TEALYRA Recenzje 

90
Wynik TrustScore: 4 na 5

4,0

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I love their tea and did love their accessories but this last purchase changed things. I had 4 matcha bowl in green/tan that are beautiful, nicely textured and look hand made in Japan. Sadly w... Zobacz więcej

Oceniono na 5 z 5

I ordered matcha ira sencha as a gift for my tea loving boyfriend. My order got flagged at customs and held. After waiting two weeks I contacted tealyra customer service. It took about a day and they... Zobacz więcej

Oceniono na 5 z 5

I decided to switch up my routine and bought a couple of their grandma's darden fruit blend and the bourbon vanilla rooibos. The flavors are incredibly punchy without needing to add any sweeteners. I'... Zobacz więcej

Oceniono na 5 z 5

Well what can I say if I could give 10* it wouldn’t be enough! The products are amazing. Superb quality. I purchased four different items & here are my comments regarding three of those. The Dubai Pis... Zobacz więcej

Informacje dotyczące firmy

  1. Jedzenie, napoje i tytoń

Informacje przekazane przez różne źródła zewnętrzne

We dreamt of a place that tea lovers, connoisseurs, and amateurs alike could come together to explore the world of tea. Inspired by pure passion and a respect for authenticity, Tealyra was born. We strive to be a company that will provide you with what you're looking for, help you learn something new, try something new, and discovers something new about the second most consumed beverage in the world. Visit Tealyra


Dane kontaktowe

4,0

Dobra

Wynik TrustScore: 4 na 5

90 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,0

Wszystkie recenzje

(90)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 18

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

This is my first purchase from Tealyra

This is my first purchase from Tealyra. The tea was called Assam Harmony, and it was in pyramid tea bags. The reviews variously said it was robust or indeed mild - not very consistent at all, and one review talked about using a teaspoon of tea, so was clearly this was against the wrong product!

My verdict - almost completely tasteless teabags! I brewed a cup with 3 bags and it came up with at least some mild colour, but still no Assam flavour! I am extremely disappointed. In case you are wondering, I do not like strong tea, and I am capable of discerning subtle flavour (still!). I often have to use half a bag for a palatable cup of tea ...
Perhaps Tealyra would like to comment on my experience?

16 października 2023
Opinia niezależna
Oceniono na 5 z 5

Great Tea company, can't believe some of these reviews

I have dealt with Tealyra for many years now and never had a problem or a bad product, actually surprised when I read some of these reviews. I do notice the bad reviews here are for teabags being weak, well order the loose tea and put more in...give bad review cause it's to light? Then another complains about shipping, I went back and looked up March 2022, you make it seem like their shipping was so long, but your dates given are over a weekend. You complain about 2 days shipping but include a weekend, give your head a shake. So at least 3 of these bad reviews are dumb people. Then the others are people that gave a review instead of taking the same amount of time to contact tealyra, I guarantee they would have helped.
So as I said I have bought for many years from tealyra and always been good. I recently ordered some tea, but incorrectly ordered the wrong tea. I contacted their customer support cause I thought the quality had changed in the tea from previous years, turned out I got the tea mixed up, but still wasn't happy with it(my own fault). They seemed very concerned and immediately refunded my whole order price for that tea. They gave me some suggestions and I reordered. The Jin Xuan I got was exactly what I remembered and wanted, so all in all I got to try a different tea by error, they refunded my money, and I got what I really wanted in the end. So I can't understand how some people give a bad review but never reached out to Tealyra. I know for a fact they would have helped you, they helped me and it was my error........
I will always buy from this company, always been good tea and showed me they are good people to.
If teabags are to light buy whole tea, if shipping takes 3 days give your head a shake, you probably ordered after 5pm and counted that day. They get the order the next business day and start to work on it. All my orders come within 3 days, but I assume 1 day for them to get the order and 2 days in shipping. I really can't believe these bad reviews, I bet these same people never leave a positive review for good work, just neg for little stupid things.
Great company, great tea and if you have a problem....talk to them I bet they will help.

14 sierpnia 2023
Opinia niezależna
Oceniono na 5 z 5

Delicious flavor

Delicious flavor, aún no sé si va a hacer efecto en cuanto a limpiar o desintoxicar la sangre razón por la cual lo compre. En dos semanas volveré a calificar el producto el cual hasta ahora me encanta!

22 lipca 2023
Opinia niezależna
Oceniono na 3 z 5

Decent tea selection, whole leaf in bags for good price, some teas are weak

Teas I've tried are decent. I like the convenience of PLA tea bags and still having full leaf in them. Some of the teas are weak. I tend to brew longer than they recommended. Many other reviewers state the same.

But for the price and quality it's a good option compared to others that put small particles (and some dust and fannings) in their teabags for almost no difference in price.

Going to keep trying them and see how they are over time from a quality and taste perspective.

8 maja 2023
Opinia niezależna
Oceniono na 1 z 5

Worst experience ever

Worst experience ever.
I ordered two packs of matcha from tealyra.co.uk. and spent almost 50 euros.
They said on the order page, that I will receive matcha in 1-10 days. After already A MONTH of waiting, I've sent them direct email, asking where is my matcha. I didn't receive ANY RESPONSE.
After one more month I received a message from my post office. As I am from Lithuania, I needed to give a lot of information about the package to take it from the post office. AGAIN, AS I DIDN'T GET ANY EMAIL JUST AFTER I ORDERED MATCHA OR EVEN WHEN I DIRECTLY WROTE TO THEM - I couldn't take my matcha from my post office. So - zero communication, which leads to throwing my 50 euros away.

18 października 2022
Opinia niezależna
Logo TEALYRA

Odpowiedź od TEALYRA

we applogize for this inconvenience.
how we did reply to you!
you have made an error in your email for your order - it was missing "L" in gmail.com, so you didn't get any order confirmations as well as correspondence from us.
as well as if you order from abroad, you have to be ready for the customs paperwork and paying import duty/vat

Oceniono na 5 z 5

Great customer service

Great customer service. Sergey responded immediately. Issues with delivery were corrected right away. Outstanding customer service. I have gotten three tea cups sets from this company, and only good experience.
Thank you

13 października 2022
Opinia niezależna
Oceniono na 1 z 5

They filter out negative reviews

They filter out negative reviews on their product pages.

I wrote a critical review of a tea I purchased (2/5 stars). The review contained no vulgar or rude content but was critical of the tea. I left that review weeks ago and it still isn't up on their website 👎

I don't care how good your products are, filtering reviews so they look better than they are is dodgy and deserves 1 star

5 sierpnia 2022
Opinia niezależna
Oceniono na 4 z 5

This is the first time I have brought…

This is the first time I have brought this tea. The fat belly detox variety. It tastes delicious. However, there are no instuction on how often a day to drink the tea. Can you advise? You would have got 5 stars if this information was stated on the packet

24 maja 2022
Opinia niezależna
Logo TEALYRA

Odpowiedź od TEALYRA

Hello Mr Norries
Thank you for your review.
There is no general instruction how ofter to drink per day. You can drink as many as you want, but do not recommend over 2 liters. It is also may depend on the heath condition.
Hope it helps

Oceniono na 1 z 5

Just order regular shipping

I have been ordering from Tealyra for about 2 years...love the products. My issue is lately when I order FedEx two day, I never get it in two days. No one ever offeres to refund the difference. Like now, I placed an order on Wednesday, March 2nd and I see that it will be Monday, March 7th before I get it. Do you think anyone has contacted me to let me know why a delay and offered a refund? Noooooo! Don't order 2 day...just order regular. I'm getting ready to contact the BBB.

5 marca 2022
Opinia niezależna
Logo TEALYRA

Odpowiedź od TEALYRA

Your comment is absolutely unfair and offended us. You hid facts and didn't write the truth.
When was your last order was placed - on 2nd at 18 pm EST. Our cut-off time is 2 pm to be able to ship the same day. As the result it was shipped the next day... did you say this in your comments???
The next day was Thursday 4th... Delivery time always counting by business days, as well as our website clearly shows - NO DELIVERY DURING WEEKEND AND HOLIDAYS!!!! Meaning, your order will be delivered on 7th, Monday. SO, WHAT ARE YOU COMPLAINING ABOUT???? Give us one reason, Why do we have to contact you with explanation after one day we shipped your order?
This is not the first time you are having this complaint. Your September, October orders got the same situation! Orders were placed too late on Wednesday and Thursday and we explained to you - no delivery during weekends! 

YOUR ORDERS WERE ALWAYS SHIPPED IN TIME.

Be more peaceful and respectful to others, especially during this hard time all around.

Oceniono na 5 z 5

My go-to tea shop

I’ve used tealyra for many of my teas. I’ve used their selection of herbal teas for allergies and inflammation. We’ve also used their flowering teas for our wedding ceremony. They’ve got great selections and great teas.

27 stycznia 2022
Opinia niezależna
Oceniono na 4 z 5

The fruity teas are great

The fruity teas are great. I thought the green teas were dreadfully bad. Still everything was shipped on time and without any issue in a cute white and green box. Will do some of my holiday shopping with them as tea is a great, universal gift.

18 listopada 2021
Opinia niezależna
Oceniono na 5 z 5

Customer since 2016

I have purchased teas from multiple suppliers. In my opinion, the quality and selection of those from Tealyra are as good, or better, than any I've purchased from. Additionally, they have good promotions and free shipping. My daily beverage is the White Silver Needle.

28 kwietnia 2021

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