Swangift Recenzje 291

Waste of money not what I expected came after one month

Ordered a wooden carved portrait for anniversary, what came looked barely anything like the picture and was a total mess. Do not use company

I sent a picture to have made into an award. It looked like it was 3D, it was actually 2D cardboard and the picture was nothing like my son. Swan did communicate and offer 25% off as I would have to send back to China. 25% off £36 for a piece of cardboard. Kicking myself!!!

They are based in China and ot doesn't say so on the website anywhere. They take a month long to get the shipping started and then a few weeks to get to you. I hate that they fool people into believing they are a company in the US.

I ordered on October 5th for my wives 30th birthday on October 29th. Swangift says 5-8 business days and that is a LIE. I have not received the gift, nor an email that it has even been shipped out! So when will I get this gift? When she turns 31? 32? 33? This is very unprofessional. Do not put 5-8 businesses days when EVERYONE is reporting it takes months. Now the special occasion you buy this gift for is gone… so whats the point of this gift now? And I did Email them. They have not responded. I will never order from this place again.

I ordered this item on the 8th October, I had to email them on the 20th as I had not had any communication, I asked to cancel, because it had missed the birthday is was intended for, and within the space of 12 hours, it was in production and had been shipped, convenient!

It arrived on the 30th, the product is poor quality, the picture looks nothing like the person it's intended for, it's incomplete and looks nothing like the online image they advertise.

Trying to contact the company for a refund is like getting blood from a stone, they charged me £37 for the item and delivery, I have been told I am only entitled to a 30% refund.
Lesson learned, I will not be using or recommending this company to anyone.

Extremely disappointed. Took a very long time to arrive and made of thin, poor quality wood. The face created on the product looks nothing like my son’s photo. Too embarrassed to give to my son, therefore it will end up in the trash. Definitely not worth the money spent, and as a matter of fact not worth 1/8 of the price it cost.

Image is good. Material, especially the stand is cheap. This is the reason mu rating is 4 stars only.

Scam shop!! Do not place an order! Lies about when it is being produced and the delivery. Now they are saying they will only refund me 70% because it was being produced, but in a previous email they said they had not started it. Anyone can give advice on how to remove this scam shop, would be much appreciated. I ordered in plenty of time for a birthday present and now being fobbed off!!

Total CRAP
Waited weeks for it, didn't get what I was expecting and looks really cheap.

The products are excellent and just as described and the personalisation was on point. Delivery took longer than thought hence 4 not 5 stars

Amazing birthday gift, would use this service again.

I purchased what looked like a 4d ornament. When it arrived it was a cheap piece of plastic which had been printed on. When I complained, they said they would send a better quality item but I would have to pay a further £15! As I had already paid for what I thought was their top quality item there was no way I was going to be scammed any further. I managed to negotiate a partial refund and threw the item away as it was complete rubbish. I wish I had read Trustpilot reviews before purchasing from Swangift. They are just another cheap scamming company. My advice ( like so many others) - DONT BUY FROM THIS COMPANY, ITS A SCAM!!

I was supposed to buy a gift for my boss. Saw the ad and thought it was an ideal gift for a 50-year old. Placed the order on 11 October received the order on 21st which was not too bad. But to my horror, the picture did not even look 50% like him. The colours of the product and design was not the same as what I saw. The 2nd disappointment received a damaged holder. Guess what when I wrote to them with the pictures and all they offered was 30% discount for a damaged piece. They are no even following their refund policy. Beware SWANGIFT is a SCAM for sure. You dont get what you see and they dont honour their mistake.

Worst experience ever. Totally wasted my money and time. Worst piece they created. I ordered 2 both were damaged and did not match the picture sent. I would like refund for my money wasted

The whole thing was so flimsy....it was for a 30th Birthday but took 2 months to arrive, the 0 was missing so it looked like my son was 3, only the eyes looked the similar to the photo I uploaded and the other facial features looked like the guy on the website, including the hair!!! I complained and they offered to do another one if I paid another $15 for postage .... I'd already paid $65 for the product so have put this down to a bad experience and would never use this company again!!

The communications were good at all times from the seller which gave me trust in placing
/ receiving my order after an initial mistake.
All was well and sorted. Thank you

Hopefully this review will save someone money. Our Grandson, like many is now into dinosaurs. While searching for a gift, we came across this website. Our purchase was a child riding on a dinosaur with a plinth, you could add a phrase I.E Hold on Tight. Their advert shows an example where you can see a photo of the child and the finished product. It looked great. First bit of advice is, read the description. It looks like a resin figurine. £40, uploaded the photo and waited. As the website has a currency at the top of the page (US$), you would think it was an American site, however the company is based in China. Delivery was a lot longer than stated. When the package arrived, the 10” figure, was a flat piece of wood, that you attach to the plinth. The photo of the child looked nothing like our Grandson, his teeth were straight and the face was of another child. A complete waste of money. So very disappointing money down the drain. The company offered 50% refund or another order, costing a further £15 for shipping. Be very careful and don’t touch this company as you will be very disappointed. We were very foolish as we did not check ‘TrustPilot’. A costly error. Hopefully this review will save others the grief and disappointment of receiving a low quality item and the loss of their hard earned money.