TCL India Recenzje 

I purchased a TCL TV which developed a defect and was eligible for replacement. What followed has been a month-long nightmare that I am sharing to warn other buyers.
The Replacement Unit:
The unit delivered as "replacement" was clearly not new. It had the following pre-existing defects:
Paint chip on the body
Dead pixel on screen
Loose and improperly fitted badge/sensor panel
Uneven panel brightness
No factory seal
No original documentation or warranty papers
Their Response:
When I raised this, TCL cited a "DOA policy" that was never communicated to me at any point before or during the replacement process. I received identical copy-paste responses for over a month stating the issue is "under review on priority basis."
What Followed:
Technician scheduled but did a complete no-show with zero intimation
Technician finally visited after repeated follow-ups
TCL unilaterally approved a panel replacement without informing me despite my written request demanding prior communication
I formally rejected the panel replacement and demanded a brand-new unit
No resolution was offered
Current Situation:
The replacement TV has now completely stopped working. No power, no indicator lights, totally dead. I am left without any functional television despite having paid for a brand-new product.
Escalations Done:
National Consumer Helpline complaint filed.
Verdict:
TCL India's after-sales service is non-existent. If you face any issue with your product, be prepared for endless delays, vague responses, and zero accountability. Buy at your own risk.

Worst experience here.. brought a Tcl 55 inch Tv 6 month back.. Tv suddenly got power off...complained to Raja store and TCL service department and they didnt respond even after a week of complaint

Ver I am extremely disappointed with TCL’s customer service. We purchased a TV that arrived damaged, and the experience of getting it repaired has been frustrating from start to finish.

It has taken over four months to resolve the issue, which is completely unacceptable for a new product. The customer service team was very poor, and the person assisting us was rude, unhelpful, and highly unprofessional. Instead of trying to resolve the issue efficiently, we felt ignored and treated with little respect.

Communication was poor throughout the process, and we constantly had to chase for updates. A customer should not have to wait this long for a damaged TV to be repaired or replaced.

This has been a very disappointing experience, and I expected much better from TCL. The combination of poor customer service, unprofessional behaviour, and the excessive delay in fixing the problem has left us extremely dissatisfied. I would not recommend TCL based on our experience.

Absolutely Disappointed – TCL & Reliance Digital Both Ignored My Complaint

Review:

I bought this TCL QLED TV (55 inch) in December 2024 from Reliance Digital, expecting reliable performance and post-sale support. Shockingly, within just 4 months, the display started showing issues – screen going black, flickering, and unwatchable image quality.

I raised a complaint in April 2025 with Reliance Digital, who assured me it was forwarded to TCL. Till today, June 2025, there has been ZERO response. No technician visit, no replacement, no updates – just complete silence from both TCL and Reliance. This is the kind of negligent customer service that customers must be warned about.

Spending hard-earned money on a brand like TCL thinking it’s a good value is a huge mistake. If you ever face issues, be ready to struggle for months with no resolution. TCL clearly does not care about Indian customers once the product is sold.

Avoid TCL at all costs. Their after-sales support is a joke, and Reliance Digital seems equally irresponsible in following up. Don’t waste your money or peace of mind.

I have purchased a C2 series UHD Android TV by TCL a few months back and the television is just what I have been looking for. It is just the perfect blend of style and advanced features. It boasts of so many unique features and among them what I like the most is the voice search mode where all I need to do for finding what I want to watch is to speak the name and it appears on the screen in a jiffy. It is a must buy product.