Swain Destinations Recenzje 

235
•
Wynik TrustScore: 5 na 5

4,9

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Oceniono na 5 z 5

The trip has been amazing, South Africa is an amazing country. The Cape Grace is a top notch hotel with a fantastic staff. The Lions Sand Ivory Loge could not have been better, we saw the Big 5 within... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We worked primarily with George for our honeymoon in New Zealand and he did a great job helping organize everything. We always got timely and detailed communication regarding next steps and all activi... Zobacz więcej

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Oceniono na 5 z 5

I had a little less than 2 weeks between a group tour in Mongolia and a group tour in eastern Australia. Swain put together a customized tour for 2 of us to Perth and Broome in Western Australia and t... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Best trip ever! We asked Swain Destinations to plan a three week tour of the North Island for our teacher daughter's winter break. We specifically asked that free time be built into the tour so we cou... Zobacz więcej

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Napisane przez firmę

Master Designers of Luxury Travel for over 35 Years Swain Destinations is the respected leader in customized luxury vacations. Our culture of integrity, value, and personal service has earned us the reputation of the "Luxury Traveler's Choice." Nothing we do is cookie-cutter. We have access to places and excursions that can only come with time, relationships, and experience. Whether you desire private touring, reclusive accommodation or a fully-guided holiday, allow one of our knowledgeable and dedicated experts to assist you in creating your most memorable "Luxury with Heart" vacation.


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4,9

Doskonała

Wynik TrustScore: 5 na 5

235 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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4,9

Wszystkie recenzje

(235)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 49

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Oceniono na 5 z 5

A big Shout out Kudos to Swain…

A big Shout out Kudos to Swain Destination team.
Ian , George , Heather , Ann , Would like to express our utmost gratitude for very professional arrangements for Sydney - The world's best City.
All the arrangements were meticulous.
A big thank you to the suppliers.
George at- InStyle Chauffeured Limousines
All the Arrangements at the Four seasons hotel .
Bridge Climb team.
Derek at Sydney In Style
Diamond tours guide- Scott
Opera house guide
Captain Cook cruise .

We had a blessed trip of a lifetime.

13 stycznia 2025
Opinia niezależna
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Odpowiedź od Swain Destinations

Thank you for your comments. We are delighted to know that you enjoyed "the trip of a lifetime" and that all of the tour guides whom you met in Sydney were so professional and that the experiences you had went so smoothly. Thank you for your support of Swain Destinations.

Anne Pace
Customer Success Manager
Swain Destinations

Oceniono na 5 z 5

Australia the right way!

Grant St. Clair planned my recent 3 week trip to Australia and did an absolutely fantastic job. The woman who planned my previous trip, Jan Miur, provided some additional insight and help also. The highlights would be the Murray River cruise (3 nights), the Ghan Train (Darwin to Adelaide), the Irwin Family Zoo, and my time in Melbourne and Brisbane…two beautiful cities with so much to do! I was totally spoiled and would recommend their trips to anyone!

18 września 2024
Opinia niezależna
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Odpowiedź od Swain Destinations

We are so pleased to hear how much you enjoyed your recent trip to Australia and that your itinerary was filled with so many different highlights. Melbourne and Brisbane are two beautiful and quite different cities so lovely that you had the opportunity to explore both. We appreciate your support of Swain Destinations.

Anne Pace
Customer Success Manager
Swain Destinations

Oceniono na 5 z 5

We are mostly "roll your own" vacation…

We are mostly "roll your own" vacation planners, but realized we needed help to plan two "bucket list" trips, to Australia/New Zealand in 2022 and to South Africa/Victoria Falls in 2024. Kathryn is fantastic at figuring out what itineraries are "our speed" and setting up the level of support (drivers/tours/greeters) we need, which differed significantly in the two trips. The Swain organization provides great background information and support. Highly recommend!

16 września 2024
Opinia niezależna
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Odpowiedź od Swain Destinations

We value your loyalty to Swain Destinations and thank you for choosing us to assist with your two “bucket List” vacations. Australia and New Zealand and Southern Africa are all inspirational destinations, and we are glad to have been able to plan seamless itineraries for you to ensure you had a very special experience in each country.

Anne Pace
Customer Success Manager
Swain Destinations

Oceniono na 5 z 5

I used Swain to help plan my dream…

I used Swain to help plan my dream trip fo Africa to celebrate my 50th Birthday. Best travel decision I’ve ever made. From the moment I started with the team at Swain, they were incredibly helpful, so responsive, never tired of my 1000s of questions and helped to curate the perfect trip for my dates and budget. They chose the best hotels, offered wonderful tour options and restaurant selections. Their local guides and drivers were so knowledgeable & friendly. Even traveling alone, I never felt alone because the reps were always checking on me. The highlight of my trip was my safari at the Kapama Buffalo camp.

I can’t thank the Swain team enough, especially Kathryn for all her help. I look forward to working with her again soon to plan another magical trip.

30 sierpnia 2024
Opinia niezależna
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Odpowiedź od Swain Destinations

Thank you for your comments and we are so pleased to hear that your trip to Africa with Swain Destinations was the best decision you have ever made! Africa is such an amazing destination, and we were all delighted to have been part of making this such a memorable experience for you.

Anne Pace
Customer Success Manager
Swain Destinations

Oceniono na 5 z 5

Fantastic Tour - Wonderful Hotels

Garry planned a wonderful tour for the 2 of us. All the guides showed up on time and were wonderful. Hotels were in excellent locations, rooms had a beautiful view along with excellent food. Everything went as planned and gave us enough rest at times when we needed it. Swain's assistance was only a phone call away when our airline canceled our flight to Kangaroo Island. We called Swains for help and they answered immediately and arranged our guide to pick us up at the airport so we did not miss any tours. Garry was organized putting our trip together. I would definitely use Swain Tours again.

3 października 2023
Opinia niezależna
Oceniono na 5 z 5

Experts in knowledge and service!…

I have worked with Swain for travel in Australia and Africa. On both continents they have always exceeded expectations. I have never written a review until now, but I am truly impressed by their precision in handling the required covid tests for multiple country itineraries in Africa. Numerous travelers have been able to experience Africa with ease because of how easy to follow and clearly pre-arranged travelers testing and requirements. Experts in knowledge and service!

8 marca 2022
Opinia niezależna
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Odpowiedź od Swain Destinations

Hello Justin,
Thank you for sharing your feedback in working with Swain Destinations. It has been particularly important during recent months, that our consultants and on the ground staff have been knowledgeable with regard to COVID protocols in each country our clients are visiting. We always want to provide a smooth, seamless experience for each traveler. We are glad to know that we have met this goal.
Kind Regards,
Anne Pace
Customer Success Manager
Swain Destinations

Oceniono na 5 z 5

Arctic Finland trip with Swain Destinations

My family of four traveled with Swain Destinations to Finland in December 2021. It was just when Omicron was spiking in Europe and we were nervous at first but the Swain team walked us through all the protocols and because we felt like we were going to be in a very remote area (Finnish Lapland, in the Arctic Circle) we went on the trip anyway. When I say it was the best trip our family has ever gone on, I am not exaggerating. Everything from the moment we landed in Rovaniemi to the day we returned home was so special. Our guide, Miikka, was so caring and flexible, always making suggestions based on the days' weather and working so hard to ensure we would see the Northern Lights, despite December being a difficult month to get to see them. The food from our private chef at our chalet was AMAZING. We gave Swain Destinations our preferences and dietary requirements prior to traveling and everything was prepared exactly to our needs, and was still authentic, locally sourced and delicious. Every activity that was arranged was so wonderful - from the activities themselves being unique and in the beautiful Arctic setting, to the individuals who led the activities being legitimate Sami reindeer herders, champion husky mushers, and so on. I cannot speak highly enough of just how moved we were as a family to have these experiences together. We wrapped up our trip in Helsinki and got to experience the Christmas Markets and even Finland Day, which was beautiful and touching. I have to say that I thought a trip to the Arctic would be one and done, but now I want to go again in a few years when our children are old enough to do some of the more active experiences like ice-track racing, and helicoptering over the North Pole! We are already planning our next Swain Destinations trip, and cannot wait to see what they offer elsewhere, but I highly highly recommend their Finland experiences.

7 marca 2022
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Katie,
It is such a pleasure to read your comments about the recent trip you and your family took with Swain Destinations to Finnish Lapland. Our goal is always to tailor each vacation experience to meet the interests and preferences of each traveler and we are delighted to know that we exceeded your expectations and helped create such special memories for your family.
Kind Regards,
Anne Pace
Customer Success Manager
Swain Destinations

Oceniono na 5 z 5

What exceptional service my clients

What exceptional service my clients, Mr. and Mrs. Kevitt Adler along with their adult daughter and son-in-law received from Grant St. Clair. They had a very detailed New Zealand with some Australia program and Grant was so knowledgeable, helpful and attentive to their every requests. We at Regency Travel could not have made this travel adventure for this family possible without him. We appreciate him and his knowledge and ability to take such excellent care of this family.

We all at Regency Travel have contacted Grant thru the years for our NZ and Australia customized travel arrangements and he has always succeeded in providing a wonderful, memorable sightseeing program with idea hotels for each individual request that we have made. We value and depend on him and how grateful we are that you have at Swain for us to contact!

Many thanks, Glenda Owen

30 marca 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Glenda,
Thank you for your kind words and we were delighted to have been able to assist in planning a New Zealand and Australian adventure for your valued clients. We look forward to being of continued service to you and your clients who plan to visit one of our destinations.
Kind Regards,
Anne Pace
Customer Success Manager

Oceniono na 5 z 5

Swain Destinations has the most…

Swain Destinations has the most knowledgeable and interactive staff. Everyone including the CEO is always available provide assistance or reassurance. They are always available to assist in closing a sale, appease a unhappy client or just provide moral support to us agents when needed.....
Best Suppler Australia, New Zealand and Africa!!

30 marca 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Sandra,
We love working with you and thank you for the recognition as Best Supplier for Australia, New Zealand and Africa! We look forward to creating amazing itineraries for your clients when they are once again ready to travel to one of our destinations.
Kind Regards,
Anne Pace
Customer Success Manager

Oceniono na 4 z 5

Would highly recommend the Ilala Lodge…

Would highly recommend the Ilala Lodge in Victoria Falls, and the Kapama South Lodge in Krueger area. Both were very nice! As was mentioned to us, unless you do a Botswana day trip or something similar, three days in Victoria Falls is plenty of time. In Victoria Falls our Boma Dinner was just an average experience. The Elephant encounter was very enjoyable. The evening Ra-Ikane river cruise done through the Ilala Lodge was very good!
The Peech Hotel in Johannesburg is very nice, but not close to anything else. The Soweto tour and Apartheid Museum are both very worthwhile experiences and informative in the struggles that South Africa faced and problems they have yet to overcome. We would say that all the arrangements made through Swain went off with out any problems. All of the tour guides were professional, and especially the private tours in Cape Town which were just fantastic!! In that regard, we would recommend that whenever possible make the tours private if your able to do so. The group tour to Cape Point and Simons Town should be private because so much time was spent picking up and dropping off at various hotels, especially when pickup times are not exact and people are not ready on schedule! In summary, we think Swain did an great job with planning, scheduling and with arrangements. Everyone was very courteous and helpful. Thanks again

29 marca 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Joe,
Welcome home and thank you for your follow up. We appreciate your recommendations and to know that we did a great job in planning and scheduling your travel arrangements.
Kind Regards,
Anne Pace
Customer Success Manager

Oceniono na 5 z 5

Grant!

Grant is very easy to work with! Professional, responsive, and knowledgeable. It has been a pleasure through the process.

27 marca 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Rosemary,
Thank you for your comments, which we do appreciate. It is good to know that you have found working with us to be an easy and pleasant process and that our consultant was professional and knowledgeable. We look forward to assisting you with future travel plans.
Kind Regards,
Anne Pace
Customer Success Manager

Oceniono na 5 z 5

Swain response time to emails is top…

Swain response time to emails is top notch. I know when Richard and Kathryn say they are working on it, they are.

16 marca 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Lynn,
Thank you for your feedback, which we very much appreciate. We value your support and look forward to continuing to be of assistance to you in planning future travel.
Kind Regards,
Anne Pace
Customer Success Manager

Oceniono na 5 z 5

Very helpful and knowledgeable...

14 marca 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Michael,
We appreciate your comments and thank you for letting us know that you found us to be helpful and knowledgeable. We look forward to assisting you with future travel plans.
Kind Regards,
Anne Pace
Customer Success Manager

Oceniono na 5 z 5

We asked for a unique experience with…

We asked for a unique experience with boutique hotels, unusual tours and unheard of destinations and Swain delivered. Car rentals, airport pick ups were flawless.

13 marca 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Allen,
We are happy to know that we planned a unique vacation experience for you and that all of your travel arrangements were flawless. Your comments are very much appreciated.
Kind Regards,
Anne Pace
Customer Success Manager

Oceniono na 5 z 5

PERFECT VACATION

Swain did an excellent job planning our trip to Vietnam. EVERYTHING went smoothly from beginning to end. We had no worries in an unfamiliar foreign country. The local guides and drivers were terrific.
I would definitely use Swain in the future and I recommend using them.

12 marca 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Rose,
Thank you for your recommendation and we do appreciate your comments following your recent trip to Vietnam. Our goal is always to provide a smooth vacation experience and to ensure that you feel comfortable while traveling. We look forward to you experiencing another one of our destinations.
Kind Regards,
Anne Pace
Customer Success Manager

Oceniono na 5 z 5

Always a pleasure working with Kevin at…

Always a pleasure dealing with Kevin at Swain for Africa bookings. He is knowledgeable, courteous, always caters to every crazy request, and is always very quick to get back to me. I have recommended Swain to everyone I know for travel to Africa (and Australia), and this is my fourth time booking with them. Thank you Kevin!!

6 marca 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Jennifer,
Your support is very much appreciated and thank you for your recommendation of Swain Destinations and your positive comments about working with one of our consultants.
Kind Regards,
Anne Pace
Customer Success Manager
Swain Destinations

Oceniono na 5 z 5

My clients traveled to India and…

My clients traveled to India and everything went perfectly. Next - clients (and including myself and husband) Singapore and Perth. In October two couples going to Bangkok - and in the planning stage with Smuti.

6 marca 2020
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Odpowiedź od Swain Destinations

Dear Marcia,
Thank you for letting us know about your client's very successful India trip with Swain Destinations. Best wishes to you and your husband and your clients for a wonderful vacation in Singapore and Perth. We appreciate your support.
Kind Regards,
Anne Pace
Customer Success Manager
Swain Destinations

Oceniono na 5 z 5

My clients appreciated the flexibility…

My clients appreciated the flexibility of changing their arrangements in Sydney when Mrs. Jessee arrived ill. They enjoyed their guide.
On my end, Grant was great to work with, and I look forward to another Swain booking. Connie

6 marca 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Connie,
It must have been disappointing for your client to be ill on arrival in Australia.
Thank you for your follow up and we look forward to assisting you with travel arrangements for your future clients.
Kind Regards,
Anne Pace
Customer Success Manager

Oceniono na 5 z 5

Clients had a great time

Clients had a great time. Thankyou.

2 marca 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Theresa,
Thank you for letting us know your clients had a great time on their recent trip. We are happy to hear this and look forward to assisting you in planning future travel experiences.
Kind Regards,
Anne Pace
Customer Success Manager

Oceniono na 5 z 5

Dawn was awesome

Dawn was awesome. I appreciate all of her work in assuring that my trip was incredible!

27 lutego 2020
Opinia niezależna
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Odpowiedź od Swain Destinations

Dear Michelle,
We are so pleased to know that you had an incredible trip and that our consultant was so instrumental in making this possible. Thank you for your comments.
Kind Regards,
Anne Pace
Customer Success Manager

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