Tacx Recenzje 

Tacx PRO GEAR, GREAT PRODUCT, GREAT PEOPLE, STUFF COMES FAST, EXCELLENT EXPERIENCE, WOULD HIGHLY RECOMMEND THIS COMPANY +ALL INVOLVED,. Sincerely RWR.

Bedrijf is niet van deze tijd, veeeeeel te lange levertijd. Schandalig gewoon, nu heeft het management van Garmin de leiding overgenomen, hiervan zal het allemaal niet beter worden!

A+ customer service and products!
I own several Tacx products that are absolutely superb.
The reason why I'm writing this review is because I have been in contact with their customer service twice now, because I needed some help and spare parts for my Neo smart trainer. Tacx answer all days in the week, extremely fast and the amazing thing is that they simply supply the spare parts without any cost. I even bought the trainer second hand but that doesn't even matter. I have never experienced that kind of A+ customer service. I will not even blink next time I buy a product even it's a bit more expensive. Their products are awesome and then they just top it with the best customer service. I still can't get my hands down! So cool to see that exist now a days.

I honestly can't fault Tacx for their excellent customer support (Hilko) and can do attitude. I discovered my Tacx flux was faulty after a week of use (belt drive squeak). I contacted Tacx for an immediate replacement via UPS courier and had a replacement 3 days later to my amazement. The replacement Flux, unfortunately, developed the same fault within 2 weeks. Fearing I had selected the wrong company to buy a turbo trainer from I contact them again. They once again contacted me at 9 am the next day apologising for the second failure and as a way of recompense offered to upgrade the unit to a Tacx Flux S for my inconvenience. I am now a happy owner of a Tacx Flux S and despite the two failed units can't recommend Tacx enough as a company that does the right thing by its customers. Things go wrong from time to time but this company gives you that independent seller feeling which is often lacking in online sellers. Credit where credit is due!

Dan

UPDATE: They've sorted me out after I spammed their social media for days. All's well that ends well - shame I had to go so public!

Really disappointed that my little used Tacx Genius blew up at 26 months old and that you’re hanging onto your 24 month warranty, refusing to consider even a goodwill replacement.

Tacx support have said it's down the retailer. The retailer says it's down to Tacx. So, I'm still in exactly the same position, but this is now being done in public.

Terrible customer service - unless you think that a £600 turbo should only last 2 years....

Now I have bought the third product from this company and yet again I got dramatically dissapointed. I expected that some user friendly features were developed since 2012 where I bought the first product, but no, a simple product like the "Speed and cadence sensor Smart" I can't even get to work though it is marketed as compatible with ANT+ and Bluetooth.

Don't ever buy anything from Tacx unless you want to spent days google solutions, just to eventually realizing that you were decevied by unrealistic marketing where you need to buy more just to get it to work with an iPhone. Last statement is said based on my knowledge until I gave up and returned the product.