to provide the experience you were looking for on this occasion.
The Tenancy Cleaning Support team
Ali’s team were amazing
Ali’s team were amazing! Did a fantastic job of my end of tenancy clean, worked really hard and were lovely and polite. Would really recommend, thank you!
18 sierpnia 2026
Opinia niezależna
Odpowiedź od Tenancy.Cleaning
Thank you so much for your lovely feedback! We're delighted to hear that Ali and his team did a fantastic job with your end-of-tenancy clean. We'll be sure to pass your kind words on to them. Your recommendation means a lot to us, and we truly appreciate you choosing Tenancy Cleaning!
The Tenancy Cleaning Support team
Great service
Great service. The house was an absolute state beforehand. It now looks like a completely new place. Ali and Salman are clearly very hard workers, and moreover two very polite chaps. Would recommend 👍🏼
16 sierpnia 2026
Opinia niezależna
Brilliant service
Brilliant service. I booked a full end of tenancy clean and was booked in within 2 days. Abubakr Ismahil came and he and his colleague spent all day thoroughly cleaning my property that the last tenant had left in an incredibly dirty state. They cleaned windows, carpets, a particularly disgusting bathroom and kitchen and all other areas of the house. When I returned the house was clean and smelling fresh and is move in ready. 5 stars! Fully recommend.
14 sierpnia 2026
Opinia niezależna
Extremely unprofessional scam company
Extremely unprofessional scam company. The Booking part was fine when the cleaners arrived thats when all the excuses and moaning started. Non stop from the moment they walked in were they moaning and they wanted more money and telling me they would only clean 1 certain part of the flat whereas the booking was for the full flat 2 bathrooms and oven/cooker and fridge were paid extra's as i already knew and had said the flat has been left extremely dirty and I want the place left brand new after the clean no excuses.
They tried to charge me a extra £100 i refused and said everything has already been agreeded on and i have been extremely clear of the state of the flat from the start. I do not expect such level of unprofessional-ism from a cleaning company who actually moans about doing their actual job. My advise to them is to hire better cleaning staff! I didn't book them in just to get a refund! Extremely annoyed!
15 sierpnia 2026
Opinia niezależna
Really appreciate the cleaning by…
Really appreciate the cleaning by David. Just moved in to the new house and everything was cleaned very well for us to move in.
14 sierpnia 2026
Opinia niezależna
End of tenancy clean
I booked Tenancy cleaning for an end of tenancy clean and am very impressed. Great pricing and amazing service, both Shaida and saza have left the property spotless. Thank you
14 sierpnia 2026
Opinia niezależna
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