Was very happy with this company for several years due to a large range of teas, including many organic. However, the smell and taste of my favourite blend suddenly changed & was unpleasant, despite... Zobacz więcej
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I’ve been ordering tea from Tealyra for a good while and have always enjoyed both the variety and quality of their teas. (My favourite being Green Earl Grey Cream). Recently I mistakenly ordered tw... Zobacz więcej
If you're new to the world of loose-leaf tea, a sampler set from this company is a fantastic way to begin exploring! They offer a diverse selection of flavors, and their website has clear, easy-to-fo... Zobacz więcej
I recently purchased loose leaf green and fruit tea from this store and I am absolutely delighted! I especially want to highlight the high quality of the products: the tea leaves are large, the ar... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
We dreamt of a place that tea lovers, connoisseurs, and amateurs alike could come together to explore the world of tea. Inspired by pure passion and a respect for authenticity, Tealyra was born. We strive to be a company that will provide you with what you're looking for, help you learn something new, try something new, and discover something new about the second most consumed beverage in the world.
Dane kontaktowe
110-237 boul. Industriel, J6J4Z2, Chateauguay, Kanada
- 15148002591
- support@tealyra.com
- www.tealyra.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Non existant customer service
Was very happy with this company for several years due to a large range of teas, including many organic. However, the smell and taste of my favourite blend suddenly changed & was unpleasant, despite no obvious change to the packaging or ingredients. They ignored my emails about what had happened/gone wrong. Switched to another company...
Bought the oolong on a whim and it…
Bought the oolong on a whim and it might be the best tea I've ever had at home. Steeped it three times and each cup was different in a good way.
Really good tea
Excellent customer support
Ordered the earl grey and a green tea…
Ordered the earl grey and a green tea sampler, both amazing!
Perfect place for all tea lovers
Perfect place for all tea lovers! Excellent-quality tea, good support, and quick shipment. I'm thrilled.
Love this tea company
Love this tea company. First time buyer in 2025 and have stayed with them for a year now!
Excellent tea
My sister got me a sampler from here…
My sister got me a sampler from here for Christmas and I've been slowly working through all of them. The Cream Earl Grey Moonlight is probably my favorite so far but honestly none of them have been bad. I used to just drink whatever was on sale at the grocery store, but this is a total different experience. Already placed my own order for a full size of the earl grey and a couple others I want to try. Shipping was fast too.
Best aroma
I am a tea lover, and I can say that this is one of the best teas money can buy, definitely the best aroma.
Great tea shop
Fast shipping, and the taste is amazing, will definetely order again.
I'm hooked by the taste and quality
I'm hooked by the taste and quality. Also, every time I order it arrives fast.
The selection is lovely here.
This is my new favourite tea spot
This is my new favourite tea spot! Delivery was super fast (arrived in just a few days), and was well packaged. 10/10
Exceptional quality and fast shipping
Exceptional quality and fast shipping. Every tea I've tried so far has been delicious and 'spot on'. It's clear the owner is an expert in their craft. My order arrived in just a few days, perfectly packaged. I'll defininitely be a repeated customer!
No information
It's been 9 days since I ordered and the tracking number they sent me isn't working. Zero response to any emails asking for details as to what's going on. One of the worst online experiences I've had with a merchant.
Bought a few different teas and they're…
Bought a few different teas and they're all excellent, fresh and full of flavour. Fast delivery too, which is always a great plus.
Resolved issue quickly
I had an issue with a teapot, they dealt with it quickly and efficiently. Great customer service and great products.
Had to go through PayPal to actually…
Had to go through PayPal to actually get the tea sent! Ordered on 30th November, was emailed a tracking number that kept saying no information available. My first email to Tealyra received no reply. 2nd email to Tealyra received an apology and they claimed the courier had lost the parcel so they would re-send the tea. That was on 9th December. Tealyra claim the tea was resent on 10th, however the tracking WQ766770048GB which I kept looking up daily from 10th till 15th showed the courier was STILL waiting for the parcel to be scanned onto their network. As Tealyra had not replied to my 3rd or 4th emails, on Monday 15th I raised a PayPal dispute to request a refund. After that, on evening of Monday 15th the parcel appeared on the network and was delivered to me the following morning! The insulting part is that Tealyra, communicating via PayPal dispute, said I had already been told the tea had been resent and put the same tracking number as evidence...Yes I HAD been told the tea had been resent, but the whole point was it had NOT actually been resent as the tracking history proved. The 24 HR service did it's job. Once the courier ACTUALLY had the tea they delivered it swiftly. I used to use and love Tealyra in previous years. Luckily there are hundreds of other tea sellers for next time.
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