Terrible experience - they assign tax preparers who don't respond on time. simple messages takes weeks to respond and no clear ETA on completion. Stay away - to both save money and headache
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've used Niki B the past 3 years to file my taxes. Done within 48 hours and always accurate. Never had an issue with turnaround time or quality.
Taxfyle has been on a slow death march. First cutting real-time resolution when utilizing intercom to some janky taxbot and 24/48 hr email follow-up… They dropped Intercom → lost re... Zobacz więcej
Made filing my Taxes way less stressful. Every year, I dread having to file my own taxes for fear of forgetting something or messing a form up. Taxfyle takes it completely out of my hands so that all... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Taxfyle
Napisane przez firmę
Taxfyle is a cutting-edge online platform offering comprehensive Tax and Accounting services, expertly bridging the gap between customers and professional tax experts. Our services cater to a diverse clientele, including individuals and small businesses.
Key offerings include personalized tax filing assistance, meticulous bookkeeping, in-depth tax consultations, and practical solutions for small business tax issues.
Taxfyle also provides advanced services like API integration and domestic outsourcing, tailored for firms seeking streamlined financial operations.
Security is a cornerstone of Taxfyle’s operations. We employ rigorous standards like SOC 2 compliance and AES-256 encryption, ensuring the highest level of data protection for our clients.
The platform's user-friendly interface simplifies connecting with licensed accountants across the U.S., guaranteeing quality and reliability.
From individual tax needs to complex corporate accounting demands, Taxfyle is dedicated to delivering professional, secure, and efficient services. Our commitment to excellence and client satisfaction positions us as a trustworthy and reliable partner in the accounting industry.
Dane kontaktowe
2899 Grand Avenue, Coconut Grove, FL, 33133, Miami, Stany Zjednoczone
- taxfyle.com
3,0
Średnia
68 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 20% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easiest way to file your taxes!
I’ve been using Taxfyle for the past 4 years and it’s been awesome! I always got a great pro and always found it super simple to understand. Definitely recommend!
13 lipca 2023
Opinia niezależna
Made my taxes quick and easy
Amazing product. Have used these guys for years. CPA is alway very quick, efficient, and knowledgeable. Have helped me for both my business and personal filings.
17 marca 2023
Opinia niezależna
Refusing to follow their policies or communicate with me
Company has refused to follow their cancelation/refund policy or communicate with me.
FULL DETAILS:
4/3/23 – Started a request to have my taxes completed with Taxfyle; Was charged $90 (portion of the total fee with remainder to be charged upon completion of tax return). Was assigned to an accountant.
4/5/23 – Received a message saying that the original accountant would not be completing my taxes. Was assigned to a new accountant.
4/8/23 at 10:36am – Had not received tax return or any updates. Canceled the project and requested a refund in accordance with refund policy for jobs in progress. Taxfyle’s refund policy states, “If you request a cancelation after your pro has picked up your engagement, communicated with you, and begun reviewing your documents (i.e. you and your pro are fully engaged in the discussion of your return), then a cancelation fee of 35% of your quote will apply.” Notably, the entirety of my communication up to this point with the accountant was me sending a message asking if he had any questions and a response from him stating, “Hi David. No questions yet!” on 4/7/23.
4/8/23 at 12:15pm – About two hours after I requested cancelation and refund according to refund policy, I received a notice that the status of my tax return had been changed to “closed” and that my taxes were completed. Taxfyle then charged me the additional $79.98 as though they had completed the return. Just to be clear, no tax return was ever provided. They just marked it "completed" quickly and charged the remainder of the fee as though they had finished the job. I sent an email to Taxfyle asking for clarification and requesting the refund minus the 35% cancelation fee.
Since my communications through the Taxfyle portal and by email on 4/8/23, I have emailed them two more times asking about the refund minus the 35% cancelation fee. I have received no response. Altogether, TaxFyle has charged me $169.98 and refused to honor their cancelation policy or communicate with me about it.
8 kwietnia 2023
Opinia niezależna
I used Taxfyle last year and liked…
I used Taxfyle last year and liked them, even if the pro wasn’t amazing (just ok). This year they seemed to be pressuring my pro to finish my taxes by some arbitrary deadline, well before the tax deadline. It’s caused me so much stress that I should have just done my taxes myself. The pro was fine again it was just this pressure from his boss.
30 marca 2023
Opinia niezależna
Awful, Horrendous, avoid this company
Awful, rude accountant. Seemed annoyed that I was even working with him. Curt, abrupt.
Cancelled my service and they still try and charge my credit card.
Avoid Taxfyle at all costs.
1 lipca 2022
Opinia niezależna
I've been using this company for the…
I've been using this company for the past couple years and each time their team has handled my books professionally. I have no complaints and will continue to use their services in the future.
3 października 2022
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.