synder.com Recenzje 

Great customer service from Felix who helped to fix an issue I was having importing transactions from Etsy.

Using Synder to import all our Amazon sales transactions into our accounting software alleviated hours of manual order and expense data entry, streamlined our monthly reconciliation process and eliminated many data entry errors resulting from Amazon's complex reporting systems. The program's default template options seemed very well thought-out and tied out to Amazon's reporting layout, and I also like that we can create custom rules to map and customize the transactions to our unique GL and reporting needs. Synder's customer support chat platform is also top-notch! Regardless of the issue or the time of day, I've found their support team to be knowledgeable and polite, and it seems like someone is always there and ready to help answer questions and work through issues quickly. For example, Pauline helped me with an import & sync issue late one evening, and she even hung out with me until it was resolved. Then there was Vilena, who was there to answer my billing and subscription questions and then went one step further and came up with a better solution for us, which totally made my day!
The program did tend to bog down and eventually stopped working when I had a relatively large volume of historical transactions to import and sync, so I had to scale back and work with the data in smaller time-period chunks. I also wish I could sort the order of the transactions on the data review Platform, but the ability to filter the transactions in so many ways is just amazing and very easy to do.
Amazon has a very complex reporting and inventory tracking system. As a rapidly-growing start-up with a small team all working overtime to make big things happen, Synder has made it possible for us to have more accurate and timely sales data and reports so we can continue to grow this side of our business.

Great first impressions here. I signed on for Synder and had a few rookie getting-started questions. The response was pretty incredible--not just the speed and clarity of answering questions, but the way Renata would then pop back into my inbox a couple of days later to make sure everything was set up right. First rate service and followup so far.

I've been using Synder for almost 2 years. While the pricing and support options have changed, this remains the best, lowest priced option for syncing transactions between my merchant accounts and QuickBooks. While I miss chat support, I have appreciated the email support team and have had an even better experience via email support. I could not do my business without Synder!

I've used Synder for a while now to integrate Stripe and Square transactions to Quickbooks and I found it easy to set up and works very well.

The reason for my review though is that I've recently needed the help of customer services for the first time to resolve an issue. I'm one of their smaller customers, so it was pleasing to find that I still got the attention needed to sort things out quickly.

Credit to Felix for all his help. Thank you.

Lizzie was our onboarding specialist - she was amazing and spent 2.5 hours going through our complete set-up to check everything (as we are multi-currency/countries there was a bit of extra checking to be done) and give thorough training. Aside from Lizzie's amazing help, when we first connected Synder all the data came into Xero from WooCommerce, Stripe and PayPal exactly as expected without any work needed. Highly recommended.

This review relates to the one-hour work session to properly configure Synder between Stripe and QuickBooks Desktop (a dinosaur, I know.) Lizzie was a delight to work with. She is very "on task" and knowledgeable, while being "personable" at the same time. She is very patient (good at waiting for me to understand the instructions and respond). When unexpected things happened in our first synch (sales went straight into the bank account on QBD instead of going into/out of the Stripe account) she quickly diagnosed the problem with the setup (I had not clicked [Update] ), she corrected it on her end, then showed me how to reverse a synch and then re-synch to show the transactions processed correctly. She showed interest in the kind of business we are in and engaged appropriately in short conversations outside of the strict scope of the mission. Overall, a very positive reflection on Synder Customer Service.

I'm using Synder for around 4 months to sync transactions from stripe to Xero. Synder saves thousands of hours for our accountant by doing all the sync automatically.

Their support is great too. Recently I had a question about a non-standard use case, Andrey was very kind to help me find the right solution.

Highly recommend using Synder.

Set up was so simple and clear! The live chat support offered by Andrey was exceptional. He gave clear guidance and direct instructions, and he anticipated my questions and needs before I communicated them. I purchased the annual plan and I am excited to streamline bookkeeping with Synder!

Synder has been very useful for syncing transactions in our business. It's made accounting a breeze!

Synder works great for synchornizing my stripe transactions with Quickbooks. Great technical support from George.

Easy to setup, really saves labor and increases accuracy. Previously we were uploading payment gateway fees, payouts, invoice payments, bill payments, and other transactions individually in different CSV files once a month. With Synder, everything is automated and happens in real-time. Well-informed Synder support staff truly go the last mile to be responsive and helpful.

George was very skilled at helping me navigate naming rules and other synder settings to ensure we captured all sales categories and classes for our profit analysis. Bravo!

Andrey was extremely helpful, kind and very knowledgeable when answering my questions. The product as a whole has been great!

Absolute disaster. Have been using Synder for close to two years. Won't be renewing - it's not worth the stress - here's why.

Several months after using Synder, eventually realised it wasn't syncing VAT information over from WooCommerce/Stripe to Quickbooks. Their marketing pitch at the time made it appear like this would be taken care of during the sync. Not the case. This ended up with several months of incorrect reporting to HMRC VAT, which is obviously a terrible position to be in.

Initially Synder were decent with support. Had someone on the phone to deal with the issue and understand the cause. Had some other issues too with transactions not being synced properly, but they gave some free sync credits as compensation for the trouble. VAT rules were setup in the account to take care of the problem.

Fast forward to this year. The VAT rules in the Synder account mysteriously dissappeared on 1st April. Meaning again - incorrect VAT reporting to HMRC, which didn't get spotted until much later. This can totally screw a business.

Worse still, Synder support is absolutely bonkers with how they're (not) dealing with the issue. The only communication line is a terrible email support service, with a ~1 day delay on replies, which then seem to ignore the very carefully explained issues.

Phone support is no longer an option. BUT! I can pay 199 USD for a 1 hour screen share support, to discuss a problem they are responsible for? Bonkers.

Synder was supposed to make accounting easier. At this point it's actually easier (and with far fewer financial consequences for your business) just to manually reconcile the transactions.

We're going to be urging the 20+ clients we've (unfortunately) recommended to use Synder to consider another solution instead.

EDIT:

Posted after Synder responded to our review.

All that's become clear is that Synder has retroactively modified the terms of the 12 month subscription by attempting to bill us an additional 10/20 USD a month for a feature that was originally free when our subscription commenced.

On top of that, they did a terrible job of notifying us and caused our business financial damage by removing the feature that should have been available to us until the end of our subscription.

Even more astonishingly it's taken Synder several months to get to the root cause of this issue for something they should have already been well-aware of. But only after our subscription renewed for another year, of course.

Their solution is now the we pay the additional 10/20 USD a month for the remainder of our subsciption to use the product properly. What a swindle.

Liza was very helpful in setting up my account to ensure that the system works properly

Renata was very helpful when we had concerns about our data. She was able to review our account and provide a detailed overview of any issues and how to resolve. She also checked back in on a regular basis to see if we needed additional assistance. Great experience!

George was very helpful. He was very knowledgeable and polite and my issue was resolved quickly. Thanks George! My first experience with Synder support and it was excellent.

Probably the best customer experience I've ever experienced was from Liza. I thought I knew enough about how Synder work, but Liza took her time and broke down all the details to ensure that I gain more knowledge and for my account be set-up correctly. I can't thank you enough for the level of service you have provided!