Terrible experience - they assign tax preparers who don't respond on time. simple messages takes weeks to respond and no clear ETA on completion. Stay away - to both save money and headache

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I've used Niki B the past 3 years to file my taxes. Done within 48 hours and always accurate. Never had an issue with turnaround time or quality.
Taxfyle has been on a slow death march. First cutting real-time resolution when utilizing intercom to some janky taxbot and 24/48 hr email follow-up… They dropped Intercom → lost re... Zobacz więcej
Made filing my Taxes way less stressful. Every year, I dread having to file my own taxes for fear of forgetting something or messing a form up. Taxfyle takes it completely out of my hands so that all... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
O Taxfyle
Napisane przez firmę
Taxfyle is a cutting-edge online platform offering comprehensive Tax and Accounting services, expertly bridging the gap between customers and professional tax experts. Our services cater to a diverse clientele, including individuals and small businesses.
Key offerings include personalized tax filing assistance, meticulous bookkeeping, in-depth tax consultations, and practical solutions for small business tax issues.
Taxfyle also provides advanced services like API integration and domestic outsourcing, tailored for firms seeking streamlined financial operations.
Security is a cornerstone of Taxfyle’s operations. We employ rigorous standards like SOC 2 compliance and AES-256 encryption, ensuring the highest level of data protection for our clients.
The platform's user-friendly interface simplifies connecting with licensed accountants across the U.S., guaranteeing quality and reliability.
From individual tax needs to complex corporate accounting demands, Taxfyle is dedicated to delivering professional, secure, and efficient services. Our commitment to excellence and client satisfaction positions us as a trustworthy and reliable partner in the accounting industry.
Dane kontaktowe
2899 Grand Avenue, Coconut Grove, FL, 33133, Miami, Stany Zjednoczone
- taxfyle.com
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 20% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great Experience Taxfyle
I had a great experience with Taxfyle. I used to rely on other platforms that didn’t make me feel secure. Here, I had complete transparency and the ability to ask my pro any questions. My pro was very communicative, friendly, and professional. I found the pricing to be quite fair. I’m ready to submit another job for my tax preparation this year.

Odpowiedź od Taxfyle
Tax advisory
I bought a 30min video call with a tax advisor. The call happened as scheduled. Also, the CPA was very professional, and answered all my questions. I had a great experience and the price was just right 👍

Odpowiedź od Taxfyle
4th year repeat customer!!
The experience was very hand-holding; I dont know the first thing about taxes, and Taxfyle identified forms that needed to be filed and information I had to provide due to me being an immigrant even before I was connected with a tax expert. After being connected and providing the needed information, my tax return was ready and filed within a day or so. Very quick turnaround and got a bigger refund than I thought I would! Definitely recommend.

Odpowiedź od Taxfyle
Takes stress out of filing
Made filing my Taxes way less stressful. Every year, I dread having to file my own taxes for fear of forgetting something or messing a form up. Taxfyle takes it completely out of my hands so that all I have to do is upload all of my relevant forms with income and the Pro handles it all. They even asked follow up questions to make sure I wasn’t forgetting anything. Website is also intuitive and simple to use.

Odpowiedź od Taxfyle
Experienced CPA gave me great tax advice
My Taxfyle tax preparer worked at the IRS for 30+ years. He expertly adviced me on how to handle my situation involving foreign taxes. I owed way less money than I would have otherwise, and he reallly helped me straighten out my taxes.

Odpowiedź od Taxfyle
Great Advisory
I had some questions about sales taxes and bookkeeping for a project I was just starting, my pro was able to solve all my questions and even provide me with some extra tips that help me save some money during the year.

Odpowiedź od Taxfyle
Quick Tax Experience!
I submitted my tax documents through the Taxfyle app and within minutes of paying for the service, I was connected to my Tax Pro! I had submitted all my documents except one that I was waiting for from Robinhood, my Pro let me know that they would start preparing my return as far as he could while we waited for the document. As soon as I received the document from Robinhood, I uploaded it through the Taxfyle app and my Pro responded within a couple of hours and sent me a draft return to review. Once I accepted it, my Pro began to file the return and let me know what I owed.
All in all, the experience was quick and simple!

Odpowiedź od Taxfyle
Easy to use Service!
I felt comfortable knowing my taxes were gonna be handled correctly as it was being done by a Tax Expert. Onboarding was quick and easy.

Odpowiedź od Taxfyle
Taxfyle has been great!
Taxfyle has been great! Been using it for the past 4 years to do my taxes and never had an issue. The CPAs I’ve gotten are all very knowledgeable and helped me to understand the things required for my return. Overall very happy 💪🏽

Odpowiedź od Taxfyle
Pro was very knowledgeable and was able…
Pro was very knowledgeable and was able to answer all my questions. The process was simple and effective. Would do it again.

Odpowiedź od Taxfyle
Horrible Experience
Horrible Experience! I've had a BUSY year and needed help doing my taxes from 2023. I paid extra for bookkeeping fees. 1st person assigned to me said she was going to do it by October 15th when they were due.. said everything was going great. I stayed up until midnight waiting around and available to answer any questions, only for her to say sorry having internet issues, that she would submit my taxes as is then amend them later. Then she proceeded to ghost me for 3 weeks!!! I had to figure out how to get customer service to help me because no number to call... 2nd person assigned to me was nice but I had to do all of the bookkeeping myself because we were now in a super time crunch to have them amended by November 15th. Was super short with me and I don't feel like I got $1500 worth of work done when I had to spend my entire birthday weekend doing all of the bookkeeping myself!!! I complained and they offered me nothing but a discount for next year- NO THANKS. Completely stressful situation and not worth the money. If it was just one person, take my review with a grain of salt. But 2 people, and barely any communication? I paid more taxes than I've ever paid in my life- I am 40 and have always gotten a refund. Do NOT recommend.
** UPDATE 12/18/24 *** PISSED! I received a bill in the mail from the IRS saying I owed even more money for FILING LATE!!! Taxfyle promised that they filed it on time and explained that it could be amended so I wouldn't get fined. Now I owe $1500 more in fines thanks to their lie. AVOID THIS COMPANY!!!!!

Odpowiedź od Taxfyle
Second year with Taxfyle
I loved how easy Taxfyle was to use. Their customer service was amazing—whenever I had a question, they were quick to help and made sure everything was handled perfectly.

Odpowiedź od Taxfyle
Average to below average, mixed bag.
Uber for taking a person from one destination to the next in under 30 minutes makes sense.
Uber for business taxes does not make sense.
The tax pros are random and you have no idea who you'll get.
My pro had broken English and so that reduced my trust in their system.
She put the income on the incorrect line, and had other discrepancies.
She replied back anywhere from 2 hrs to 3 days later, so it was frustrating to wait.
I paid someone at TaxFyle to review her work and he said "looks good".
Then for this year I went to another bookkeeping/CPA firm and they had lots of questions on the 2022 return.
Perhaps it's the luck of the draw. Maybe you'll get someone good.
It was about 30-50% cheaper than my previous full service firm, but as a business owner I've had to step in and manage this one much more, I don't have much trust in the process.
I would give their customer support and account management 4-5 stars for quick responsiveness.
I'm not saying my bookkeeping and everything else was perfect, but they make it too easy to start, and when you're dealing with taxes the outcome must be perfect, so that's what this is being judged by.
Don't waste your time.
Im a small business owner, I needed to pay my sales tax for Q1, Since I’ve never done it before, I looked to Taxfyle to help ensure everything was done correctly. After 3 hours, I was matched with a tax specialist! I was amazed at how quickly they assigned me. Unfortunately the good news stops there. After 48 hours of not hearing back from the assigned specialist, they took another 24 hours to respond to my message, I was then assigned my 2ed specialist, that also left me abruptly. Went thru the process again, thus getting me the 3ed tax specialist, 7 Days later. Same thing happens, no response from the tax specialist. I decided to complete the task alone, with the help of a YouTube video (this only took me 10min to complete). I sent them a message asking for my money back, to be informed that my tax specialist needed to be paid for there time, so they only refunded $50 from the $160 I originally paid. Not sure what tax specialist they were referring to, #1, #2 or #3… Unless you want to run around different “tax specialists”, id avoid Taxfyle.

Odpowiedź od Taxfyle
Stress Free Tax Filing
Throughout the process, from setting up the account, through tax filing, our taxes were handled with outstanding customer service and expertise.
We especially appreciated our tax pro, Anna, for her attention to detailed and personalized approach.
Her knowledge and experience was evident as she meticulously navigated through the complexities of our tax situation, which included a business and personal state and federal taxes.
Using this service was the first time we were not stressed trying to understand and navigate the complexities of taxes.
This company is terrible to work for
This company is terrible to work for. Great concept, but you will waste hours of your time trying to pick up a job and still not get one. They supposedly did something wonderful, but quite literally made it worse. Now you can express interest in a job along with god only knows how many other people and still not get one. I've completed all my prior jobs on time and with good feedback. However in an entire tax season, I was only able to pick up 8 tax returns. Now this year, I've "expressed interest" on at least a dozen and haven't received a single one. Don't waste your time with this company. Find a company that will value you and actually pay you for your time.
Disappointed in Review Services
Review contractors were not very detailed oriented and quality of work was not worth the cost. Because they pay a fixed amount to contractors, the contractors spent a minimal amount of time reviewing. Sales representative and operations were fine, just hard to deliver on promises with independent contractors.
I cannot say enough positive things…
I cannot say enough positive things about my experience with Taxfyle over the past two years. This incredible CPA matching service has made tax season a breeze for me, both for my W-2 returns and my small business filings. With over 200 CPA firms and 100,000 users trusting Taxfyle, I knew I was in good hands, and they certainly did not disappoint!
What truly sets Taxfyle apart is the speed at which they connect you to a highly skilled tax professional. In both years, I was matched with different CPAs, and both were nothing short of fantastic. They were Enrolled Agents who not only possessed extensive knowledge but also had excellent communication skills. I felt like I was in a partnership rather than just a client.
One of the aspects that immediately impressed me was the user-friendly platform. Uploading my sensitive financial documents was as easy as pie, and I could label them securely for peace of mind. Taxfyle clearly understands the importance of safeguarding financial data.
Speaking of efficiency, Taxfyle's turnaround time was impressive. Although I didn't opt for the rush service, my returns were completed within just 4-5 days on both occasions. Knowing that there was an even quicker option with a 24-48 hour turnaround was reassuring, although I never needed it.
What truly stood out was the level of service and expertise I received. I had several questions along the way, and each time, I was provided with intelligent and informative answers. My CPAs went above and beyond to ensure I not only filed my taxes accurately but also set up a plan for next year's return to maximize my savings. They genuinely cared about my financial well-being.
Pricing can be a concern when dealing with tax professionals, but with Taxfyle, I found their pricing to be fair and transparent. There were no hidden fees or surprises, and I felt confident in what I was paying for.
Should you ever have any questions or concerns, their customer support team is top-notch. Any inquiries I had were resolved quickly and effectively, adding to the overall positive experience.
In conclusion, Taxfyle has made the daunting task of tax filing not just manageable but surprisingly enjoyable. Their ability to provide the services of a licensed professional at an affordable price is truly commendable. I am grateful to have found Taxfyle, and I wholeheartedly recommend them to anyone seeking a seamless and satisfying tax filing experience. Thank you, Taxfyle, for making my tax journey stress-free and rewarding!
Trusted CPA's & ZERO Anxiety
Like most millennials, I do not want to deal with taxes in person. Taxfyle has been great, because I do not have the anxiety of visiting someone in person or having to do my own due diligence in finding a trust worthy CPA to do my taxes. Taxfyle does it for me by connecting me with one of their vetted CPA's. All communication is done through their app and all I have to do is upload the required documents and fill out a few questions. Then I just relax and wait for my CPA to give me a draft of my return. Love it. Will keep using them in the future.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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