Teddy Rescue Recenzje 

75
•
Wynik TrustScore: 4 na 5

4,2

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

So easy to use. Product is absolutely amazing and even better in person. Was kept up to date with all steps including postage steps. Will definitely be using this company again and highly recommend to... Zobacz więcej

Oceniono na 5 z 5

I got two cats for my stepdaughters for Christmas with their dad on two different photos so will wrap them in Christmas paper and put them in a Christmas bag so I will not know which one they will g... Zobacz więcej

Oceniono na 5 z 5

The photos on the bear were so insanely good honestly the teddy dog i got my mom for her birthday with her partner on made her entire day, she lost him 2 years ago and always wanted something like it.... Zobacz więcej

Oceniono na 1 z 5

Shocking customer service! Received email saying dispatched last Thursday, tracking with royal mail tpday shows still awaiting your parcel!! No response on social media or to numerous emails... Zobacz więcej

Informacje dotyczące firmy

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Napisane przez firmę

At Teddy Rescue, we create meaningful, personalised teddy bears that make gift-giving truly special. Whether you’re celebrating a first birthday, welcoming a new baby, marking a milestone, or sending comfort after a loss, our custom bears are designed to leave a lasting impression. With over 20 teddy bear styles to choose from, each one can be personalised with a name, message, date, or even a photo — making every bear completely one-of-a-kind. We print each order with care and offer unlimited design revisions to ensure every detail feels just right. We're a small UK-based team who handle everything in-house — from printing and packing to customer support — and we’re passionate about making the gifting experience feel thoughtful, easy, and memorable. Every order includes free UK delivery, and a portion of every sale is donated to animal rescue charities close to our hearts. Whether you're shopping for a loved one or marking a moment of your own, Teddy Rescue is here to help you create a gift that speaks from the heart — and one they’ll treasure for years to come.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

75 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 20% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(75)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 66

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

I ordered and paid for a bear on 30th…

I ordered and paid for a bear on 30th December, I appreciate it’s been the holidays, but I’ve heard nothing and received nothing. I’ve emailed and asked about my order.. no response..
TeddyRescue if your reading this can you please contact me asap regarding my order, if your not going to process it, then please refund me asap. I’m fed up of waiting. The bear was a gift to my friend that lost her partner. Really disappointed in the customer service

30 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Placed an order on the 6th of october

Placed an order on the 6th of october, had heard anything by the end of november so I contacted them and theu said they will get it shipped out the following monday and gave me a partial refund. Now roughly 4 weeks later and I still have not recieved my item and have contacted them 3 times since then just to be ignored!! Fuming! Boycott!!

28 grudnia 2025
Opinia niezależna
Oceniono na 1 z 5

Avoid this company.

UPDATE 3. Obviously now realising how their original reply came across about me making little things seem bigger during an emotional time they have now deleted it as this shows what a really UNCARING company they are. No solution were ever offered as my emails for a refund were ignored. After trying to blame me for their error I was basically told nothing further would be done . Then after providing proof I was then told I was getting a refund. No offer of a replacement corrected item or an apology. So your total explanation is totally been made up. I have all the proof to show my version is correct. I will continue to correct any lies you add in your reply. They have also completed change their reply. Please remember how they have treated me when ordering from them because I would hate anyone else to have to go through the same experience. UPDATE 2 . How patronising is your reply. Little things seeming bigger during an emotional time.😡😡 I take it that is implying to my husband's recent sudden death!! Every problem has went unanswered by you as you ignored my emails , so your turned it from being a little problems to the feeling of being scammed by ignoring me .
When you did reply I was promised a photos to be sent on Sunday of my order before dispatch, which you didn't.....If you had maybe we could have rectified the fact you can't spell before you sent the order. 2 incorrect teddies. You even tried to blame me for the incorrect spelling even though my order proved you wrong. I have that in your email reply. Your customers service is non existent as you are obviously only in it for the money and playing on People's grief. I don't seem to be the only one either who is ignored by the other reviews or do not receive their orders. I was offered a refund only after two of the teddies arrived faulted. My previous requested for a refund went ignored by you. My review is factual and timelines correct. I just wish it was possible to upload all my ignored correspondence to my review to prove what a unprofessional company you are . I will believe it when I actually receive my refund as so far I don't have any evidence that it's been issued and I don't trust a word you say......... ORIGINAL REVIEW. If I could give no stars I would. Communication is non existent. No replies to the numerous emails about my missing order. I finally got an update on shop to say it's been posted. That turned out to be a scam. They listed the £2 personalised item charge per teddy as dispatched but not the actual teddies. Apparently they are awaiting dispatch. Please don't use this company. At the worst time of my life I am now £90 out of pocket. UPDATE 1. ...Well today I finally received my long awaited teddies. 2 of which arrived faulted. One they knew about and supposedly are replacing it. The other one sent out was obviously not checked. They spelt my grandsons name wrong.FNLAY ?? missing out the I. Honestly this company is a joke. I wished I had never ordered from them. Please please think seriously before buying from this company. They have caused me nothing but heartache. PLEASE SAVE YOURSELF ALOT OF UPSET FROM A TOTALLY UNPROFESSIONAL, UNCARING COMPANY. THEIR REPLY SHOWS HOW THEY HAVE TRIED TO BLAME ME FOR OVER REACTING TO MY TREATMENT FROM THEM AND EVEN IMPLY ITS BECAUSE IM MAKING LITTLE PROBLEMS SEEM BIGGER THAN THEY ARE. WOW. USING MY HUSBAND'S RECENT DEATH TO TRY AND BELITTLE ME BY IMPLYING IVE OVER REACTED.

10 listopada 2025
Opinia niezależna
Logo Teddy Rescue

Odpowiedź od Teddy Rescue

Hi Lynn,

We’re truly sorry to hear how stressful this situation has felt for you, especially during such a difficult time.

For clarity and reassurance to anyone reading, we’d like to gently provide a few factual details — as some parts of the review don’t fully match the timeline on our system:

• Your full order was refunded in full, including all personalised items.

• Shopify advises that refunds can take up to 10 business days to show in a customer’s bank account, depending on the bank’s processing speed. This delay is completely outside our control and may explain why it initially appeared as though funds hadn’t been returned.

• The dispatch confusion came from the way Shopify records fulfilments. Small add-on items (such as the £2 personalisation add-ons) are processed as separate fulfilment lines, so they can appear as “dispatched” before the main products. This is just how the platform structures orders and doesn’t reflect the actual status of the teddies themselves, which were still being produced and were posted as soon as they were finished.

We’re sorry the experience felt stressful at such a difficult time. We took your concerns seriously throughout. When it became clear that no solution we offered would fully meet your expectations, we issued a full refund for your entire order and you were welcome to keep the teddies received free of charge.

Oceniono na 5 z 5

This was my second order after being…

This was my second order after being over the moon with my first, I got 2 angel bears for my nephews as I lost my granda their great granda (Gigi) in August and we all miss so much so a nice gift for them to cuddle and remember such a wonderful man, thank you so much , Sharron 💚

29 listopada 2025
Opinia niezależna
Oceniono na 1 z 5

No item or communication

I placed an order mid October but have had no replies to any of my emails to their website or on social media. According to their website chat function, my order hasn't even been made. I just want to know whether my item will be made or refunded as obviously the occasion it was ordered for has passed.

9 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

I came across teddy rescue on Facebook…

I came across teddy rescue on Facebook so was a little apprehensive about them however I took a chance and ordered 1 week later my teddy arrived and I'm over the moon with it. I would advise anyone wanting a keepsake and not wanting to be ripped off you won't be disappointed in teddy rescue

22 października 2025
Opinia niezależna
Oceniono na 1 z 5

I ordered in 1st October and my item…

I ordered on 3rd October and my item still hasn't arrived.and my emails have been ignored. They are claiming my emails have been replied to I've gone through all folders and there is nothing from them

1 października 2025
Opinia niezależna
Logo Teddy Rescue

Odpowiedź od Teddy Rescue

Hello Kerry, your order was placed on the 3rd October. Only emails we have were sent 2 hours ago - which have been replied to.

Thanks

Oceniono na 5 z 5

Absolutely beautiful

Absolutely beautiful.
I ordered a teddy for my daughter with her beloved furry best friend who passed away.
She is going to love it.
I will be ordering more. Such thoughtful and wonderful gifts.
Definitely recommend.
Thankyou so much

1 października 2025
Opinia niezależna
Oceniono na 5 z 5

Amazing personalised teddies

Amazing personalised teddies! Great quality and very cute!

Exactly what we wanted and Chris was super helpful and communicative prior to us placing our order.

Love that some of the proceeds go to charity as well.

22 lipca 2025
Oceniono na 5 z 5

Amazing company

Beautiful Teddy Bear, Brilliant Communication for the personalisation artwork. Excellent customer service, would definitely recommend. I will be a returning customer.

11 lipca 2025
Oceniono na 5 z 5

Loved The Teddies

Ordered some personalised teddies for my nieces. Arrived on time and they loved them! Will be ordering some more for Christmas.Thank you!

17 maja 2025
Opinia niezależna

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